Plantronics CS510 Series User manual

SAMPLE IMAGE
Wireless Headset System
CS510
CS520
CS540
USER GUIDE
Plantronics CS500 Series
Let’s talk

2
Contents
What’s in the Box 3
Base and Headset Basics 4
Accessories 5
Customise Your Headset 6
 ChangeHeadsetConguration 6
Left Ear loop Assembly 6
Headband Assembly 7
Position Your Headset 8
Connect Your Desk Phone 10
Connect the Power 10
Charge the Headset 10
 ConnectandCongureYourDeskPhone 11
Desk Phone (standard) 11
 CheckCongurationandMakeaTestCall 12
Desk Phone plus HL10:Lifter (sold separately13
Desk Phone plus EHS Cable 15
Position Your Base 16
Your Headset 17
Headset Controls 17
 TalkTime 17
Battery 18
 MutingYourHeadsetDuringaCall 18
Adjusting Your Headset Volume 18
YourBase 20
 BasePhoneButtonandSwitches 20
 SubscriptionButton 20
 Wideband/NarrowbandSwitch 21
 AutoAnswerSwitch 21
DailyUse 22
 PlaceanOutgoingCall 22
 AnsweranIncomingCall 22
 ConferenceUptoThreeAdditionalHeadsets 22
Troubleshooting 23
 Headset 23
 DeskPhone 23

3
What’s in the Box
Telephone interface cable
Power supply
Base
Headband
Other size eartip and earloops
Headset with pre-installed battery,
eartip and earloop
Fit kit instruction card
Base Headset
Model CS520 (binaural) shown
Model CS510 (monaural) available
Headset Basics
Base Basics
CS540
Headset Basics
Base Basics
CS510 - CS520

4
Base and Headset Basics
1 Call/mute LED
2 Power on/subscription LED
3 Charging LED
4 Subscription button
5 Narrowband/wideband switch
6 Power jack
7 Handset lifter/EHS cable jack
8 Telephone interface cable jack
9 Auto answer switch
10 Listening volume dial*
11 Speaking volume dial*
12 Configuration switch*
* For installation set up 1211
6
58 9
10
4
BACK
FRONT
Headset overview
2
1
7
6
3
4
5
1 Headband
2 Volume down button
3 Headset LED
4 Volume up button
5 Call button
6 Mute button
7 Microphone
1
2
37
BOTTOM
Base overview
1 Call/mute LED
2 Power on/subscription LED
3 Charging LED
4 Subscription button
5 Narrowband/wideband switch
6 Power jack
7 Handset lifter/EHS cable jack
8 Telephone interface cable jack
9 Auto answer switch
10 Listening volume dial*
11 Speaking volume dial*
12 Configuration switch*
*For installation set up 12
11
6
58 9
10
4
BACK
FRONT
Headset overview
21 7
6
34 5
1 Earloop
2 Eartip
3 Volume/mute button
4 Call button
5 Battery Cover
6 Headset LED
7 Microphone
1237
BOTTOM
Base overview
CS540
CS510 - CS520

5
Accessories
1HL106™ Lifter – automatically lifts handset and returns it to its cradle
enabling remote call answer/end with your headset.
2Electronic Hookswitch Cable (EHS) – allows your phone handset to be
electronically lifted off its hook enabling remote call answer/end with your
headset.
3Behind-the-Head Headband – a very comfortable, light alternative to the
headband or ear loop
3
1
2

