Plantronics Blackwire 3300 Series User manual

Blackwire 3300 Series
User Guide

Contents
Overview 3
Setup and software 4
Power and setup 4
Load software 4
Fit 4
Basics 6
Make/take/end calls 6
Volume 6
Mute 6
Troubleshooting 7
Headset 7
Support 8
2

Icons Inline control LEDs Function
Call button Flashes green Incoming call
Solid green On a call
Volume up button Increases the listening volume
Volume down button Decreases the listening volume
Mute button Solid red Headset is muted
Overview
3

Power on your headset by connecting to your computer or mobile device.
•Via USB-A/USB-C connector
NOTE Headset call control functionality may vary in mobile devices.
•Via 3.5 mm connector (Blackwire 3315/3325 only)
NOTE Headset call control functionality is not available.
Plantronics Hub for Windows/Mac is an invaluable headset tool.
1Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
2Using Plantronics Hub, manage your headset settings.
• Call control for softphones
• Change headset language
• Update firmware
• Turn features on/off
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over
the center of your ears.
Setup and software
Power and setup
Load software
Fit
4

Position the boom
This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.
CAUTION To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from the corner of your
mouth.
5

Answer or end a call
Tap the Call button or use your softphone.
Make a call
Dial using your softphone application.
Redial
If not on an active call, double key press the call button to redial the last call.
Hold
Press and hold the call button for 2 seconds to put a call on hold.
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
During a call, briefly press the mute button to mute the microphone on the inline controller. To
unmute press the button again.
Basics
Make/take/end calls
Volume
Mute
6

I hear a high-pitched noise when
wearing the headset. • Ensure that your 3.5 mm connector is fully connected to the
headset controller.
I cannot hear caller. • Listening volume is too low. Press the volume up button on the
headset. and/or ensure that the volume setting on your computer
is set accurately.
• Your headset is not set as the default audio device. Use the audio
settings in your sound control panel/preferences to select your
headset as the default audio device.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
Callers cannot hear me. • Headset is muted. Tap the mute button to unmute the
microphone.
• Headset microphone boom aligned incorrectly. Align the headset
boom with your mouth.
• Your headset is not set as the default Voice device. Use the audio
settings in your sound control panel/preferences to change the
input device.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
The sound in the headset is
distorted.
I can hear an echo in the headset.
• Lower the listen volume on your softphone until the distortion
disappears.
• Adjust volume on headset.
• Ensure that your 3.5 mm connector is fully connected to the
headset controller.
When I use my headset with a
softphone, the headset call control
and mute buttons don't work.
• Make sure the softphone you are using is supported by viewing
www.plantronics.com/softphonecompatibility.
• If required to enable headset control (answer/end and mute)
functionality, ensure you have Plantronics Hub for Windows/Mac
installed. See Load software.
• Your mobile device may not support call control functionality.
Check with device manufacturer.
The other headset I was using to
listen to music does not work any
more.
• Your headset will set itself as the default audio device in Windows.
Use the audio settings in your sound control panel/preferences to
change the audio device.
My phone is not finding my headset
during a call or while listening to
music.
• When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.
Troubleshooting
Headset
7

Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any
use by Plantronics, Inc. is under license. All other trademarks are the property of their respective
owners. Manufactured by Plantronics, Inc.
215239-06 01.20
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