Plantronics Voyager 6200 UC User manual

Voyager 6200 UC
User Guide

Contents
Headset overview 3
Be safe 3
Connect and pair 4
Connect to PC 4
Configure for media 4
Pair to mobile device 4
USB Bluetooth adapter 5
Pair USB adapter again 5
Load software 6
Charge 7
Check headset battery status 7
Fit 8
Replace eartips 8
The Basics 9
Power on/off 9
Adjust the volume 9
Play or pause audio 9
Track selection 9
Fast forward/rewind 9
Voice control 9
Make/Take/End Calls 9
More Features 11
Select language 11
Noise canceling 11
Online indicator 11
Change headset settings 12
DeepSleep mode 12
Caller Announcement (mobile phone only) 12
Update firmware 13
Headset recovery 13
Troubleshooting 14
Support 15
2

RL
ANC
voice
00:02
2x1x 3x
LEDs
Mute
ANC Active Noise Canceling
Power
Play/pause*
Next track*
Previous track*
Bluetooth®pairing
Volume
Call
Voice control: Siri, Google Now™, Cortana
NOTE *Functionality varies by application. May not function with web-based apps.
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
Headset overview
Be safe
3

Your Bluetooth USB adapter comes pre-paired to your headset.
1Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2The USB adapter LED flashes blue and then turns solid blue to indicate the headset is connected to
the USB adapter. If you are wearing your headset you will hear “PC connected” to indicate the
connection has been established. When on a call, the LED on the USB adapter will flash blue.
When not on a call the LED will be solid blue.
3OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This
will allow you to customize your headset behavior through advanced settings and options.
Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some
additional configuration.
Windows
1To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
Mac
1To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
1To put your headset in pair mode, slide and hold the Power switch away from the off position
until you hear "pairing" and the headset LEDs flash red and blue.
00:02
2Activate Bluetooth on your phone and set it to search for new devices.
•iPhone Settings > Bluetooth > On*
•Android Settings > Bluetooth: On > Scan for devices*
NOTE *Menus may vary by device.
3Select “PLT V6200 Series.”
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE To enable caller name announcement, allow access to your contacts if your phone prompts
you.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously;
this includes the Bluetooth USB adapter.
Connect and pair
Connect to PC
Configure for media
Pair to mobile device
4

USB LEDs What they mean
Red and blue flashes Pairing
Solid Blue Pairing successful; Connected
Blue flashes On a call
Solid red Mute active
Purple flashes Streaming music/media from computer
1Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your
computer to recognize it.
2Put your headphones in pair mode.
3Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button
with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.
Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is
solid blue.
USB Bluetooth adapter
Pair USB adapter again
5

NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable
headset control (answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
• Download Plantronics Hub for iOS/Android by visiting plantronics.com/software, the App Store
or Google Play.
Manage your headset settings with your computer or mobile device with Plantronics Hub for
Windows and Mac or Plantronics Hub for iOS and Android, respectively.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
X
Change headset language X X
Update firmware X X
Turn features on/off X X
View user guide X X
Battery meter X X
Find MyHeadset X
Load software
6

It takes 90 minutes to fully charge your headset with the desk charger or micro USB cable. The
LEDs turn off once charging is complete. Your headset has up to 10 hours of talk time.
NOTE Your headset will vibrate once to confirm that charging is in progress.
There are 3 ways to check the headset battery status. Choose:
• Plantronics Hub for iOS/Android: check the home screen
• Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or
menu bar to view battery status
• Slide and release the Power switch away from the off position. Listen to the voice alert or
observe the headset LEDs.
Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
TIP To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
Charge
Check headset battery
status
7

Out of the box, the medium eartips are installed on the earbuds. Try each eartip (small, medium
and large) and choose the eartip with the best fit for each ear.
RL
Changing the eartips and locking them in place is easy. Left and right are indicated on the earbud
and on the eartip.
1To put the eartip on the earbud, hold the eartip loop, place it over the earbud and pull the eartip up
and over the small tab on back of earbud to click it in place.
2Ensure that you can't see the tab and the eartip is locked in place.
Fit
Replace eartips
8

RL
ANC
voice
00:02
2x1x 3x
Slide the switch to power on or off.
Tap the Volume up or Volume down button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Tap the Call button.
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the
previous track.
NOTE Functionality varies by application. May not function with web-based apps.
Tap then press and hold the Call button to fast-forward. Double-tap then press and hold the Call
button to rewind.
NOTE Functionality varies by application. May not function with web-based apps.
Siri, Google Now™, Cortana Press and hold the Call button for 2 seconds until you hear the tone.
Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
Answer or end a call
Tap the Call button.
Answer a second call
First, tap the Call button to end current call, then tap the Call button again to answer new call.
Mute
While on an active call, tap the red Mute button.
Hold a call
Double-tap the Call button to put a call on hold. Tap the Call button again to answer an
incoming call.
NOTE Up to 2 calls can be put on hold.
Switch between calls (flash)
Double-tap the Call button to switch between calls.
NOTE Flash functionality works only between calls of the same type. Flash does not work between
mobile and softphone calls.
The Basics
Power on/off
Adjust the volume
Play or pause audio
Track selection
Fast forward/rewind
Voice control
Make/Take/End Calls
9