6
Customise Your
CS540 Headset
TheCS540headsetcomesconguredforyourrightearwithasmalleartipand
mediumearloopalreadysecured.Youareabletorecongureyourheadsetforyour
left ear, change to a different-sized ear tip and ear loop or install the headband.
Changing Your Headset Conguration
1Remove the ear tip from the headset by gently pulling it. Rotate the ear loop
downwards 90°.
PLEASE NOTE: It is normal to feel resistance when rotating the ear loop down.
2Remove the ear loop from the headset.
3If you want to wear the headset on the right ear but with a different size ear loop
or ear tip, select the desired size and install by following the above directions to
removeanearloopbutinreverse.Makesurethatthenotchintheeartipfaces
the microphone.
Left Ear loop Conguration
1 Tocongureyourheadsetforyourleftear,rstlychoosetheearloopsizethatts
you most comfortably. Refer to the below diagrams to align the ear loop as shown
andlockitontheheadsetbeforerotatingtheearloopup90°.Makesurethatthe
earloopisatagainsttheheadsetbeforeyourotatetheearloop.
2 Selecttheeartipsizethatmostcomfortablytsyou.Aligntheeartipwiththe
notch facing the microphone as shown below. Press to attach.
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º
90º

7
Headband Conguration
You are able to rotate the headset for wearing on the left or right ear depending on what
suits you.
PLEASE NOTE: You will need to remove the ear tip and ear loop from the headset prior
to installing the headband.
1Refer to the below diagram to line the headband with the headset as shown. Insert
the headset into the headband.
2Rotate the headset up to secure it.
3For optimal sound quality, position the headset close to the corner of your mouth by
pushing the headset in slightly.

8
Headset Position
When wearing the headset, ensure the microphone is resting as close as possible
toyourcheekwithouttouchingit.Thepivotingearpieceallowsthemicrophonetobe
adjusted inwards which will help optimise the headset position.
1 Towear,slidetheheadsetoverandbehindyourearwhilettingtheeartipinto
your ear.
2Hold the base of the headset and push it in and back towards your ear to allow
the pivoting earpiece to bring the microphone closer to your mouth. You will hear
soft clicks as the base of the headset moves backwards until the microphone
rests close to your cheek.

9
Your headset comes fully assembled. You can adjust the headband for a better
tandthemouthpieceforoptimalperformance.
Adjust the Headband
1 Toadjusttheheadband,lengthenorshortenthebanduntilittscomfortably.The
clickstop feature keeps the headband securely adjusted.
2 Position the headset so that the foam ear cushion(s) sit comfortably over the
centreofyourear(s).FortheC510headset,positionthestabilizerT-barabove
your ear.
3 Foratightert,gentlypulltheoppositeendoftheheadsetinwardasshown.
Adjust the Mouthpiece
1Carefully bend and shape the boom with both hands as shown. Avoid bending or
twisting the boom near the microphone or earpiece.
2 Positiontheclickstopturretandboomsothatthemicrophoneistwonger-widths
from the corner of your mouth.
-
50.8

mm
front back
-
50.8

mm
front back
Headset Set Up
for your CS510 and CS520

10
Connecting Your
Desk Phone
Thissectionexplainshowtoconnecttheheadsetbaseto
your desk phone.
Connect the Power
Takethepowersupplyandplugoneendofthepowerjacktoonthebackofthebase
andtheotherendintoaworkingpoweroutlet.ThePowerOnLEDwillbesolidwhite.
Charge the Headset
Tochargeyourheadset,placeitinthechargecradle.ThechargingLEDonthebase
willashgreenwhenchargingandturnsolidgreenwhentheheadsetisfullycharged.
Chargeforatleast20minutespriortotherstuse.Afullchargetakes3hours.
PLEASENOTE:This product has a replaceable battery. Please only use the battery
type supplied by Plantronics.
=20.
=20.

11
Connect and Congure Your Desk Phone
TherearethreesetupoptionstoconnectyourCS500SeriesWirelessHeadsetto
yourdeskphone.Selectoneofthefollowingandfollowtherelevantinstructions:
•Deskphone(standard)
•Deskphone+HL10lifter(soldseparately)
•Deskphone+EHScable(soldseparately)
PLEASENOTE: If you wish to use the desk phone with an EHS cable, refer to
Desk Phone plus EHS Cable (p.15) section in this guide. For further installation
information refer to the EHS Getting Started guide that came with your EHS cable or
at plantronics.com/accessories.
Desk Phone (standard)
1Connect one end of the telephone interface cable to the back of the base.
2 Disconnect the handset coil cord from the desk phone and re-connect it to the
telephone interface cable junction box.
3Connect the remaining end of the telephone interface cable in the open handset
port on the desk phone.
PLEASENOTE:While your desk phone handset is hooked up differently, it will
continue to work in the same way.
PLEASENOTE If your phone has a built-in headset port, you should only use the
headset port if you will not be using the HL10 lifter. In this conguration, you must
press both the headset button on your phone and the call control button on the
headset to answer or end calls.7KHKDQGVHWFXUO\FRUGUHPDLQVLQWKHSKRQH
USE

