Plantronics Voyager PRO UC v2 User manual

TM
USER GUIDE
Voyager®PRO UC v2
Bluetooth Headset
BT300-M
Bluetooth USB Adapter

2
ContentsContentsContents
Welcome 3
System Requirements 3
Computer 3
Adapter and Headset Basics 5
Adapter 5
Headset 5
Stowing the headset 5
Headset Controls 6
Headset Controls and Indicators 7
Fit your Headset 8
Fitting the Headset 8
Quick-turn Adjustment for the left ear 9
Accessories and replacement parts 9
Charging Headset 9
Charge Indicator Lights 9
Connect PC and Call 10
USB Adapter set-up 10
USB Adapter LED indicators 10
Make a Call 10
To Re-Pair your Bluetooth Adapter 11
Use Your Headset with Lync/Microsoft Office Communicator 12
Powering Headset On/Off 12
Placing, Answering, and Ending Calls with
Lync/Microsoft Office Communicator 12
Muting Headset During a Call 13
Pair Mobile Phone and Call 14
Placing a Call with your Headset and Bluetooth Mobile Phone 15
Answering and Ending Calls with your Headset
and Bluetooth Mobile Phone 15
Advanced Features 16
Smart Sensor Features 16
Low Battery Warnings 17
Call Button Behavior with PC and Mobile Connected (not on a call) 17
Listening to Audio via A2DP
(Advanced Audio Distribution Profile for Bluetooth) 17
Transmission Range 17
Simultaneous Call Handling Behavior (PC & Mobile) 17
Optional Plantronics Software 19
Plantronics Control Panel 19
Plantronics Update Manager 21
Troubleshooting 22
Troubleshooting — Lync/Microsoft Office Communicator Usage 22
Troubleshooting — Mobile Phone Usage 23

3
Welcome
Congratulations on purchasing your new Plantronics Voyager PRO UC v2. This user guide
contains instructions for setting up and using your Voyager PRO UC v2 Bluetooth Headset and
BT300-M USB Adapter.
Please refer to the separate safety instructions for important product safety information prior
to installation or use of the product.
System Requirements
Computer
• Supported Operating Systems:
Windows XP®SP3 or later,
Windows Vista® SP1 or later,
Windows® 7 SP1 or later recommended
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB (Recommended)

4
1 Voyager PRO UC Headset with pre-installed medium eartip
2 USB Adapter
3 Soft gel eartips (small & large) and optional foam tip covers (small & medium)
4 Carry case
5 AC charging cable
6 USB charging cable
1
2
3
4
5
6

Adapter
Headset
5
Adapter and Headset Basics
1
1 LED indicator light
1 Volume/mute button
2 Call button
3 Micro USB charging port
4 Power button
5 LED indicator light
345
12
Stowing the headset

66
Headset Controls
345
12
1 Volume/Mute button
Increase/decrease volume
Mute/Unmute mic during a call
Pause/Play audio
Tap + or – button to adjust listen volume
1-second press of both + and – buttons
1-second press of both + and – buttons
2Call button
Answer a call or end it (PC or Mobile)
Redial last outbound mobile call
Initiate mobile phone’s voice-dialing*
Reconnect lost connection
* Feature not supported by all mobile phones
1 tap
2 taps
2-second press until tone heard
1 tap
3 Micro USB charging port 90 minutes for full charge
4 Power button
On or off
Talk time voice alert/sensor checker
Activate pairing mode
2-second press
1 tap
With headset off press until LED flashes red/blue
5 LED
Charging
Battery status
Pairing mode
Solid red. When fully charged, LED is off.
Low = 2 red flashes, Recharge = 3 red flashes
Flashes red/blue

7
Headset Controls and Indicators
Action Indicator Light Tone Voice Prompt
Power On/Off Press Power/Off
button
2 seconds
On: solid blue for
2 seconds
Off: solid red for
2 seconds
On: ascending
tone
Off: descending
tone
On: “Power on”
followed by a voice
prompt detailing
battery status.
Off: “Power off”
Check if headset is
powered on
Short press
call button or
volume + or -
button
Short blue flash None
Incoming call alert None Flashes blue Three single low
tones
Call answer/end Short press call
button
Short blue flash Single low tone
followed by low-
low-high tones
Adjust the listen
volume (during a
call)
Short press
volume +
or - button
Single blue flash Tone at each
change in volume.
Double tone when
min/max volume
level reached
“Volume minimum”
“Volume maximum” at
the limits of the range
Call indicator light
(enable/disable)
With headset
powered on,
press power,
volume +
and - buttons
simultaneously
for
1 second
Turn indicator on:
blue glow increases
for 2 seconds
Turn indicator off:
blue glow
fades for 2 seconds
Single low tone
Reconnect after
leaving range for
more than 30
seconds
Short press call
button
Single blue flash Single low tone “PC connected”
“Phone 1 connected”
“Phone 2 connected”
“Connected” depending
on the device
configuration.

