Phonak Nathos S+ User manual

User Guide
Power hearing aids

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1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the rst time 6
2.1 Hazard warnings 6
2.2 Information on product safety 9
3. Hearing aid description 12
4. Step-by-step instructions for using
the hearing aid 15
Step 1. Getting to know your hearing aid 15
Step 2. Battery preparation 17
Step 3. Inserting the battery 18
Step 4. Turning on the hearing aid 19
Step 5. Inserting the hearing aid 20
Step 6. Adjusting the volume control
behind the ear 25
Step 7. Selecting the hearing program
behind the ear 26
Step 8. Removing the hearing aid 27
Step 9. Turning off the hearing aid 28
Contents

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Step 10. Changing the battery 29
Step 11. Changing the battery in hearing aid
with a secured battery compartment 30
5. Care and maintenance 36
6. Troubleshooting 40
7. Wireless accessories description 42
8. Service and warranty 52
9. Compliance information 53
10. Information and description of symbols 54

This user guide is valid for:
Wireless models CE mark applied
Phonak Nathos S+ SP W 2014
Phonak Nathos S+ UP W 2014
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Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.
Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.co.uk
1. Welcome

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Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions. Infrequent use
of a hearing aid does not permit a user to attain full
benet from it. The use of a hearing aid is only
part of hearing habilitation and may need to be
supplemented by auditory training and instruction
in lipreading.
2.1Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
!Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or
the hearing aid.
2. Important safety information

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!Do not use the hearing aids in explosive areas
(mines or industrial areas with danger of
explosions).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children and mentally
challenged people or pets. If batteries are
swallowed, consult your physician immediately!
!Tamperproof solutions for the battery door, ear
hook and integrated Roger/FM receiver (if used)
must be attached for children younger than 36
months to prevent accidental swallowing of the
battery or small parts of the device. In case one of
these secured mechanisms is damaged by applying
too much force or using an inappropriate tool, the
device should be brought to your hearing care
professional for repair or exchange.
!If you feel pain in or behind your ear, if it is inflamed
or if skin irritation and accelerated accumulations
of ear wax occur, please check with your hearing care
professional or physician.

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!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
!Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.
!This hearing aid is not designed to be used for
children below 36 months. The Hearing aid contains
small parts that can cause choking, if swallowed by
children. Keep out of reach of children and mentally
challenged people or pets. If swallowed, consult a
physician or hospital immediately.
!External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.
2. Important safety information

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2.2 Information on product safety
IYour hearing aid is resistant to water, sweat and dust
under the conditions listed in chapter 5. After
exposure to any of these elements the hearing aid
!The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):
SKeep the wireless hearing aid at least 15 cm
(6 inches) away from the active implant. If you
experience any interference, do not use the wireless
hearing aids and contact the manufacturer of
the active implant. Please, note that interference
can also be caused by power lines, electrostatic
discharge, airport metal detectors etc.
SKeep magnets (i.e. battery handling tool, EasyPhone
magnet, etc.) at least 15 cm (6 inches) away from
the active implant.
SYou are not permitted to use wireless accessories
for your hearing aids. Ask your hearing care
professional for details.

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must be cleaned and dried, as the hearing aid
contains sensitive electronic parts.
INever wash the microphone inputs. Doing so could
cause it to lose its special acoustic features.
IProtect your hearing aid from heat (never leave it
near a window or in the car). Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.
IWhen you are not using your hearing aid, leave the
battery compartment open so that any
moisture can evaporate. Make sure that you always
completely dry your hearing aid after use. Store the
hearing aid in a safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid any skin irritation.You can return
used batteries to your hearing care professional.
2. Important safety information

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IThe batteries used in these hearing aids should not
exceed 1.5 Volts. Please do not use silver-zinc or
Li-ion (lithium-ion) rechargeable batteries as these
may cause severe damage to your hearing aids. The
table in chapter 3 explains exactly which type of
battery your particular hearing aids require.
IRemove the battery if you are not using your hearing
aid for a long period of time.
SMedical or dental examinations with X-ray
(also CT scan)
SMedical examinations with MRI/NMRI scans,
generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it
will be in very low doses, and will not affect the hearing
aids.
IDo not use your hearing aid in areas where electronic
equipment is prohibited.
ISpecial medical or dental examinations including
radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:

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The following user instructions describe two hearing
aid models: The SuperPower (SP W) and the UltraPower
(UP W) hearing aid.
The dierent hearing aids can be adapted with a variety
of earmolds.
On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you use.
The following table shows what battery you need for
your hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
SP W 13 (orange) PR48 7000ZD
UP W 675 (blue) PR44 7003ZD
Please ensure you use the correct type of battery in your
hearing aids (zinc-air). Please also read chapter 2.2 for
further information on product safety.
3. Hearing aid description

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SP W and UP W model
Option A: with classic earmold
a Power SlimTube
b Classic earmold (detachable)
c Volume control
d Program button
e Microphone input with Wind and Weather Protector
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)
c
d
e a
b
h
b
a

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3. Hearing aid description
SP W and UP W model
Option B: Power SlimTube with classic earmold
a Power SlimTube
b Classic earmold (detachable)
a
b

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The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow
these steps carefully. In the drawings, the parts that
are particularly important for each step are shown
in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you to
feel and operate the controls later on when wearing
the hearing aid.
4. Step-by-step instructions for using
the hearing aid

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To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).
In order to change a hearing program, press the program
button displayed (Fig. 1b).
Fig. 1a
Fig. 1b
Decrease volume
Increase volume
4. Using the hearing aid

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Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
Fig. 2

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Fig. 3b
Fig. 3a
Step 3. Inserting the battery
Take the hearing aid in your hand (Fig. 3a) and open
the battery door. Insert the battery so that you see the
+ symbol on the battery (Fig. 3b).
4. Using the hearing aid

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Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4a).
IOpen and close the battery compartment gently
and carefully.
ICheck if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the
battery compartment can be damaged.
Fig. 4a

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The hearing aid is now switched on. It can take up to
15 seconds before it starts.
(When you wear the hearing aid, you will hear an
acoustic signal).
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid.
IEach hearing aid is individually programmed
for your right or left ear. For the first step
identify right and left so you will be able to insert
your hearing aid in the correct ear.
4. Using the hearing aid