Pima Wireless alarmview+ User manual

AlarmView+
Wireless Intruder Alarm System
with Visual Verification
Guardian+
Wireless Intruder Alarm System
AVR+
Visual Add-on
User Guide

1
Table of contents
1Introduction........................................................................................... 4
1.1 The AlarmView+ .......................................................................................... 4
1.1.1 Features ............................................................................................. 4
1.2 The Guardian+ ............................................................................................ 5
1.3 Visual verification......................................................................................... 5
1.4 The AVR+ Visual Add-on ............................................................................... 6
1.6 Technical specifications ................................................................................. 8
2Quick reference guide .......................................................................... 10
2.1 The Control Panel....................................................................................... 10
2.1.1 The keys........................................................................................... 11
2.1.2 The LCD display ................................................................................. 12
2.1.3 Audible indications.............................................................................. 12
2.1.4 LED indications .................................................................................. 13
2.2 The INFO screen ........................................................................................ 13
2.2.1 How to access the user menu............................................................... 14
2.3 The Master and Installer default passwords.................................................... 14
3Options menu....................................................................................... 15
3.1 Global Settings .......................................................................................... 15
3.2 Zone bypass.............................................................................................. 15
3.3 Contacts ................................................................................................... 16
4Event Log ............................................................................................. 17
4.1 Log entries examples.................................................................................. 17
5Service ................................................................................................. 18
5.1 PIMAlink ................................................................................................... 18
5.1.1 Pair .................................................................................................. 18
5.1.2 Un-pair ............................................................................................. 18
5.2 Tests........................................................................................................ 18
5.2.1 Zone ................................................................................................ 19
5.2.2 External siren .................................................................................... 20
5.2.3 Built-in siren...................................................................................... 20
5.2.4 Communication.................................................................................. 20
5.2.5 System self-test................................................................................. 21
5.3 Enable programming .................................................................................. 21
5.4 Display version .......................................................................................... 21
5.5 System reset............................................................................................. 21
6Passwords Menu .................................................................................. 22
6.1 Regular users ............................................................................................ 22
6.2 Master user............................................................................................... 23
6.3 Duress code .............................................................................................. 23
7Set Clock Menu..................................................................................... 24
7.1 Time ........................................................................................................ 24
7.2 Date ........................................................................................................ 24
8Stop Communication menu .................................................................. 25
9How to Operate Your Alarm System ..................................................... 26
9.1 Arming levels ............................................................................................ 26
9.1.1 AWAY ............................................................................................... 26
9.1.2 HOME ............................................................................................... 26
9.1.3 PART ................................................................................................ 26
9.2 How to arm the alarm system ...................................................................... 27
9.3 How to disarm the alarm system .................................................................. 27

PIMA Wireless Alarm Systems User Guide
2
9.4 Other arming/disarming options ................................................................... 27
9.4.1 Using a key fob .................................................................................. 27
9.4.2 Using a wireless keypad ...................................................................... 27
9.5 Force arm ................................................................................................. 27
9.6 How to operate the alarm system remotely .................................................... 27
9.6.1 By the PIMAlink App ........................................................................... 27
9.6.2 By text messages (SMS) ..................................................................... 27
Appendixes
Appendix A Maintenance & Troubleshooting ............................................ 29
A.1 How to clean the LCD screen ....................................................................... 29
A.2 How to replace the control panel’s battery ..................................................... 29
A.3 Replacing the SmartView battery.................................................................. 30
Appendix B Wireless Peripherals ............................................................. 31
Appendix C Glossary of Terms ................................................................. 34
Appendix D Useful Tables......................................................................... 36
Appendix E Limited Warranty .................................................................. 37
Appendix F PIMAlink Disclaimers of Warranties ...................................... 38
Appendix G Declaration of Conformity ..................................................... 39
Figure index
Figure 1. The AlarmView+ alarm system diagram .............................................................. 4
Figure 2. The Guardian+ alarm system ............................................................................ 5
Figure 3. Visual verification diagram................................................................................. 5
Figure 4. PIMAlink –self-monitoring mode ........................................................................ 6
Figure 5. PIMAlink –CMS mode ....................................................................................... 7
Figure 6. The control panel.............................................................................................10
Figure 7. The Control Panel keys.....................................................................................10
Figure 8. Control panel’s back side ..................................................................................11
Figure 9. The LCD display and buttons.............................................................................12
Figure 10. INFO screen example .......................................................................................13
Figure 11. Remove Bracket ..............................................................................................30
Figure 12. Replacing the battery.......................................................................................30
Figure 13. SmartView PIR/Camera....................................................................................31
Figure 14. OutView camera ..............................................................................................31
Figure 15. Wireless PIR/ Pet-immune detector...................................................................31
Figure 16. Magnetic door contact ......................................................................................31
Figure 17. Smoke detector...............................................................................................32
Figure 18. Carbon Monoxide detector ................................................................................32
Figure 19. KF-1/KF-2 Remote control key fobs ...................................................................32
Figure 20. RWK Remote keypad .......................................................................................32
Figure 21. PCP Panic pendant/ wrist watch........................................................................32
Figure 22. TD-5 Temperature detector .............................................................................32
Figure 23. REP Range extender (Repeater) ........................................................................33
Figure 24. Water leakage detector ....................................................................................33
Figure 25. SIR B/R/O External siren ..................................................................................33
Figure 26. SIR-I Indoor siren ...........................................................................................33