12
Checking Conguration and Making a Test Call
1If your desk phone has a volume control set it to mid-range.
2Look at the bottom panel of your base and make sure the default settings are
correct,asbelow:
listening volume dial ( ) = 3 and speaking volume dial ( ) = 3
 congurationswitch=A
desk phone volume = mid-range
3Remove the handset from the desk phone cradle.
4Press the call button on the headset whilst wearing the headset.
5 Ifyoudonothearadialtone,adjustthecongurationswitch(A-G)untilitcanbe
heard.
PLEASENOTE: In most cases, the above factory default settings will sound the best.
6Run a test call from the desk phone. If needed, adjust the volume with the
headset volume controls. You are also able to adjust the desk phone speaking
and listening volumes on the bottom of the base.

13
Desk Phone plus HL102 Lifter (sold separately to headset)
PLEASENOTE: Before progressing to the below instructions, rst follow the steps
above for Desk Phone (Standard).
1Firmly press the handset lifter power cord into the handset lifter jackRQWKHKHDGVHWEDVH
2Slide the handset lifter arm under the handset until the lifter base touches the side
of the phone.
3Slide the lifter up to the position where it is nearly touching the handset earpiece.
4Whilst wearing your headset, press the call control button on your headset to
activate the lifter.
5If you hear a dial tone the lifter is set correctly and needs no adjustment.
6 Continuecongurationbyremovingtheprotectivestripsfromthe3mounting
tapes on the underside of the lifter.
7 Gentlyplacethelifteronthedeskphoneinthepre-determinedposition.
8 Pressrmlytoadhere.
USE
USE
USE

14
If You Do Not Hear a Dial Tone
1If you do not hear a dial tone, raise the lifter height switch to the next highest
position.
2 Repeatsteps2through5inthesectionaboveuntilyouhearadialtone.
3When you hear a dial tone, secure the lifter as described in steps 6 through 8.
Additional Parts (if required)
Extender Arm
Use an extender arm when the handset lifter needs additional stability with the lift and
returnofthehandsettoitscradle:
1Slide the extender arm onto lifter.
2Stabilisers can be shifted both left and right. Position stabilisers on the outsides of
the handset to allow it to gently grip the phone.
Ringer Microphone
Only use a ringer microphone when the telephone speaker is not located directly
underthehandset:
1Remove the cover from ringer microphone jack on the back of the lifter.
2Connect the ringer microphone plug.
3Place the ringer microphone over the phone speaker. Remove adhesive tape and
press to attach.
1
22
1
2
3
1.
2.
3.
1
22
1
2
3
1.
2.
3.
1
22
1
2
3
1.
2.
3.

15
For Nortel Phones Only
Desk Phone and EHS Cable
1Connect the end of the EHS cable to the base and the other end to the desk
phoneasdescribedintheEHSAdapterGettingStartedguide.
PLEASENOTE: For further installation information refer to the EHS Getting Started
guide that came with your EHS cable.

16
Positioning Your Base
It is recommended that the minimum separation between your desk phone and the
base is 15 cm.
It is also recommended that the minimum separation between the base and your
computer is 30 cm. Incorrect positioning can cause noise and interference problems.

