Plantronics Poly Sync 60 Series User manual

Poly Sync 60 Series
Bluetooth and USB Conference Room
Speakerphone
User Guide
PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents
Controls 3
LEDs 4
Be safe 4
Set up, power and pair 5
Power 5
Corded setup 5
Mobile setup 6
Video camera setup 7
Load software 8
Update firmware 8
Daily Use 9
Answer or end a call 9
Mute/Unmute 9
Volume 9
Voice assistant (smartphone feature) 9
Launch Microsoft Teams (Teams model only) 9
Customize your speakerphone 9
Charge your mobile phone 9
Link speakerphones (daisy chain audio) 10
Linked speakerphone audio settings 10
Troubleshoot 11
What's in the box 12
Support 13
2

A conference room speakerphone with mobile and corded connectivity.
Volume
Mic / Mic Mute
NFCSiri
Google Assistant
:02
/
Blutooth
Lock
Indicator Light
Music
ANC
Timer
Devices
Headphones
Phone
Mobile
Computer
Camera
Charging/Battery
Blutooth
Lock
Indicator Light
Music
ANC
Timer
Custom Button
Device Controls
Headphones
Phone
Mobile
Computer
Camera
Headset
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls
Headphones
Computer
Camera
Headset
Lock
Indicator Light
ANC
Timer
Custom Button
Device Controls
Headphones
Mobile
Computer
Camera
Headset
Support
Settings
Plus / Minus
Daisy Chain / Link
Power
Device Controls
Settings
Plus / Minus
Check / Delete
Daisy Chain / Link
General
Indicator Light
Scaled to 45% of full size
NFC Near Field Communication
Bluetooth pairing
Press to interact with Microsoft Teams (Teams model only, desktop application
required)
Volume down
Mute/unmute
Volume up
Call answer/end
Siri, Google Assistant Default voice assistant (smartphone feature)
USB phone charge ports
Link 2 speakerphones (smartphone feature)
Pause/play media (default). Customize feature in Poly Lens App
Controls
3

LED bar What lights mean
Crossing blue
pattern
Pairing mode
Solid blue Pairing successful (connected)
Flashing
green
Incoming call
Solid green In a call
Solid red Mute active
Crossing
white pattern
Linking mode (daisy chain audio)
2 white blinks Linking successful
NOTE LEDs do not illuminate in standby mode.
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new speakerphone.
LEDs
Be safe
4

Reverse view
ANC
Timer
Custom Button
Device Controls
Headphones
Camera
Headset
Lock
ANC
Timer
Custom Button
Device Controls
Headphones
Computer
Camera
Headset
Volume
Mic / Mic Mute
Play / Pause
Power
Device Controls
Ports on speakerphone's reverse side
Computer USB-C port
Video camera USB-A port
Power port
The speakerphone is powered on when the power cable is connected to an outlet. The power
port is on the reverse side of the speakerphone.
Connect the USB cable from the speakerphone to your computer's USB-A or USB-C port.
USB-A / USB-CUSB-C
NOTE The USB cable connects to the computer port on the reverse side of the speakerphone.
NOTE Ensure that the USB-C-only connector is plugged into the speakerphone. Corded mode may not
function if the USB-A to USB-C adapter is connected to the speakerphone.
Set up, power and pair
Power
Corded setup
5

1With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear
"pairing" and the LED flashes a crossing blue pattern.
Poly Sync 60
:02 “Pairing”
Headphones
Camera
Headset
Blutooth
2Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 60.”
3Pairing is successful when you hear "pairing successful" and the LED flashes blue.
NFC pairing
Your speakerphone supports NFC pairing to your mobile device. NFC pairing may not function if
two devices are already paired to your speakerphone.
1Ensure NFC is enabled on your mobile device and the display is unlocked. (Mobile device NFC
capability may vary.)
2With the speakerphone powered on, bring mobile device's NFC tag within range of the
speakerphone's NFC tag until pairing completes. If necessary, accept the connection.
Secure Connection (mobile)
The Secure Connection feature provides extra security for Bluetooth calls in a conference room.
When enabled, your paired device disconnects after each mobile call, ensuring that device audio
does not play through the speakerphone when not intended. Manage in Poly Lens App.
NOTE Enabling Secure Connection disconnects previously paired devices.
1With your speakerphone powered on and Secure Connection enabled in Poly Lens App, press the
Bluetooth button for 2 seconds. You hear "pairing" and the LED flashes a crossing blue pattern.
2Activate Bluetooth on your device and set it to search new devices. Select “Poly Sync 60.”
Poly Sync 60
:02 “Pairing”
Headphones
Camera
Headset
Blutooth
3Pairing is successful when you hear "pairing successful" and the LED flashes blue.
Headphones
Camera
Headset
“Pairing
successful”
4Make or take a mobile call or play music via Bluetooth.
5After the end of a call, continue the mobile connection by pressing any button within 30 seconds.
When no action is taken, the mobile connection ends and the Bluetooth button is no longer
illuminated.
Mobile setup
6

1Your speakerphone ships with the video camera port covered. It is on the reverse side of the
speakerphone. Access the port by removing the cover with the provided torx tool.
Headphones
Camera
Headset
Blutooth
2Connect your compatible video camera's cable to the USB-A camera port on the speakerphone.
NOTE Video camera cable not provided.
Video camera setup
7

