Plantronics Savi W720A-M User manual

Savi®W710A-M/W720A-M
Multi Device Wireless Headset System
User guide
TM

Contents
Welcome 4
System requirements 4
What's in the box 5
Base and headset basics 6
Accessories 7
Customise your headset 8
Adjust the headband 8
Adjust the mouthpiece 8
Charge your headset 10
Desk Phone: Connect and Call 11
Choose desk phone setup 11
Make a desk phone call 12
Mobile: connect and call 13
Computer: connect and call 14
Connect your computer 14
Place a softphone call 14
Position your base 14
Headset features 15
Headset controls 15
Headset power 15
Headset battery level 16
Mute your headset during a call 16
Adjust your headset volume 16
Turn on/off headset LED 17
Out of range warning tones 17
Base features 18
Base buttons 18
Base subscription button 18
Set the range 19
Bluetooth pairing button 19
Daily use 21
Incoming calls 21
Outgoing calls 21
Multi-Phone Status 23
Mobile phone and headset audio 23
Combine audio from any two lines or channels 23
Conference up to three additional headsets 23
Advanced use 25
Install Plantronics software 25
Plantronics Control Panel 25
Devices tab 25
Device settings > Base tab 26
Device settings > Headset tab 28
Device settings > Security tab 29
Applications tab 29
Preferences 29
2

About tab 30
Plantronics Update Manager 30
Troubleshooting 32
Headset 32
Desk phone 33
Mobile 33
Softphone 33
3

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Savi W710-M/W720-M
Please refer to the safety instructions in the quick start guide for important product safety
information prior to installation or use of the product.
Computer
• Supported operating systems: Windows®7, Windows®8, Windows XP®, Windows Vista®
• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft Windows XP - Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista - Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer®V6 or better must be on the user’s system (Required)
Welcome
System requirements
4

WH300 headset (monaural) WH350 headset (binaural)
Base and charging cradle
USB cable Telephone interface cable Power supply
What's in the box
5

Base
1Power jack 8Computer button
2Handset lifter jack 9Mobile phone button
3Telephone interface cable jack 10 Desk phone button
4USB port 11 Bluetooth pairing button/LED
5Desk phone speaking volume 12 Subscription button/LED
6Desk phone configuration switch 13 Charging LED
7Desk phone listening volume
Headset
1Headset LED 4Mute button
2Volume up button 5Volume down button
3Call control button 6Microphone
Base and headset basics
6

1Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk
phone handset off the hook. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Accessories
7

Optimise the comfort and fit of your headset.
1To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
headset receivers so that the foam cushions sit comfortably over the centre of your ears.
2On the WH300, position the stabiliser T-bar above your ear.
3For a tighter fit, gently pull the opposite ends of the headset inward as shown.
1Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the
boom near the microphone or earpiece.
2Position the click-stop turret and boom so that the microphone is two finger widths from the
corner of your mouth.
Customise your headset
Adjust the headband
Adjust the mouthpiece
8

3Make sure the front of the microphone faces your mouth. If necessary, twist the microphone
slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the
microphone completely around.
9

1Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the
base.
2Plug one end of power supply into power jack on back of the base and other end into working
power outlet.
3Place the headset in the charging cradle. The charging LED will flash green when charging the
headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes
prior to the first use. A full charge takes 3 hours.
NOTE This product has a replaceable battery. Only use the battery type supplied by Plantronics.
Charge your headset
10

Choose a desk phone setup A, B or C and connect cables.
ADesk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
• Finally, connect the remaining end of the telephone interface cable into the open handset
port on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or end calls.
BDesk phone + HL10 lifter (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
CDesk phone + EHS cable (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
Desk Phone: Connect and Call
Choose desk phone setup
11

1While wearing headset, short press base desk phone button.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
2If you do not hear a dial tone, open the side panel and adjust the middle configuration switch A-
Guntil you do. Default setting Aworks for majority of desk phones.
3Dial test call from desk phone.
4End call by pressing headset call control button.
Make a desk phone call
12

