Polycom Daisy Hosted Voice User manual

1
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Polycom VVX250 Full User Guide

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Brierfield, Nelson
Lancashire BB9 5SR
Contact us:
T: 0800 040 8888
E: [e-mail]
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Table of Contents
1Introduction ................................................................................................................................4
2How to set up the Polycom VVX250.............................................................................................5
2.1 Phone Keys and Hardware................................................................................................................ 5
2.2 VVX250 Hardware Features and descriptions.................................................................................... 6
3Phone Icons and Status Indicators ...............................................................................................7
4Calls Actions................................................................................................................................8
4.1 Place calls ........................................................................................................................................ 8
4.2 Answer an incoming call................................................................................................................... 8
4.3 Hold a call........................................................................................................................................ 8
4.4 Resume a Call................................................................................................................................... 9
4.5 Ending Calls...................................................................................................................................... 9
4.6 Transferring Calls ............................................................................................................................. 9
4.7 Transfer a Call ................................................................................................................................ 10
4.8 Cancel a Transfer ........................................................................................................................... 10
5Managing Calls .........................................................................................................................11
5.1 Display Calls from the Lines Screen................................................................................................. 11
5.2 Display Calls from the Calls Screen.................................................................................................. 11
5.3 Manage a Call from the Calls Screen............................................................................................... 11
5.4 Reject Incoming Calls ..................................................................................................................... 12
5.5 Reject Calls from a Contact............................................................................................................. 12
5.6Rejecting Calls with Do Not Disturb ................................................................................................ 12
5.7 Enable Do Not Disturb.................................................................................................................... 12
5.8 Call Forwarding .............................................................................................................................. 13
6Audio Conference Calls..............................................................................................................14
6.1 Initiate a Conference Call ............................................................................................................... 14
6.2 Join Calls to Create a Conference Call ............................................................................................. 14
6.3 End a Conference Call .................................................................................................................... 15
6.4 Hold a Conference Call ................................................................................................................... 15
6.5 Resume a Conference Call.............................................................................................................. 15

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6.6 Mute and Unmute Audio................................................................................................................ 15
7Phone Actions ...........................................................................................................................16
7.1 View the Contact Directory ............................................................................................................ 16
7.2Listen to Voicemail......................................................................................................................... 16
8Enabling Wi-Fi functionality for the Polycom VVX250.................................................................17

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1Introduction
Polycom VVX250 Guide
This user guide will help you to navigate and use your VVX250 phone. It will give you an overview of your
phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced
phone functions.

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2How to set up the Polycom VVX250
The phone will arrive pre-configured and needs to be connected to the internet & powered up using Power
over Ethernet (PoE) or via AC power supply.
2.1 Phone Keys and Hardware
The figure below shows the main phone keys and features.

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2.2 VVX250 Hardware Features and descriptions
Reference
Number
Feature
Feature Descriptions
1
Line keys
Enable you to select a phone line, view calls on a line, or quickly
call a favourite contact.
2
Reversible tab
Secures the handset in the cradle when your phone stand is
positioned at a high angle. To secure the handset, remove the
tab, reverse it so the protrusion points up, and re-insert it.
Position the handset so the protrusion on the tab fits into the
slot on the handset.
3
Speaker
Provides ringer and speakerphone audio output.
4
Back key
Enables you to return to the previous screen.
5
Transfer key
Transfers an active call to a contact.
6
Hold key
Holds an active call or resumes a held call.
7
Volume keys
Adjust the volume of the handset, headset, speaker, and ringer.
8
Dial pad
Enables you to enter numbers, letters, and special characters.
You can also use the dial pad keys to select menu items that have
index numbers.
9
Mute key
Mutes local audio during calls and conferences.
10
Speakerphone key
Enables you to place and receive calls using the speakerphone.
11
Headset key
Enables you to place and receive calls through a headset.
12
USB Port
Enables you to attach a USB flash drive or USB headset.
13
Home key
Displays the Home screen from other screens and displays the
Lines and Calls screen from the Home screen.
14
Navigation keys / Select key
Scrolls through information or options displayed on the phone's
screen. Selects a field of displayed data.
15
Soft keys
Enable you to select context sensitive keys that display along the
bottom of the screen.
16
Security slot (on back)
Enables you to attach a universal security cable lock to your
phone so you can secure it to a desktop.
17
Screen
Shows a 7.1 cm (2.8 in) colour display that enables you to view
menu options and data.
18
Message Waiting Indicator
Flashes red to indicate when you have new messages.

