Phonak ComPilot User manual

Phonak ComPilot
User Guide

2
1. Welcome 5
2. Getting to know your ComPilot 6
2.1 Legend 7
2.2 Accessories 8
3. Getting started 9
3.1 Setting up the power supply 9
3.2 Charging the ComPilot battery 10
3.3 Turning the ComPilot ON and OFF 11
3.4 ComPilot Bluetooth pairing introduction 13
3.5 Wearing the ComPilot correctly 14
3.6 Testing sound via the ComPilot 15
4. Using the ComPilot as an audio streamer 16
4.1 Streaming music via a cable 16
4.2 Streaming music via Bluetooth 17
4.3 Watching TV 19
4.4 Adjusting the volume 20
Contents

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5. Using the ComPilot for phone calls 21
5.1 Introduction 21
5.2 Incoming calls 25
5.3 Making phone calls 28
5.4 Ending a call 29
5.5 Advanced phone options 30
5.6 Using the external microphone 32
5.7 Locking the main button 33
6. Using the ComPilot as a remote control 34
7. Using the ComPilot with FM 38
8. More detailed information 40
8.1 Wearing the ComPilot in dierent ways 41
8.2 Managing multiple inputs to the ComPilot 42
8.3 Resetting your ComPilot 47
8.4 Summary of indicator lights 48
8.5 Introduction to Bluetooth 51

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Contents
8.6 Setting up Bluetooth 56
8.7 Caller identication: spoken caller names 62
8.8 VoiceAlerts: spoken ComPilot status 63
9. Troubleshooting ComPilot 65
10. Important safety information 73
10.1 Hazard warnings 73
10.2 Information on product safety 75
10.3 Other important information 78
11. Service and warranty 79
12. Compliance information 81
13. Information and explanation of symbols 84

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1. Welcome
Your new ComPilot is a Swiss premium-quality product
developed by Phonak, one of the world‘s leading
companies in hearing technology.
Please read the user instructions thoroughly in order to
benet from all the possibilities your hearing system
oers.
“Compatibility information: Check your hearing aid
compatibility with your hearing care professional.”
Phonak – life is on www.phonak-us.com
CE mark applied: 2011

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The intended use of the Phonak ComPilot is to connect
all Phonak wireless hearing aids wirelessly to
Bluetooth®-enabled phones and devices or MP3
players for speech or stereo music. The ComPilot is
also compatible with Phonak’s range of FM/Roger
receivers via Europlug input.
The remote control gives you access to important
control elements for most of the Phonak wireless hearing
aids. A list of compatible hearing aids can be found at
http://www.phonak.com/compilot
I Please note that your hearing care professional
must congure your ComPilot before it can be used
as a remote control for your hearing aids. Audio
streaming however is possible at any time.
Bluetooth® is a registered trademark owned by the
Bluetooth SIG, Inc.
2. Getting to know your ComPilot

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2.1 Legend
Buttons
aMain ( )
bVolume +/- ( )
cHome ( )
dConnect ( )
eON/OFF switch ( )
Inputs
fMicrophone openings
gAudio input (3.5 mm jack)
hFM input (Europlug)
iCharging input (mini-USB)
Indicators
jAudio indicator
kPower indicator
Neckloop
lNeckloop sockets
mNeckloop (with antenna)
nNeckloop plugs
f
a
b
c
e
jk
l
n
d
m
g h i

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2.2 Accessories
(content may vary depending on the country)
o/pUniversal power supply with mini-USB plug
q–tUS, EU, UK, AUS adapter
Other optional accessories
JExternal lapel microphone “MC1”
JShort neckloop (51cm)
JPhonak TVLink S basestation
(Phonak Bluetooth transmitter for TV use)
JAudio cable, 1.5 m / 5 ft.
JUSB cable, 3 m /10 ft.
2. Getting to know your ComPilot
o
p q r
ts

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3.1 Setting up the power supply
1. Select the adapter that corresponds to your country.
US EU UK AUS
2. Insert the round corner of the
adapter to the round corner of
the universal power supply
until it is completely inserted.
3. Click the tail of the adapter in
to lock it into place. Make sure
the adapter is securely locked.
To remove the power adapter:
a. Pull back the tab on the universal
power supply and hold.
b. Gently pull the adapter upwards
to remove it from receptacle.
c. Then start over with step 1 (above).
3. Getting started
2.
a. b.
3.

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3. Getting started
3.2 Charging the ComPilot battery
Your ComPilot has a non-removable
rechargeable battery.
To charge it:
1. Plug the mini-USB plug into the
mini-USB port on the ComPilot.
2. Plug the power supply into a power
outlet.
Power indicator
JSolid red: Charging, typically 90 minutes.
JSolid green: Battery fully charged.
It is safe to leave the ComPilot connected to the
charger overnight.
I When charging your ComPilot for the rst time,
leave it charging for at least three hours, even if
the battery indicator is not lit or turns green
earlier.

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I A new battery’s full performance is achieved only
after two to three complete charge and discharge
cycles.
3.3 Turning the ComPilot ON and OFF
Slide the Power switch ( )
as shown to turn the
ComPilot ON or OFF.
OFF ON
Switch the ComPilot OFF when not in use or if in storage
or during transportation.
For operational use switch the ComPilot ON.

