Polycom VVX 311 User manual

Transferring Calls - Blind
To perform a ‘Blind’ transfer – that is, sending the call to another
party directly without any consultation…
Hold the Transfer button or soft key down for a few seconds and
you will be offered a chance to select the ‘Blind’ transfer method.
Once ‘Blind’ is selected, dial the number to which you want to
transfer the caller and hit Send. The held caller will immediately
ring to the party you are transferring to.
Note: Blind transfer sends the calling party’s caller id.
Cancel a Transfer – at any time during the process of transferring
you may hit the Cancel soft key and you will resume your call and
be directly connected to the caller again.
Sending Calls Directly to Voicemail
With the call active press “Transfer” then dial *55 and the
extension of the person whose voicemail you want to get the call
followed by # (you can listen to the prompts once you dial *55).
To drop a call directly into your own voicemail, press Transfer #.
Contact Us
If you need additional help, please call our support desk-- 611
from any Reynwood phone or 800.747.1704.
[e-mail]
www.reynwood.com
[e-mail]
www.reynwood.com
Using Your
Polycom VVX
310/311 Phone
Learn how to become familiar with
your Polycom VVX 310/311 series
phone with this easy reference guide.

Layout
The following figure shows the important phone features.
Soft Keys and Buttons
Buttons are physical keys on your phone which always perform the
function for which they are labeled. Soft keys are functions you see
on the LCD screen that change depending upon what you are
doing. Select a soft key function by pressing the plastic button
directly underneath it.
Transferring Calls
There are three methods of transferring calls: Consultative, Blind, and
Direct-to-Voicemail.
Consultative – To transfer a call to some with ‘consultation’ – that
is, you speak to the person you are transferring the call to first…
 With a call in progress, press the Transfer button. The caller
will automatically be placed on hold.
Dial the recipient – then Send
 When the recipient answers, announce the caller.
 Press the Transfer button again to complete the transfer. The
caller and the party you are transferring to will be immediately
connected, so it is recommended that you get into the habit of
telling the party you are transferring the call then hit the
Transfer button.
Note: You may also use the Transfer soft key instead of the Transfer button.
Also, when transferring with consultation, the person you are transferring to
will see your caller ID and not the caller’s ID that you are transferring.

Answering/Managing Multiple Incoming Calls
With call waiting on, up to 4 simultaneous calls can be active on
one extension. You will see the next incoming call displayed on
the screen – and you will hear a call waiting tone.
 Press the Answer soft key and the active call will
automatically be placed on hold

Use the up and down navigation arrows to toggle between
calls
 The soft key functions will apply to whichever call is
‘highlighted’ on your screen
 To place an active call on hold, use the up and down
arrow keys to highlight it and press the Hold soft key. To
pick a held call, highlight it, and press the Resume soft
key.
Phone Views
Your phone has three main views: Lines (the default), Home, and Calls.
Use the Home button to toggle between all available views.
Lines –
This view is your phone’s default display showing your phone's
extension(s), and soft keys.
Home – Access this view by pressing the Home button and use your
phone's Navigation Disk to scroll through and select icons for various
functions that may be available to you.
.
Calls – This view displays any time you have at least one active call.
Use the up and down arrow keys on the Navigation Disk to see and
select calls. If your phone has multiple lines, calls display under the
associated line.

Common Features & Functions
Placing Call s
You can perform all the functions of your VVX
310/311 series
phone with the handset still in the cradle (On Hook) or with the
handset out of the cradle (Off Hook).
Using the Dial Pad
On Hook
 Dial the number on the dial pad.
 Complete your call by taking one of the following steps:
o Press the Dial soft key
o Press the Line key (of the extension you want to
call from)
o Press the Speakerphone button
o Lift the handset
Off Hook
 Lift the handset to hear dial tone
 Dial the number on the dial pad.
 Wait – and the number will be dialed after a few seconds
Note: If you lift the handset before dialing, the system will attempt to dial
the digits already entered after a slight pause. Leaving the handset in the
cradle until you are finished dialing will provide you all the time you need
to enter the number in full. You do not have to preface numbers with a ‘1’
or a ‘9.’
Using the Dialer
The Dialer initially displays a list of previously-placed calls. As
you enter digits on the dial pad, the Dialer shows you recently
called numbers which match the one you are currently dialing.
You can use the up and down navigation arrows to highlight the
number you want to call. Once the number is highlighted, press
the Send soft key.
Using Recent Call Lists
When your phone is showing the Lines View, the left, right, and
down arrows are a one-touch shortcut to different Recent Calls
lists. Press an arrow to access a list, then highlight the number
and press send (see ‘Using the Dialer’ section) to place the call.
You can answer an incoming call in any of the following ways:
 Pick up the handset
 Press the Line key on which the call appears
 Press the Answer soft key
 Press the Speakerphone button
Note: Except for answering with the handset – all methods
above engage the speakerphone.
Adding Speed Dials
To add a contact:
 Press the Home button (House Icon)
 Select Directories (scroll to highlight using navigation
arrows)
 Press 1 to select Contact Directory
 Press Add soft key
 From the Add Contact screen, enter contact information.
> Use the dial pad keys to enter name
> Use the down arrow to get to the next field
> Enter the number to dial in the Contact field
 Press Save
The speed dial will appear on the next available 'line' on your
phone.