3
NOTICE AND DISCLAIMER
This guide is intended to assist users and operators in the safe and efficient use of the system
described herein. Before attempting to use the system, the user must read this guide and
become familiar with all safety requirements and operating procedures.
The system must not be used for purposes other than those for which it was designed.
The use of the software associated with the system is subject to the terms of the license
provided as part of the purchase documents.
PIMA Electronic Systems Ltd.’s exclusive warranty and liability is limited to the warranty and
liability statement provided in Appendix D on page 36.
This guide describes the maximum configuration of the system with the maximum number of
functions, including future options. Therefore, not all functions described in this guide may be
available in a specific system.
Warnings are given for situations and circumstances in which a possible hazard can arise.
Cautions are given for situations or circumstances in which the system can possibly be
damaged.
Notes are given for situations that require special attention, or to improve the operating
procedure.
Incorrect operation, or failure of the operator to effectively maintain the system, relieves the
manufacturer (and seller) from all or any responsibility for consequent noncompliance,
damage, or injury.
The text and graphics contained in the guide are for the purpose of illustration and reference
only. In no event shall manufacturer be liable for any special, direct, indirect, incidental,
consequential, exemplary or punitive damages (including, without limitation, any and all
damages from business interruption, loss of profits or revenue, cost of capital or loss of use of
any property or capital or injury).
Graphic signs in this guide
Icon
Description
Caution
Issues that may cause malfunctions
Warning
Issues that may cause damage and actual bodily
harm
Note
Important note
Default Master User Password: 1111

PIMA Wireless Alarm Systems User Guide
4
1Introduction
This guide will help you in the use of three PIMA Wireless Intruder Alarm Systems - the
AlarmView+, the Guardian+ and the AVR+ add-on.
Suitable for residential and small business applications, they present a comprehensive solution for
security and personal safety.
Incorporating the PIMAlink cloud service and smartphone application by PIMA, users of the alarm
system
1
can receive all alarm and other notifications via the app and can remotely perform the
following operations:
Arm/disarm
Receive look-in images
View zones and system status
Bypass zones
Stop the sirens
Program the control panel
PIMA Wireless products include a range of various peripherals –detectors, sensors, cameras, etc.
The AlarmView+ and AVR+ offering incorporates the SmartView PIR/Camera that combines
movement detection and image capturing, the OutView Wireless camera, and a wide range of
regular detectors.
With the Visual Verification, on an alarm event, the cameras transmit both the alarm event and
the images to the control panel, which sends them over GPRS/GSM to the Monitoring Station, and
optionally to the user’s mobile phone or email.
1.1 The AlarmView+
1.1.1 Features
Figure 1. The AlarmView+ alarm system diagram
Integrated PIMAlink cloud service and smartphone application
Visual Verification images are sent to the contacts, by MMS, the PIMAlink app, and E-mail.
Remote Look-in images requests, via the PIMAlink app, or text messages
Various wireless peripherals
1
Starting system version 2.10

