Phonak Slim L-R User manual

Phonak Slim™L-R
User Guide
Phonak Slim L-R
Phonak Slim L-R Trial
Phonak Slim Charger

2 3
Your hearing aid and charger details
Hearing aid models Earpieces
cPhonak Slim L-R (L90/L70/L50/L30) cDome
cPhonak Slim L-R Trial cSlimTip
      
Charging accessory
cPhonak Slim Charger
incl. USB cable (< 3m)
If no box is checked and you do not know the
model of your hearing aid or charging accessories,
please ask your hearing care professional.
The hearing aids described in this user guide
contain a built-in and non-removable rechargeable
lithium-ion battery.
Please also read safety information regarding
handling rechargeable hearing aids (chapter 24).
Wireless hearing aids
Phonak Slim L90-R
Phonak Slim L70-R
Phonak Slim L50-R
Phonak Slim L30-R
Phonak Slim L-R Trial
Charging accessory
Phonak Slim Charger
This user guide is valid for:
Note that instructions for the
activity tracking functions can
be found in the myPhonak app
user guide.

4 5
Your hearing aids and chargers have been developed by
Phonak – a world leader in hearing solutions based in
Zurich, Switzerland. These premium products are the
result of decades of research and expertise and are
designed with your well-being in mind. We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your device. Training
is not required for handling of this device. A hearing care
professional will help set up this device according to your
individual preferences during the tting consultation.
For more information regarding features, benets, set up,
use, maintenance or repairs of your hearing aid and
accessories, please contact your hearing care professional
or the manufacturer representative. Additional
information can be found in the datasheet of your
product.
Phonak - life is on
www.phonak.com
Contents
Using the hearing aid
Your hearing aid and charger
1. Quick guide
Using the charger
2. Parts of the hearing aid and charger 9
3. Preparing the charger 11
4. Charging the hearing aids 12
5. Left and right hearing aid markings 18
6. Putting on the hearing aid 19
7. Removing the hearing aid 20
8. Multi-function button 21
9. On/O 22
10. Tap control (L90/L70) 23
11. Connectivity overview 24
12. MyPhonak App overview 25
13. Roger overview 26
14. Initial pairing 27
15. Phone calls 29
16. Flight mode 34
17. Rebooting your hearing aid 37

6 7
Further Information
18. Operating, transport and storage conditions 38
19. Care and maintenance 40
20. Exchanging the earwax protection 43
21. Service and warranty 54
22. Compliance information 56
23. Information and description ofsymbols 63
24. Troubleshooting 70
25. Important safety information 76
1. Quick guide
Left & right hearing aid markings
Charging your hearing aids
Lasered L marking for
left hearing aid.
Lasered R marking for
right hearing aid.
After placing your hearing aid
in the charger, the indicator
light on the hearing aid will
show the charging state of the
battery until it is fully charged.
When fully charged the
indicator light will be
constantly on, i.e. solid
green light.
L
R
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.
L
R

8 9
Multi-function button
The button has several functions.
It functions as an on/o switch,
a volume control and/or a program
change depending on the hearing aid
programming. This is indicated in your
individual instructions.
Phone calls: If paired with a Bluetooth® enabled phone, a
short press will accept and a long press will reject an incoming
call.
On/O: Firmly press the button until the indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode: When device is o, press the lower part of
the button for 7 seconds until the solid orange light appears.
Then release the button.
Tap Control (L90/L70)
If paired with a Bluetooth® enabled device, multiple functions
can be accessed using Tap Control, please refer to chapter 10.
This is also indicated in your individual instructions. To use Tap
Control tap the top of your ear twice.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by Sonova AG is under license.
2. Parts of the hearing aid and
charger
The following pictures show the hearing aid model and
charger accessories described in this user guide. You can
identify your personal models by:
• checking “Your hearing aid and charger details” on
page 3.
• comparing your earpieces, hearing aid and charger with
the following models.
Charging contacts
Anchor (optional) Speaker
(without earpiece attached)
Multi-function button
Phonak Slim L-R
Phonak Slim L-R Trial
Tube
Possible earpieces
SlimTipDome

10 11
Phonak Slim Charger
R
L
USB-C
connection
to external
power supply
Indicator
light for
power
Hearing aid
charging
inserts
with left/
right
indicators
USB cable (< 3 m) Power supply
External power supply
a) Plug the larger end of
the charging cable into
the power supply.
b)Plug the smaller end
into the USB port on
the charger.
c) Plug the power supply
into a power outlet.
3. Preparing the charger
Connecting the power supply
a b
d
Power supply specication
Power supply input voltage:
Power supply output voltage
100-240 VAC, 50/60 Hz, current 0.25 A
5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 500 mA
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m
d) The indicator light on the left side of the USB port will
light up green when the charger is connected to the
power outlet.
The Phonak Slim Charger may be used with an external
power supply that fullls the specications in the table
below:
c