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3. Getting started
Battery status information
The Power indicator shows the following:
Green for 2 seconds
Blink red then solid
for 2 seconds
Slow blink green
Short blink red
No blinking just after
switching ON
I If the neckloop was removed for more than
2 minutes, the Power indicator is only lit as long
as a button is pressed.
Switching ON
Switching OFF
Normal operation
<20% battery left.
Please charge
Charge for at least
2 hours

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3.4 ComPilot Bluetooth pairing introduction
Find more details on page 56.
1. Switch ON ( ) the ComPilot.
2. Press and hold the Connect ( ) and Volume ( )
button simultaneously for 2 seconds until the Audio
indicator starts to rapidly blink blue.
2 sec
3. Start the pairing process on the Bluetooth device
(e.g., phone) within 1 minute according to the devices
user guide and use code “0000” when prompted.
4. After successful pairing, the Audio indicator will stop
rapidly blinking blue.
I The pairing process does not require the neckloop
to be plugged in. For streaming and Bluetooth
connection the neckloop is mandatory.
I When pairing to a cellular phone we recommend
disabling the phone key tones and SMS alerts.

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3. Getting started
3.5 Wearing the ComPilot correctly
Before any phone, music or TV streaming can take
place, the ComPilot must be switched ON and worn
correctly as shown below:
1. Put the neckloop around
your neck (easily done when
unplugging one neckloop
plug).
2. Make sure both plugs are
well connected in the neckloop
sockets.
3. Switch the ComPilot ON.
I For streaming the neckloop must always be plugged
in. When unplugged, the ComPilot will go into
sleep mode after two minutes. The Power and Audio
indicators will stop blinking and all active Bluetooth
connections are terminated to save power. Plug
the neckloop in again to activate the streaming.

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3.6 Testing sound via the ComPilot
1. Wear the ComPilot correctly and
switch it ON.
2. Press and hold the Connect ( ) and
Main ( ) buttons simultaneously
for 2 seconds until the Audio indicator
turns violet.
The hearing aids will switch to the streaming mode
and you will hear the ComPilot theme sound demo for
30 seconds.
Use the Volume ( ) buttons to adjust the volume.
The volume level is permanently stored and will be
applied to all VoiceAlert messages.
If you cannot hear the demo sound:
JMake sure your hearing aids are inserted correctly.
JMake sure the ComPilot neckloop is properly plugged
in on both ends and worn around your neck.
JMake sure the ComPilot is charged and switched ON.
JMake sure you are not on a phone call connected
through the ComPilot.

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4.1 Streaming music via a cable
The ComPilot must be switched ON and worn correctly
around your neck.
1. Insert the audio cable into the headphones socket
on your audio player and start the player.
2. Insert the other end of the audio cable into the Audio
input on your ComPilot. The audio streaming is
automatically activated and the Audio indicator will
change to orange.
4. Using the ComPilot as an audio
streamer

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Briey press the Main ( ) button to stop and restart
streaming.
The programs of your hearing aids cannot be changed
via the ComPilot Main ( ) button when the audio
cable is plugged in.
I ComPilot will conrm streaming via cable when
activated (speech messages (VoiceAlerts) or beeps,
according to the ComPilot conguration).
4.2 Streaming music via Bluetooth
If you have an audio source equipped with Bluetooth
functionality (e.g., MP3 player), you can stream audio
wirelessly to your hearing aids.
In order to use your ComPilot with a Bluetooth enabled
audio device or transmitter, you must first pair the
devices. Please refer to page 56 for further details.
To start Bluetooth streaming:
1. ComPilot must be switched ON and worn correctly.
2. Switch ON the other Bluetooth device.

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4. Using the ComPilot as an audio streamer
3. For some Bluetooth devices it may be necessary to
press “Play” on the device.
4. If the devices were paired and connected correctly
streaming will start automatically and the Audio
indicator will turn solid blue.
Use the Main ( ) button to stop and restart Bluetooth
streaming.
To stop Bluetooth streaming completely, switch the
other Bluetooth device OFF or disable its Bluetooth
feature.
I The ComPilot will conrm that Bluetooth streaming
is activated (speech messages (VoiceAlerts) or
beeps, depending on the ComPilot conguration).
I The hearing aid programs cannot be changed via
the ComPilot Main ( ) button when the Bluetooth
device is streaming. Find more details about the
remote control on page 34.

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4.3 Watching TV
We recommend using the dedicated and optimized
Phonak TVLink S or TVLink II basestation for watching
TV.
They ensure low latency wireless transmission for up to
30 meters (90 ft.), oer a built-in volume control and
act as a charging cradle for the ComPilot.

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4.4 Adjusting the volume
Press the ComPilot Volume ( ) buttons to adjust:
JPress ( ) to increase the volume
JPress ( ) to decrease the volume
I Adjusting the volume on the ComPilot will have the
same eect as adjusting the volume of the hearing
aids.
You can also change the volume of the streaming
audio signal only by using the volume controls of
the audio device (e.g., cellular phone, MP3 player,
TVLink S basestation).
This gives you the ability to decrease the hearing
aid volume using the Minus ( ) button during a
phone call in a noisy environment, and increase the
phone volume at the same time by using the volume
up button on the phone.
I If your ComPilot was not grouped with your hearing
aids by your hearing care professional, the ( )
Volume buttons will only change the streaming audio
but not the hearing aid volumes.
4. Using the ComPilot as an audio streamer