Introduction
5
“SmartView” PIR detector with camera, with the following:
“Matched field-of view” between the detector and the camera, with no dead spots.
Flash correction in lowlight
High quality color images
OutView outdoor camera
Graphic, user-friendly LCD display
Remote operations by SMS from the contacts
Built-in Quad Band GSM/GPRS communication modem
Supervised link for standard wireless peripherals
Easy backup battery replacement
MMS (Multimedia Messaging Service) service costs money, including text messages
sent via this service.
1.2 The Guardian+
The Guardian+ is a full featured wireless alarm system,
designed to answer the needs of most residential and small
office installations. Based on the AlarmView system, it lacks the
Visual Verification and Look-in image options.
The Guardian+ peripherals are the same as the AlarmView+,
except for the visual detectors and cameras.
The Guardian+ alarm system cannot be upgraded to include the
complete visual enhanced features of the AlarmView+ system.
Figure 2. The Guardian+
alarm system
1.3 Visual verification
Figure 3. Visual verification diagram

PIMA Wireless Alarm Systems User Guide
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1.4 The AVR+ Visual Add-on
The AVR+ allows adding visual verification capacities to any intruder alarm system. Based on the
AlarmView+ control panel, it is designed for sending visual verification and look-in images by up
to six SmartView PIR/Cameras and OutView cameras.
Using three trigger inputs and one PGM output, the AVR+ can do the following:
Be armed and disarmed by the external alarm system
Trigger the external alarm system at alarm
Serve as a GSM backup communication path - when triggered by the external alarm
system (at alarm, for example), the AVR+ will report the CMS/end-user via GSM/GPRS.
1.4.1 Features
Six SmartView PIR/Cameras or OutView cameras
Trigger inputs: two for arming and disarming, one for communication backup of the
external alarm system
One PGM output. It can be used for cellular backup of the master system alarm reports
Optional dual SIM
Two way communication with the SmartView and OutView
Alarm & image notifications to contacts via PIMAlink/MMS/SMS/E-mail
Remote look-in images by contact requests (via PIMAlink/SMS)
Remote Upload/Download initiation by the IP Receiver (without SMS)
1.5 PIMAlink
PIMAlink
2
is a PIMA cloud service and smartphone application, that allow receiving various push
notifications and visual verification images from the alarm system, and remotely controlling it.
Every control panel that needs to be linked to the PIMAlink service, receives a special code that
pairs it with the cloud service. This pairing code is also used for registering any smartphone with
the PIMAlink app to the service.
1.5.1 Modes of operations
PIMAlink has 2 modes of operations, explained below:
1. Self-monitoring mode
2. CMS mode
Self-monitoring mode
In this mode the end user receives notifications directly from the PIMAlink cloud to the app.
Figure 4. PIMAlink –self-monitoring mode
2
Available starting ver. 2.10 of the AlarmView+/Guardian+/AVR+

Introduction
7
CMS mode
In this mode, the control panel transmits the events to the IP Receiver at the CMS, which then
relays it to the PIMAlink cloud and the end user. The IP Receiver does not delay, nor does it filter
the transmissions, but the CMS can break the connection with PIMAlink, such in the case that the
customer had canceled its subscription to the CMS.
Figure 5. PIMAlink –CMS mode
1.5.2 The PIMAlink app
The PIMAlink application allows its users to select on which events to receive notifications and on
which not to. Up to 32 smartphones can be paired to a single alarm system.
Note that while the term “Users” is used both in the control panel and PIMAlink to refer to the
same persons (who can arm and disarm the alarm system), the term “Contacts” may differ:
normally, contacts of the alarm system will also be defined as contacts in the PIMAlink app, but
because there are only up to 6 contacts on the alarm system but up to 32 on PIMAlink, PIMAlink
allows more persons to receive notifications.
The following and more operations are available using the PIMAlink application:
1. Receive push notifications on alarms, faults and other system events
2. Receive visual alarm verification images
3. Arm/disarm
4. Receive look-in images
5. Bypass zones
6. Get the zone and system status
7. View the event log
Notifications can be set separately per each phone, to receive only selected events. Setting the
notifications filter requires a valid user code.