Your mobile phone can be paired to multiple headsets and hands-free
devices, but it can only be connected to one device at a time. The following
are instructions for pairing your mobile phone to the base.
1Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED
flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will
need to press it again.
2Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3If prompted by mobile phone, type 0000 as passcode.
Bluetooth indicator LED on base will turn solid blue when base has an active connection with
mobile phone.
4While wearing headset, short press base mobile button.
5Dial test call from mobile phone.
6End call by pressing headset call control button.
Mobile: connect and call
13

Connect the USB cable.
1While wearing your headset, short press the base computer button.
2Dial a call from your computer softphone.
3End the call by pressing the headset call control button.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
Computer: connect and call
Connect your computer
Place a softphone call
Position your base
14

Now that you’ve assembled your headset, installed the software and
connected your phones, read this section to learn about the headset
features, how to use the controls and more.
1Headset LED Flashes white when in use
2Volume up button Press to increase volume
3Call control button Press to place, answer, end a call
4Mute button During a call, press to mute
5Volume down button Press to decrease volume
6Flash During a call, long press the volume button up or down for 1.5 seconds; this will put the
call on hold and answer a second incoming call
For your safety, do not use headset at high volumes for extended periods of time. Doing so can
cause hearing loss. Always listen at moderate levels. For more information on headsets and
hearing visit www.plantronics.com/healthandsafety .
If the headset battery is installed and charged, the headset is automatically on. The headset
does not have an on/off button. If you won’t be using the headset for a long period of time and
the headset will not be in the charging cradle, place the headset in sleep mode.
Place the headset in sleep mode
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of
standby time.
1While the headset is idle, press the call button for three seconds until you see the headset flash
white twice.
2To wake the headset, press the call button again until you see two white flashes or hear three
high tones.
Battery storage time
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery
storage time, stored under normal conditions.
Headset features
Headset controls
Headset power
15

Talk time
With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time
will be reduced when operating in wideband mode and/or if the headset is used consistently at
a long distance from the base.
Low battery warning
If you are on a call and the headset battery is critically low, you will hear a repeated single low
tone every 15 seconds indicating that the battery is low. You should recharge the headset
immediately or swap the low battery for a fully-charged battery.
If you are not on a call and press the call button, you will hear three low tones if the battery is
critically low. You should recharge the headset immediately or swap the low battery for a fully-
charged battery.
Headset battery status
There are two ways to determine your headset battery status.
View system tray icon
With Plantronics software installed, a headset icon will appear in your system tray, displaying
battery status. A warning will be issued if your headset’s battery is critically low.
Use the base
When the system is idle, short press the base subscription button once to get feedback on the
headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating
your headset battery level.
Headset battery level Computer button
LED on base
Mobile button LED on
base
Desk phone button
LED on base
75–100%
50–75%
25–50%
0–25%
To mute/unmute a call, press the mute button.
When mute is activated, the base button will be solid red and you will hear three high tones
(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is
active. When unmuted, you will hear three low tones.
Fine-tune your headset volume by pressing the volume up (increase) or down (decrease)
button.
Headset battery level
Mute your headset during
a call
Adjust your headset
volume
16

Make general volume adjustments for the desk phone with the base volume dials.
For computer volume adjustments, use your softphone application controls or your computer’s
audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control
Panel on the Preferences Tab.
For Windows Vista and Windows 7 systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound >
Playback. Click “OK” to confirm your change.
For Windows XP systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and
Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.
The headset LED will flash when you are on a call or the headset is in use. The LED can be
turned off.
When you are not on a call, press the headset volume down button for three seconds until the
headset flashes white twice to toggle the LED on or off.
If you are on a call and go out of the operating range, you will hear three low tones. You will
hear a single mid tone when you are back in range.
If you stay out of range, active calls will be suspended. Calls will be re-established when you
walk back into range. If you remain out of range for more than 5 minutes, the system will drop
the call.
If you are not on a call and go out of the operating range and press the call button, you will
hear a single tone for the button press and three low tones for the failure to make a link.
Turn on/off headset LED
Out of range warning
tones
17

