Plantronics Voyager 5200 UC User manual

Voyager 5200 UC
Wireless headset system
User guide

Contents
What's in the box 3
Accessories 4
Headset Overview 5
Charge case overview 6
Charging case to PC or USB wall charger 6
Charge your headset 7
Check Battery Level 8
Low battery warnings 8
Use charge case 9
Fit 10
Connect and pair 11
Connect to PC 11
Configure for media 11
Pair to mobile device 11
NFC pairing 12
Re-pair the USB adapter 12
The Basics 13
Make/Take/End Calls 13
Use VPA (Virtual Personal Assistant) 14
Mute 14
Adjust the volume 14
Use sensors 14
Pause or restart streaming audio 15
Advanced features 16
Voice alerts list 16
Adjust voice alert volume 16
Specifications 17
Load software 18
Firmware Update 19
Headset recovery 19
Troubleshooting 20
2

Headset Charge case
USB Bluetooth adapter
Micro USB cable
Ear tips (S, M, L)
What's in the box
3

Sold separately at plantronics.com/accessories.
Vehicle power
charger Eartips with foam covers
Wall charger
Accessories
4

NFC
Charge port
Call button
Bluetooth button (use when pairing a device)
Virtual Personal Assistant (VPA) button
Mute button
Volume buttons
Indicator light
Power button
NFC
Near Field Communication
Headset Overview
5

The USB Bluetooth adapter is stored inside the charge case.
IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LEDs flash when charging.
Charge the case for 90 minutes before docking your headset. Once the case is fully charged, it
can recharge your headset twice while on the go before needing connection to a charge cable,
providing up to 14 hours of talk time.
Charge case overview
Charging case to PC or
USB wall charger
6

Your new headset has enough power to pair and make a few calls directly out of the box. It takes
approximately 90 minutes to fully charge the headset; the indicator light turns off once charging is
complete.
A micro USB cable is supplied to allow you to charge the headset with an AC wall charger (not
included) or through a PC's USB port. The PC must be powered on to charge via USB 2.0 or higher.
Or you can use the charge case.
NOTE Always charge at near room temperatures; never charge battery at temperatures below 0°C
(32°F) or above 40°C (104°F).
Charge your headset
7

There are multiple ways to check the battery level of the headset:
• Listen to voice prompts on the headset by pressing the Call button.
• Check the LED indicators on the headset or charging case.
• Use the Plantronics Hub application for desktop or mobile. You can download the software by
visiting plantronics.com/software.
Headset LED behaviour
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
Battery level Voice prompt
30 minutes of talk time remaining "Battery Low" repeats every 15 minutes
10 minutes of talk time remaining "Recharge Headset" every 5 minutes
Check Battery Level
Low battery warnings
8

A fully charged case can recharge your headset fully twice for an additional 14 hours of headset
talk time.
IMPORTANT The charge case is placed in deep sleep mode after manufacturing to save power and
protect the battery. To wake-up the charge case, plug it into a power source for a minimum of 1
minute. The LEDs flash when charging.
Check the charge case battery status by pressing the button on the side.
Battery status LEDs for charge case
Battery high
Battery medium
Battery low
Battery critical; Recharge case/headset
Use charge case
9

1Slide headset over and behind your ear, then press gently towards your ear.
NOTE Remove your eyeglasses before donning the headset for best fit.
2Rotate microphone boom until it is pointed towards your mouth.
3Mic boom moves up and down for a better fit.
2 3
1
Replace the ear tip for a better fit.
1Push in ear tip and rotate to the left to unlock it.
1
2
2
2Align new eartip into slot; push, rotate to the right and lock into place.
To wear the headset on your other ear, rotate the boom upwards then twist it around so the eartip
is on the other side before lowering the mic boom.
3
2
1
Fit
10

Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes blue and then turns solid blue to indicate the headset is connected to
the USB adapter. If you are wearing your headset you will hear "PC connected" to indicate the
connection has been established. When on a call, the LED on the USB adapter will flash blue.
When not on a call the LED will be solid blue.
3OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This
will allow you to customise your headset behaviour through advanced settings and options.
Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some
additional configuration.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
1To put your headset in pair mode, press and hold the Call button until you hear "pairing" and the
headset LEDs flash red and blue.
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhoneSettings > Bluetooth > On*
•AndroidSettings > Bluetooth:On > Scan for devices*
NOTE *Menus may vary by device.
3Select "PLT V5200 Series".
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you will hear "pairing successful" and the headset LEDs will stop flashing.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Plantronics Bluetooth USB adapter as one of the 2 simultaneously connected devices.
Connect and pair
Connect to PC
Configure for media
Pair to mobile device
11

NFC pairing is an option if you have no more than one other device already connected. NFC pairing
will not work if there are two devices connected already.
1On your mobile phone ensure NFC is enabled and your phone's display is unlocked. (Phones may
vary and some phones may not have NFC support.)
2With the headset powered on, lay the headset on the back of the phone near the NFC tag on the
phone as shown until NFC pairing is completed. If necessary, accept the connection.
1Insert the USB Bluetooth adapter into your laptop or computer and wait for your computer to
recognise it.
2Put your USB Bluetooth adapter into pair mode by gently pressing and holding the pair button
with a pen or paperclip until the USB Bluetooth adapter flashes red and blue. Put your headset in
pair mode.
3Put your headset in pair mode.
Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is
solid blue.
NFC pairing
Re-pair the USB adapter
12

NFC
Answer a call
• Put the headset on to answer a call, or
• Say "answer" after call is announced, or
• Tap the Call button.
Answer a second call on VOIP
• First, double key press the Call button to put the first call on hold and answer the second call. To
switch between calls, double press key the Call button. To end the second call and retrieve the
first call, tap the Call button.
End a call
• Tap the Call button.
Reject incoming call
• Press the Call button for 2 seconds.
Redial last outgoing call
• Double-tap the Call button.
The Basics
Make/Take/End Calls
13

Caller Announcement (mobile phone only)
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is pre-
set out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.
Voice control (Siri, Google Now, Cortana)
• Press and hold the red button for voice control. You will hear your smartphone virtual personal
assistant when it is ready.
Android mobile devices may require additional configuration for virtual personal assistant
features. Please reference your carrier and device manufacturer's instructions to successfully
utilise voice.
During a conversation press the Mute button. This alert can be customised by the user in one-
minute intervals. You can also configure the alert so you hear "Mute on" or "Mute off" or different
tones to indicate mute status.
Press the Volume buttons up (+) or down (–) during a call or while streaming audio.
While not on a call or streaming audio you can press the Volume buttons to adjust the volume
level for Caller Announce and other voice prompts.
Smart sensors in this headset recognise if the headset is being worn and can automatically
perform time-saving functions.
Putting on your headset will:
• Answer an incoming call
• Transfer an active call from your phone
• Resume streaming audio
Taking off your headset will:
• Transfer an active call to your phone
• Pause streaming audio
Use VPA (Virtual Personal
Assistant)
Mute
Adjust the volume
Use sensors
14

Reset sensors
You may need to reset the sensors if they are not working as expected.
• Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors
are working. A tone or lack of voice prompts means sensors need to be reset.
• To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable
into your computer's USB port or an AC wall adapter (not included). Then place the headset on a
flat, non-metallic surface for more than 10 seconds.
• If you don't have your charging cable available you can also reset your sensors by first turning off
the headset, then pressing and holding the Call and Mute buttons simultaneously until the
LED turns off. Then put on your headset and turn it on.
Disable sensors
• You can disable your headset smart sensors through Plantronics Hub software under the Settings
menu or in an idle state (not on a call or streaming music). Simultaneously press and hold the Call
and Mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status.
• Press and hold the Call button for 2 seconds to either pause or restart playback.
Pause or restart
streaming audio
15

Following is a list of common voice alerts; you can use Plantronics Hub to customise some of these
alerts. Download Plantronics Hub at plantronics.com/software
• "Answering call"
• "Battery low"
• "Redialling last outgoing call"
• "Incoming call"
• "Mute on/off/muted"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete, restart headset"
• "Pairing successful"
• "Power on/off"
• "Phone X connected/disconnected"
• "Recharge headset"
• "Smart sensors on/off"
• "Talk time X hours"
• "Volume maximum/minimum"
Toggle the volume button when the headset is powered on and idle (not on a call or streaming
music) to adjust the volume of the headset's voice alerts.
Advanced features
Voice alerts list
Adjust voice alert volume
16