PIMA Wireless Alarm Systems User Guide
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1.6 Technical specifications
3
General
Zones
Up to 30: 23 wireless, 1 hardwired, 6 visual
Peripherals
6 keyfobs or keypads
6 Panic buttons
External siren
Arming levels
Away/Home/Part
Alarm types
Silent, siren or sounder
Built-in siren
Piezoelectric, 90 dB
External siren
Wireless (indoor/outdoor)
Event log
256 non-volatile events4, each with time and date stamp
Codes
Master, 4 regular users, Duress, 24-Hour, Installer
Special functions
Remote control by SMS/PIMAlink app, look-in image supply to
authorized contacts and users
Inputs and Outputs
1 PGM output, 3 trigger inputs
Wireless
Visual Zones
Frequency Band
2.4 GHz ISM band
TX Power
Up to 100 mW
Transmission method
Two-way communication
GFSK
Frequency Hopping Spread Spectrum (FHSS)
Supervision
Up to 20 sec.
Secured wireless
network
48 bit factory set ID code
Built-in security using a link key (prevents unauthorized access)
Data encryption (up to 48-bit)
Expected range5
Up to 100 meters (outdoor)
Peripherals
Frequency
868.35, 868.775 MHz
Supervision
Randomly, every 20-50m + in every transmission
Transmission method
FM, narrow band
Expected Range
Up to 100 m outdoor. Can be extended indoor using the RP-15
Repeater
Communication
Modem
Interface
Quad-Band GSM/GPRS
Report destinations
IP Receiver, mobile phones, Email accounts, PIMAlink app
Reporting formats
SMS/MMS/Email (by SMTP)/GPRS-IP
End user contacts
Reporting options/formats:
GSM/GPRS, SMS/MMS/Email (also via MMS) notifications
6 cellular phone numbers
6 E-mail accounts
3
Some specifications apply only to the AlarmView
4
500 events via the Programming Tool PC application
5
Range is impacted by building materials and interference

Introduction
9
CMS contacts
Reporting options/formats: GSM/GPRS, SMS/MMS/Email (also via
mms)/PIMAlink notices
2 IP address
2 phone numbers
2 E-mail accounts
Others
Physical Characters
Casing
Plastic - PC/ABC 94/V0
Environmental Data
Operating
temperature
-10ºC - +58ºC
Storage temperature
-25ºC - +70ºC
Humidity
85%, non-condensed
Electrical Data
Power supply
+12VDC/1A
Current drain
100 mA standby, 0.7A peak
Backup battery
+4.8 VDC,
4 x Ni-MH 2 Ah, up to 12 hr
Weight:
With battery
Without battery
687 gr
577 gr
Dimensions
225 x 138 x 40 mm
We recommend using original AC adaptor and backup battery pack from
PIMA Electronic Systems.

PIMA Wireless Alarm Systems User Guide
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2Quick reference guide
The alarm system consists of the control panel, and depending on the model, wireless zones (23),
one hardwired zone, visual zones (6) and wireless peripherals (up to 36).
The Control Panel: consists of the main circuitry, GPRS/GSM module, two wireless
transceivers - standard and visual dedicated one.
Figure 6. The control panel
Visual detectors:
SmartView: high quality, supervised, rapid-acquisition camera, with PIR detector.
OutView: high resistance outdoor camera, with trigger input from external sources,
e.g., PIR detectors and magnets.
Wireless detectors: the AlarmView system supports a wide range of wireless detectors,
including door contacts, PIR and Pet-immune motion detectors, Smoke detectors, etc.
Sirens: the control panel has a built-in siren. An external wireless siren (with a strobe) can
also be installed.
Keyfobs/keypads: accessories used to arm and disarm the AlarmView.
Panic/Medical pendant and wrist watch: accessories that are used to send emergency and
panic signals.
2.1 The Control Panel
The next figures show the control panel’s front and back side buttons, and its parts.
Figure 7. The Control Panel keys

Quick reference guide
11
Figure 8. Control panel’s back side
2.1.1 The keys
The table below details the keys and functions of the control panel:
Button
Function
Press to…
AWAY
Arm AWAY (full)
HOME
Arm HOME
PART
Arm PARTIAL
Left
Access the menus, Select , Insert
Right
Display the system’s status, Cancel, Delete
OK
Confirm, Enter
Up
Scroll, type the characters A-Z, 0-9, #+_!@- space
Down
Left
Scroll, Exit, Back, type numeral 4
Right
Scroll, Enter, duplicate previous character, type numeral 2

