Plantronics STARBASE 2010 User manual

Plantronics Ltd, Interface Business Park, Bincknoll Lane, Wootton Bassett, Wiltshire, SN4 8QQ
Telephone: [phone] Fax: [phone]
Plantronics, the Plantronics logo and StarBase are Registered Trademarks of Plantronics, Inc. Quick Disconnect is a Trademark of Plantronics, Inc.
© Plantronics 1999

StarBase®2010
User’s Guide

Contents
Features of the StarBase 2010 Telephone 1-2
Installation
Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connecting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Connecting the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Connecting to the Telephone Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Setting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Setting the Dialling Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Recall Mode Select Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Operation
Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Headset 'ON' Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Headset Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Pause Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Tone Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Latchable Mute/Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Recall Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Assigning Telephone Numbers to the Memory Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Dialling a Stored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Changing a Number Stored in the Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Trouble Shooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1
1Ringer Indicator
219 Memory Buttons
3Headset ‘ON’ & ‘OFF’ LED/Button
4Programming Key (store)
5Recall Button
6Latchable mute
7Pause
8Last Number Redial
9Hook Switch
10 Wall Mount
11 Handset Mute
12 Handset Connection Socket
11
1
2
Recall
Store
Mute
Pause
LNR
*#
12
9
10 3
4
5
6
7
8
Headset
Tone

2
13 Store On/Off
14 Recall Mode Select Switch
15 Message waiting
16 Pulse/Tone (Dial Mode) Switch
17 Telephone Connection Cord Socket
18 Headset Connection Socket
19 Headset Volume Control
20 Ringer Pitch Switch
21 Ringer Volume Switch
A headset is
only included
with certain
configurations
On Off
ELR TBR
2/5 1/6
P T
17
18
19
20 21
13
14
15
16

3
INSTALLATION: StarBase 2010
Headset Telephone
Setting Up
Before doing anything else,
please take a little time to
check that your StarBase 2010
headset telephone is complete.
When you unpack, you should
have:
■A telephone base unit
■A telephone handset and
handset cord
■A telephone connection
cord
■This User Guide and
optionally, a headset if
indicated on the outer
packaging.
All Plantronics products are
tested and verified before being
despatched. In the unlikely
event, however, that something
is missing or damaged, then
please contact your supplier.
Connecting the Telephone
The StarBase 2010 telephone
is designed for connection to
either a private direct exchange
line or as an extension being
used on a PABX.
When connecting your
telephone to the network, it is
important to ensure that you
are not overloading it. Every
piece of telephone equipment –
fax, modems, etc. – has a
Ringer Equivalence Number (or
REN). If a REN is not indicated,
a value of 1 can usually be
assumed. When added
together, the total REN of the
equipment connected to the
network should not exceed 4.
Connecting the Handset
Please ensure that the spiral
headset cable is inserted firmly
into the ports marked handset
(9).
Connecting to the Telephone
Network
The telephone cord should be
connected to the telephone
socket (17) on the back of the
telephone. The other end is
connected to the wall-mounted
telephone network connection
socket.
Setting the Ringer Volume
The ringer volume switch (15)
at the side of the telephone can
be set to one of 3 settings.
Hi = loud ringing tone
Lo = quiet ringing tone
Off = the telephone will not ring
When set to "Off" the ringer
indicator (2) will still flash to
indicate an incoming call.
Use this function if you do not
wish to be disturbed by phone
calls. You can, however, make
a call yourself.
Setting the Ringer Pitch
You may vary the pitch of
the ringer sound by setting
the switch (16) to the desired
position.

