Planet UMG-2000 User manual

Unified Office Gateway
UMG-2000
User's Manual

Copyright
Copyright (C) 2009 PLANET Technology Corp. All rights reserved.
The products and programs described in this User’s Manual are licensed products of PLANET
Technology, This User’s Manual contains proprietary information protected by copyright, and this
User’s Manual and all accompanying hardware, software, and documentation are copyrighted.
No part of this User’s Manual may be copied, photocopied, reproduced, translated, or reduced to
any electronic medium or machine-readable form by any means by electronic or mechanical.
Including photocopying, recording, or information storage and retrieval systems, for any purpose
other than the purchaser's personal use, and without the prior express written permission of
PLANET Technology.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments and
applications, and makes no warranty and representation, either implied or expressed, with respect
to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET disclaims
liability for any inaccuracies or omissions that may have occurred.
Information in this User’s Manual is subject to change without notice and does not represent a
commitment on the part of PLANET. PLANET assumes no responsibility for any inaccuracies that
may be contained in this User’s Manual. PLANET makes no commitment to update or keep current
the information in this User’s Manual, and reserves the right to make improvements to this User’s
Manual and/or to the products described in this User’s Manual, at any time without notice.
If you find information in this manual that is incorrect, misleading, or incomplete, we would
appreciate your comments and suggestions.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the Instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
FCC Caution
To assure continued compliance (example-use only shielded interface cables when connecting to
computer or peripheral devices). Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the Following two
conditions: (1) This device may not cause harmful interference, and (2) this Device must accept any
interference received, including interference that may cause undesired operation.
CE mark Warning
The is a class A device, In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases, these
designations are claimed as trademarks or registered trademarks by their respective companies.
2

WEEE WarningTo avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity when
working with electrical equipment. All guidelines of this and of the computer manufacture must
therefore be allowed at all times to ensure the safe use of the equipment.
Revision
User’s Manual for PLANET Unified Office Gateway
Model: UMG-2000
Rev: 1.0 (Jun. 2009)
Part No.: EM-UMG2000_v1
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Table of Contents
1. Introduction................................................................................................................7
1.1 Product Features.................................................................................................7
1.2 Package Contents...............................................................................................9
1.3 Application.........................................................................................................10
1.4 Outlook ..............................................................................................................11
1.4.1 Front Panel ...............................................................................................11
1.4.2 Rear Panel................................................................................................12
1.5 Technical Specifications...................................................................................13
2. Installation................................................................................................................15
2.1 Hardware Installaion.........................................................................................15
2.1.1 Unpack the UMG-2000 .............................................................................15
2.1.2 Choosing a Setup Location.......................................................................15
2.1.3 Preparing for Setup...................................................................................16
2.1.4 Precautions...............................................................................................16
2.1.5 Installation Consideration..........................................................................16
2.1.6 The Desktop Brackets Installation.............................................................17
2.1.7 The Rack Mount Installation......................................................................17
2.1.8 The Hard Disk Installation.........................................................................19
2.2 Physical Connection.........................................................................................20
2.2.1 WAN Connection.......................................................................................20
2.2.2 LAN Port Connection................................................................................20
2.2.3 PSTN FXO Port Connection .....................................................................21
2.3 Quick Setup Wizard ..........................................................................................22
2.3.1 First Time Login ........................................................................................22
2.3.2 Welcom to Quick Start...............................................................................23
3. Web Management - Home .......................................................................................31
3.1 Overview............................................................................................................31
3.2 Spanning Tree Protocol....................................................................................33
3.3 Alert Log ............................................................................................................33
4. Web Management - User .........................................................................................34
4.1 User Overview...................................................................................................34
4.2 Deleting a User Account...................................................................................35
4.3 Updating the User Setting................................................................................35
4.4 Creating a User Account ..................................................................................36
4.5 Departments and Groups .................................................................................37
4.6 Deleting a Group...............................................................................................38
5. Web Management - Network...................................................................................39
5.1 Overview............................................................................................................39
5.2 Internet...............................................................................................................41
5.3 Local Network....................................................................................................41
5.4 Service...............................................................................................................42
5.5 The VPN Log......................................................................................................42
6. Web Management - Wireless...................................................................................43
6.1 Overview............................................................................................................44
6.2 Wireless Setting................................................................................................45
6.3 Wireless Clients ................................................................................................46
6.4 Blocking the Connected Wireless Client ........................................................46
6.5 Wireless MAC Block List..................................................................................47
7. Web Management - Storage....................................................................................48
7.1 Storage Overview..............................................................................................50
7.2 View a Volume by SMB.....................................................................................51
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7.3 Updating a Volume............................................................................................51
7.4 Deleting a Volume.............................................................................................52
7.5 Creating a Storage Volume...............................................................................53
7.6 Storage Setting..................................................................................................55