PIMA Wireless Alarm Systems User Guide
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2.1.2 The LCD display
The LCD screen displays the status, the current time, and the cellular provider and reception. See
the following diagram for details.
Figure 9. The LCD display and buttons
The icons
The available icons are:
Transmission of SMS message
Low backup battery
GSM reception level
Battery loss
GSM network error
SIM1 active, fault
AC loss
SIM2 fault6
GPRS transmission
SIM1+2 fault6
PIMAlink connection OK
PIMAlink unavailable
2.1.3 Audible indications
The table below lists the sounds the Control Panel sounds.
Tones
Sound
Sounded when…
♪
Single beep
key is pressed
♪-♪
Two beeps
menu timeout occurs –exit to main menu
♪-♪-♪
Three beeps
successful command or operation
♪-♪-♪-♪…
Continuous beeps
at Entry/Exit delay
♪--------♪
Long beep
illegal command or entry refusal

Chime
the chime is activated
6
Displayed only in dual SIM systems

Quick reference guide
13
2.1.4 LED indications
The table below shows the LED color indicators and their meaning.
LED
Color & Status
Description
GREEN, ON
Power - OK
BLUE, blinking
Wireless communication –OK
GREEN, blinking
OFF
Cellular reception –OK
No cellular reception
ORANGE, 3 blinks
Event in process
RED
System trouble; see display for info.
WHITE, blinking
ALARM!
Enter the log or re-arm to stop blinking.
2.2 The INFO screen
The INFO screen shows a grid of all active zones (up to #30, including visual zones, where available)
in several status options. To display it, press the INFO button when the system is disarmed.
Figure 10. INFO screen example
The next table explains the various zone indications. A zone with more than one status toggles
between them, at one second interval.
Status
Description
Zones in the above
example
Empty cell
Undefined zone
19, 20, 30
1-30
Defined zone,
normal mode
1, 2, 4, 6, 7, 9, 10, 12,
17, 18, 21, 24, 25, 27, 29
Open zone
5, 22, 23
T
Zone tamper open
3, 26
B
Bypassed zone
13, 14
Low battery
11
X
Supervision loss
15
Alarm
8, 16, 28
1 2 4 6 7 10
27
17 1812
21 25
T
B X
T
9
B
2924

PIMA Wireless Alarm Systems User Guide
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2.2.1 How to access the user menu
To access the user menu, enter the Master user password, as follows:.
1. Press the left key (under “MENU”) - a password entry field
will appear.
2. Press the numeric/ keys and enter the Master user password.
2.3 The Master and Installer default passwords
The next table lists the Master user and Installer default passwords and their use:
Password
Default
The password allows…
Master user
1111
Changing all passwords except the Installer’s, viewing the event
log, setting the time, and changing some system settings.
Installer
1234
Changing the Installer’s password, changing all settings of the
control panel and the detectors and peripherals.
Change the default Master password during the installation of the system!
DELETE
ENTER PASSWORD

Options menu
15
3Options menu
This menu allows changing and controlling the general behavior of the control panel, to bypass
zones and to disable contacts.
3.1 Global Settings
The Global Settings menu allows setting of three features, as explained below. The remote look-in
and visual events features allows the end user to maximize the control of all privacy issues.
To change the Global Settings:
1. Access the Installer menu and select Options Global Settings.
2. Set/Clear (enable/disable) the options, which are:
a. Global Chime: all chime zones
b. Remote Look-in: sending requested look-in images to predefined mobile phones
a. Visual Events: sending visual verification images to predefined mobile phones
See the “Glossary of Terms”, on page 34 for detailed explanation on each feature.
3.2 Zone bypass
If a zone becomes faulty or keeps triggering the alarm, you CAN temporarily bypass (disable) it on
this menu. See the next warning.
The zone/s you select is bypassed immediately, and remains so until and including the next
arming session. When the alarm system is disarmed, the zone automatically returns to normal
mode (un-bypassed).
Do not bypass zones unless necessary and only temporarily: bypassed zones
do not sound the alarm when opened, nor are reported to the CMS.
To bypass zone/s temporarily, do the following:
1. Access the Installer menu and select Options Zone Bypass.
2. Set (check) a zone to bypassed it. Press the Up/Down keys
to scroll between zones.
3. Clear (uncheck) a zone to un-bypass it.
GLOBAL SETTINGS
ZONE BYPASS
USER CONTACTS
BACK
OPTIONS
GLOBAL CHIME
REMOTE LOOK-IN
VISUAL EVENTS
GLOBAL SETTINGS
T GLOBAL CHIME
T REMOTE LOOK-IN
CANCELSET/CLEAR
GLOBAL SETTINGS
£ ZONE 1
£ ZONE 2
CANCELSET/CLEAR
ZONE BYPASS