8
Fitting the Headset
The headset comes configured for the right ear, with the medium eartip installed, however you
can replace it with the small or large eartip provided or configure the headset to fit on the left
ear. For the best sound clarity and comfort, make sure you have a secure fit.
Replace the eartip for a better fit
1Grip the eartip and gently push it into the speaker housing.
2Rotate it a quarter turn to the left to unlock.
3Pull the eartip away from the headset.
2
13
Attach a new eartip
4 Align the tabs on the eartip with the slots on the speaker housing.
5 Gently push the eartip into housing while turning it a quarter turn to the right. The eartip will
stop rotating when it is locked.
You may want to add an optional foam eartip cover for additional comfort. (small & medium)
4
4
5
Wearing the headset
1Guide the earloop behind your ear and position the headset so that the speaker and eartip rest
comfortably in your ear.
2Pivot the boom up to point the microphone toward the corner of your mouth.
1
2
Fit your Headset

Quick-turn Adjustment for the left ear
1Pivot the boom into an upright position.
2Rotate the boom and speaker to the other side of the headset and lower it before fitting your
other ear.
2
1
Accessories and replacement parts
You can order additional accessories and replacement parts here: www.plantronics.com/accessories
Charging Headset
Charge your headset before using. Plug in your headset and place on
a flat non-metallic surface. The Smart Sensors in your headset fully
calibrate while charging. When fully charged the LED goes off.
NOTE Always charge at near room temperatures; never charge
battery at temperatures below 0ºC (32ºF) or above 40ºC (104ºF).
Check Battery Level and Smart Sensor
To check the battery status, the headset must be powered on. While wearing the headset short
press the power button and a voice alert will advise you of the talk time you have remaining on
your current charge. If you hear a beep after the remaining talk time your Smart Sensors are
not calibrated properly. Remove the headset from you ear and place the headset flat on a non-
metallic surface and connect to charger for 10 seconds to recalibrate the Smart Sensors. While
not wearing your headset short press the power button and indicator light flashes red to show
the battery charge level as shown below.
Charge Indicator Lights
Red Flashes Battery Level
SMore than 2/3 full
S S 1/3 to 2/3 full
S S S Less than 1/3 full
USB Cable
A USB cable is supplied to allow you to charge the headset from a PC’s USB port. The PC must
be powered on to charge via USB 2.0 or higher.
9
charging time
30 min ...........................
Minimum charge
before first use
1.5 hours ..........................
Full charge

10
USB Adapter set-up
Your Bluetooth adapter is pre-paired to your headset.
1Power on the headset
2Insert the USB adapter directly into the laptop or PC.
NOTE Do not insert directly into a docking station or hub.
The LED will become solid blue to indicate the adapter is powered on and is connected to the
headset.
NOTE It is normal to see the LED flash at startup before connection is established.
USB Adapter LED indicators
Headset powered off None
Paired/connected Solid blue
Active call Flashing blue
Audio Flashing blue
Make a Call
1Ensure the headset is powered on and the USB adapter is connected. The LED will be solid blue.
2Ensure Lync/Microsoft Office Communicator is running on your PC.
3Set the volume to a comfortable level. Check your Lync/Microsoft Office Communicator
settings: Tools > Set-up Audio and Video > Test. The default for Headset, Speaker/Microphone
and Sounds should all be set to default to Plantronics BT300M.
PC Audio Setup for Windows 7 (To reach this screen: Control Panel > Sound)
Default Setting: All PC sounds
and audio is played in the
headset.
Alternative Setting: All PC sounds
played through your PC speakers
and communication audio is
played in your headset.
Connect PC and Call

11
PC Audio Setup for Windows XP (To reach this screen: Start > Control Panel > Sound and Audio
Devices)
Default Setting: All PC sounds and audio is played in the headset.
Alternative Setting: All PC sounds played through your PC speakers and
communication audio is played in your headset.
4Place a call using Lync/Microsoft Office Communicator. The audio connection to your headset
will activate automatically when your recipient’s phone begins to ring. The LED on the adapter
will slowly flash blue while you are on an active call.
To Re-Pair your Bluetooth Adapter
In the event that your headset and Bluetooth USB adapter become unpaired do the following:
1Start with the headset powered off.
2Remove the USB adapter.
3Place the headset in pairing mode by pressing and holding the power button until the
headset LED flashes BLUE/RED.
4Insert Bluetooth USB adapter directly into your PC USB port. The LED will flash and then turn
solid blue to indicate the headset is connected to the USB adapter.
5 Headset will exit pairing mode.

