Plantronics Voyager 8200 UC User manual

Voyager 8200 UC
Bluetooth stereo headset
User Guide

Contents
Headset overview 3
Be safe 3
USB Bluetooth adapter 4
Connect and pair 5
Connect to PC 5
Configure USB adapter 5
Pair to mobile device 5
Pair mode 6
Pair USB adapter again 6
NFC pairing 7
Fit 8
Load software 9
Update your Poly device 9
The Basics 10
Power on/off 10
Volume 10
Make/Take/End Calls 10
Interact with Microsoft softphone 11
Play/pause music 11
Track selection 11
Voice control 11
Charge 11
More Features 13
Use sensors 13
ANC 13
OpenMic 13
Troubleshooting 14
Support 16
2

RL
ANC OpenMic
2
1
:02
Siri
Google Assistant™
/
Volume dial
Siri, Google
Assistant
Default voice assistant (smartphone feature)
Play previous track*
Play/pause*
Skip to next track*
ANC Active Noise Cancelling
OpenMic Hear surroundings
Mute
Headphone LEDs
/ Call button/Press to interact with Microsoft Teams (app required)
Power
Bluetooth® pairing
NOTE *Functionality varies by application. May not function with web-based apps.
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
Headset overview
Be safe
3

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it
into your computer to connect to high-fidelity computer audio.
NOTE Adapter's USB connection and design may vary, but function is the same.
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams desktop application.
USB Bluetooth adapter
4

Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes and then turns solid to indicate the headset is connected to
the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter flashes blue.
When not on a call the LED is solid.
3Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your
headset behavior through advanced settings and options.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to
music, you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel
> Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default
Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound
> Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound.
On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.
1To put your headset in pair mode, slide and hold the Power switch away from the off
position until you hear "pairing" and the headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
Connect and pair
Connect to PC
Configure USB adapter
Pair to mobile device
5

3Select “Poly V8200 Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections
simultaneously; this includes the Bluetooth USB adapter.
Slide and hold the power button towards the Bluetooth icon until the LEDs flash red and
blue.
Typically, your USB adapter is pre-paired to your Poly audio device. In the event that your
adapter is disconnected or bought separately, you will need to pair the adapter to your Poly
device. The adapter pairing method depends on which USB adapter you use.
Pair BT700 USB adapter again
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device.
Download: poly.com/lens.
BT700 USB-C BT700 USB-A
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for
your computer to recognize it.
2Put your Poly audio device in pair mode.
3Launch Poly Lens Desktop App and navigate to Poly BT700.
4Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the
adapter's main page or overflow menu. Your adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
NOTE To pair again using Plantronics Hub Desktop App, navigate to the app's Poly BT700
general settings and select "Pair."
Pair BT600 USB adapter again
BT600 USB-C BT600 USB-A
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for
your computer to recognize it.
2Put your Poly audio device in pair mode.
3Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair
button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.
Pair mode
Pair USB adapter
again
6

NOTE Adapter design varies by USB connection.
Pairing is successful when you hear "pairing successful" and "PC connected" and the
Bluetooth USB adapter LED is solid.
1Ensure NFC is on and your phone’s display is unlocked.
2Tap and hold the headphones to the phone’s NFC tag location until NFC pairing completes.
If necessary, accept the connection.
TIP Keep an eye on your Smartphone's screen for prompts to start and accept the pairing
process.
LR
NOTE The headphone’s NFC tag is located on the outside of the left ear cup. Phone NFC tag
locations vary.
NFC pairing
7

IMPORTANT Headset microphones are on the front of your earcups.
For best call audio, ensure that left and right earcups are on the correct ear.
R
L
Fit
8

Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings and updates are also available in Plantronics Hub App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at
poly.com/lens.
While updating:
• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update your Poly
device
9

RL
ANC OpenMic
2
1
:02
Siri
Google Assistant™
/
Slide the switch to power on or off.
Rotate the volume wheel forward (+) or backward (–) to control the volume.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer a call
Choose:
• Tap the Call button
• Put on the headset to answer call
IMPORTANT For best call audio, ensure that left and right earcups are on the correct ear.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer
new call.
End a call
Tap the Call button to end current call.
Mute/unmute
While on an active call, choose:
The Basics
Power on/off
Volume
Make/Take/End Calls
10