7.7 Storage Bakcup and Restore...........................................................................56
7.8 The Storage Log................................................................................................58
8. Web Management - PBX..........................................................................................59
8.1 IP PBX Overview ...............................................................................................60
8.2 IP PBX Feature Setting .....................................................................................61
8.3 IP PBX Conference............................................................................................62
8.4 IP PBX Call Rules..............................................................................................63
8.5 IP PBX Channel Setting....................................................................................64
8.6 IP PBX Call Reference ......................................................................................65
8.7 IP PBX Call Log.................................................................................................67
9. Web Management - Email........................................................................................68
9.1 Email Overview..................................................................................................69
9.2 Email Basic Setting...........................................................................................70
9.3 Email Blacklist...................................................................................................72
9.4 Email Alias.........................................................................................................73
9.5 Email Forward ...................................................................................................74
9.6 Email Log...........................................................................................................75
10. Web Management - FTP ........................................................................................76
10.1 FTP Overview ..................................................................................................76
10.2 FTP Setting......................................................................................................76
10.3 FTP Account....................................................................................................77
10.4 FTP Log............................................................................................................78
11. Web Management - Security .................................................................................79
11.1 Security Overview...........................................................................................80
11.2 Security Setting...............................................................................................82
11.3 Content Filter...................................................................................................83
11.4 Access Control................................................................................................84
11.5 Port Forwarding...............................................................................................85
11.6 Security Log ....................................................................................................86
12. Web Management - System...................................................................................87
12.1 System Overview ............................................................................................88
12.2 System Setting................................................................................................89
12.3 System Event Log...........................................................................................90
13. Web Management - Branch-to-Branch.................................................................91
13.1 Branch-to-Branch Setup.................................................................................91
13.2 Secruity Channel.............................................................................................91
13.3 Remote Calls ...................................................................................................92
13.4 Remote Data Synchronization .......................................................................92
13.5 Shared Services..............................................................................................93
13.6 Global user Profile..........................................................................................93
13.7 Centralized Configuration management .......................................................93
13.8 Branch-to-Branch Overview...........................................................................94
13.9 Delete a Branch...............................................................................................97
13.10 Branch-to-Branch Setting ............................................................................97
13.11 Branch Users.................................................................................................98
13.12 Branch-to-Branch Log..................................................................................99
14. Web Management - Maintenance........................................................................100
14.1 System ...........................................................................................................101
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14.2 System Update ..............................................................................................102
14.3 Diagnose........................................................................................................102
14.4 Remote Service.............................................................................................103
15. Persional Account Web Administration.............................................................104
15.1 User Login .....................................................................................................105
15.2 User Home Page............................................................................................106
15.3 Access to Administrator...............................................................................107
15.4 Personal Setting............................................................................................108
15.5 Contract List..................................................................................................109
15.6 Personal Call Records..................................................................................109
15.7 Call Reference...............................................................................................110
15.8 Logout............................................................................................................110
Appendix A - Fast Recovery .....................................................................................111
Welcome to Fast Recovery ..................................................................................111
Fast Recovery .......................................................................................................112
Appendix B - Hard Disk Hot Plug .............................................................................113
Before Unplug .......................................................................................................113
Unplug Disk...........................................................................................................113
Insert a New Disk (Hot-Plug)................................................................................114
Appendix C - Remote Access...................................................................................115
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1. Introduction
The PLANET UMG-2000 is a total IT solution for the Small to Medium-sized Business
(SMB). It integrates commonly used office appliance features. Provides Internet, telephone,
fax, data, and print services. Built into the UMG-2000 is a managed L2 Ethernet switch with
24 Fast Ethernet ports and 2 Gigabit Ethernet ports, a wireless access point, and 4-ports
PSTN analog that allows you to connect to various Internet and telephone carriers.
Branch-to-Branch secured network and call features bring your remote offices together.
Share files safely between multiple office locations through secure channels. Call any
extension from any remote location without paying local or long distance charge. Smart
Wizard automatically adjusts your configuration and guides you through initial setup. Easily
manage user accounts with privilege and access control. Create storage volumes for
individual users and groups within the corporate. Set up Web and E-mail servers with one
mouse click. Schedule automated snapshot and backup tasks to prevent data loss.
Extensive features include DMZ support, VoIP call control and Call Detail Record (CDR),
configuration backup and restore, secure remote management capabilities and many more.