Call back last call
Double-tap the Call button .
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired
device.
To answer a second call from the other device, first tap the Call button to end the current call
and tap the Call button again to answer the new call. If you choose to not answer the second call,
it will go to voicemail.
10

You can wirelessly change your headset language using Plantronics Hub software. Download:
plantronics.com/software. Choose:
• With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/
Android
• With your headset connected to your computer via USB adapter or cable, select headset language
in Plantronics Hub for Windows/Mac*
*USB adapter not included in all models.
Voice alerts list
Following is a list of common voice alerts. You can use Plantronics Hub to customize some of
these alerts. Download Plantronics Hub at plantronics.com/software
• "Answering call"
• "Battery low"
• "Battery high"
• "Redialing last outgoing call"
• "Incoming call"
• "Mute on"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete"
• "Pairing successful"
• "Power on"
• "Phone 1 connected"
• "Recharge headset"
• "Volume minimum"
Active Noise Canceling (ANC) reduces unwanted noise.
Slide the switch to activate.
NOTE
You can select the amount of time that ANC stays on while your headset is idle. Manage settings in
Plantronics Hub.
Your headset LEDs flash red to inform others that you are on a call. Manage settings in Plantronics
Hub.
More Features
Select language
Noise canceling
Online indicator
11

You can manage your headset settings by using Plantronics Hub for Windows/Mac on your
computer or Plantronics Hub for iOS/Android on your mobile device. Visit plantronics.com/
software.
Settings that can be changed include:
• Headset language
• Answering call alert
• Mute
• Mute reminder
• Firmware update
• Streaming audio (A2DP)
• HD Voice (wideband audio)
• Caller ID on/off
• Audio channel tone
• Restore default settings
• Find MyHeadset: clear event history
If you leave your headset powered on but out of range of your paired device, it will conserve power
by entering DeepSleep mode after 90 minutes and power off mode after 7 days.
To exit DeepSleep mode, choose:
•After 90 minutes, press the Call button. If you are receiving a call, tap the Call button again to
answer your call.
•After 7 days, reset by powering off and on.
When wearing your headset, you will hear the name of a contact calling so you can decide whether
to answer or ignore the call without having to check the phone screen.
An incoming caller name is announced:
• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is
preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list
An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the
language is not supported.
Change headset settings
DeepSleep mode
Caller Announcement
(mobile phone only)
12

Keep your firmware up-to-date to improve performance and add new features to your headset.
Update your firmware using your computer or mobile device with Plantronics Hub for
Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at
plantronics.com/software. Choose:
• Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates
for available firmware update
• Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings
for available firmware update
While updating firmware:
• Remove your headset from your ear. Do not use your headset or device until the update is
complete.
• Disconnect your headset from other devices such as phones, tablets and computers
• Do not start a second update from a second device
• Do not stream media on your smartphone
• Do not answer or place a call
NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb
feature in your smartphone's settings while you update.
If you have several failed attempts at an over-the-air firmware update, or if your headset becomes
unresponsive, take the following steps:
1Download and install Plantronics Hub for Windows/Mac at plantronics.com/software
2Connect your headset to your computer using a USB cable
3Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
• Plantronics Hub app's headset recovery instructions
• Plantronics Hub app's home screen
Update firmware
Headset recovery
13

My eartips are not staying on the earbuds. Ensure that your eartips are securely attached to the
earbuds. See Replace eartips.
When I use my headset with a softphone, the
headset call control and mute buttons don't
work.
Check the following:
• Make sure the softphone you are using is supported by
viewing www.plantronics.com/softphonecompatibility.
• If required to enable headset control (answer/end and
mute) functionality, ensure you have Plantronics Hub for
Windows/Mac installed. See Load software.
The headset sound is not working as
expected when connected to your computer.
• During a call, nobody can hear me
• During a call, I can't hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the
music is too loud or doesn't pause
To configure the headset sound on your computer, see
Configure for media.
I can't unmute my headset when I'm on a
softphone call.
Install Plantronics Hub for Windows/Mac. See Load
software.
While on a call or playing media, I get
interference and drops in sound. • Your headset is configured for optimal performance
during conference calls. Stereo telephony is on by default.
To increase Bluetooth range, change the setting by going
to Plantronics Hub > Settings > Wireless > Extended
Range Mode.
• For best audio reception, keep your phone on the right
side of your body.
The headset talk time is not accurate. Charge the headset fully to reset the accuracy of the talk
time prompts.
Troubleshooting
14

Support
NEED MORE HELP?
plantronics.com/support
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Santa Cruz, CA 95060
United States
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