12
Powering Headset On/Off
The headset will be ready to use once it has been charged as described in Fitting your Headset.
To power the headset on press and hold the Power On/Off button for two seconds. The headset
indicator light will remain solid blue for two seconds to confirm that the headset is powered on.
Power On/Off Button
Indicator Light
NOTE The USB adapter indicator light will remain solid blue when the headset is powered on and
paired to the headset. The blue LED on the USB adapter will turn off if the USB adapter cannot air or
connect to the headset.
To conserve power you may optionally power the headset off by pressing the Power On/Off for
two seconds. The headset indicator light will remain solid red for two seconds to confirm that
the headset is powered off.
NOTE While powered off you will not be able to use the headset.
Placing, Answering, and Ending Calls with Lync/Microsoft Office Communicator
To place a call Dial number using Lync/ Microsoft Office Communicator.*
To answer a call on the
headset
Short press call button on headset.
To answer a call when
already on an active call on
your mobile phone
Short press the call button once to end the mobile phone call then press
again to answer your Lync/Microsoft Office Communicator call.
To end a call on the headset Short press call button on headset.
*Consult Lync/Microsoft Office Communicator Help for more information on how to place a call.
NOTE You can also answer calls directly from Lync/Microsoft Office Communicator by clicking on
the Call Alert that appears on your PC screen. In this case the call will be directed to the default
speakerphone which may not be your headset. Consult Lync/Microsoft Office Communicator Help
for more information.
For your safety, do not use headset at high volumes for extended periods of time. Doing
so can cause hearing loss. Always listen at moderate levels. For more information on headsets
and hearing visit: www.plantronics.com/healthandsafety
Use Your Headset with Lync/Microsoft Office Communicator

13
Muting Headset During a Call
To mute a call, press and hold the volume + and - buttons simultaneously until you hear two
tones, low-high. After 15- minutes a “Mute on” voice prompt will play; this voice prompt will
repeat every 15 minutes until mute is disengaged.
To unmute a call, press and hold the volume + and - buttons simultaneously until you hear high-
low tones.
Volume Up (+) and Down (-) Buttons

14
1Ensure your headset is fully charged. Press and hold the power button on the headset until the
indicator light flashes red and blue. The headset is now in pairing mode.
NOTE If you don’t see the red and blue flash, press and hold the power button to turn your headset
off. Then press and hold the power button again until you see the red and blue flash.
The headset will stay in pairing mode for ten minutes.
2Activate the Bluetooth feature on your phone, then use the phone’s settings to add/search/
discover new Bluetooth devices.
BlackBerry® Settings/options > Bluetooth: On > Search for devices.
iPhone Settings > General > Bluetooth > On (starts the search for devices)
Android Phone Settings > Wireless > Bluetooth: On > Scan for devices.
Other Consult phone manual
NOTE For detailed paring instructions for popular mobile phones visit
www.plantronics.com/easytopair
PLT_VoyagerPRO
3Some phones may request that you enter a passkey for pairing. Enter 0000 passkey if your
phone requests a passkey to pair with the headset. Headset LED will stop flashing and exit
pairing mode when your headset and phone are successfully paired.
PLT_VoyagerPRO
TIP For pairing tutorial visit: www.plantronics.com/easytopair
5Make a test call from your mobile phone.
6End the call by pressing the headset’s call button. The call does not end if you remove your
headset without pressing the call button. See Smart Sensors.
Pair Mobile Phone and Call

To place a call Dial number on your mobile phone keypad.
Redial last number* Double press call button. There will be a double low tone on each press.
A final tone indicates the last number has been redialed.
Activate voice dialing* Press and hold call button for two seconds. First tone on key press start
followed by a second tone which indicates voice dial is activated.
* Only available on mobile phones that support these features.
To answer a call Short press call button.
To answer a call when already
on an active Lync/Microsoft
Office Communicator call
Short press the call button to end the Lync/Microsoft Office
Communicator call, then press again to answer your mobile phone call.
To end a call Short press call button.
Redial last number* Double press call button. There will be a double low tone on each press.
A final tone indicates the last number has been redialed.
Reject a call Press call button for one second until you a single low tone.
Transfer a call from your
mobile phone to your headset
While on a call, press the call button for one second until you hear a
single tone followed by double low tones.
Transfer a call from your
headset to your mobile phone
While on a call, press the call button for one second until you hear a
single tone followed by double low tones.
* Only available on mobile phones that support this feature.
15
Placing a Call with your Headset and Bluetooth Mobile Phone
Answering and Ending Calls with your Headset and Bluetooth Mobile Phone

