Polycom CX600 User manual

i
UniCom Enterprise Phone (Polycom CX600)
User Guide
CX600 Polycom Phone Home returns you to the home screen
from any submenu.
Return displays the
previous screen in a
submenu or backspaces
a misdialed number.
Up and Down arrows
cycle through options.
Okay button confirms
action or enters submenu.
Menu button
Speakerphone, Headset,
and Mute button
Right Select performs
displayed context
sensitive action.
Left Select performs
displayed context
sensitive action.
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What is UniCom Enterprise?
What is Microsoft Lync?
Who can use UniCom services?
Make a Call
Use Call Controls
Receive a Call
View Call Logs
Check Voice Mail
Record Your Voice Mail Greeting
Transfer a Call
Set Up Call Forwarding
Forwarding Calls with Windows
Forwarding Calls with Mac
View Contact Card
Manage Multiple Calls
Escalate a Call to a Conference Call
Join a Meeting from a Calendar
Access Phone Settings and Help
Reset Your Phone
Delegation of Incoming Calls for Windows
Simultaneous Ringing
Redirecting a Call in Lync
Team Calling
Contact List Display
Calendar Display
Call Log Display
CX600 Voice Mail
Main Menu Display
Settings Menu
Switch User Menu
System Information Menu
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Frequently Used
Call Functions
Advanced
Call Features

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What is UniCom Enterprise?
UniCom Enterprise is IU’s term for unified communications,
a service at IU that brings voice, video, and data together in
a unified desktop communication system, providing instant
messaging (IM), telephone, email, desktop sharing, and
audio/video conferencing.
What is Microsoft Lync?
Microsoft Lync is a virtual connection between you and the
people you work with.
UniCom has integrated Microsoft Lync into IU’s communi-
cation systems to bring instant messaging (IM), PC to PC
phone calls, video calls, email, and calendar features. Many
of Microsoft Lync features work seamlessly with the UniCom
CX600 Polycom telephones.
Who can use UniCom services?
At Indiana University Southeast, faculty and staff can use
Microsoft Lync to communicate with those with UniCom ac-
counts.
Dialing with the Polycom CX600
This section covers dialing using your CX600 phone.
Dialing Inside the IU Network:
There are several ways to dial a contact within the IU South-
east network.
• Find the contact in your Contact List.
• Dial the IU Southeast extension number for the
contact,
• e.g. 2000.
• Numerically dial the contact’s name or username.
Dialing Locally Outside the IU Southeast Network:
There is no longer a need to press “9” or “1” to dial outside
the IU Southeast network. Dial the ten-digit number, e.g.
[phone].
To dial other IU campuses, dial the ten-digit number as
shown above.
Dialing Long Distance Phone Numbers:
Like the previous section, you no longer have to press “9”
or “1” to dial outside the IU Southeast network. Dial the
ten-digit number, e.g. [phone]. Wait for the dial tone,
then enter your long distance code.

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Polycom Displays and Menus
This section introduces you to the CX600 display, and the ac-
tions available to you. You will learn about using the contact
list, accessing upcoming appointments from your calendar,
viewing call logs, and checking your voice mail.
Contact List Display
The contact list displays all of your current contacts in Lync
2010. Adding a contact to Lync 2010 automatically adds it to
the CX600 desk phone.
The default contact list view displays Contact Groups.
The contact list will remember the last view selected. For
example, if you select Frequent Contacts the next time you
open the contact list it displays Frequent Contacts.
You can change the view by pressing the Menu button and
selecting Switch to Contact Groups View.
Use the Up or Down arrows
to select Contact List and
press OK button.
Use the Up or Down arrows
to cycle through Contact
List and press Left Select
to call.
Menu button
Locking and Unlocking Your Phone
Locking your phone prevents unauthorized access to your
contact list and the ability to make long distance phone calls.
After a period of inactivity, your CX600 desk phone will lock.
You can also lock your phone yourself.
Note: You can still use the basic dialing and answering func-
tions of your phone. However, many other features cannot be
used until you unlock your phone.
Lock the Phone:
1. Locking your desktop automatically locks the CX600
desk phone. Macs do not have this function.
2. Lock phone from Main Menu.
Unlock the Phone:
Unlocking desktop also unlocks phone (this is not the case
for Mac computers). You can also use the following steps:
1. Press Left Select to Unlock phone. The PIN entry
screen appears.
2. Enter your PIN, and press Left Select or OK.
Locked phone
displays Unlock.
OK Button
Up and Down Arrows