• Tap the red Mute button
• Take off/put on your headset while on an active call (requires active smart sensors)
Hold a call
Double-tap the Call button to put a call on hold. Tap the Call button again to answer an
incoming call.
NOTE Up to 2 calls can be put on hold.
Switch between calls (flash)
Double-tap the Call button to switch between calls.
NOTE Flash functionality works only between calls of the same type. Flash does not work
between mobile and softphone calls.
Call back last call
Double-tap the Call button .
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second
paired device.
To answer a second call from the other device, first tap the Call button to end the current
call and tap the Call button again to answer the new call. If you choose to not answer the
second call, it will go to voicemail.
• For Microsoft Teams, tap the headset's Call button to interact (application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact
(application required).
• Set your target phone by going to Poly Lens Desktop App > Softphones > Software
Settings > Target Softphone
Tap the Play/pause button.
NOTE Because your headset is equipped with sensors, if you are playing music and you take off
your headset, your music pauses. If you put on your headset, your music resumes (functionality
varies by application and doesn't function with web-based apps).
Tap the Forward button or Back button to control the track selection.
Siri, Google Assistant™, Cortana Press and hold the Play/pause button for 2 seconds
until you hear the tone to activate your smartphone's default voice assistant.
It takes up to 3 hours to fully charge your headphones. The LEDs turn off once charging is
complete.
=
=
=
=
=
TIP To check the headphones battery status, tap the Call button while wearing your
headphones. Headphones must be in idle state.
Interact with Microsoft
softphone
Play/pause music
Track selection
Voice control
Charge
11

Your headphones have up to 24 hours of listening time.
12

Smart sensors respond when you put on or take off your headphones. Customize in
Plantronics Hub. Below describes default settings.
With active sensors putting on the headphones
will:
taking off the headphones
will:
Mobile/softphone call answer the incoming call mute the active call
Music/media resume music/media (if
playing previous to taking off)*
pause music/media (if
playing)*
NOTE *Functionality varies by application. May not function with web-based apps.
Reset Sensors
You may need to reset the sensors if they are not working as expected.
To reset the headset sensors, connect it directly to your computer's USB port, and place it,
with the ear cups up, on a flat, non-metallic surface for more than 10 seconds.
Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound
quality.
Slide the ANC switch to choose:
• Mid: recommended for office
• High: recommended for airplane
When not on a call, tap the red button to hear your surroundings (your music/audio will
pause).
More Features
Use sensors
ANC
OpenMic
13

During a call, my voice sounds muffled or
far away to other callers.
You may be wearing your headset backwards.
Headset microphones are on the front of your
earcups. For best call audio, ensure that left and right
earcups are on the correct ear.
When I use my headset with a softphone,
the headset call control and mute
buttons don't work.
Check the following:
• If required to enable headset control (answer/end
and mute) functionality, ensure you have Poly Lens
Desktop App or Plantronics Hub for Windows/Mac
installed. See Load software.
• Mac only: if you are running Skype for Business
softphone, quit Plantronics Hub for optimum headset
call control.
How do I interact with Microsoft Teams
or Skype for Business?
• For Microsoft Teams, tap the Call button to
interact.
• For Skype for Business, press and hold the Call
button for 2 seconds to interact.
• Set your target phone by going to Poly Lens Desktop
App > Softphones > Software Settings > Target
Softphone
Does my Microsoft Teams-enabled
headset work with other softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App > Softphones >
Software Settings > Target Softphone
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
The headset sound is not working as
expected when connected to computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the
music is too loud or doesn't pause
To configure the headset sound on your computer,
see Configure for media.
I can't unmute my headset when I'm on a
softphone call.
Install Poly Lens Desktop App.
The headset sensors are not working as
expected.
• A call is not automatically answered
when I put on my headset
• Mute/unmute is not working when I take
on/off my headset during a call
If your headset sensors are not working as expected,
you may need to reset the sensors. See Reset sensors.
Troubleshooting
14

• During a call, mute unexpectedly turns on
During a call, I get interference and drops
in sound.
Your headset is configured for optimal performance
during conference calls. Stereo telephony is on by
default. To increase Bluetooth density, change the
setting by going to Poly Lens Desktop App>Settings >
Wireless > Extended Range Mode.
The headset talk time is not accurate. Charge the headset fully to reset the accuracy of the
talk time prompts.
I hear an echo when not on a call. Check and see if OpenMic is on by pressing the red
mute button when you are not on a call. Our exclusive
OpenMic feature lets you control the level of
ambient noise you hear.
On my Mac, I can't change headset
settings with Plantronics Hub
Skype for Business and Lync users only:
1Quit Skype for Business or Lync softphone.
2Open Plantronics Hub for Mac and configure desired
settings.
3Quit Plantronics Hub.
On my Mac, I can't update headset
firmware with Plantronics Hub
Skype for Business and Lync users only:
1Quit Skype for Business or Lync softphone.
2Open Plantronics Hub for Mac and update headset
firmware. See Update firmware.
3Quit Plantronics Hub.
On my Mac, if I'm listening to streaming
audio and take off the headset, iTunes
starts playing when I put the headset
back on.
This is a known issue. Turn off play/pause setting in
the sensors tab of Poly Lens App or Plantronics Hub
for Windows/Mac.
15

Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a
registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their
respective owners. Manufactured by Plantronics, Inc.
210802-06 07.21