Pima Wireless AlarmView User manual

AlarmView
Wireless Intruder Alarm System with Visual Verification
Guardian
Wireless Intruder Alarm System
AVR
Visual Add-on
User Guide
System version 2.09.XX

Table of contents
1
Table of contents
1Introduction........................................................................................... 5
1.1 Features ..................................................................................................... 5
1.1.1 The AlarmView..................................................................................... 5
1.1.2 The Guardian....................................................................................... 6
1.1.3 The AVR.............................................................................................. 6
1.2 Visual verification......................................................................................... 7
1.3 Technical specifications ................................................................................. 7
2Quick reference guide ............................................................................ 9
2.1 System components ..................................................................................... 9
2.2 The Control Panel......................................................................................... 9
2.2.1 The keys........................................................................................... 10
2.2.2 The display........................................................................................ 11
2.2.3 Audible indicators............................................................................... 11
2.2.4 LED indications .................................................................................. 12
2.3 The INFO screen ........................................................................................ 12
2.3.1 How to access the user menu............................................................... 13
2.4 The Master and Installer default passwords.................................................... 13
3Options menu....................................................................................... 14
3.1 Global Settings .......................................................................................... 14
3.2 Zone bypass.............................................................................................. 14
3.3 Contacts ................................................................................................... 15
4Event Log Menu.................................................................................... 16
4.1 Log entries examples.................................................................................. 16
5Service menu ....................................................................................... 17
5.1 Tests........................................................................................................ 17
5.1.1 Zone ................................................................................................ 17
5.1.2 External siren .................................................................................... 18
5.1.3 Built-in siren...................................................................................... 18
5.1.4 Communication.................................................................................. 19
5.1.5 System self-test................................................................................. 19
5.2 Enable programming .................................................................................. 19
5.3 Display version .......................................................................................... 20
5.4 System reset............................................................................................. 20
6Passwords Menu .................................................................................. 21
6.1 Regular users ............................................................................................ 21
6.2 Master user............................................................................................... 22
6.3 Duress code .............................................................................................. 22
7Set Clock Menu..................................................................................... 23
7.1 Time ........................................................................................................ 23
7.2 Date ........................................................................................................ 23
8Stop Communication menu .................................................................. 24
9How to Operate Your Alarm System ..................................................... 25
9.1 Arming levels ............................................................................................ 25
9.1.1 AWAY ............................................................................................... 25
9.1.2 HOME ............................................................................................... 25
9.1.3 PART ................................................................................................ 25
9.2 How to arm the alarm system ...................................................................... 26
9.2.1 In the AlarmView and Guardian ............................................................ 26
9.2.2 In the AVR ........................................................................................ 26
9.3 How to disarm the alarm system .................................................................. 26

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9.3.1 In the AVR ........................................................................................ 26
9.4 Other arm/disarm options ........................................................................... 26
9.4.1 Using a key fob .................................................................................. 26
9.4.2 Using a wireless keypad ...................................................................... 26
9.5Force arm ................................................................................................. 26
9.6 How to operate the alarm system remotely9................................................... 27
9.6.1 By smartphone app ............................................................................ 27
9.6.2 By text messages (SMS) ..................................................................... 27
10 Useful Tables ....................................................................................... 37
Appendixes
Appendix A Maintenance & Troubleshooting ............................................ 28
A.1 Cleaning the LCD screen ............................................................................. 28
A.2 Replacing the control panel’s battery............................................................. 28
A.3 Replacing the SmartView battery.................................................................. 29
Appendix B Peripherals............................................................................ 30
B.1 SmartView PIR/Camera............................................................................... 30
B.2 OutView Camera ........................................................................................ 30
B.3 PIR-S & PIR-P Pet-Immune Indoor Detectors.................................................. 30
B.4 PIR-O Outdoor Pet-Immune Outdoor Detector ................................................ 31
B.5 DCM Magnetic Door Contact ........................................................................ 31
B.6SM Smoke Detector.................................................................................... 31
B.7 DCO Carbon Monoxide Detector ................................................................... 32
B.8 KF-1/KF-2 Remote Control Key Fobs ............................................................. 32
B.9 PCP Panic Pendant/Wrist Watch.................................................................... 33
B.10 TD-5 Temperature Detector ......................................................................... 33
B.11 REP Range Extender (Repeater) ................................................................... 33
B.12 WLD Water Leakage Detector ...................................................................... 33
B.13 SIR B/R External Siren................................................................................ 33
B.14 SIR-I Indoor Siren...................................................................................... 34
Appendix C Glossary of Terms ................................................................. 35
Appendix D Limited Warranty .................................................................. 38
Appendix E Declaration of Conformity ..................................................... 39