Talk time Up to 7 hours talk time without using case; Up to 14
hours additional talk time using fully-charged case.
Bluetooth Version 4.1
Standby time 9 days if connected to a mobile device, 7 days if
connected to the Plantronics USB Bluetooth adapter.
Weight 20 grams
Smart sensor technology Dual capacitive sensors wearing status for improved
reliability.
Noise cancelling • Four-mic active Digital Signal Processing (DSP)
• Acoustic echo cancellation
• Sidetone detection
Water resistance P2i nano-coating on headset to repel moisture
NFC pairing Touch headset to NFC-enabled phones to complete
pairing process
Operating distance (range) 30 metres, 98 feet
Bluetooth profiles Advanced Audio Distribution Profile (A2DP), Phone Book
Access Profile (PBAP), Audio/Video Remote Control
Profile (AVRCP), Wideband Hands-free (HFP) Profile 1.6
and Headset (HSP) Profile 1.2
Multipoint technology Connect two Bluetooth devices and answer calls or
stream media from either device
Battery type Rechargeable, non-replaceable lithium-ion polymer
Charge connector Micro USB charging on headset
Headset battery meter Automatically shows on-screen for iPhone and iPad. With
Plantronics Hub for iOS/Android this shows on your
smartphone screen
Charge time (maximum) 90 minutes for full charge
Operating and storage temperature 0–40°C (32°F–104°F)
NOTE * Performance is dependent upon battery and may vary by device.
Specifications
17

Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
Install Plantronics Hub for Windows and Mac onto your computer by visiting plantronics.com/
software
Manage your headset settings with your computer or mobile device with Plantronics Hub for
Windows and Mac or Plantronics Hub for iOS and Android, respectively (plantronics.com/
software).
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones X
Change headset language X X
Update firmware X X
Turn features on/off X X
View user guide X X
Battery meter X X
Load software
18

Firmware updates are designed to keep your headset up to date with the latest technology.
Update your firmware to:
• Change voice alert/command languages
• Improve performance
• Add new features to your device
You can update your headset wirelessly using either your smartphone or your desktop PC with
Plantronics Hub. Download at plantronics.com/software
With Plantronics Hub for Android/iOS installed on your smartphone, check Settings to see if an
update is available.
With Plantronics Hub for Windows/Mac installed on your computer, check Updates to see if a
new version of firmware is available for your device.
Tips
If you are performing an update using Plantronics Hub from your phone:
• Remove your headset from your ear. Do not use your headset or smartphone until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from a second phone.
• Do not play music on your phone during the update.
• Do not answer or place a call during the update.
NOTE If you receive a lot of calls, emails or texts that interrupt your update, try turning on the Do
Not Disturb feature in your phone's settings while you update.
If you are performing an update using Plantronics Hub for Windows from your computer using
your wireless USB Bluetooth adapter:
• Remove your headset from your ear. Do not use your headset or computer until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers.
• Do not start a second update from another device such as a phone or another computer.
• Disconnect other Bluetooth headsets from your computer.
• Do not answer or place a call during the update.
If you receive an over-the-air update failure message, or experience an update failure, take the
following steps:
• Download and install Plantronics Hub for Windows/Mac from https://www.plantronics.com/
product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery.
Firmware Update
Headset recovery
19

Callers can't hear me. • Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to make sure
that the audio is directed to the headset and not another audio
output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application
as this setting may be incompatible with your phone.
I can't hear callers or music. • Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to make sure
that the audio is directed to the headset and not another audio
output.
• Reposition headset on your ear as the sensors may not be
detecting it is on.
• Reset your sensors (following above instructions) as they may need
recalibrating.
• Disable your sensors as they may be incompatible with your
specific ear shape.
My headset will not report 7 hours
of talk time after it is fully charged. • Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full
charge.
• Some phones have less efficient Bluetooth connections and thus
will not allow for an optimal talk time of 7 hours. The talk time
remaining estimate is partly calculated by your historical use so
inconstancies in an estimate may occur based on your particular
use patterns.
Troubleshooting
20