3
Call Log Display
The Call Log displays a history of calls made to or from your
desk phone.
Press Menu button to change the type of calls listed, choices
are:
• View All Calls
• View Incoming Calls
• View Outgoing Calls
Use the Up or
Down arrows to
select Call Log
and press OK.
Use the Up or
Down arrows to
cycle through Call
Log, and press
Left Select to call.
Press Right Select
to Open contact
and view contact
card.
Calendar Display
The CX600 calendar displays Outlook appointments for the
current day.
You can join an Online Meeting using Lync directly from your
desk phone.
*Mac users will not be able to use the calendar function.
Use the Up or Down arrows
to select Calendar and
press OK button.
Use the Up or
Down arrows to
cycle through
appointments.
Press Left Select or OK
button join conference.
Press Right Select to view
appointment details.

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Main Menu Display
The main menu displays available options for your desk
phone:
• Settings
• Lock Phone
• Call Forwarding
• Switch User
• System Information
Settings Menu
Customize your CX600 desk phone by adjusting the settings.
Customizable settings:
• Language (if enabled by IT Pro)
• Volume
• Ring Tones
• Brightness
• Themes
• Logging (for troubleshooting)
• Desk Phone Location
• Make Test Call
• Desk Phone PIN
• Time and Data Format
• Accessibility Features (High Contrast)
• Text Telephony (TTY)
Main Menu
appears on top
of display.
Press the Menu
button to view
main menu.
Press the Left
Select button
enter submenu.
Up and Down
arrows cycle
through menu
options.
Up and Down
arrows cycle
through menu
options.
Press the Menu
button to view
main menu.
Press the Left
Select button
enter submenu.
CX600 Voice Mail
Voice mail is saved in a centralized location and may be ac-
cessed from your desk phone.
The number of new voice mail messages are indicated next
to the voice mail icon on the CX600 display.
A list of voice mail messages is displayed in the list, show-
ing who left the message, presence status, and the date and
time that the message was recorded.
Press Menu button to view additional voice mail options:
• Open Contact Card
• Add to Contact
• Delete Voice Mail
• Call Voice Mail
Use the Up or
Down arrows
to select Voice
Mail and press
OK.
Use the Up or Down arrows
to cycle list and press Left
Select to play voice mail
directly on phone.
Press Right Select
to call person.

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Switch User Menu
Switch to another user:
1. Press Menu button.
2. Use the Up and Down arrows to select Switch User
and press Left Select.
3. CX600 signs out current user.
4. Press Left Select to Sign In.
5. The Sign In screen appears on the display.
6. Complete on screen instructions, entering:
• The new user’s Office Lync sign-in name.
• The new user’s network domain and username.
• The new user’s password.
• New PIN for user.
The new user’s contact list screen appears.
System Information Menu
System Information displays hardware and network con-
nection information, used by support organizations to help
troubleshoot connectivity issues.
System Information displays:
• Lync Phone Edition Software Version
• MAC Address
• IP Address
• Subnet Mask
• Gateway Address
• DNS Server
• VLAN ID
System
Information
Menu

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Phone Calls
Learn how to manage phone calls.
Make a Call
In addition to the standard way of making a phone call (by
picking up the handset and dialing), you can make calls as
follows:
• Calling from the Contacts screen on your phone
• Calling by searching for a contact using the keypad
• Calling from Microsoft® Lync™ 2010 on your com-
puter (See UniCom & Lync Basic In-depth Guide)
If your phone is locked, you must unlock it before you
can make a call. To unlock it, select Unlock.
To call from the Contacts screen on your phone:
1. From your phone’s Home screen, select the Con-
tacts icon, and then select the contact group the
user is in.
2. From the Contacts screen, use the up and down ar-
row buttons on the phone to select the contact, and
then select Call.
To call by searching for a contact using the keypad:
1. Press the numbers on the phone keypad that corre-
spond to the contact name or the phone extension.
For example, to find ‘Tony Smith,’ begin pressing
8669*76484, where ‘*’ is the space between the
first and last name.
2. When you find the contact you want to call, select
Call.
To make a PC to PC phone call using Microsoft Lync, see
the UniCom & Lync Basic Guide for Windows or the UniCom &
Lync Basic Guide for Mac.
Use the Up or
Down arrows
to select Voice
Mail and press
OK.
Contacts