PIMA Wireless Alarm Systems User Guide
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3.3 Contacts
This menu allows setting which of the six available contacts will get notifications on alarms and
other system events
7
.
To set a contact to receive notifications, do the following:
1. Access the Installer menu and select Options Contacts.
2. Press Contact X. The options are:
b. Disable Notifications: this contact will not receive any
notification, including not via PIMAlink (if relevant).
c. Enable Notifications: (default): this contact will receive all notifications, including SMS,
MMS and Emails. If this contact is using the PIMAlink app, it will receive the notifications
from both paths.
d. PIMAlink Backup: this is a PIMAlink only menu - if the connection with PIMAlink is
lost, this contact will receive all notifications via SMS/MMS/Email until the connection is
restored.
7
PIMAlink allows up to 32 contacts to receive notifications.
CONTACT 1
CONTACT 2
BACKSELECT
CONTACTS
P DISABLE NOTIF.
ENABLE NOTIF.
CANCELSELECT
CONTACT 1

Event Log
17
4Event Log
The Event Log keeps a record of the last 500 events - alarms, faults, programming changes,
and more. New events are written over previous.
You can only see the last 256 events in the log - the Installer can see the rest, by using
special software.
To view the Event Log:
1. Access the User menu and select Event Log. The newest event is
displayed first.
2. Use the up/down keys to scroll between the events. See
the next section for details.
3. Press to exit the log.
4.1 Log entries examples
The information of a log entry is displayed as follows:
1. The date and time the event was logged.
2. The event description.
3. The event source.
4. The entry serial number.
BACK
EVENT LOG
21/07/14
CANCEL
07:33:20 124
Full Arm (Away)
System (AlarmView)
CANCEL
21/05/14 07:33:20 31
Supervision Loss
ZONE 11 (Room 6)
CANCEL
02/06/14 22:03:20 105
Alarm from Zone
ZONE 20 (Bath)
CANCEL
17/11/14 20:47:20 16
Full Arm (Away)
System (AlarmView)
2
3
4
1
2
3
4
1
2
3
4
1

PIMA Wireless Alarm Systems User Guide
18
5Service
The Service menu allows you to pair the control panel with your phone for the PIMAlink service,
perform several system tests, allow the Installer to remotely access the alarm system and change
settings, display the system’s version and partially reset the system.
5.1 PIMAlink
In this menu the Master User link the control panel to PIMAlink, by getting a pairing code. This
unique code can be used to link up to 32 mobile phones with the PIMAlink app installed on it, to
the PIMAlink server, and the control panel.
5.1.1 Pair
To get the pairing code, press Pair and wait for the PIMAlink server to create the code. After the
code appears on the screen, there is a 10 minutes window to enter it in every mobile phone that
needs to connect to PIMAlink. After 10 minutes the code expires; if another phone needs to connect
to PIMAlink, the Master User must repeat the process and get a new code. The link between the
already paired phones and PIMAlink is reserved in anyway.
5.1.2 Un-pair
When pressing Un-pair two things happen:
1. The connection between the control panel and PIMAlink expires
2. The connection between every registered mobile phone and PIMAlink expires
Note that his action cannot be undone; should one need to re-connect to PIMAlink, the pairing
process will have to be repeated.
5.2 Tests
BACK
SERVICE
TESTS
ENABLE PROGRAMMING
PIMAlink
SYSTEM RESET
DISPLAY VERSION
SYSTEM RESET
PIMAlink PAIR
UN-PAIR
TESTS ZONE
EXTERNAL SIREN
BUILT-IN SIREN
COMMUNICATION
SYSTEM SELF TEST