Table of contents
3
Figure index
Figure 1. The AlarmView alarm system diagram .................................................................... 5
Figure 2. The Guardian alarm system.................................................................................. 6
Figure 3. The AVR Visual Add-on ......................................................................................... 6
Figure 4. Alarm visual-verification ....................................................................................... 7
Figure 5. The Control Panel................................................................................................. 9
Figure 6. The Control Panel keys ......................................................................................... 9
Figure 7. Control panel’s back side .....................................................................................10
Figure 8. The LCD display and buttons ................................................................................11
Figure 9. INFO screen example ..........................................................................................12
Figure 10. Remove Bracket................................................................................................29
Figure 11. Replacing the battery ........................................................................................29
Figure 12. SmartView PIR/Camera .....................................................................................30
Figure 13. OutView camera................................................................................................30
Figure 14. PIR/Pet- immune detector ..................................................................................30
Figure 15. PIR-O detector.................................................................................................31
Figure 16. Magnetic door contact.......................................................................................31
Figure 17. Smoke detector ...............................................................................................31
Figure 18. Carbon Monoxide detector..................................................................................32
Figure 19. KF-1/KF-2 Key fobs ..........................................................................................32
Figure 20. RWK Remote keypad ........................................................................................32
Figure 21. PCP Panic pendant/wrist watch ...........................................................................33
Figure 22. TD-5 Temperature detector ...............................................................................33
Figure 23. REP Range extender (Repeater) ..........................................................................33
Figure 24. Water leakage detector .....................................................................................33
Figure 25. SIR B/R External siren .......................................................................................33
Figure 26. SIR-I Indoor siren .............................................................................................34
Default Master User Password: 1111

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NOTICE AND DISCLAIMER
This guide is intended to assist users and operators in the safe and efficient use of the system
described herein. Before attempting to use the system, the user must read this guide and
become familiar with all safety requirements and operating procedures.
The system must not be used for purposes other than those for which it was designed.
The use of the software associated with the system is subject to the terms of the license
provided as part of the purchase documents.
PIMA Electronic Systems Ltd.’s exclusive warranty and liability is limited to the warranty and
liability statement provided in 10 on page 37.
This guide describes the maximum configuration of the system with the maximum number of
functions, including future options. Therefore, not all functions described in this guide may be
available in a specific system.
Warnings are given for situations and circumstances in which a possible hazard can arise.
Cautions are given for situations or circumstances in which the system can possibly be
damaged.
Notes are given for situations that require special attention, or to improve the operating
procedure.
Incorrect operation, or failure of the operator to effectively maintain the system, relieves the
manufacturer (and seller) from all or any responsibility for consequent noncompliance,
damage, or injury.
The text and graphics contained in the guide are for the purpose of illustration and reference
only. In no event shall manufacturer be liable for any special, direct, indirect, incidental,
consequential, exemplary or punitive damages (including, without limitation, any and all
damages from business interruption, loss of profits or revenue, cost of capital or loss of use of
any property or capital or injury).
Graphic signs in this guide:
Caution
Issues that may cause system malfunction
Warning
Issues that may cause damage to the system or actual bodily harm
Note
-