16
Smart Sensor Features
Auto Answer Call:
When you are not wearing
your headset.
When you have an incoming call on your mobile
or softphone, put on the headset and the call
will be answered automatically. You do not have
to press the call button.
Auto Pause Media:
When you are listening
to audio.
When you are listening to audio from your
mobile phone or PC, remove the headset and the
audio pauses. Place your headset back on and
the audio resumes.
Note If the media player has been playing
less than 10 seconds you will have to
manually restart the media player.
Note If the audio remains paused for more
than 5 minutes you will have to manually
restart the media player.
Auto Transfer Call:
Whether you are wearing your
headset or not.
If you are not wearing your headset and you
answer an incoming call on your mobile phone,
the audio will be routed to the mobile phone.
When you put the headset on, the audio will be
automatically transferred to the headset.
If you are already wearing your headset and
there is an incoming call, the audio will be
routed to the headset and you will need to press
the call button to answer the call.
Auto Lock Call Button:
When you are not wearing
your headset
Prevents accidental dialing from your mobile
phone when the headset is not worn.
Advanced Features

17
When the battery charge is very low, a tone and voice prompt will automatically occur.
Low Battery Warnings
Battery Level Tone Voice Prompt
30 minutes of talk time remaining
(this alert only occurs during an
active call)
Double high tone every 15
minutes
“Battery Low” repeats every
30 minutes
10 minutes of talk time
remaining
Triple high tone every 30
seconds
“Recharge Battery” repeats every
3 minutes
Call Button Behavior with PC and Mobile Connected (not on a call)
Open Lync/Microsoft Office
Communicator with dialtone
Single tap
Redials last number on mobile
phone
Double tap
Starts voice dialing on mobile
phone
Hold call button for 2 seconds
Listening to Audio via A2DP (Advanced Audio Distribution Profile for Bluetooth)
Your Voyager PRO UC headset can play media files (music, podcasts, etc.) from any A2DP-
enabled mobile device.
Play/Pause
You can pause/resume your music from the mobile phone by depressing and holding the
headset’s volume + and – keys simultaneously until you hear a tone. Also see Auto Pause Media
in the Smart Sensor Features table on page 16.
Transmission Range
If you are on a call you will hear the audio degrade as you move out of range.
If you stay out of range, active calls will be suspended. Calls will be re-established upon walking
back into range.
The Voyager PRO UC allows you to roam as far as 30 feet between devices before the call is
dropped. You will hear voice prompts when the link is dropped; such as “phone 1 disconnected”,
“phone 2 disconnected” or “PC disconnected” depending on how you have you headset and
BT300-M adapter configured.
Simultaneous Call Handling Behavior (PC & Mobile)
You can be on a call using Lync/Microsoft Office Communicator and receive a mobile phone
call. The ringtone for the mobile phone call is heard in the headset. Tapping the call button
on the headset will end the Lync/Microsoft Office Communicator call. Tapping the call button
again will answer the mobile phone call.

18
NOTE Answering the call on your mobile phone sends the audio to the mobile phone and leaves
the Lync/Microsoft Office Communicator call active on the headset.
You can be on a mobile phone and receive a call on Lync/Microsoft Office Communicator. The
ringtone for Lync/Microsoft Office Communicator call is heard in headset during the call.
Tapping the call button on the headset ends the mobile phone call. Tapping the call button
again answers the Lync call.
NOTE Answering from the Lync clientby clicking “Accept” on the pop-up message in the lower right
corner of your screen sends the audio to the headset and suspends the audio to the mobile phone.
Tapping on the call button after that will end the Lync/Microsoft Office Communicator call, however
there may be 5 second+ delay before it restores audio to the mobile phone call.
If you receive a Lync/Microsoft Office Communicator call and mobile call at the same time,
tapping the call button will pick up the call that came in first

19
Optional Plantronics software must be downloaded to access the Plantronics Control Panel.
Load Plantronics software by visiting www. plantronics.com/software and click on the
download button.
Plantronics Control Panel
If you have chosen to download and install the optional Plantronics software you may make
changes that affect the performance of your headset by using the Plantronics Control Panel.
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.
Devices tab
Select your Plantronics BT300M USB Adapter from the pulldown menu then select Device Settings to
configure settings for your headset system.
Optional Plantronics Software

20
Applications tab
Displays the status of Plantronics support for various applications such as softphones and media players
Preferences tab
Allows you to set preferences for the media player as well as other general settings