This section describes the base, its buttons and their functions.
Basics
When you press on a base button, you are opening a phone line/audio channel. Depending on
the circumstances, you won’t necessarily hear a dial tone until you’ve dialled from your phone.
The base buttons allow you to switch to a different phone line/audio channel.
Change your default outbound line
This feature sets the preferred outbound line when the headset call control button is pushed
while all lines are idle.
With the system idle, you can change your default outbound line by pressing the desired
outbound base button until it flashes green four times.
You can also change the default outbound line using the Plantronics Control Panel by going to
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.
The headset and base that came in the box are subscribed (connected) to each other. However,
if you wish to use a new headset or need to restore subscription to your current headset (base
subscription button is red), the units can be subscribed to each other by the following
methods.
The subscription button is the silver trim with four dots on the front of the base.
Automatic secure subscription
With your system idle, docking a new headset will automatically subscribe it to the base,
making it the primary headset. The base subscription LED will blink green/red during
subscription mode and remain green when the new subscription is established.
Manual secure subscription
With your system idle and your headset docked, double press the subscription button on the
base. The subscription light will flash red and green. When the subscription light on the base
becomes solid green, the headset and base are subscribed to one another.
Manual over-the-air subscription
1With your system idle and your headset undocked, double press the subscription button on the
base. The subscription light will flash green and red.
2Press the volume up button on the headset for three seconds until the headset LED turns solid
white. When the subscription light on the base remains solid green, the headset and base are
subscribed to one another.
NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt
has failed and should be repeated.
Base features
Base buttons
Base subscription button
18

End subscription
If the base is in subscription mode and you want to stop the base from searching for a headset,
press the subscription button again. The subscription light will be solid red for four seconds and
then go to its previous state.
Disabling over-the-air subscription
The Savi system is supplied with the over-the-air subscription enabled. In a multi-shift
environment, you may want to disable this mode of subscription. You can enable/disable over-
the-air subscription with the base subscription button or with the Plantronics Control Panel.
While your system is idle, hold the subscription button and the PC phone button down
simultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when over-
the-air subscription has been disabled or green for 4 seconds when enabled.
You can also enable/disable over-the-air subscription with the Plantronics Control Panel. Go to
Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Over-the-
Air-Subscription.
Base subscription button LED
Base subscription LED Base status
Flashes green and red Primary headset subscription mode
Solid green Primary headset subscribed to base
Solid yellow Active conference call with guest headsets
Solid red No headset subscribed
Changing the range can help with desk phone/PC audio quality, improve user density or
restrict the range of users.
You can change the range using the subscription button on the base. With the system idle,
press the subscription and desk phone buttons for three seconds. The desk phone button will
flash green for high range. If you press the subscription button again for three seconds, the
desk phone button will flash yellow for medium range. If you press the subscription button
again for three seconds, the desk phone button will flash red for low range.
Setting Range
High up to 350 ft.
Medium up to 150 ft.
Low up to 50 ft.
You can also set the range using the Plantronics Control Panel. Go to Start > Programs >
Plantronics > Plantronics Control Panel > Device Settings > Base > Range.
Auto connect feature
Once you have paired and connected your mobile phone to the base, the base will automatically
connect to it when you are in range of your base.
You can manually disconnect your mobile phone from the base by short pressing the base
Bluetooth pairing button when it is solid blue. However if you do this, you must manually re-
Set the range
Bluetooth pairing button
19

establish a connection with your mobile phone by pressing the base Bluetooth button again,
before the auto connection feature will resume.
You may customise this feature using the Plantronics Control Panel by going to Start >
Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto
Connect to Mobile Phone.
20