12 13
4. Charging the hearing aids
Low power: You will hear two beeps when the
hearing aid battery is low. You will have
approximately 60 minutes before you have to
charge the hearing aids, after this time the hearing
aid automatically shuts down (this can vary,
depending on the hearing aid settings).
The hearing aid contains a built-in and non-
removable rechargeable lithium-ion battery.
Before using your hearing aid for the rst time, it
is recommended to charge it for 3 hours.
The hearing aid must be dry before charging,
see chapter 18.
Please ensure to charge and use the hearing aid
within operating temperature range: +5° to +40°
Celsius (41° to 104° Fahrenheit).
4.1 Using the Phonak Slim Charger
Please refer to chapter 3 for how to set up the charger.
1.
Insert the hearing aids into the charging inserts.
Make sure the left and right hearing aid markings match
the left (L), right (R) indicators next to the charging
inserts. The hearing aids will automatically switch o once
inserted into the charger.
L
R

14 15
2.
The hearing aid’s indicator light will show the charging
state of the battery until the hearing aid is fully charged.
When fully charged the indicator light will remain on,
i.e. solid green light.
The charging process will automatically stop when the
batteries are fully charged, so the hearing aids can be
safely left in the charger. It can take up to 3 hours to
charge the hearing aids. The charger lid can be closed
while charging.
Indicator lights while charging
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (25%)
60 min (50%)
90 min (75%)
81 – 99%
100% 3 h
L
R

16 17
3.
Remove the hearing aids from the charging inserts by
simply lifting them out of the charger.
Do not hold the tubes to remove the hearing aids
from the charger as this can damage the tubes.
Turn o your hearing aid before inserting it in the
disconnected charger to store it.
The hearing aid can be set to switch on automatically
when removed from the charger. The indicator light starts
blinking. The solid green light indicates the hearing aid is
ready for use. If you unplug the charger while the
hearing aid is charging inside, please make sure to turn
o the hearing aid to prevent discharge.
To switch o the charger, remove the power supply from
the power outlet.
L
R

18 19
5. Left & right hearing aid markings
There is a L / R marking on the bottom of the hearing aid
and a red or blue marking on the speaker. This will tell you
if it is a left or a right hearing aid.
L/Blue marking
for left hearing aid.
R/Red marking
for right hearing aid.
L
R
6. Putting on the hearing aid
1.
Place the hearing aid behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.

20 21
7. Removing the hearing aid
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
8. Multi-function button
The button has several
functions, the primary
function is as an on/o
switch. Together with your
hearing care professional,
you can decide if it also
allows for volume control
and/or program change.
This is indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for a printout.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the button will accept an
incoming call and a long press will reject an incoming call
– refer to chapter 14.

22 23
9. On/O
Switch on hearing aid
The hearing aid can be set to
switch on automatically
when removed from the charger.
If this function is not
congured, rmly press and
hold the button until the
indicator light blinks.
Wait until the solid green light
indicates the hearing aid is ready.
Switch o hearing aid
When you switch on the hearing aid you might hear
a start-up melody.
Press and hold the button until the indicator light turns
solid red, signifying that the hearing aid is switching o.
Blinking green Hearing aid is switching on
Solid red Hearing aid is switching o
If paired with a Bluetooth®enabled device, multiple
functions can be accessed using tap control e.g.
accept/end phone call, pause/resume streaming,
start/stop voice assistant. This is indicated in your
individual “Hearing aid instructions”.
To use tap control tap the top of your ear twice.
10. Tap control (L90/L70)

24 25
11. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
Bluetooth enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Requires installation of Roger receivers into the hearing aids..
iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries.
IOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its aliates in the
United States and certain other countries.
Android™ is a trademark of Google LLC.
12. myPhonak App overview
Compatibility information
Please nd the Instruction for use on
www.phonak.com/myphonakapp
or scan the code:
Install myPhonak app for iPhone®
users, please scan the code
Install myPhonak app for Android™OS
users, please scan the code