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View Call Logs
The Call Logs screen displays a history of incoming, outgo-
ing, and missed calls.
To view your call logs:
1. From your phone’s Home Screen, select the Call
Logs icon.
2. From the All Calls screen, select Menu to sort the
calls.
Receive a Call
You can either answer a call or redirect the call to your voice
mail.
To handle an incoming call:
From the Incoming call screen, do one of the following:
• To answer the call, either select Answer or pick up
the handset.
or
• To send the caller directly to your voice mail, select
To Voice Mail.
Use Call Controls
Some of the buttons and features described below may not
apply to your phone.
Use the buttons on the phone console to do the following:
• To enable or disable the speakerphone during calls,
press:
• To adjust the volume of the handset, speakerphone,
headset speaker, and ringer if not in a call, press:
• To mute local audio during calls so that others can-
not hear you, press:
To receive audio through the handset, headset, or speaker-
phone, you must have the optional USB cable that connects
your phone to your computer installed.
If you adjust the speakerphone volume during a call, the
volume setting is retained for all subsequent calls that use
the speakerphone.
To mute everyone except yourself while in a conference call:
From the In Call screen, select Menu, and then
select Mute Audience.

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Check Voice Mail
You can access your voice mail to check messages or to
change your voice mail greeting. If you have unheard mes-
sages, the Voice Mail icon displays a number indicating how
many messages you have, and a red light appears at the
upper right corner of your phone.
To check your voice mail:
1. From your phone’s Home screen, select the Voice
Mail icon.
2. Select ‘Call Voice Mail’.
3. Listen to the options and follow the prompts. If you
wish to use the touchtone menu rather than the
voice menu, press ‘0’.
The Voice Mail screen displays the phone number,
message date, and time of the call. For contacts
listed in your personal contacts or corporate direc-
tory, the name and contact card of the sender also
displays.
To check your voice mail on a campus phone (other than your
own):
1. Call 812-941-2120 to get to the voice mail menu.
2. Press the *key.
3. Enter the 10-digit number of the voice mail box you
want to reach, e.g. 555-555-5555 (even though the
prompt says to enter your extension).
4. Enter the PIN, then the #key.
To check your voice mail on an off-campus phone (including
cellphones):
1. Call 812-941-2120 to get to the voice mail menu.
2. Enter the 10-digit number of the voice mail box you
want to reach, e.g. 555-555-5555 (even though the
prompt says to enter your extension).
3. Enter the PIN, then the #key.
Record Your Voice Mail Greeting
Unicom allows users to easily customize their voice mail
greetings.
To record your voice mail greeting:
1. Call your voice mail box.
2. Press ‘0’ for touchtone menu.
3. Press ‘5’ to change your voice mail greeting.
*To record an out-of-office greeting, press ‘6’ after
step 2 from above and follow the instructions.

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Transfer a Call
You can transfer calls in these ways:
• To someone else, either directly (without speaking to
them), or by talking with them first.
• To a Parking Lot so that the call can be placed on
hold and retrieved by someone else.
• To your mobile phone.
To transfer a call directly to someone else:
1. From the In Call screen, select Menu, and then
select Transfer Directly To.
2. Enter a number or select a contact, and then select
Transfer.
To consult with someone before transferring a call:
1. From the In Call screen, select Menu, and then
select Consult then Transfer To.
2. Enter a number or select a contact. After you speak
with the person you’re transferring the call to, select
Complete Transfer.
To transfer a call to a Parking Lot:
1. From the In Call screen, select Menu, and then
select Transfer to Parking Lot. The call will be placed
on hold.
2. A notification appears, displaying a number to call to
retrieve the call.
3. Contact the team that you want to answer the call,
and give them the number from the notification.
To transfer a call to a mobile phone:
From the In Call screen, select Menu, and then
select Transfer to Mobile Phone.
Set Up Call Forwarding
You can configure your phone so that all incoming calls are
forwarded to another number or one of your contacts.
You can also forward calls while the phone is ringing see
Connect with CX600 – Forward Call.
Call forwarding options:
• Do not forward calls.
• Forward to voice mail.
• Forward to one of my numbers.
• Forward to a contact.
• Simultaneously ring one of my numbers.