Introduction
5
1Introduction
This guide will help you in the use of three PIMA Wireless Intruder Alarm Systems - the
AlarmView, the Guardian and the AVR add-on.
Suitable for residential and small business applications, these alarm systems present a
comprehensive solution for security and personal safety.
1.1 Features
1.1.1 The AlarmView
Figure 1. The AlarmView alarm system diagram
The alarm system sends Visual verification images to the contacts, by MMS and E-mail over MMS
MMS (Multimedia Messaging Service) service requires Internet plan and costs money,
including text messages sent via this service.
Look-in images requested by text messages, are sent to the system’s contacts
Various wireless peripherals
“SmartView” PIR detector with camera, with the following:
“Matched field-of view” between the detector and the camera, with no dead spots
Flash correction in lowlight
High quality color images
OutView outdoor camera
GSM/GPRS-IP alarm report backup
DualSIM
Graphic, user-friendly LCD display
Remote operations by SMS from the contacts
Built-in Quad Band GSM/GPRS communication modem
Supervised link for standard wireless peripherals
Smartphone application
Easy backup battery replacement

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1.1.2 The Guardian
The Guardian is a full featured wireless alarm system, designed
to answer the needs of most residential and small office
installations. Based on the AlarmView system, it lacks any Visual
capacity, including Visual Verification and look-in image options.
The Guardian peripherals are the same as the AlarmView, except
visual detectors and cameras.
The Guardian alarm system cannot be upgraded to include the
complete visual enhanced features of the AlarmView system.
Figure 2. The Guardian
alarm system
1.1.3 The AVR
Figure 3. The AVR Visual Add-on
The AVR is a Visual Verification add-on for existing Intruder Alarm Systems. Based on the
AlarmView control panel, it can add visual verification and look-in capabilities to any intruder
alarm system. The add-on is armed and disarmed by the external alarm system, via the
trigger inputs.
The AVR is also used to extend the protected area, by adding visual zones.
1.1.3.1 Features
Six SmartView PIR/Cameras or OutView cameras
Three trigger inputs for arming and disarming
One PGM output
GSM/GPRS-IP alarm report backup
DualSIM
Two way communication with the SmartView’s
Alarm & image notifications to contacts via MMS/SMS/E-mail
Remote look-in images by contact requests (via SMS)

Introduction
7
1.2 Visual verification
Visual verification is a feature that helps reducing false alarms, by sending images upon alarm
event, to assist in confirming whether an alarm is genuine or false.
The AlarmView and the AVR send three images when a visual zone is tripped: one taken before
the alarm was set off (pre-alarm), one upon the alarm and one, seconds later.
The system sends the visual verification images to the CMS (Central Monitoring Station), and the
contacts that are set to receive them.
Figure 4. Alarm visual-verification
1.3 Technical specifications
General
Zones
Up to 30: 23 wireless, 1 hardwired, 6 visual
Peripherals
6 Key fobs or keypads
6 Panic buttons
External siren
Arming levels
Away/Home/Part
Alarm types
Silent, siren or sounder
Built-in siren
Piezoelectric, 90 dB
External siren
1 siren, wireless (indoor/outdoor)
Event log
256 events1, non-volatile, with time and date stamp
Special functions
Remote control by SMS and look-in image request from predefined contacts
Inputs and Outputs
1 PGM output, 3 trigger inputs
Wireless
Visual Zones
Frequency Band
2.4 GHz ISM band
TX Power
Up to 100 mW
Transmission method
Two-way communication
GFSK
Frequency Hopping Spread Spectrum (FHSS)
Supervision
Up to 20 sec.
Secured wireless
network
48 bit factory set ID code
Built-in security using a link key (prevents unauthorized access)
Data encryption (up to 48-bit)
Expected range2
Up to 100 meters (outdoor)
1500 events via the Programming Tool PC application