26 27
* RogerDirect™ requires the installation of Roger receivers into the Phonak hearing aids by a
hearing care professional.
13. RogerTM overview
Experience the hearing performance of RogerTM
Roger™ is designed to improve hearing in situations
with background noise or distance to the speaker. The
microphone picks up the voice of the speaker and
wirelessly transmits it directly to Roger receivers* in
your hearing aids. This enables you to fully participate in
group conversations even in very noisy environments
such as restaurants, meetings at work and school
activities.
TTo learn more about the Roger technology
and microphones, please visit the webpage
https://www.phonak.com/roger-solutions
or scan the QR code:
14.1 Initial pairing to a Bluetooth® enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. Initial pairing can take
up to 2 minutes.
1.
On your device (e.g. a phone), ensure that Bluetooth®
wireless technology is enabled and search for Bluetooth®
enabled devices in the connectivity setting menu.
2.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
14. Initial pairing

28 29
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
3.
Your device shows a list of Bluetooth®enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
14.2 Connecting to the device
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aid can be connected to up to two
devices and paired to up to eight devices.
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.
15. Phone calls
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone you will hear notications, incoming call
notication and the caller’s voice directly in your
hearing aids. Phone calls are “hands free”, this means
your voice is picked up by the hearing aid’s
microphones and transmitted back to the phone.
Caller’s voice
Your voice

30 31
15.1 Making a call
Enter the phone number and press the dial button.
You will hear the dial tone through your hearing aids.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone.
15.2 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aids. (e.g. ring tone or voice notication)
The call can be accepted by tapping the top of your ear
twice (L90/L70), a short press on the multi-function
button on the hearing aid (less than 2 seconds) or directly
on your phone.
short press
< 2 sec
tap ear
twice

32 33
15.3 Ending a call
A call can be ended by a long press on the multi-function
button on the hearing aid (more than 2 seconds) or
directly on your phone. For models 90 and 70, the phone
call can also be ended by tapping the top of your ear
twice.
long press
> 2 sec
tap ear
twice
15.4 Rejecting a call
An incoming call can be rejected by a long press on the
multi-function button on the hearing aid (more than 2
seconds) or directly on your phone.
long press
> 2 sec

34 35
16. Flight mode
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth® connectivity functions.
16.1 Enter ight mode
To disable the wireless function and enter ight mode
in each hearing aid:
1. If the hearing aid is turned o,
proceed to Step 2.
If the hearing aid is on, turn it o
by pressing and holding the lower
part of the button for 3 seconds,
until the indicator light turns solid
red for 3 seconds, signifying that
the hearing aid is switching o.
2. Press and hold the lower part of
the button. The green indicator
light blinks when the hearing aid
starts up.
3. Keep pressing the button for
7 seconds, until the indicator light
is solid orange, then release the
button.
The solid orange light indicates the
hearing aid is in ight mode.
In ight mode, your hearing aid cannot connect directly
to your phone.

36 37
16.2 Exit ight mode
To enable the wireless function and exit ight mode in
each hearing aid:
Switch the hearing aid o
and then on again
- refer to chapter 9.
17. Rebooting your hearing aid
Use this technique if your hearing aid is in an error state.
This will not remove or delete any program or settings.
1.
Press the button for at least 15 seconds. It does not
matter if the hearing aid is switched on or o before you
start pressing the button. There is no light or acoustic
notication at the end of the 15 seconds.
2.
Place the hearing aid in the power-connected charger
and wait until the indicator light blinks green. This can
take up to 30 seconds. The hearing aid is now ready
to use.

38 39
18. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in these user guides.
Please ensure to use, charge, transport and store the
hearing aids and the charger according to the following
conditions:
Use Charging Transport Storage
Temperature
Maximum
range
Recommended
range
+5° to +40°C
(41° to 104°F)
+5° to +40°C
(41° to 104°F)
-20° to +60°C
(-4° to 140°F
-20° to +60°C
(-4° to 140°F)
+5° to +40°C
(41° to 104°F)
+7° to +32°C
(45° to 90°F)
0° to +20°C
(32° to 68°F)
0° to +20°C
(32° to 68°F)
Humidity
Maximum
range
Recommended
range
0% to 85%
(non
condensing)
0% to 85%
(non
condensing)
0% to 70% 0% to 70%
0% to 60%
(non
condensing)
0% to 60%
(non
condensing)
0% to 60% 0% to 60%
Atmospheric
pressure
500 hPa to
1060 hPa
500 hPa to
1060 hPa
500 hPa to
1060 hPa
500 hPa to
1060 hPa
Phonak Slim L-R and Phonak Slim Charger
Please ensure to charge the hearing aids regularly
during long-term storage.
These hearing aids are classied as IP68. This means
that they are water and dust resistant and designed to
withstand daily life situations. They can be worn in the
rain but should not be fully submerged in water or
used when taking a shower, swimming or other water
activities. These hearing aids should never be exposed
to chlorinated water, soap, salt water or other liquids
with a chemical content.
If the device has been subject to storage and
transportation conditions outside of the recommended
use conditions, wait 15 minutes before starting the
device.