1.1 Product Features
IP-PBX / VoIP Service
¾SIP 2.0 (RFC3261)
¾PSTN Support
¾Call-Parking, Echo Cancellation
¾FXO Disconnection Tone Detection
¾QoS Support
¾Music on Hold
¾Telephone Conference, 3-Way Calling
¾Voicemail to E-mail
¾Forwards to Voicemail on No-Answer
¾Supports Call Hold, Call Waiting
¾Blacklist of Number Patterns
¾Call Privilege Control, Call Log
¾450 Minutes Recording Time
¾Unconditional, Unavailable, Busy Call Forward
¾Fax Server Support
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E-mail Service
¾Supports POP3, SMTP, IMAP
¾Secured Socket Layer (SSL)
¾Junk Mail Filtering
¾E-mail Storage Quota
¾E-mail Alias Group Assignment
¾Mail Attachment Size Restriction
¾User E-mail Storage Quota
¾E-mail Log Record Management
¾Anti-Virus and Anti-Spam
¾Auto Backup, Auto Reply
¾E-mail Blacklist Based on Domain
¾Name, User Name, and E-mail Address
¾Supports Web Mail
Internet Security Service
¾Static IP, ADSL (PPPoE), PPTP, DHCP
¾Web Content Filter by Domain and Keyword
¾Access Control List (ACL)
¾URL / IM / P2P Blocking
¾Firewall / NAT
¾IPSec / PPTP / L2TP Pass-through
¾DoS Attack Protection (TCP SYN Flood, UDP Flood, ICMP Flood, Ping of Death)
¾UPnP and DMZ
¾Site-to-Site SSL VPN
¾PPTP VPN RemoteAccess
¾RIP / Static Route
Network Storage Service
¾RAID 0, 0/1, 5, and JBOD
¾Up to 4TB Hot-swap Disk Array
¾Supports User Network Storage Quota
¾Compatible Windows 2000 / XP / Vista, Mac, Linux
¾Scheduled Auto Backup, Auto Snapshot
¾Support User/Group Privilege ACL
System Management
¾Single Point of Management
¾System Logging with E-mail Alert
¾Fast Recovery with Remote Service
¾Environment Monitoring
WiFi Service
¾1 x 802.11b/g/n Wireless Access Point
¾3 x RP-SMA Detachable Antenna
¾Security: WEP / WPA / WPA2
¾SSID
24+2G Switch Service
¾IEEE 802.1d Spanning Tree
¾IGMP Snooping
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1.2 Package Contents
UMG-2000 Unit x 1
AC Power Cord x 1
CD x 1
Quick Installation Guide x 1
Ear Brackets x 2
Desk Brackets x 2
Brackets Fixing Screws x 12
Plug Screws x 4
Disk Carrier Screws x 25
If any of above items are damaged or missing, please contact your dealer immediately.
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1.3 Application
Highly Integrated IT Services
IP-PBX/VoIP, Internet Security, Email/FAX Server, Switch, Wireless AP, and Network
Storage, an UMG-2000 features single point of management to improve IT service ability.
Lower cost of ownership, quick and easy deployment, low noise, space saving and energy
conservation for better business environment.
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1.4 Outlook
1.4.1 Front Panel
On Power On
1 PWR LED Off Power Off
On Connect to Internet
2 Internet LED Off Disconnect to Internet
On PBX function turn on
3 PBX LED Off PBX function turn off
On Wireless function turn on
4 WLAN LED Off Wireless function turn off
On E-mail function turn on
5 E-mail LED Off E-mail function turn off
On Firewall/Security function turn on
6 Firewall LED Off Firewall/Security function turn off
On Don’t insert or pull put hard disk
7 Alert LED Off Normal status
On Connect to 1~24 10/100Mbps LAN ports
8 1~24 LED Off Disconnect to 1~24 10/100Mbps LAN ports
On Connect to 25~26 10/100/1000Mbps LAN ports
9 25~26 LED Off Disconnect to 25~26 10/100/1000Mbps LAN ports
On Fault redundant UMG-2000 unit is connected and
activated (future feature)
10 FTX LED Off Fault redundant UMG-2000 unit is not available (future
feature)
On Branch to Branch SSL VPN secure link is established
11 BTB LED Off Branch to Branch SSL VPN secure link is not enabled
or disconnected
On Read/Write data in the hard disk
12 Storage 1~4
LED Off Don’t Read/Write data in the hard disk
13 Disk Carrier Handler Push the handler to lock the carrier. Unlock and pull
the hander to get the carrier out
14 Disk Carrier switch Press the button to pop out the SATA carrier