17
Your Headset
Nowthatyourheadsetanddeskphonearecorrectlycongured,usethissectionto
learn about the headset features, how to use the controls and more.
Headset Controls
Thistabledescribesvolumecontrolsifyourheadsetiswornontheright.Thevolume
controls are opposite if worn on the left.
6OLGH the volume button up.
6OLGH the volume button down.
Tomute/unmutetheheadset,pressthevolume/
mute button in.
Brieypressthecallbutton.
Flashes white when in use.
1.Volume/Mutebutton
Increase the Volume
Decrease the volume
Mute/unmuteacall
2.Callbutton
Place, answer, end a call
3. Headset LED
IMPORTANT: For your safety, do not use the headset at high volumes for extended
periods of time. Doing so can cause hearing loss. Always listen at moderate levels.
Talk Time
With a single full charge (approximately 3 hours), the CS540 will provide up to 6 hours
oftalktime.Talktimeisreducedwhenoperatinginwidebandmodeoriftheheadset
is consistently used some distance from the base.
321
321

18
Battery
Thisproducthasareplaceablebattery.Toensureoptimalperformanceandquality,
only use replacement batteries provided by Plantronics or their distributors.
Low Battery Warning
If you are on a call and the headset battery is critically low, you will hear a repeated
single low tone every 15 seconds. You should recharge the headset immediately.
If you are not on a call and the battery is critically low, you will hear three low tones if
you press the call button. You should recharge the headset immediately.
Battery Replacement
If after a long time you notice that a fully charged battery is no longer lasting as it
should be, you can replace it.
1Slide battery cover down and remove from headset.
2 Withyourthumbandindexnger,pullthebatteryoutfromtheattachmentclip.
3 Withyourthumbandindexnger,gripthebatteryconnectoranddisconnectfrom
headset.
4Install the new battery by reversing the steps above.
Muting Your Headset during a Call
Press the volume button in to mute/unmute a call.
When mute is activated, the call/mute LED on the base will be solid red and you will
hear three high tones (note that you will still be able to hear the caller).
Adjusting Your Headset Volume
Modifyyourheadsetvolumebypressingthevolume/mutebuttonup(increase)or
down (decrease) if your headset is worn on the right. If it is worn on the left, press
down to increase the volume and up to decrease the volume.
Makesetupvolumeadjustmentsforthedeskphonewiththebasevolumedials.

19
Out of Range Warning Tones
If you are on a call and move out of the operating range, you will hear three low tones.
You will hear a single mid tone when you are back in range.
Ifyoustayoutofrange,anactivecallwillbesuspended.Thecallwillbere-
established when you return within range. If you remain out of range for more than 5
minutes, the system will drop the call.
If you press the call button while you are not on a call and are out of operating range,
you will hear a single tone for the button press and three low tones for the failure to
make a link.

20
Your Base
Base Phone Button and Switches
1. Pairing Button
Theheadsetandbasethatcameintheboxarepaired(connected)toeachother.
However, if you wish to use a new headset or need to restore pairing to your current
headset, the units can be paired to each other by the following two methods.
Automatic Secure Pairing
With your system idle, docking a headset will automatically pair it to the base,
makingittheprimaryheadset.ThePowerOn/PairingLEDwillashwhiteduring
subscription process and become solid white when the new pairing is made.
ManualOver-the-AirPairing
1Ensure your system is idle and your headset is not docked. Press and hold the
subscriptionbuttononthebaseforthreeseconds.ThePoweron/pairinglight
willashwhite.
2Press and hold the volume up button on the headset for three seconds until the
headset LED turns solid white. When the Power on/pairing LED on the base
becomes solid white, the headset and base are paired to one another.
PLEASENOTE: If the pairing process expires after two minutes or if the pairing
process fails, the pairing LED on the base will go dark for three seconds and then
re-illuminate steadily to indicate power is applied to the base. If this occurs, try to
re-pair the headset again.
Ending Pairing
If the base is in pairing mode and you want to stop the base from searching for a
headset,pressthepairingbuttonagain.ThepairingLEDonthebasewillgodark
for three seconds and then re-illuminate steadily to indicate power is applied to the
base.
1 2 3
Power On/Pairing LED
Flashes white
Solid white
Flashes white
Flashes white
Base Status
Primary headset pairing
Primary headset paired to base
Conference call headset paired
Active conference call with guest headsets
Power On/Pairing LED