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Peripherals
Frequency
868.35, 868.775 MHz
Supervision
Randomly, every 20-50 m + in every transmission
Transmission method
FM, narrow band
Expected Range
Up to 100 m outdoor. Can be extended indoor using the RP-15 Repeater
Communication
Modem
Interface
Quad-Band GSM/GPRS
Report destinations
CMS Receivers, mobile phones, Email accounts
Reporting formats
SMS/MMS/Email (Via MMS/GPRS-IP
Contacts
Reporting options/formats:
GSM/GPRS, SMS/MMS/Email (via mms) notifications
Six cellular phone numbers
Six E-mail accounts
CMS contacts
Reporting options/formats: GSM/GPRS, SMS/MMS/Email (via mms) notices
Two IP address
Two phone numbers
Two E-mail accounts
Others
Physical Characters
Casing
Plastic - PC/ABC 94/V0
Environmental Data
Operating temperature
-10ºC - +58ºC
Storage temperature
-25ºC - +70ºC
Humidity
85%, non-condensed
Electrical Data
Power supply
+12VDC/1A
Current drain
100 mA standby, 0.7A peak
Backup battery
+4.8 VDC,
4 x Ni-MH 2 Ah, up to 12 hr
Weight:
With battery
Without battery
687 gr
577 gr
Dimensions
225 x 138 x 40 mm
2Range is impacted by building materials and interference

Quick reference guide
9
2Quick reference guide
2.1 System components3
The AlarmView alarm system consists of the Control Panel, 23 wireless zones (detectors), one
hardwired zone (#24), 6 visual zones, and wireless peripherals (up to 36), as described below:
The Control Panel: the heart of the alarm system, GPRS/GSM module, two separate wireless
transceivers - for standard zones and a visual dedicated one
Figure 5. The Control Panel
Wireless detectors: the alarm system supports a wide range of wireless detectors, including
door contacts, PIR and Pet-immune motion detectors, Smoke detectors, etc.
Visual detectors:
SmartView: high quality, supervised, Rapid-Acquisition camera, and PIR detector
OutView: high resistance outdoor still camera
Sirens: the control panel has a built-in siren. An external wireless siren (with a strobe) can
also be installed
Keyfobs and keypad: peripherals for arming and disarming
Panic/Medical pendant and wrist watch: peripherals for sending emergency and panic signals
2.2 The Control Panel
The next figures show the control panel’s front and back side buttons, and its parts
Figure 6. The control panel’s keys
3Some components depend on the model

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Figure 7. Control panel’s back side
2.2.1 The keys
The table below details the keys and functions of the control panel:
Button
Function
Description
Arming
Away
Arm to Away mode (full)
Home
Arm to Home mode
Part
Arm to Part mode
Navigation
Menu
Access the menus, Select, Insert character
Info
Display the system’s status, Cancel, Delete character
Ok
Confirm
Up
Scroll up, characters: A-Z, 0-9, #+_!@- space
Down
Scroll down, characters: A-Z, 0-9, #+_!@- space
Left
Scroll left, Exit, Back, and numeral 4
Right
Scroll right, Access, Duplicate previous character, and numeral 2

Quick reference guide
11
2.2.2 The display
The LCD screen normally displays the status of the system, the time, and the cellular provider
with the reception level. See the following figure for details.
Figure 8. The LCD display and buttons4
2.2.2.1 The icons
The optional displayed icons are in the following table.
SMS transmission
Low backup battery
GPRS transmission
Backup battery loss
GSM reception level
SIM1 active, fault
GSM loss
SIM2 fault
AC loss
SIM1+2 faults
2.2.3 Audible indicators
Following are the sounds, emitted by the control panel:
Sound
Sounded when
♪
One beep
A key is pressed
♪♪
Two beeps
Idle timeout in programming mode - exiting to main screen
♪♪♪
Three beeps
Successful command/operation
♪♪♪♪
Four beeps
Trouble condition (will repeat every minute)
♪-♪-♪…
Series of ticks
Entry/exit delay in progress
♪-----♪
Long sound
Illegal command or entry refusal

