Polycom Sound station2 direct connect-meridian Service manual

SoundStation2

Direct Connect - MERIDIAN

User Guide and

Administrator Guide

USER GUIDE / ADMINISTRATOR GUIDE

NOTICE regarding the use of this product and

the Nortel Networks TCM interface:

NOTICE REGARDING THE USE

OF THIS PRODUCT AND THE

NORTEL NETWORKS TCM IN-

TERFACE: USE OF THIS PROD-

UCT IS LIMITED TO INTERNAL

PRIVATE TELECOM NETWORKS

AND WITH PRIVATE EXCHANGE

SWITCHES AND THE TCM INTER-

FACE USE IS LIMITED TO SOLELY

ENABLE THIS PRODUCT TO

INTERFACE AND INTEROPERATE

WITH THE NORTEL NETWORKS

MERIDIAN 1 AND SL-100 PRIVATE

BRANCH EXCHANGE SWITCHES

(THE “SYSTEM”) BY CONNECT-

ING THIS PRODUCT WITH A SYS-

TEM IN A MANNER ENABLING

THE PRODUCT TO INTERFACE

WITH AND/OR INTEROPERATE

WITH SUCH SYSTEM SOLELY BY

MEANS OF THE TCM INTERFACE

INCLUDED IN THE PRODUCT.

ONLY ENTITIES HAVING, USING

OR SELLING INTERNAL PRIVATE

BRANCH EXCHANGE SWITCHES

IN OR FOR INTERNAL PRIVATE

TELECOM NETWORKS AND/OR

ENTITIES SELLING TELEPHONY

DEVICES FOR SUCH PRIVATE

BRANCH EXCHANGE SWITCHES.

REVERSE ENGINEERING OF

THE PRODUCT IS PROHIBITED.

FAILURE TO COMPLY WITH THE

LIMITATIONS ON USE SPECI-

FIED COULD RESULT IN LEGAL

PROCEEDINGS BEING BROUGHT

BY EITHER POLYCOM OR NOR-

TEL NETWORKS OR BOTH FOR

INFRINGEMENT OF INTELLEC-

TUAL PROPERTY RIGHTS.

THE LIMITATIONS ON USE SET

FORTH HEREIN SHALL APPLY TO

ALL SUBSEQUENT PURCHASERS

(INCLUDING RESELLER DEAL-

ERS) AND USERS.

SAVE THESE INSTRUCTIONS

When using your telephone equipment, the following safety precautions should

always be followed to reduce the risk of ﬁre, electric shock, and injury to people.

• Read and understand all instructions.

• Follow all warnings and instructions marked

on the equipment.

• Installation must be performed in accordance

with all national wiring rules.

• The outlet to which this equipment is con-

nected must be installed near the equipment,

and must always be readily accessible.

• This equipment can be hazardous if im-

mersed in water. To avoid the possibility of

electrical shock, do not use this equipment

while you are in the bathtub or shower, or

when you are wet. If you accidentally drop

the equipment into water, do not retrieve

it until you have ﬁrst unplugged all cords.

Do not reconnect this equipment until it has

dried thoroughly.

• Avoid using this equipment during electrical

storms in your immediate area. There is a

remote risk of electric shock from lightning.

Urgent calls should be brief. Even though

protective measures may have been installed

to limit electrical surges from entering your

home or business, absolute protection from

lightning is impossible.

• If you suspect a natural gas leak, report it

immediately, but use a telephone away from

the area in question. The SoundStation2

Direct Connect’s electrical contacts could

generate a tiny spark. While unlikely, it is

possible that this spark could ignite heavy

concentrations of gas.

• Never push objects of any kind into the

SoundStation2 Direct Connect through

housing slots as they may touch hazardous

voltage points or short out parts that could

result in a risk of electric shock. Never spill

liquid of any kind on the telephone. If liquid

is spilled, contact service personnel.

• To reduce the risk of electric shock, do not

disassemble SoundStation2 Direct Connect.

Opening or removing covers may expose

you to hazardous voltages. Using incorrectly

reassembled equipment can cause electric

shock. If your telephone equipment does

not work properly, refer to the section de-

scribing how to connect service. The support

telephone number can be found on the back

cover of this booklet.

• Never install telephone wiring during a

lightning storm.

• Never install telephone jacks in wet locations

unless the jack is speciﬁcally designed for

wet locations.

• Never touch uninsulated telephone wires or

terminals unless the telephone line has been

disconnected from the network interface.

• Always use caution when installing or

modifying telephone lines.