Customize your device behavior through advanced settings and options with Poly Lens Desktop
App. Some softphones require the installation of Poly software to enable device call control
(answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer with Poly Lens App. Download at poly.com/lens.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update firmware
8

Press the Call button to answer or end a call.
During an active call, press the Mute button to mute or unmute the microphones. Manage mute
settings in Poly Lens App.
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Adjust speakerphone microphone volume
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
Your device has a Teams button to quickly view and use the Microsoft Teams desktop app. The
Teams button pulses when you have a meeting or notification.
•When not on a call, tap the Teams button to view Microsoft Teams app on your computer.
• When the Teams button LED pulses purple, tap to view your Teams notifications or meeting.
NOTE Teams model and open Teams desktop application required. Teams mobile application is not
supported.
Customize your Rocket button feature in Poly Lens App. Play/pause media is the default feature
when you tap the Rocket button.
Choose from:
• Play/pause audio (default)
• Device status check
• Clear trusted device list
•Mobile calls only: Default voice assistant (Siri, Google Assistant)
• Redial
• Hold/resume call (varies by softphone)
With the speakerphone powered on, charge up to 2 phones. Connect phone charge cable to one of
2 USB-A charging ports (cables not provided).
Phone
Mobile
Charging/Battery
NOTE Connection provides power only.
Daily Use
Answer or end a call
Mute/Unmute
Volume
Voice assistant
(smartphone feature)
Launch Microsoft Teams
(Teams model only)
Customize your
speakerphone
Charge your mobile phone
9

Use two Poly Sync speakerphones with your Bluetooth-paired mobile device.
IMPORTANT Linking mode is available with Bluetooth mobile device connection only. This feature is
not available when your speakerphone is connected to a computer with USB cable.
NOTE Linking mode can be entered when both speakerphones are inactive (not in a call or streaming
media).
1Power on both speakerphones.
2Ensure that the speakerphones are unplugged from any computer.
3Wirelessly link by pressing both Link buttons for 2 seconds. You hear "connecting" and the LEDs
pulse white.
Linking is successful when you hear "connection successful" and the LED flashes white on both
speakerphones.
“Connection successful”
:02:02
Support
Settings
Daisy Chain / Link
Support
Settings
Daisy Chain / Link Lock
ANC
Timer
Custom Button
“Connecting”“Connecting”
4Pair one speakerphone to your idle mobile device.
You hear "phone connected" when successfully paired.
NOTE You may pair your mobile device before or after linking speakerphones.
Poly Sync 60
:02 “Pairing”
Headphones
Camera
Headset
Blutooth
5Control the system from either speakerphone to play audio or make calls.
6End linking mode by pressing both Link buttons for 2 seconds.
You hear "device disconnected."
Manage daisy chain audio settings in Poly Lens App.
Link speakerphones (daisy chain audio)
Linked speakerphone
audio settings
10

The speakerphone doesn't play audio when
connected to my computer in corded mode.
• Ensure that the speakerphone is powered on by
connecting the power cable to an outlet.
• The computer USB cable may be inserted backwards.
Ensure that the USB-C-only end of the cable is inserted
into the speakerphone. The end of the cable with USB-A
connector (and attached USB-C adapter) inserts into your
computer.
• Do not connect the USB cable to a phone charging port
on the speakerphone's side. Connect to the USB-C port
on reverse side of the speakerphone.
(Teams model only) How do I interact with
Microsoft Teams? • Tap the Teams button to quickly open and use
Microsoft Teams.
• Teams model is compatible with Microsoft Teams desktop
app. Teams mobile app is not supported.
• How do I manage my speakerphone using
Poly software?
• My speakerphone isn't recognized by Poly
Lens Mobile App or Plantronics Hub Mobile
App.
• Your speakerphone is supported by Poly desktop
applications: Poly Lens Desktop App and Plantronics Hub
Desktop App. Download: poly.com/lens.
• Your speakerphone is not supported by Poly mobile apps.
How do I use the Secure Connection feature
with my mobile calls?
The Secure Connection feature provides extra security for
Bluetooth calls in a conference room.
• Activate Secure Connection in Poly Lens Desktop App.
• Automatically disconnects your paired mobile device from
the speakerphone after a call.
• Continue the mobile connection by pressing any button
on the speakerphone within 30 seconds after the end of a
call.
How do I customize the Rocket button
feature?
• Ensure Poly Lens Desktop App is loaded on your
computer.
• Customize your Rocket button feature in Poly Lens
Desktop App.
• Play/pause media is the default feature when you tap the
Rocket button. Play/pause feature is not compatible
with some web-based apps.
I want to connect a video camera to my
speakerphone.
• Your speakerphone ships with the USB-A video camera
port covered. Access the port by removing the cover with
the provided tool.
• Connect your compatible video camera's cable to the USB-
A camera port on the speakerphone.
Troubleshoot
11

Contents may vary by product.
Speakerphone
Combined USB-A/USB-C
cable
Power supply and plug
adapters
Torx tool (for video camera
port) Quick start guide
What's in the box
12

Support
NEED MORE HELP?
poly.com/support
Manufacturer:
Plantronics, Inc. Plantronics B.V.
345 Encinal Street
Santa Cruz, CA 95060
United States
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are
trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any
use by Plantronics, Inc. is under license. All other trademarks are the property of their respective
owners. Manufactured by Plantronics, Inc.
Model ID: SY60/SY60-M.
218941-06 04.21
13