4
Setting the Dialling Mode
A telephone exchange may
operate either tone or pulse
dialling - the StarBase 2010
telephone supports both. To
set the correct dialling mode,
the Dialling Mode switch (14)
should be set to the correct
position.
The following test may be
carried out if the correct
dialling mode is unknown.
■Set switch (14) to tone
■Lift the handset, and wait
for the dial tone
■Press any button, if the
dialling tone stops, then
the dialling mode is
set correctly
■If, however, the tone does
not stop, the switch should
be set to pulse dialling
mode.
Recall Mode Select Switch
This function controls certain
PABX or network features.
The correct setting for the
recall mode select switch (13)
is dependent upon the specific
PABX that the telephone is
connected to. If in doubt,
please consult your PABX
maintainer.
Two settings are available:
ELR – Earth Loop Recall
TBR – Timed Break Recall

5
OPERATION: StarBase 2010
Headset Telephone.
To answer an incoming call
with the handset, simply lift the
handset from the cradle. To
place a call, lift the handset and
dial the required number using
the keypad. To finish a call, the
handset should be replaced on
the cradle.
Headset Key
Using the headset key (3), you
can make calls via the headset
without having to move the
handset to do so. By pressing
the headset key you can obtain
a line, answer an incoming call
or disconnect the current call.
You can switch between
headset and handset and
vice-versa by pressing this key
at any time during a call.
IMPORTANT
Calls can only be transferred
from the handset to the
headset if a headset is
connected to the telephone.
It is possible, however, when
making calls using the headset,
to disconnect from the
telephone using the Quick
DisconnectTM (QD) without
losing the call – the caller is
placed on hold whilst the cord
is disconnected. The call
is still connected, and the
conversation can be continued
after reconnecting the QD.
Headset ‘ON’ LED
While calls are being made
using the headset, the headset
‘ON’ LED (3) lights up to
indicate that a call is in
progress. The light goes out if
no calls, or calls using the
handset, are being made.
Headset Volume Control
A headset volume control (18)
on the right hand side of the
telephone allows you to select
the most comfortable listening
volume for the headset. The
volume level can be set or
changed at any time.
Last Number Redial
The last number dialled is
stored in a last-number redial
memory. To recall this number:
■Lift the handset or press the
headset key (3)
■Wait for the dialling tone
■Press the last number recall
button (7)
■The last number dialled is
automatically redialled.
Pause Key
If your telephone is connected
to a private branch exchange
(PABX), you will usually have
to dial "0" or "9" to access an
outside exchange line. Some
PABXs require a pause in order
to give the PABX time to obtain
the dialling tone. The Pause
key (6) will provide a suitable
pause and may be useful,
especially when storing
numbers. Please be aware each
time the pause key (6) is
pressed it counts as a digit.
Tone Key
The tone key (*) enables you
to switch, temporarily, from
pulse to tone dialling.

6
If your local telephone network
only supports pulse dialling but
you wish, say, to call an
automated service (e.g.
telephone banking) you can use
the tone key to accomplishthis:
■Lift the receiver, and dial the
number
■Press the tone key; tones
are now generated
■When the call is ended,
the telephone automatically
reverts to pulse dialling
mode.
Latchable Mute
Toswitch off the microphone,
the ‘mute’ key (8) can be
pressed. If selected, the
indicator light on the key lights
up, and the microphone of the
handset and the headset are
switched off. On pressing the
key again, the mute is cancelled.
Handset Mute
To temporarily switch off the
microphone, press the handset
mute (11) button. Releasing the
button will restore speech.
Recall Button
The recall key (5) is used by
PABX systems, and on digital
exchanges. Contact your
service provider for details of
the features available. One
common use of the recall key
on PABX systems is to
transfer calls to another
extension.
If you wish to transfer a call to
another extension, press the
recall button, and then dial the
extension number you wish to
contact.
Assigning Telephone Numbers
to the Memory Keys
The StarBase 2010 headset
telephone can store 19
telephone numbers. You can
use up to 15 digits for each
memory location.
To store telephone numbers:
1) Lift the handset
2) Press the store key (4)
3) Dial the desired telephone
number
4) Press the memory key (1)
that you wish the number
to be associated with
5) To put additional numbers
into memory, repeat steps
2 to 4
6) Rest the handset on
the hookswitch to end
the sequence.
To store a number that has just
been dialled, before replacing
the handset, press store (4)
then the desired memory
location (1).
The memory locations (1) can
be named by carefully lifting
the memory number card
cover and writing a name
against it.
Dialling a Stored Number
To dial a telephone number that
has been stored in one of the
memory locations, lift the
handset, or press the headset
key (3), and wait for the
dialling tone. Press the
memory key (1) that the
required telephone number
was stored under. The number
will be redialled automatically.
Changing a Stored Number
Stored numbers can simply be
‘overwritten’ by following steps
2-5 as outlined previously.
* and # Keys
These keys provide access to
certain features provided by
modern public exchanges and
PABX. Details should be
obtained from the network
operator or PABX supplier.