IMPORTANT SAFETY

INSTRUCTIONS

Thank You ............................................. 6

Overview .............................................. 6

Parts List ............................................... 7

System Compatibility ............................... 8

Setting up SoundStation2 Direct Connect .... 8

Features .............................................. 10

LED Indicators .......................................................................................10

Buttons ................................................................................................ 10

Understanding the Display ..................................................................... 10

Using SoundStation2 Direct Connect ........ 11

Placing a Call ........................................................................................ 11

Answering a Call ................................................................................... 11

Answering a Second Call ........................................................................11

Ending a Call ......................................................................................... 11

Call Hold ...............................................................................................12

Call Mute .............................................................................................. 12

Call Timer ............................................................................................. 12

Redial ...................................................................................................12

Ringer Volume Adjustment ..................................................................... 13

Dial Tone and Volume Adjustment ........................................................... 13

Speaker Volume Adjustment ..................................................................13

Display Contrast ................................................................................... 13

Ring Type ............................................................................................. 14

Back Light ............................................................................................. 14

Language .............................................................................................. 15

Special Audio Mode ............................................................................... 16

Conferencing - using the button ..................................................... 16

Bridge Soft Key ..................................................................................... 17

Phone Book .......................................................................................... 18

View System Information ...................................................................... 20

Auxiliary Audio Port .............................................................................. 21

Using the Meridian Phone ...................................................................... 21

Troubleshooting ................................... 23

No Dial Tone ......................................................................................... 23

Does Not Ring ....................................................................................... 23

Flickering LCD ....................................................................................... 23

Keypad Input Doesn’t Register ...............................................................23

Mufﬂed or “in a well” Reception ...........................................................23

Table of Contents

Short Silences, Echoes, or Clipped Speech ................................................ 24

Physical Damage ................................................................................... 24

For Best Performance ............................................................................ 24

LCD Messages ....................................................................................... 25

Administrative Setup - Overview ............ 27

Passcode .............................................................................................. 28

Location Information .............................................................................. 29

Diagnostics .......................................... 31

Mic (Microphone) Test ........................................................................... 31

Console SPKR (Speaker) Test ................................................................. 31

Restore Defaults ................................................................................... 32

Speciﬁcations and Warranty Information .. 33

Limited Warranty and Limitation of Liability ............................................ 34

FCC Rules ............................................................................................. 36

Canadian Department of Communications Notice ...................................... 36

Table of Contents

SoundStation2 Direct Connect User Guide - 6

Thank You

Thank you for choosing the Polycom

SoundStation2 Direct Connect. This

conference phone can be connected

directly to most NORTEL® Meridian®

digital PBX telephone systems. There

is no need for analog terminal adapt-

ers, analog lines or analog line cords

to support your conferencing system.

In this User Guide, you will ﬁnd

everything you need to quickly set up

your new conference telephone.

Be sure to verify with your System

Administrator that your network

is prepared for conﬁguring your

SoundStation2 Direct Connect tele-

phone. Lastly, it is important that

you read the Parts List, and the Safety

Notices section in this guide before

you begin using the SoundStation2

Direct Connect.

Overview

SoundStation2 Direct Connect is a perfect entry level conference telephone for

your business, suitable for use in small to medium-sized conference rooms and

ofﬁces.

SoundStation2 Direct Connect features:

Acoustic Clarity Technology

Polycom’s legendary technology that

automatically allows people on both

sides of the call to speak at the same

time.

Enhanced User Interface

A backlit LCD display and three soft

keys make the phone very easy to

use. Caller related information such

as CallerID is easy to read and the

built-in phonebook and speed dial list

can hold up to 25 entries.

Multi-language Support

Set the phone up to display the lan-

guage that you are most comfortable

with. Choose from English, French,

German, Italian, Norwegian, Spanish,

and Brazilian Portuguese.

Enhanced Connectivity Options

Simply connect a pair of extension

microphones to the telephone to ex-

tend the microphone pickup range.

SoundStation2 Direct Connect User Guide - 7

Parts List

The following items are included in

your SoundStation2 Direct Connect

package. Check this list before instal-

lation to ensure that you have received

each item.

If you are missing any items, please

contact your SoundStation2 Direct

Connect reseller.

SoundStation2 Direct Connect Console Console to Interface Module Cable

Interface Module

Extension microphones

(Sold as an accessory.)

Documentation/CD

onne

tion

iagram

Network Cable

RJ11 to RJ45 Adapter Cables

(Additional adapters supplied in some

countries.)

Power Adapter (Varies by country.)

SoundStation2 Direct Connect User Guide - 8

SoundStation2 Direct Connect is

compatible with any digital voice port

on NORTEL® Meridian®, Meridian

1 (option 11 to 81), SL-1, or SL-100

PBX with the exception of those sup-

porting MBS (CENTREX®) phone

sets. In addition to the basic product

functions, it supports two special func-

tions - Conference and Transfer - in

the same manner as the default M2616

Model 20, using key number posi-

tion 3 for Conference and key number

position 6 for Transfer. Contact your

PBX Administrator to confirm that the

Conference and Transfer functions at

the port are assigned to these key num-

ber positions.

System Compatibility

1. Insert the short Network Cable into

the SoundStation2 Direct Connect

Interface Module jack marked with

the Network icon ( ). Plug the

other end into the digital voice

jack, as shown.

► If the connector does not fit, you

will need one of the optional RJ11

to RJ45 Network Cables for con-

nection to the wall jack, and for

your phone should you choose that

option. This cable has a smaller

connector on one end, so try it both

ways.