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3Phone Icons and Status Indicators
Icon
Meaning
Icon
Meaning
Registered line
Phone warning
Unregistered line
Login credentials invalid
Outgoing call
Shared line
Held call
Call forwarding enabled
Incoming call
Presence status (Available)
Active conference
Presence status (Busy or In a Call)
Do Not Disturb enabled
Presence status (Away)
Favourite
Presence status (Do Not Disturb)
Placed call
Presence status (Offline)
Received call
New massage
Missed call
Wireless network

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4Calls Actions
4.1 Place calls
The VVX 250 phone can manage a maximum of three active, incoming, and held audio calls at a time.
However, you can have only one active call in progress with numerous other incoming calls or calls on hold
on all phones.
Procedure
1. Do one of the following:
Start typing a phone number.
Select New Call.
Press a line key.
Pick up the handset, press , or press .
2. Enter a number or select a recent contact.
3. Select Dial.
4.2 Answer an incoming call
Procedure
Do one of the following:
Pick up the handset.
Press or select Answer.
Press .
After you answer the incoming call, the call becomes active.
4.3 Hold a call
You can place any active call on hold on VVX 250 Phone
Procedure
During an active call, select Hold
If you're in the Calls screen, select the call first.

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A hold icon is displayed on the line of the held call.
4.4 Resume a Call
You can view and resume all held calls on the phone.
Do one of the following:
Select Resume.
From the Calls screen, select the call and select Resume.
4.5 Ending Calls
You can end active calls at any time, however, you must resume held calls before you can end the call.
You can end an active call on your phone at any time.
Do one of the following:
Place the handset on the cradle.
Press End Call.
In the Calls screen, highlight the call and press End Call
4.6 Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
Blind transfer—Transfers the call directly to another line without speaking with the other party first.
Consultative transfer—Enables you to speak with the other party before completing the transfer.
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls on VVX 250 phone.
When you choose a default transfer type, the phone uses the selected transfer type for all calls.
Consultative is the default transfer type.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type.

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The selected transfer type is used for all calls.
4.7 Transfer a Call
You can transfer a call to another contact and choose the transfer type you want to use for the call.
Procedure
1. During a call, do one of the following:
Press Transfer to use the default transfer type.
Press and hold Transfer to use the non-default transfer type.
For example, if Blind is the default, press and hold Transfer to perform a Consultative
transfer.
Press Transfer > More and select Blind or Consultative.
Depending on the default transfer type, either the Blind or Consultative option displays. For
example, if the default transfer type is Blind, then you can select Consultative.
2. Dial a number or choose a contact from the Recent Calls or a directory.
If the transfer type is set to Blind, the call is transferred immediately.
3. If the transfer type is set to Consultative, select Transfer after speaking with your contact.
4.8 Cancel a Transfer
If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
Procedure
Select Cancel.
The call is not transferred and becomes active.

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5Managing Calls
5.1 Display Calls from the Lines Screen
You can display the calls for each line from the Lines screen. When you select a phone line that has a held
call, the first held call on that line is automatically resumed, even if you already have an active call on a
different line.
Procedure
Press and hold the line key
5.2 Display Calls from the Calls Screen
You can view multiple calls on your line from the Calls screen.
Procedure
1. Do one of the following:
Press the Home key
From the Lines screen, press the Calls soft key.
The Calls screen is displayed with the list of active and held calls for each line on the phone.
5.3 Manage a Call from the Calls Screen
From the Calls screen, you can manage a call by holding, resuming, or transferring the call.
Procedure
1. Select a call.
2. Do one of the following:
Select Hold to place an active call on hold.
Select Resume to make a held call active.
Select End Call to end a call with a contact. You can end active calls only, so resume the held call first
before ending it.
Select Transfer to send the call to another contact.

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Select Conference to initiate a conference call.
5.4 Reject Incoming Calls
You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in
your Recent Calls list. Rejecting calls is not available for shared lines.
Procedure
1. From the Incoming Call screen, select Reject.
5.5 Reject Calls from a Contact
You can send incoming calls from a particular contact directly to your voicemail.
Procedure
1. Navigate to Directories > Contact Directory.
2. From your Contact Directory, select a contact.
3. From the Contact Information screen, select Edit or tap.
4. From the Edit Contact screen, select Auto Reject > Enabled and select Save.
Calls from the contact are sent directly to voicemail when the contact calls
5.6 Rejecting Calls with Do Not Disturb
Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be
interrupted.
5.7 Enable Do Not Disturb
You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail.
All calls you receive while DND is enabled are logged in the Recent Calls list.
Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have
the option to answer or ignore the call.
Note: When you set your presence status to Do Not Disturb and enable DND on your phone, a message
stating that your status is set to Do Not Disturb scrolls under the time display, and the DND icon does not
display in the status bar.