Chime
A chime zone is opened
4SIM 2 is displayed only in dualSIM systems

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2.2.4 LED indications
The table below shows the LED color indicators and their meaning.
LED
Color+ Behavior
Indication
Green
Power on
Blank
Power loss
Blue, blinking
Wireless communication is active
Green, blinking
Cellular connection - OK
Off
No cellular connection
Orange, 3 blinks
Message waiting to be processed
Red
System trouble; see LCD display for further information
White,
blinking
Alarm triggered –all modes. Blinking will stop when arming
again, or entering the system log
2.3 The INFO screen
The INFO screen shows a grid of all active zones (up to #30, including visual zones, where available)
in several status options. To display it, press the INFO button when the system is disarmed.
Figure 9. INFO screen example
The next table explains the various zone indications. A zone with more than one status toggles
between them, at one second interval.
Status
Description
Zones in the above
example
Empty cell
Undefined zone
19, 20, 30
1-30
Defined zone,
normal mode
1, 2, 4, 6, 7, 9, 10, 12,
17, 18, 21, 24, 25, 27, 29
Open zone
5, 22, 23
T
Zone tamper open
3, 26
B
Bypassed zone
13, 14
Low battery
11
X
Supervision loss
15
Alarm
8, 16, 28
1 2 4 6 7 10
27
17 1812
21 25
T
B X
T
9
B
2924

Quick reference guide
13
2.3.1 How to access the user menu
To access the programming menu, you need to enter the Master user password, as follows:
1. Press the left key (under “MENU”) - a password entry field
will appear
2. Press the numeric/navigation keys and enter the Master user password. See section 2.2.1, on
page 10 for details on how to enter characters
2.4 The Master and Installer default passwords
The next table lists the Master user and Installer default passwords and their use
Password
Default
The password allows…
Master user
1111
Changing all passwords except the Installer’s, viewing the event log,
setting the time, and changing some system settings
Installer
1234
Changing the Installer password, changing all settings the control
panel and all detectors and peripherals
Make sure the Installer of the alarm system changes the default passwords
during installation
DELETE
ENTER PASSWORD

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3Options menu
This menu allows changing and controlling the general behavior of the control panel, to bypass
zones and to disable contacts.
3.1 Global Settings
The Global Settings menu allows setting of three features, as explained below. The remote look-in
and visual events features allows the end user to maximize the control of all privacy issues.
To change the Global Settings:
1. Access the User menu and select Options Global Settings
2. Set/Clear (enable/disable) the options, which are:
a. Global Chime: all chime zones
b. Remote Look-in: sending requested look-in images to predefined mobile phones
a. Visual Events: sending visual verification images to predefined mobile phones
See the “Glossary of Terms”, on page 35 for detailed explanation on each feature.
3.2 Zone bypass
If a zone becomes faulty or keeps triggering the alarm, you CAN temporarily bypass (disable) it on
this menu. See the next warning.
The zone/s you select is bypassed immediately, and remains so until and including the next
arming session. When the alarm system is disarmed, the zone automatically returns to normal
mode (un-bypassed).
Bypassing zones reduces the safety of the protected premises: a bypassed
zone does not sound the alarm when violated, and does not report the CMS.
Therefore, it must be used carefully and for a limited time only.
To bypass zone/s temporarily, do the following:
1. Access the User menu and select Options Zone Bypass
2. Set (enable) the zone/s to be bypassed. Press the Up/Down
keys to scroll between the zones
3. Clear (disable) zones to un-bypass them
GLOBAL SETTINGS
ZONE BYPASS
USER CONTACTS
BACK
OPTIONS
GLOBAL CHIME
REMOTE LOOK-IN
VISUAL EVENTS
GLOBAL SETTINGS
T GLOBAL CHIME
T REMOTE LOOK-IN
CANCELSET/CLEAR
GLOBAL SETTINGS
£ ZONE 1
£ ZONE 2
CANCELSET/CLEAR
ZONE BYPASS

Options menu
15
3.3 Contacts
This menu allows setting which of the six available contacts will get text notifications on alarms
and other system events. All contacts are enabled by default.
The Installer sets on which events the system will notify.
To enable/disable a contact, do the following:
1. Access the User menu and select Options Contacts
2. Press Set to enable notifications to a contact
3. Press Clear to disable notifications to a contact
T CONTACT 1
TCONTACT 2
CANCELSET/CLEAR
CONTACTS