7
Maintenance Hints for
Optimum Performance
Clean the telephone with a
damp (not wet) cloth.
Solvents or cleaning agents
should not be used.
If using a headset replace
voice tube every six months.
Trouble Shooting Guide
Problem Remedy
The recall key does not Ensure the correct setting of switch (13) under the notation cover on the
function correctly telephone. If in doubt, please consult your StarBase 2010 telephone supplier.
You can hear but you cannot be heard The headset device may not be working properly.
Check whether the ‘mute’ key (8) is activated. The corresponding light on
the key should not light up.
If using a headset, check whether the voice tube is blocked.
You can neither hear, nor be heard Check whether the headset is correctly positioned in the headset connection
socket (9) and that the Quick Disconnect connection is correctly made.
Check the correct positioning of the handset on the cradle switch. In this rest
position on the headset ‘ON’ LED (4) is switched off.
You cannot dial Set the pulse/tone switch (14) to pulse.
You cannot hear ringing Check the position of the ringer volume switch (15). It must not be set to ‘ OFF’.
If the StarBase 2010 telephone still does not work satisfactorily after reading
through and observing the above points, please consult yourStarBase 2010
telephone supplier.

12
Your StarBase 2010 headset telephone has been approved for use on private direct exchange lines and business lines, behind a PABX for example.
It should be used only on lines which recognise either loop disconnect (pulse) dialling or DTMF (tone) signalling. The approved label is attached to the
telephone base.
Please note that the telephone is not suitable for use as an extension to a pay phone unless it is a private pay phone carrying a ”Green Spot” approval label
and is connected to the telephone network by means of a modular plug. It should not be used on shared service lines or 1 + 1 carrier systems.
The apparatus has been approved for use of the following facilities:
.Simple telephone operation with the ability to make calls to the 999
(or 112) Emergency Services
.Loop Disconnect (pulse) or Multi-Frequency (tone) signalling .19 “one touch” memory locations for storing telephone numbers
.Headset operation .Ringer pitch Hi/Med/Lo control
.Timed Break or Earth Recall .Ringer Off/Low/Hi control with visual ringing indicator
.Pause entry in dialling sequence .Microphone mute
Any other usage will invalidate the approval of the apparatus if, as a result, it then ceases to conform to the standards against which approval waas granted.
Although this apparatus has been approved for general working, this is no guarantee of correct working on all PBX types. You should consult your supplier
for an up-to-date list of suitable PBX types.
Some network operators may require that an intended user requests consent to connect apparatus and/or requests installation of an appropriate socket.
All approved apparatus (telephone, modem etc) carries an indication of its REN (Ringer Equivalence Number). This is provided to allow users to determine
how many pieces of apparatus may be connected simultaneously to their telephone line whilst continuing to indicate incoming calls (ring) correctly. A
normal telephone line will provide sufficient power to operate equipment having a total REN of 4. To determine the total REN, simply add up the REN’s for
all the apparatus connected to your line. Make sure that the total does not exceed 4. The REN for the StarBase 2010 telephone is 1. Note, some
combinations of different equipment may not ring correctly even though the total REN is less than 4.
PLANTRONICS guarantees the satisfactory condition of the instrument and as regards any manufacturing and material defects, for 12 months from the date
of purchase (please retain the original receipt).
For repairs, please consult your authorised PLANTRONICS dealer who will immediately deal with eliminating the defect.
Guarantee
Conditions of Use