Plantronics S10 User manual

Owner Registration
PLEASE COMPLETE YOUR OWNER REGISTRATION NOW AND MAIL TO PLANTRONICS. This is not a condition for warranty service, but will assist us in providing warranty service and technical support for the product.
1) Product acquired for use in: (Check one) 5) Please indicate the age and gender of the
Mr. Last Name Company Address City Phone (Day) Phone (Night) email address
Ms.
Place of purchase/store name:
S10
Mrs.
ZipState
Ext.
Date of Purchase
Miss First Name
month day year
(If applicable)
Fold Here Fold Here Fold Here
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1) Product acquired for use in: (Check one)
1
❑
Home/home office
2
❑
A call center

3
❑
An office outside the home
4
❑
Other
2) How many people are employed at the primary
work location/business address of the user?
1
❑
1-19 3
❑
100-249 5
❑
500-999

2
❑
20-99 4
❑
250-499 6
❑
1,000+
3) Approximately how many hours per day does
the user spend on the telephone for:
Work:

1
❑
0-1 hr 3
❑
4-5 hrs 5
❑
8+ hrs

2
❑
2-3 hrs 4
❑
6-7 hrs
Personal:

1
❑
0-1 hr 3
❑
4-5 hrs5
❑
8+ hrs

2
❑
2-3 hrs 4
❑
6-7 hrs
4) Will this product be used primarily for:(Check one)
1
❑
Business use 3
❑
or both

2
❑
Personal use
5) Please indicate the age and gender of the primary user (for classification purposes only):
Age:

1
❑
Under 18 3
❑
40-49

2
❑
18-39 4
❑
50 & over
Gender:

1
❑
Male 2
❑
Female
6) Are you the primary user of this product?
1
❑
Yes 2
❑
No
7) Plantronics or our affiliates may choose to contact you to request feedback or offer you product information on products or services we think may be of interest to you. Please specify if you prefer
not
to be contacted (check all that apply).
1
❑
By email 2
❑
By mail 3
❑
By telephone
4
❑
Do not contact me
5
❑
Do not allow your affiliates to contact me
Fold Here Fold Here Fold Here
Thank you for filling out your owner registration. Please tear off at perforation below. Fold to show Plantronics’address. Remove strip or moisten glue, seal and mail.
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345 Encinal Street
Santa Cruz, California 95060
800.544.4660
www.plantronics.com
Printed in the U.S.A. 45329-01 © 4•2000 Plantronics Inc.
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User Guide
Telephone Headset
System
Model S10
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i
A B
E
C
FD
Configuration
123456
HiLow
Tx Level
G
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ii
DIAGRAM
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17
T
one
Listen
Speak
Volume
Handset
Headset
Mute
211
3
4
567
10
8
9
13
16
14
12
Configuration
123456
Hi Low
Tx Level
1
15
25
24
20
19
22
26
23
21
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iii
Headset Holder
(P/N 46356-01)
Online Indicator Light
Listen Volume Control
Mute Indicator Light
Handset Indicator Light
Headset/Handset Switch
Headset Jack
Headset Indicator Light
Mute Button
Speak Volume Control
Tone Control
AC Power Adapter Jack
Handset Jack
Telephone Line Jack
Transmit Level Switch
Configuration Switch
Short Cord
(P/N 40974-01)
AC Power Adapter
(P/N 45671-01)
Cord
Clothing Clip
(P/N 43220-01)
Adjustable Headband
(P/N 43298-01)
Ear Hook (3 sizes)
(P/N 43297-01)
Headset Assembly
(P/N 45647-04)
Voice Boom
Pivot Ball Ring
(P/N 45650-01)
Ear Cushion Assembly
(P/N 43299-01)
Base Front Base Rear
Headset
(Both Configurations Shown)
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22
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3
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DIAGRAM KEY
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13
WARRANTY AND SERVICE
How to Obtain Warranty Repairs
To obtain in or out of warranty service, please prepay shipment and return the
unit to the appropriate facility listed below:
IN THE UNITED STATES IN CANADA
Plantronics Service Center Plantronics Service Center
345 Encinal Street 1455 Pitfield Boulevard
Santa Cruz, CA 95060 Saint-Laurent, Quebec H4S 1G3
Tel. [phone] Tel. [phone]
Fax [phone] [phone]
Fax [phone]
Please use the original container, or pack the unit(s) in a sturdy carton with
sufficient packing material to prevent damage. Include the following
information:
1. A proof-of-purchase indicating model number and date of purchase.
2. Bill-to address
3. Ship-to address
4. Number and description of units shipped
5. Name and telephone number of person to call, should contact be necessary
6. Reason for return and description of the problem
Damage occurring during shipment is deemed the responsibility of the carrier,
and claims should be made directly with the carrier.
Try our Fax-on-Demand Information Services at:
Tel. [phone] (Prompt #4)
The name Plantronics and the Plantronics logo are registered trademarks of Plantronics, Inc.
Quick Disconnect is a trademark of Plantronics, Inc.
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FCC REGISTRATION INFORMATION
WELCOME
Thank you for selecting the S10 Telephone
Headset System from Plantronics. This User
Guide will help you install your S10
Telephone Headset System and learn
its basic operation.
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2
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the prod-
uct.The symbol identifies and alerts the user to the presence
of important operating and service instructions.
3. Unplug this product from the wall outlet before cleaning.
Do not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
4. Do not locate base unit near water, for example, near a
bathtub, wash bowl, kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
5. Do not place this product on an unstable cart, stand or
table. The product may fall, causing serious damage to the prod-
uct.
6. Slots and openings in the base unit and the bottom or back
are provided for ventilation, to protect it from overheating;
these openings must not be blocked or covered. The openings
should never be blocked by placing the product in the bed, sofa,
rug or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation
is provided.
IMPORTANT SAFETY INSTRUCTIONS I
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S
3
7. Do not allow anything to rest on the telephone connection
cord. Do not locate this product where the cord will be abused
by persons walking on it.
8. Do not overload outlets and extension cords as this can
result in the risk of fire or electric shock.
9. Never push objects of any kind into this product through
base unit slots as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this
product, but take it to qualified service personnel when service
or repair work is required. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect
reassembly can cause electric shock when the product is
subsequently used.
11. Avoid using telephone equipment during an electrical
storm. There may be a remote risk of electric shock from
lightning.
12. Do not use the telephone equipment to report a gas leak in
the vicinity of the leak.
IMPORTANT SAFETY INSTRUCTIONS
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I
4
13. Unplug this product from the wall outlet and refer servic-
ing to qualified service personnel under the following
conditions:
a) When the power supply cord or plug is damaged or frayed.
b) If liquid has been spilled into the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate normally by following the
operating instructions. Adjust only those controls that are
covered by the operating instructions because improper
