Plantronics C725 User manual

Blackwire 725
USB corded headset
User guide

Contents
Welcome 3
System requirements 3
NEED MORE HELP? 3
What's in the package 4
Basics 5
Wearing your headset 6
Fit headset 6
Daily use 7
Plantronics software 7
Connect PC and call 7
Active Noise Cancelling 7
Incoming/Outgoing calls 7
Adjust your headset volume 7
Mute a call 8
Plantronics Hub Software 9
Plantronics Control Panel 9
Applications tab 9
Preference tab 10
About tab 10
Plantronics Manager Pro 11
Troubleshooting 12
Headset 12
Smart Sensors 13
2

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Blackwire 725 headset.
Please refer to the safety instructions for important product safety information prior to
installation or use of the product.
Computer
• Supported Operating Systems: Windows Vista®Windows®7, Windows®8, 8.1
• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft®Windows XP®Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer®V10 or better must be on the user’s system (required)
Visit our web site at plantronics.com/support for technical support including frequently asked
questions, compatibility and accessibility information.
Welcome
System requirements
NEED MORE HELP?
3

Blackwire 725 Headset with inline controller
Carrying case
What's in the package
4

ANC
Headset inline control icons Function
Answer/End button
Answers or ends a call Incoming call
Flashes green
On a call
Solid green
Volume button
Increases the listening volume
Decreases the listening volume
Mute/Unmute button
Mutes/unmutes the headset
microphone
Solid red when muted
ANC
Active Noise Cancelling (ANC) ANC will reduce unwanted noise.
Slide the switch towards ANC to activate.
Smart Sensor technology
Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker
capsule on the microphone boom side.
Smart Sensor feature Function
Auto answer call
When you are not wearing your headset and have an
incoming call on your PC, put on the headset and the call
will be answered automatically. You do not have to press
the Answer/End button.
Incoming call
Flashes green
Basics
5

1Slide the headband until it fits comfortably over both ears.
2If still too tight, stretch the headband for better comfort.
3For optimal voice clarity, bend the boom and place the microphone close to mouth.
Wearing your headset
Fit headset
6

NOTE For call control and mute functionality, certain softphones require Plantronics software. See
plantronics.com/software.
1Load Plantronics Hub software by visiting plantronics.com/software and clicking on "Download".
2Connect the headset to the USB port of the computer. The headset will automatically power on.
3Check your audio settings. Confirm the speaker and microphone settings for your PC softphone
are set to Plantronics 725.
•PC audio setup for Windows 7 and Windows 8
Go to Control Panel > Sound > Playback tab and set the Plantronics 725 device as the Default
Communications Device.
•PC audio setup for Windows XP
Go to Control Panel > Sound and Audio Devices, and in the Audio tab set the Plantronics 725
device for the Sound Playback.
4Place a call using your softphone software.
ANC will reduce unwanted noise. Slide the switch towards ANC to activate.
1To place a call
Dial number using your softphone software application.
2To answer a call
• Put on headset to answer call with Smart Sensor technology or,
• If already wearing headset, press the Answer/End button
3To end a call
Short press the Answer/End button.
Listening volume
1Press the volume up button on the headset inline control to increase listening volume.
Daily use
Plantronics software
Connect PC and call
Active Noise Cancelling
Incoming/Outgoing calls
Adjust your headset
volume
7

2Press the volume down button on the headset inline control to decrease listening volume.
1During a call, press the mute button on the headset inline control to mute the microphone.
When mute is on, the mute LED is solid red (you will still be able to hear the caller).
2To turn mute off, press the mute button again.
Mute a call
8

Plantronics Hub software must be downloaded to access the Plantronics
Control Panel. Install Hub software by visiting plantronics.com/software
and click on the download button.
User preferences and device settings that affect the performance of your headset can be
changed using the Plantronics Control Panel.
To access the Plantronics Control Panel, load Plantronics Hub software by visiting
plantronics.com/software and click on the download button.
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
The Applications tab displays the status of Plantronics support for various applications such as
softphones and media players.
Plantronics Hub Software
Plantronics Control Panel
Applications tab
9

Allows you to set preferences for:
•Media player Modify call action: Pause, Play, Mute or Do nothing
•General use
•Presence status based on wearing state (dependent upon softphone compatibility) When
headset is put on, or removed, set presence to: Available, Busy, Do not disturb, Be right back or
Offline
Provides online access to the user guide and support and displays your headset system's
information.
Preference tab
About tab
10

Additional device management tools are available for IT Managers via Plantronics Manager Pro,
which includes the following features:
• Enable or disable device settings according to company policy or for regulatory compliance
• Lock down settings so they cannot be changed by the user
• Monitor audio device settings and usage in near real time
• Generate inventory and usage reports to manage asset utilisation
For more information please visit: www.plantronics.com/us/product/plantronics-manager-pro
Plantronics Manager Pro
11

I cannot hear caller. Listening volume is too low. Press the volume up button on the
headset.
The USB headset is not set as the default audio device. Use the
audio settings in your sound control panel/preferences to select
your headset as the default audio device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
• Select your headset as the "Sound playback" default device.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1
• Go to Control Panel > Sound
• Highlight the headset, select the Set default > Default
Communications Device from the drop-down list and click OK.
For Mac OS X
• Choose Apple menu > System Preferences > Sound > Output tab.
• Select your headset in the "Select a device for sound output"
window.
Callers cannot hear me. Headset is muted. Press the mute button to unmute the
microphone.
Headset microphone boom aligned incorrectly. Align the headset
boom with your mouth.
The USB headset is not set as the default Voice device. Use the
audio settings in your sound control panel/preferences to
change the input device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
• Select your headset as the "Sound recording" default device.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1
• Go to Control Panel > Sound > Recording tab.
• Highlight the headset, select the Set default button and click OK.
For Mac OS X
• Choose Apple menu > System Preferences > Sound > Input tab.
• Select your headset in the "Select a device for sound input"
window
The sound in the headset is
distorted.
I can hear an echo in the headset.
Lower the listen volume on your softphone until the distortion
disappears.
Adjust volume on headset.
The other headset I was using to
listen to music does not work any
more.
The USB headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/
preferences to change the audio device.
For Windows XP systems
• Go to Control Panel > Sounds and Audio Devices > Audio tab.
Troubleshooting
Headset
12

• Under “Sound Playback”, change the default setting from your
headset to your device choice.
Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1
• Go to Control Panel > Sound > Recording tab.
• Highlight your device choice, select the Set default button and
click OK.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your device
choice.
My headset stops responding to
button presses.
When a PC goes into standby or hibernation, the USB headset is
no longer powered on. Ensure your PC is in an active state.
The "Auto answer call" function is
not working. Make sure the speaker capsule is placed on your ear so the ear
cup makes good contact with your ear.
Smart Sensors
13

NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics BV
345 Encinal Street
Santa Cruz, CA 95060
United States
South Point Building C
Scorpius 140
2132 LR Hoofddorp
Netherlands
©2015 Plantronics, Inc. Blackwire, Plantronics are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Hub and
Plantronics Manager Pro are trademarks of Plantronics, Inc.
204121-07 (01.15)