Plantronics Poly Voyager 5200 Series User manual

Voyager 5200 Series
Wireless Headset System
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Headset Overview 3
Charge your headset 4
Check battery level 4
Low battery warnings 5
Use charge case 6
Fit 7
7
7
Pair your phone 8
Pair to mobile device 8
NFC pairing 8
Pair Another Phone 8
The Basics 9
Make/Take/End Calls 9
Adjust the volume 9
Mute 9
Voice assistant 10
Enable and use Amazon Alexa 10
Play or pause audio 10
Use sensors 10
Advanced features 13
Enable Tile 13
Voice alerts list 13
Adjust voice alert volume 13
Firmware Update 14
Headset recovery 14
Troubleshooting 15
What's in the box 16
Accessories 17
Support 18
2

Siri
Google Now
Alexa*
/
NFC
Charge port
/ Call button/Press to interact with Microsoft Teams (app required)
Bluetooth button (use when pairing a device)
Siri, Google Now Virtual Personal Assistant (VPA) button
Alexa* *Alexa requires Plantronics Hub app
Mute button
Volume buttons
Indicator light
Power button
Near Field Communication
Headset Overview
3

Your new headset has enough power to pair and make a few calls directly out of the box. It takes
approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is
complete.
A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not
included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.
NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C
(32°F) or above 40°C (104°F).
1Check your earbud battery level:
• Listen to the voice prompt when you remove your earbuds from case and put them on.
• View battery level in BackBeat app. Download at poly.com/software.
Voice prompt Listen time
"Battery high" 3 hours or more
"Battery medium" 1 to 3 hours
"Battery low" 10 minutes to 1 hour
"Battery critical" Less than 10 minutes
2Check the charge case battery level by pressing the charge case button and viewing the LED inside
the case.
Charge case LED Battery level
Battery high
Battery medium
Battery low
Battery critical
Charge your headset
Check battery level
4

Battery Level Voice Prompt
30 minutes of talk time remaining "Battery Low" repeats every 15 minutes
10 minutes of talk time remaining "Recharge Headset" every 5 minutes
Low battery warnings
5

A fully charged case can recharge your headset fully two times for an additional 14 hours of
headset talk time.
IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LED's flash when charging.
Check the charge case battery status by pressing the button on the side.
Battery status LEDs for charge case
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset
NOTE Charge case is sold separately. Visit poly.com/accessories for more information.
Use charge case
6

1Slide headset over and behind your ear, then press gently toward your ear.
NOTE Remove your eyeglasses before donning the headset for best fit.
2Rotate microphone boom until it is pointed toward your mouth.
3Mic boom moves up and down for a better fit.
2 3
1
Change the eartip for a better fit.
1Push in eartip and rotate to the left to unlock it.
1
2
2
2Align new eartip into slot; push, rotate to the right and lock into place.
To wear the headset on your other ear, rotate the boom upwards then twist it around so the eartip
is on the other side before lowering the mic boom.
3
2
1
Fit
7

1The first time you power on the headset it begins the pairing process. Put on your headset and you
will hear "pairing" and the headset LEDs flash red and blue.
2Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Bluetooth USB adapter.
NFC pairing is an option to pair your phone if there are one or less devices already connected. NFC
pairing will not work if there are two devices connected already.
1Ensure NFC is on and your phone’s display is unlocked. (Phones may vary.)
2With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as
shown until NFC pairing completes. If necessary, accept the connection.
After pairing your headset to your phone, you may want to pair another phone.
1Power on your headset.
2Choose:
• Press and hold the Call button until you hear "pairing"
3Activate Bluetooth on your phone and set it to search for new devices.
4Select “PLT V5200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset indicator lights stop
flashing.
Pair your phone
Pair to mobile device
NFC pairing
Pair Another Phone
8

Siri
Google Now
Alexa*
/
NFC
Answer a call
• Put the headset on to answer a call, or
• Say “answer” after call is announced, or
• Tap the Call button.
End a call
• Tap the Call button.
Reject incoming call
• Press the Call button for 2 seconds.
Redial last outgoing call
Double-tap the Call button.
Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is
preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.
Toggle the Volume button up (+) or down (–) during a call or while streaming audio.
While not on a call or streaming audio you can toggle the Volume button to adjust the volume
level for Caller Announce and other voice prompts.
Press the Mute button to mute or unmute your headset during an active call. Customize mute
settings in Plantronics Hub app.
Mute on reminder*
* Plantronics Hub for Mac/Win or Plantronics Hub for iOS/Android required to enable.(poly.com/
software)
The Basics
Make/Take/End Calls
Adjust the volume
Mute
9

You can add a mute alert notification by managing your mute feature with Plantronics Hub. If this
setting is enabled and you have muted an active call and you start to speak, an alert will remind
you that you are still on mute.
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and
more.
NOTE Amazon Alexa isn't available in all languages and countries.
1Enable Alexa
AConnect the headset to your mobile device
BUpdate your Plantronics Hub mobile app (software) if necessary
CLaunch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
DFrom Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
ELaunch the Amazon Alexa app and follow the instructions to set up your headset
2Use Alexa
ATo use Alexa, tap the Mute button and ask a question. You hear a tone when Alexa is
activated.
Choose:
• Click the right earbud to pause or resume streaming audio.
• With active sensors, remove one or both earbuds to pause streaming audio. Put on one or both
earbuds to resume audio.
NOTE Functionality varies by application.
Smart sensors respond when you put on or take off your earbuds. Customize in BackBeat app.
Below describes default settings.
Voice assistant
Enable and use Amazon
Alexa
Play or pause audio
Use sensors
10