adjustments of other controls may result in damage and will
often require extensive work by a qualified technician to
restore the product to normal operation.
e) If the product has been dropped or the base unit has
been damaged.
f) If the product exhibits a distinct change in performance.
IMPORTANT SAFETY INSTRUCTIONS
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5
14. Never install telephone wiring during a lightning storm.
15. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
16. Never touch uninsulated telephone wires or terminals
unless the telephone line has been disconnected at the network
interface.
17. Use caution when installing or modifying telephone lines.
18. This product should be intended to be supplied by a Listed
Class 2 Direct Plug-In Power United rated 9VDC 300mA.
Plantronics Part No. 45671-01, rated at an input voltage of 120
VAC, 60Hz and an output voltage of 9 Vdc, 300mA.
19. This product requires AC power in order to operate. In order
to have phone service during a power outage, have another tele-
phone available that is powered only by the telephone line.
20. Keep all product cords and cables away from operating
machinery.
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONSS
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6
STEP 1
SETUP
The S10 Telephone Headset System is designed for use with an
existing telephone.
Turn the S10 base over and insert the Headset Holder .
Remove the handset cord from your telephone and plug it into the
S10 Handset Jack .
Using the Short Cord , connect the S10 Telephone Line Jack
to your telephone handset jack.
Connect the AC Power Adapter to the S10 AC Power Adapter
Jack and a wall outlet.
Plug the Headset Cord into the Headset Jack .
Put on Headset. Press the Headset/Handset Switch and pickup
the Handset (Headset Indicator Light on) . Slide the
Configuration Switch until you hear a clear dial tone through the
Headset. Trying other settings will not harm the amplifier or your
telephone.
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12
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14
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13
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STEP 2
The Headset included with the S10 Telephone Headset can be
used with the Adjustable Headband or with one of the
Ear Hooks .
HEADBAND USE
Snap the Headband into the back of the Headset Assembly.
Press the Ear Cushion Assembly onto the Headset Assembly ,
aligning the notch in the ring with the Voice Boom .
Place the Headset on either ear and adjust the Headset to a
comfortable position by moving the Adjustable Headband .
Position the Voice Boom near the corner of your mouth.
EAR HOOK USE
Press the Pivot Ball Ring onto the Headset Assembly .
Insert one of the Ear Hooks into the Pivot Ball. You may need
to try each size to find the most comfortable fit. Slip the hook
over your ear and position the Voice Boom near the corner
of your mouth.
CLOTHING CLIP
The Clothing Clip keeps the Headset free from the weight of the
cord. Attach the clip to your clothing at about chest level. Allow
enough slack in the cord (approximately 6 inches) to permit your
head to move without pulling on the Headset or the Clothing Clip.
You are now ready to make or receive calls.
20
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25
24
21
24
23
26
21
22
21
A
B
C
D
USING THE HEADSET
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8
STEP 3
With the Headset in position, begin placing a call by pressing the
Headset/Handset Switch . (Headset indicator Light on.)
Lift the Handset off-hook.
Make sure Mute Button is off (Mute Indicator Light off).
If you don’t hear a dial tone, see Troubleshooting (page 13).
Dial a friend or co-worker. When your party answers,
speak normally.
If your friend or co-worker cannot hear you or you hear a buzz
or hum, move the Configuration Switch to another setting.
Adjust how loud you sound to the other party by first moving the
Transmit Switch , then fine-tuning with the Speak Volume
Control .
Adjust the volume of the other party’s voice by using the Listen
Volume Control .
Test the Mute function by pressing the Mute Button (Indicator
on). Release the Mute Button (Indicator off).
4
9
3
10
15
16
4
9
8
6
PLACING A CALL
E
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9
STEP 4
E
RECEIVING A CALL
With the Headset in position, when your telephone notifies
you of an incoming call, press the Headset/Handset Switch ,
(Headset Indicator on), place the Handset off-hook.
Begin speaking.
The volume of the incoming call can be adjusted by moving the
Listen Volume Control on the front of the S10.
MUTE FEATURE
When you activate the Mute Button , the calling party cannot
hear your voice but you will be able to hear the calling party.
TONE FEATURE
The treble and bass of the incoming call can be adjusted by
moving the Tone Control .
11
9
3
8
6
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10
TROUBLESHOOTING
I CANNOT HEAR A DIAL TONE
Make sure all cable connections are correct and firmly in place.
Pay special attention that Handset and Short cords are properly
connected.
Ensure AC Power Adapter is connected and power is on.
Make sure you have pressed the Headset/Handset Switch
and the Headset Indicator is on.
Make sure the telephone Handset is off-hook.
Adjust Listen Volume Control .
Adjust the Configuration Switch .
Ensure that the Headset is centered on your ear.
CALLER CANNOT HEAR MY VOICE
Make sure the Mute Button is turned off (Indicator off).
Adjust the Transmit Switch .
Increase the outgoing volume by adjusting the Speak Volume
Control .
Adjust Headset so the microphone is closer to your mouth.
I HEAR A HUM IN THE HEADSET
Adjust the Configuration Switch until the sound is clear. Trying
other settings will not harm the amplifier or your telephone.
PLANTRONICS HELP DESK
The Plantronics Help Desk is ready to assist you!
Dial 1-800-544-4660, Monday through Friday 8:00 a.m. to
5:00 p.m. Pacific Standard Time or visit our website at
www.plantronics.com.
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