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Procedure
1. Select DND
5.8 Call Forwarding
You can forward an incoming call to a contact or forward all incoming calls to a contact.
To forward an incoming call:
1. In the Incoming Call screen, select Forward.
2. From the Call Forwarding screen, enter the forwarding number, and select Forward.
To forward all incoming calls:
1. Select Forward or navigate to Settings > Features > Forward.
2. If your phone has multiple lines, select a line.
3. On the Forwarding Type Select screen, select a forwarding type.
4. Enter a contact's number if enabled, and select Enable.
If you selected the No Answer option, enter the number of rings before the call is forwarded.
To disable call forwarding:
1. Select Forward.
2. If your phone has multiple lines, select a line.
3. From the Forwarding Type Select screen, select your forwarding type, and select Disable.

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6Audio Conference Calls
The VVX250 phone can manage a maximum of three active or held conference calls at a time. However, you
can have only one active conference call in progress with numerous other conference calls on hold.
6.1 Initiate a Conference Call
You can initiate a conference call with up to two contacts.
Note: When your phone is set up for single key press conferences, you do not need to select the Conference
soft key a second time to join parties to a conference call.
Procedure
1. Call a contact.
2. When the contact answers, select the Conference soft key.
The call is held.
3. Enter another contact's number or select a contact from the directory or the call lists.
4. When the contact answers, select the Conference soft key.
All call participants are added to a conference call.
6.2 Join Calls to Create a Conference Call
You can join one active call and one held call into a conference call.
Procedure
1. Do one of the following
When you have an active call and a held call, select the Join soft key.
When you have an active call and more than one held call, select a held call and then select the Join soft
key.
The active call and the selected held call are joined into a conference. If you have multiple held
calls, the other held calls on the line remain held.

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6.3 End a Conference Call
When you end a conference call, your connection to the call and all other participants will end.
Procedure
1. During a conference call, select End Call.
6.4 Hold a Conference Call
When you place a conference call on hold, you place all conference participants on hold.
Procedure
1. Select Hold
6.5 Resume a Conference Call
Resuming a held conference call enables all participants to hear the audio of everyone on the call.
Procedure
1. Select Resume.
6.6 Mute and Unmute Audio
You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset,
headset, and speakerphone. You can still hear all other parties when you mute your microphone.
Procedure
1. During a call, including a conference call, press the mute key
The other parties cannot hear you.
2. Press again to unmute the microphone.

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7Phone Actions
7.1 View the Contact Directory
You can view and add contacts to the Contact Directory. To view the Contact Directory:
From the Home screen, Directories > Contact Directory.
7.2 Listen to Voicemail
Procedure
1. Navigate to Messages.
2. Select Message Center.
3. If you have multiple lines on your phone, select the line that has the new message.
4. From the Messages screen, select Connect and follow the prompts to access your messages.

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8Enabling Wi-Fi functionality for the Polycom
VVX250
By default, the Polycom VVX250 is configured to connect via a wired connection. To enable the Wi-Fi
functionality a USB Wi-Fi dongle needs to be connected to the device and the Wi-Fi option needs to be
enabled from within the menu.
Start by inserting the USB Wi-Fi dongle into the USB port on the side of the device. The Wi-Fi mode then
needs to be enabled.
This can be done by following the below menu sequence:
Entering the Main Menu and navigating down to option 7 “Wi-Fi”
Entering the “Wi-Fi” menu option will present the current status, which as default will be “Off”

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To enable this functionality, navigate down to “On” and press the “Select” key
Once this is selected, the phone will advise you that it requires a reboot, select “Cancel” to go back or “Yes”
to continue with the reboot.
It’s important to note that when the device boots up, it will no longer be able to obtain an IP address via the
wired connection (Both Wired and Wireless cannot run in parallel).

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Once the device has started the above prompt will be displayed on screen, press “Start” to begin the setup.
The ability to scan for a Wi-Fi network is presented. A list of available networks will populate this page and
from here you can press “Select” to attempt to join that network.
Upon pressing “Select” you will need to enter the appropriate security credentials for that particular Wi-Fi
network. Once you have finished press the “More” option and then press “Connect”
The device will then join the chosen Wi-Fi network.

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A visual indicator is present at the top right corner of the display.