Plantronics Poly Voyager 4300 UC Series User manual

Voyager 4300 UC Series
Bluetooth headset and USB adapter
DRAFT User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Headset overview 3
Be safe 3
USB Bluetooth adapter 4
Charge stand (charge stand model only) 4
Connect and pair 5
Connect to PC 5
Configure USB adapter 5
Pair to mobile device 5
Pair USB adapter again 6
Pair mode 6
Fit and charge 7
Wear on the right or left 7
Charge 7
Check headset battery status 7
Load software 9
Update firmware 9
The basics 10
Power on/off 10
Adjust the volume 10
Make/Take/End Calls 10
Launch Microsoft Teams (Teams model only) 11
Play or pause audio 11
Voice assistant 11
More Features 12
Select language 12
DeepSleep Mode 12
Online indicator 12
Corded mode (audio over USB) 12
Support 13
2

Siri
Google Assistant
:02
1x
1x
2x 3x
LEDs/Online indicator
Volume up
/ Call button/Press to interact with Microsoft Teams (app required)
Siri®, Google
Assistant™
Smartphone feature: Default voice assistant
Play/pause**
Next track**
Previous track**
Volume down
Charge port
Power
Bluetooth®pairing
Mute/unmute
NOTE **Functionality varies by application. May not function with web-based apps.
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
Headset overview
Be safe
3

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your
computer to connect to computer audio.
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams desktop application
NOTE The charge stand plugs into a computer or wall charger's USB port.
USB Bluetooth adapter
Charge stand (charge
stand model only)
4

Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB
adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has
been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the
LED is solid.
3Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset
behavior through advanced settings and options.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to configure your Bluetooth USB adapter.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Poly BT700, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Poly BT700.
1To put your headset in pair mode, slide and hold the Power switch away from the off position
until you hear "pairing" and the headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth On > Scan for devices*
NOTE *Menus may vary by device.
3Select “Poly V43XX Series.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
Connect and pair
Connect to PC
Configure USB adapter
Pair to mobile device
5

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is
disconnected or bought separately, you will need to pair the adapter to your headset.
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your
computer to recognize it.
2Put your headset in pair mode.
3Put your Bluetooth USB adapter into pair mode by selecting "Pair" in Poly Lens App. Your adapter
flashes red and blue.
Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth
USB adapter LED is solid.
Slide and hold the headset Power switch away from the off position until the LEDs flash red and
blue.
Pair USB adapter again
Pair mode
6

• To position the microphone on the right or left side, rotate the microphone boom up and over.
Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
NOTE Your headset senses when you change the microphone boom from one side to the other and
syncs the audio specific to each side.
• Gently flex the headband wider if the fit is uncomfortable on your ears.
Charge your headset using the micro USB cable or the charge stand (sold separately). The headset
LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset. The
LEDs turn off once charging is complete.
NOTE The micro USB cable and charge stand (sold separately) plug into a computer or wall charger's
USB port.
R
Micro USB cable Charge stand (sold separately)
There are 3 ways to check the headset battery status. Choose:
• Plantronics Hub for iOS/Android: check the home screen
• Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or
menu bar to view battery status
• Slide and release the Power switch away from the off position. Listen to the voice alert or
observe the headset LEDs.
R
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
7

Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
8

Customize your device behavior through advanced settings and options with Poly Lens App.
Download: poly.com/lens.
Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer with Poly Lens App. Download at poly.com/lens.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
9

Siri
Google Assistant
:02
1x
1x
2x 3x
Slide the switch to power on or off.
Tap the Volume up (+) or down (–) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer or end a call
Tap the Call button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer new call.
Mute
While on an active call, tap the red Mute button.
Hold a call
Double-tap the Call button to put a call on hold. Tap the Call button again to answer an
incoming call.
NOTE Up to 2 calls can be put on hold.
Switch between calls (flash)
Double-tap the Call button to switch between calls.
NOTE Flash functionality works only between calls of the same type. Flash does not work between
mobile and softphone calls.
Call back last call (smartphone)
To dial your last number you dialed, double-tap the Call button.
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
The basics
Power on/off
Adjust the volume
Make/Take/End Calls
10

When on a call, you hear a ringtone notification of the incoming call from the second paired
device.
To answer a second call from the other device, first tap the Call button to end the current call
and tap the Call button again to answer the new call. If you choose to not answer the second call,
it will go to voicemail.
Tap your headset Teams button to quickly open and use the Microsoft Teams desktop app.
• When not on a call, tap your Teams button to view Microsoft Teams app on your computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view Teams
notifications.
NOTE Teams model and Teams desktop application required. Teams mobile application is not
supported.
Tap the Call button to pause or resume streaming audio.
NOTE Functionality varies by application. May not function with web-based apps.
Track selection
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the
previous track.
NOTE Functionality varies by application. May not function with web-based apps.
Fast forward/rewind
Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to
rewind.
NOTE Functionality varies by application. May not function with web-based apps.
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
Launch Microsoft Teams
(Teams model only)
Play or pause audio
Voice assistant
11

You can wirelessly change your headset language using Poly Lens App. Download: poly.com/lens.
If you leave your headphones powered on but out of range of your paired phone or USB adapter
for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.
Once back in range with your phone or USB adapter, press the Call control button to exit
DeepSleep mode.
Your headset LED illuminates red to inform others that you are on a call. Manage settings in Poly
Lens App.
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density
problems. Improve audio performance by using density-friendly corded mode.
1Disconnect your Bluetooth USB adapter from your computer
2Connect your headset directly to your computer with the provided 1.5 m USB cable
3Power off your headset to use density-friendly corded mode
NOTE Your headset battery charges while in corded mode.
More Features
Select language
DeepSleep Mode
Online indicator
Corded mode (audio over
USB)
12

Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any
use by Plantronics, Inc. is under license. All other trademarks are the property of their respective
owners.
Model ID: Headset: V4310/V4310-M/V4320/V4320-M, Adapter: BT700/BT700C, Charge Stand:
CB4300. System: Poly Voyager 4300 UC Series has a V4310/V4310-M/V4320/V4320-M headset,
a BT700/BT700C adapter and may include a CB4300 charge stand.
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