Plantronics POLYCOM Voyager Focus 2 Office User manual

Voyager Focus 2 Office
Bluetooth headset system for computer
and desk phone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Overview 3
Headset 3
Base overview 4
Accessories 4
Hook up system 5
Desk phone setup details 5
Position Your Base 7
Pair 8
Pair again to base 8
Pair to mobile device 8
Pair mode 8
Fit and charge 9
Wear on the right or left 9
Charge 9
Check headset battery status 9
Load software 10
Update firmware 10
The Basics 11
Power on/off 11
Adjust volume 11
Make, answer, end calls 11
Launch Microsoft Teams (Teams model only) 12
Use sensors 12
More Features 14
Play or pause audio 14
Voice assistant (smartphone feature) 14
ANC 14
Change your default line 14
Online indicator 14
Corded mode (audio over USB) 14
Troubleshooting 15
Headset 15
Desk phone 16
Softphone 16
What's in the box 18
Support 19
2

Siri
Google Assistant
:02
1x
1x
2x 3x
/
Support Timer
Custom Button
olume
Play / Pause
Power
Device Controls
Headphones
Headset
Support Timer
Custom Button
Volume
Play / Pause
Power
Device Controls
Support T
Custom Button
Volume
Play / Pause
Power
Device Controls
Lock
Indicator Light
Music
ANC
Devices
Phone
Mobile
Computer
Camera
Charging/Battery
Scaled to 45% of full size
Devices
Charging/Battery
Blutooth
Device Status
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
Power
Device Controls
Headphones
Mobile
Computer
Camera
Headset
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
Power
Device Controls
Custom Button
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls Headset
olume
Mic / Mic Mute
Play / Pause
Power
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls
ANC:
Low/High
ANC Active Noise Cancelling (off/low/high)
Volume up
Call button/Press to interact with Microsoft Teams (Teams model only, requires
Teams app)
Siri/Google Assistant Default voice assistant
Play/pause**
Next track**
Previous track**
Volume down
Mute/unmute
Power on/off
Bluetooth pairing
NOTE **Functionality varies by application. May not function with web-based apps.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
Overview
Headset
3

1 2 3 4 5 6 7 8 9
13
11
10
12
1Computer button 8Handset lifter jack
2Microsoft Teams button (Teams model
only)
9Telephone interface cable jack
3Bluetooth LED 10 Bluetooth pairing button
4Desk phone button 11 Desk phone listening volume
5Charging LED 12 Desk phone speaking volume
6USB port 13 Desk phone configuration switch
7Power jack
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk
phone call. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control
with your headset.
Base overview
Accessories
4

Using the diagram, connect your headset system.
OR
NO HEADSET PORT
HEADSET PORT
NOTE Base configuration settings
Desk phone Setting (on bottom of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Choose a desk phone setup A, B, C or D and connect cables.
ADesk phone with dedicated headset port
USE
• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset port on
the desk phone
IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use
default configuration A.
Hook up system
Desk phone setup details
5

NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration, press
both the headset button on your desk phone and the call control button on the headset to
answer or end calls.
BDesk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone
IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use
default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone does
not have a dedicated headset port. In this configuration, manually remove the handset on your
desk phone and press the call control button on the headset to answer or end calls.
CDesk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration Aon the bottom of the base, which works for most phones
including Cisco phones.
DDesk phone + HL10 lifter (sold separately)
6

USE
IMPORTANT Cisco phones use configuration Don the bottom of the base. Most other phones use
default configuration A.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
7

Your headset comes pre-paired to the base. To pair again:
Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back
of your base for 2 seconds until the display panel's Bluetooth icon flashes blue and red.
Pairing is successful when you hear "pairing successful" and "base connected" and the display
panel's Bluetooth icon turns solid blue.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
1To put your headset in pair mode, slide and hold the Power switch away from the off position
until you hear "pairing" and the headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
3Select “ Poly VFOCUS2 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the base.
Slide and hold the headset Power switch away from the off position until the LEDs flash red and
blue.
Pair
Pair again to base
Pair to mobile device
Pair mode
8

• To position the microphone on the right or left side, rotate the microphone boom up and over.
Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
NOTE Your headset senses when you change the microphone boom from one side to the other and
syncs the audio specific to each side.
• Gently flex the headband wider if the fit is uncomfortable on your ears.
Charge your headset by placing it in the base's cradle or by using a micro USB cable. The headset
LEDs flash when charging. It takes approximately 2 hours to fully charge your headset. The LEDs
turn off once charging is complete.
NOTE The micro USB cable plugs into a computer or wall charger's USB port.
Headset LEDs What they mean
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
Check your headset battery status:
• With headset inactive, slide and release the Power switch away from the off position. Listen to
the voice alert or observe the headset LEDs.
Fit and charge
Wear on the right or left
Charge
Check headset battery
status
9

Customize your device behavior through advanced settings and options with Poly Lens App. Some
softphones require the installation of Poly software to enable device call control (answer/end and
mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub App.
Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer with Poly Lens App. Download at poly.com/lens.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
10