You have the option to install a Meridian

series telephone along with your

SoundStation2 Direct Connect:

1. Plug the Meridian Telephone cable

into the jack on the Interface Mod-

ule indicated by the telephone icon

► If the connector does not fit you

will need one of the optional

cables as a replacement for your

phone cable. This cable has a

smaller connector on one end, so

try it both ways.

2. Plug the long cable into the jack on

the Interface Module labeled with

the icon as shown.

Setting up SoundStation2 Direct Connect

Any digital phone supported by your

telephone network can be connected to

the phone jack on the Interface Module.

SoundStation2 Direct Connect User Guide - 9

Ready State

SoundStation2 Direct Connect will dis-

play a Ready message upon power up and

completion of initialization.

The Ready message is also shown after a

call is completed and the phone is avail-

able for the next call.

BEREIT

WIEDERW.

TEL.BUCH

KURZWAHL

5551212

READY

REDIAL

PH BOOKSP DIAL

5551212

PREPARADO

RELLAMAR

DIR TELMARC RÁP

5551212

PRÊT

RECOMP

ANNUAIREABRÉGÉ

5551212

PRONTO

RISEL.

RUBRICAN. ABBR.

5551212

KLAR

NY OPPR

TLFLISTEHURTIGNR

5551212

PRONTO

REDISCAR

LIST TELDISC RAP

5551212

English

German

Spanish

French

Italian

Norwegian

Portuguese

(Brazilian)

3. Plug the other end into the slot

under the SoundStation2 Console

as illustrated. Then thread the

cable through the channels on the

underside of the console as shown

at right.

4. Plug the Power Adapter Cable

into the Interface Module jack

marked then plug the Power

Adapter into the electrical outlet.

► The first time the SoundStation2

Direct Connect is powered up and

connected to the network through

the Interface Module, it will run

a brief self-test and synchronize

itself with your telephone network.

During this time the LEDs will

blink. When the process is com-

plete you will hear a tone and the

LEDs will switch off. This process

can take 20 seconds.

The SoundStation2 Direct Connect is

designed for greater room coverage

with extended microphones.

► If using the optional extension

microphones, connect to

SoundStation2 as shown at

right.

Place the SoundStation2 Direct

Connect on a flat, stable surface in the

center of the room.

► If using the extended hypercar-

diod microphones, for the best

coverage, position as shown in

the examples to the right.

MIC 1

MIC 3MIC 2

MIC 4 MIC 5

SoundStation2 Direct Connect User Guide - 10

BEREIT

WIEDERW.

TEL.BUCH

KURZWAHL

5551212

READY

REDIAL

PH BOOKSP DIAL

5551212

PREPARADO

RELLAMAR

DIR TELMARC RÁP

5551212

PRÊT

RECOMP

ANNUAIREABRÉGÉ

5551212

PRONTO

RISEL.

RUBRICAN. ABBR.

5551212

KLAR

NY OPPR

TLFLISTEHURTIGNR

5551212

PRONTO

REDISCAR

LIST TELDISC RAP

5551212

English

German

Spanish

French

Italian

Norwegian

Portuguese

(Brazilian)

Features

LED Indicators

Buttons

Understanding the Display

The LEDs located on the top of

your SoundStation2 Direct Con-

nect™ indicate the current status

of your conference phone:

Green - your call is in progress.

Blinking green - a call is incoming.

Red - your call is muted.

Blinking Red - your call is on hold.

Displays a menu

of settings and

options.

Exit

Exits from current screen

to previous menu.

Soft Keys

The screen will display

labels for these keys to

identify their context-sensi-

tive functions.

Phone

Answers incoming calls,

dials a call, ends a call,

and provides dial tone.

Conference

Call or join additional call

participants during a conference

call.

Dial Pad

These 12 keys provide the 10 digits, the 26

alphabetic characters, and special characters

available in context sensitive applications.

Mute

Toggle on or off during a conversation.

Volume

Use these to adjust the

volume of the speaker, ringer

and dial tone.

Select

Choose a menu item.

Scroll

Navigate up or down

through displayed lists.

Information Area This Phone’s Number

Soft Key Functions

The screen will display labels for these

keys, to identify their context-sensitive

functions.

onne

tion

iagram

SoundStation2 Direct Connect User Guide - 11

Using SoundStation2 Direct Connect

Direct Dial

1. To obtain dial tone, press the

key.

2. Dial the desired number.

Indirect Dial

1. From the Ready screen, dial the

desired number.

2. Press the key or the SEND

soft key to make the call.

► If you make a mistake entering

the telephone number, press the

<DEL soft key.

Answering a Call

Press the key or any number key

to answer an incoming call. Pressing

the key will override all other

telephone activity. The three LEDs will

blink green when the phone rings, and

the display will show “Incoming Call”.

SEND

Ending a Call

To end a call, press the key.

Placing a Call

SoundStation2 Direct Connect allows you to place a call over a

digital line. Several methods are available to initiate a call.