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4Event Log Menu
The Event Log keeps a record of the last 500 events - alarms, faults, programming changes,
and more. New events are written over previous.
You can only see the last 256 events in the log - the Installer can see the rest, by using
special software.
To view the Event Log:
1. Access the User menu and select Event Log. The newest event is
displayed first
2. Use the up/down keys to scroll between the events. See
the next section for details.
3. Press to exit the log
4.1 Log entries examples
The information of a log entry is displayed as follows:
1. The date and time the event was logged
2. The event description
3. The event source
4. The entry serial number
BACK
EVENT LOG
21/07/14
CANCEL
07:33:20 124
Full Arm (Away)
System (AlarmView)
CANCEL
21/05/14 07:33:20 31
Supervision Loss
ZONE 11 (Room 6)
CANCEL
02/06/14 22:03:20 105
Alarm from Zone
ZONE 20 (Bath)
CANCEL
17/11/14 20:47:20 16
Full Arm (Away)
System (AlarmView)
2
3
4
1
2
3
4
1
2
3
4
1

Service menu
17
5Service menu
The Service menu allows you to perform several system tests, to allow the Installer to remotely
access the alarm system and change settings, display the system version and partially reset
the system.
5.1 Tests
5.1.1 Zone
Test your alarm system frequently, to ensure that all the detectors and the control
panel work properly
“Zones” are the professional term for detectors and peripherals. The number of zones equals the
number of the detectors and peripherals. To test the zones, do the following:
1. Access the User menu and select Service Tests Zone
2. All the enabled zones will appear in a grid, with the zone
number of zones 1-24, and the reception level of visual
zones 25-30. See the next sub-sections for complete details
3. Walk between the detectors to trigger them - once a signal from zones 1-24 is received, its
number is replaced by its RSSI level indicator
4. When you complete the tests, press to exit
5.1.1.1 Zone status options
There are three options to display the status of the zones on the tests screen:
a. The zone number:
1) In zones 1-24: normally
2) In visual zones 25-30: only when they are faulty (interchanging with “X”)
b. RSSI indicators:
1) In zones 1-24: the indicators appear as the zone is triggered
2) In visual zones 25-30: the indicators appear normally and constantly interchange
with the zone number
c. Empty: zone not in use
BACK
SERVICE TESTS
ENABLE PROGRAMMING
DISPLAY VERSION
SYSTEM RESET
TESTS ZONE
EXTERNAL SIREN
BUILT-IN SIREN
COMMUNICATION
SYSTEM SELF TEST
3 4 5 6 8 9 10
11 12 16 17 20
1
26

PIMA Wireless Alarm Systems User Guide
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5.1.1.2 Reception level indicators
The indicators allow you to determine how good the communication between the wireless devices
and the control panel is. The number of the indicators is the quality of the reception, as explained
in the table below. See the test screen in the previous figure.
Onscreen
Description
Reception/Indication
Numeral
Zones 1-24
Zones 25-30
The zone was not triggered
The (visual) zone is faulty
5 indicators
Excellent reception
4 indicators
Very good reception
3 indicators
Good reception
2 indicators
Low reception - relocating the detector is recommended5
1 indicator
Poor reception - relocating the detector is required!5
5.1.2 External siren
5.1.2.1 Test
To test the external siren, do the following:
1. Access the User menu and select Service Tests External
Siren
2. Press Test
3. Wait 5 sec. The siren will sound the alarm for 3 sec. and its LEDs will flash for few sec.
4. Press to exit
5.1.2.2 Stop siren
If, for any reason, the siren does not stop from sounding the alarm, use this option to stop it (and
call a technician, if necessary)
5.1.2.3 Relearn
Installer only option
5.1.3 Built-in siren
To test the control panel’s built-in siren:
1. Access the User menu and select Service Tests Built-In Siren
2. Press - the built-in siren will sound the alarm briefly
5To improve reception without relocating detectors, use the REP repeater (consult your vendor)
TEST
RELEARN
EXTERNAL SIREN
STOP SIREN
TEST
STOP SIREN
BACKSELECT
EXTERNAL SIREN 1