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1.4.2 Rear Panel
1 Cooling Fans System cooling fans on rear panel
2 Voice (P1) 4 x RJ-11 (4 x FXO)
3 Wireless (P2) 1 x 802.11b/g/n Wireless Access Point, 3 x Antenna Detachable
4, 5 LAN 1~24 ports: 24 x RJ-45 (10/100Base-TX, Auto-Negotiation, Auto
MDI/MDI-X)
25~26 ports: 2 x RJ-45 (10/100/1000Base-T, Auto-Negotiation,
Auto MDI/MDI-X)
6 WAN 1 x RJ-45 (10/100Base-TX, Auto-Negotiation, Auto MDI/MDI-X)
7 USB 2 x USB2.0 (future feature)
8 Cooling Fan Power supply cooling fan
9 AC PWR 100~127V AC 6.3A, 200~240V AC 3.0A, 50/60 Hz, 200 Watts
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1.5 Technical Specifications
Product Unified Office Gateway
Model UMG-2000
Hardware Specification
Case 2U high Rack or Desk
WAN 1 x RJ-45 (10/100Base-TX, Auto-Negotiation, Auto MDI/MDI-X)
LAN 2 x RJ-45 (10/100/1000Base-T, Auto-Negotiation, Auto MDI/MDI-X)
24 x RJ-45 (10/100Base-TX, Auto-Negotiation, Auto MDI/MDI-X)
SATA support 4-Port SATA Controller (SATA I, SATA II Hard Disk)
Hard Disk Hot-Swappable SATA Disk (4 x 80GB/160GB/250GB/500GB/1TB)
Voice 4 x RJ-11 (4 x FXO)
Wireless 1 x 802.11b/g/n Wireless Access Point, 3 x RP-SMA Detachable Antenna
USB 2 x USB2.0 (future feature)
LED Indicators
1 x PWR LED
1 x Internet LED
1 x PBX LED
1 x WLAN LED
1 x E-mail LED
1 x Firewall LED
1 x Alert LED
4 x Storage LEDs
1 x BTB LED
1 x FTX LED
26 x LAN LEDs
Software Specification
VoIP
SIP protocol
- SIP 2.0 (RFC3261,RFC2833)
Registration
- Factory Default: 50 nodes, Max. 250 nodes
Calls
- Max. 50 concurrent calls
Voice Compression Code Technology
- G.711, G.726, G.723.1 (5.3, 6.3kbps), G.729A (8kbps), GSM
Echo Cancellation
- G.165/G.168
Gain Control
- In/Out +/-6db
Voice Processing
- Voice Activated Detection
- DTMF Detection/Generation
- G.165/G.168 Echo Cancellation (ECN)
- Comfort Noise Generation (CNG)
- Gain Control
IP PBX
- Support call hold, call waiting, 3-way call conference with feature phones
- Built-in in-line call transfer
- Unconditional, unavailable, busy call forward, custom time of no answer
- Per-calling-number forward and rejection
- Group-based call pick-up
- Call-parking
- Inter-PBX SIP trunking
- Multi-room meet-me conference
- Auto-attendant
- Voice mail system
- Call privilege grouping
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- FXO interface for PSTN Inbound/outbound
- FXO disconnection tone detection
- Caller ID detection
- In-band/RFC2833/SIP-INFO DTMF translation
- Music on hold (MoH), user upload MoH
- Direct line Outbound
Voicemail
- User PIN
- 450 minutes for personal record
- E-mail notification
- Personal reception on unavailability
- Reply call or new call in voicemail menu
E-mail
Protocol
- POP3,IMAP,SMTP
Support accounts
- 250 users
Email Security
- Secured Socket Layer (SSL)
Anti-Virus
- ClamAV
Anti-Spam
Junk mail block
Mailbox size Limit
- 200M/500M/1G/2G/No Limit
Attachment
- 2M/5M/10M/20M/50M/No Limit
Block List
- Share/User/Domain security modes
Email Backup
- Auto-Backup
Network Storage
RAID
- RAID 0, RAID 0/1, RAID 5, JBOD
Data Sharing
- Windows Network Sharing, NFSv3
Security
Network Security
- DoS attack Prevention
VPN Max. connection
- 100 PPTP VPN tunnels
- 8 Site-to-Site SSL VPN tunnels
VPN pass-through
- IPSec, PPTP, L2TP pass-through
Internet Security
- Domain/Keyword Content Filter, Access Control
Other Protocol /
Function
Protocol
- TCP/IP, NAT, DHCP, HTTP, DNS, NTP, HTTPS, CIFS/SMB, NFSv3
LAN
- IEEE 802.1d Spanning Tree
Internet Access
- Static IP, PPPoE, DHCP, PPTP
DMZ
UPnP
QoS
Management - Web based GUI management
- Firmware upgradeable via local
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2. Installation
The followings are instructions for setting up the UMG-2000. Refer to the illustration and
follow the steps install your unified office gateway.
