Phonak Eleva User manual

User Guide
0459
Eleva™

Contents
Welcome 3
Description 4
Preparation 6
Replacing the battery 6
Inserting Eleva in your ear 10
Removing Eleva from your ear 12
Operation 14
Switching ON/OFF 14
Controlling the volume (optional) 16
Selecting a hearing program 18
Telecoil (optional) 19
EasyPhone (optional) 20
Remote controls (optional) 23
Maintenance 26
Important points 26
Warning 28
Service and Warranty 29
Phonak distributors worldwide 30

3
Welcome
Your new Eleva hearing system uses the very latest
advances in digital hearing technology. Eleva offers
you automatic functions, providing the highest sound
quality and hearing comfort in most of your hearing
situations. High-tech has turned highly sophisticated
hearing systems into convenient devices that are easy
to use.
Please read this manual carefully to benefit from
all the features of your new Eleva hearing system.
Ask your hearing care professional if you have any
questions.
Eleva is a quality product developed by the Swiss
company Phonak, a world leader in hearing technology,
innovation and reliability. With proper care and
usage, your Eleva hearing system will support your
hearing and understanding for many years.
If you want additional information about Eleva,
please visit the Phonak website at www.phonak.com
Phonak – Your partner for good hearing!

4
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Description
Eleva 11 CIC/MC
Eleva 11 CIC/MC RC
Standard battery size 10
Eleva 22 ITC/HS
Eleva 22 ITC/HS dAZ
Standard battery size 312
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Eleva 33 FS
Eleva 33 FS dAZ
Eleva 33 FS P
Standard battery size 13
햲Protected Microphone Input (2 on models with
adaptive digital AudioZoom (dAZ) technology)
햳Battery compartment with ON/OFF
햴Program switch (optional)
햵Volume control (optional)
햶Receiver (Sound outlet)
햷Custom made shell
햸Removal handle (Eleva 11 only)
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6
Preparation
Replacing the battery
1) Remove the protective foil from the new battery.
2) Hold the hearing system with the battery
compartment upwards and open the battery cover.

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3) Remove the old battery.
4) Insert the new battery. Please ensure that the “+”
sign on the battery (flat side) is on the same side as
the “+” sign on the battery cover.

8
Preparation
5) Gently shut the battery cover, until you feel it
“click” into place.

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Replacing the battery
Handle the battery cover gently and do not use
excessive force.
Do not try to open the cover further than shown
on the drawing.
If there is any resistance when closing the cover,
ensure that the battery is correctly inserted.
The cover will not close if the battery is inserted
upside down.
When your hearing system is not in use, leave the
battery compartments open to allow any moisture
to evaporate.
We recommend to only use batteries which your
hearing care professional approves and sells.
Low battery warning:
An acoustic signal gives you an early warning that the
battery is approaching exhaustion. You have usually
at least 30 minutes to replace the battery. With very
high quality batteries, this reserve may be higher
and the hearing system will repeat the low battery
warning approximately every 30 minutes.

10
Preparation
Inserting Eleva in your ear
If possible, select the mute mode (see page 18) before
insertion to avoid whistling.
Alternatively, your hearing care professional may have
activated a delayed activation timer. This function
delays the activation of the hearing system (9 or 15
seconds) after the battery door was closed.
Before insertion, please ensure that you are using
the proper left and right hearing systems. Your hearing
systems are identified as follows:
Blue = left hearing system
Red = right hearing system

11
Grasp the hearing system between the thumb and
index finger, using the hand on the same side you wear
your hearing system. Insert it canal end first into
the ear canal. Tug gently on your ear lobe and push the
hearing system into the correct position.

12
Preparation
Removing Eleva from your ear
If possible, select the mute mode (see page 18) before
removing your Eleva to avoid whistling.
• Eleva with removal handle
Grasp the handle between your thumb and index
finger and pull the hearing system upwards out of
your ear.

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• Eleva without a removal handle
Put your thumb behind your lobe, (just below the
hard cartilage) and gently press your ear upward
to push the hearing system out of the canal. In
order to help it along, make chewing movements
with your jaw.
Grasp the protruding
hearing system and remove it.

14
Operation
Switching ON/OFF
Switching ON:
The hearing system is switched ON
when the battery cover is closed.
Switching OFF:
To switch the hearing system OFF,
open the battery cover.

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When switched ON, your Eleva hearing system is
automatically set at the preset gain and in your default
hearing program.
Your hearing care professional may have delayed the
activation of your Eleva hearing system after switching
ON (9 or 15 seconds), in order to avoid any disturbance
when placing it in your ear.
The activation is confirmed by an acoustic signal.
Note:
The mute mode may be used as manual or remote
controlled ON/OFF function, allowing you to switch
your hearing system OFF for a short period of time
(i.e. while inserting or removing the instrument, short
breaks etc.). Please be aware that the mute mode
still consumes some energy from the battery.

16
Operation
Controlling the volume (optional)
left right
up up
down down
Preset volume: Automatically set when hearing
system is switched ON.
Increase volume:
Turn the volume control forwards.
Reduce volume:
Turn the volume control backwards.

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Notes:
• A single beep indicates the default volume setting.
A double beep indicates that you have reached the
limit of your volume control range.
• Phonak’s remote controls (see page 23) can also
control the volume of all Eleva instruments
that are remote-controllable, including the models
without manual volume control.

18
Operation
Selecting a hearing program
Automatic program selection
The program selection in Eleva is fully automatic (mode A).
This advanced hearing system is able to recognize
different hearing environments and to automatically select
the most appropriate hearing program.
Program switch (optional):
The program switch allows toggling between the
“Automatic Mode” and the “Mute Mode”.
A short melody confirms the selection of the
“Automatic Mode”.

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Enhanced program selection:
Upon request, your hearing care professional can
program for you additional individual hearing programs
dedicated to specific situations. Additional programs
are available via remote control (see page 23) and/or
with the optional program switch.
Important:
Ask your hearing care professional to print out the
complete description of your individual hearing
programs and information on how to access them with
your remote control and/or your program switch.
Telecoil (T-coil) (optional)
Your hearing care professional may have activated a
T-coil in your Eleva hearing systems.
The programs with T-coil are used with telephones
that are compatible with hearing systems or with
induction loop systems (present in some school settings,
theaters, churches, etc.).

20
Operation
EasyPhone (optional)
The EasyPhone function enables your Eleva hearing
system to automatically select your telephone program
when the telephone handset is held close to your ear.
An acoustic signal confirms the switching. It auto-
matically returns to the previous hearing program when
the telephone handset is removed from your ear.
Some telephones produce a magnetic field strong
enough to activate your EasyPhone function. Other
types of telephones require an additional magnet
fixed on the receiver to activate this function.