2.1 Hardware Installaion
2.1.1 Unpack the UMG-2000
Note:
You should inspect the box which the system was shipped in and note if it was damaged in any way
before the unpacking. If the UMG-2000 itself shows damage you should file a damage claim with
the carrier to who delivered it. Unpack the UMG-2000 as listed below.
2.1.2 Choosing a Setup Location
Decide on a suitable location for the UMG-2000 which should be situated in a clean,
dust-free, and well ventilated area. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. Place the UMG-2000 near a grounded power outlet
and pay attention to the following requirements.
Leave approximately 40cm (16inche) of clearance in front of the UMG-2000 to
ensure the disk carriers can be unplugged.
Leave approximately 30cm (12 inch) of clearance in the back of the UMG-2000 to
allow for sufficient airflow and ease in servicing.
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2.1.3 Preparing for Setup
The UMG-2000 system was shipped with desk brackets, ear brackets, and mounting
screws, so it is possible to install the UMG-2000 into the mounted rack or on the desk
brackets. Please read following sections in its entirety before you begin the installation and
follow the steps in the order given to complete the installation process correctly.
2.1.4 Precautions
9Review the electrical and general safety precautions.
9Install the heaviest server components on the bottom of the rack first, and then work up
if you want to mount the UMG-2000 to a rack.
9Use a power supply regulating uninterruptible (UPS) to protect the server from failure.
9Allow the hot plug SATA drives and power supply units to cool before touching them.
9Always keep the rack's front door and all panels and components on the servers
closed when not servicing to maintain proper cooling.
2.1.5 Installation Consideration
Ambient Operating Temperature
If installed in a closed or multi-unit rack assembly, the ambient operating temperature of the
rack environment may be greater than the ambient temperature of the room. Therefore,
consideration should be given to installing the equipment in an environment compatible
with the manufacturer’s maximum rated ambient temperature.
REDUCED AIRFLOW
Consideration should be given to the amount of airflow required for safe operation maybe
not compromised for the rack mounting.
Circuit Overloading
Consideration should be given to the connection of the equipment to the power supply
circuitry and the effect that any possible overloading of circuits might have on over-current
protection and power supply wiring. Appropriate consideration of equipment nameplate
ratings should be used when addressing this concern.
Reliable Ground
A reliable ground must be maintained at all times. To ensure this, the rack itself should be
grounded. Particular attention should be given to power supply connections other than the
direct connections to the branch circuit (i.e. the use of power strips, etc.).
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2.1.6 The Desktop Brackets Installation
Unpack the UMG-2000.
The desk brackets have been fixed to the device before packing.
Place the system to appropriate site
2.1.7 The Rack Mount Installation
It is strongly recommended to securely fasten the mounting rack to the floor or wall to
eliminate any possibility of tipping over the rack. This is especially important if you decide to
install several UMG-2000 chassis in the top of the rack.
A brief overview of the UMG-2000 installation is as follows:
Select an appropriate site in the rack.
Unload 4 the plug screws from each side of the server.
Mount the ear brackets to the server from the each side.
17

Mount the server into the rack.
Lock the server to the rack by mounting the ear brackets to the rack.
18

2.1.8 The Hard Disk Installation
The SATA subsystem supports four hot-swappable hard drives. The SATA drives are
inserted to the SATA backplane that provides power and bus termination.
Note:
Please install at least one HDD to the No.1 disk carrier before system configurations.
For single HDD, please select RAID level to JBOD.
Locate the storage subassembly.
Press the disk carrier switch to unlock the carrier.
Unplug the disk carrier by pulling the carrier handler.
Mount the disk into the carrier and load the fixing screws.
Press the disk carrier switch to insert the carrier to the disk slot.
Close the disk carrier lock/switch to lock the carrier.
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2.2 Physical Connection
2.2.1 WAN Connection
Locate the WAN port on the rear panel.
Connect the WAN port with the Ethernet cable.
2.2.2 LAN Port Connection
There are 26 Ethernet ports on the rear panel. The port 1 to 24 are 10/100 Mbps
Ethernet ports and the port 25 and port 26 are 10/100/1000 Ethernet ports.
It is recommended to connect the third party switches to the port 25, 26 to expand the
LAN ports.
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