Polycom VVX 300 User manual

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Hosted Phone
Quick Start Guide
Get the most out of our Hosted Phone
service with these handy instructions
for the Polycom VVX 300-310 phone.

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Contents
Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Helpful Tools and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
My Account and Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Make the Right Connection
Thanks for choosing Midco for your business hosted phone service!
Your experience with this service matters to us. We hope you find this
quick start guide is a helpful tool to get you going with this service.
We have even more tips and tools at Midco.com/Business/Support,
where you can learn more about dierent features, read common
questions and answers, and get tips about your services.
We’re also available every day to answer your business phone
questions at 1.800.888.1300.

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Equipment
Dial Pad
Use the dial pad buttons to enter information for new contacts.
• To type with the dial pad
keys, press a button repeatedly
to view the character options.
Stop to select a character.
• To backspace or delete, press
the << (backspace) button.
• To type other characters, select
Encoding or Mode. When
using the dial pad buttons,
use the 1, *, 0and #buttons.
Volume
You can easily adjust the ringer
or call volume on your phone.
• To change the call volume,
press the plus or minus toggle
buttons during a call.
• To change the ringer volume, press the plus or minus toggle buttons
when the phone is idle or ringing.
Microphone
Although the microphone picks up your voice, you can mute your microphone so
others cannot hear you when you’re using the handset, headset or speakerphone.
• Press the mute button so other parties can’t hear you.
• Press the mute button again to unmute.
1. Security slot (on back)
2. Hookswitch
3. Reversible tab
4. Speaker
5. Dial pad buttons
6. Transfer
7. Messages
8. Hold
9. Microphone
10. Volume buttons
11. Mute buttons
12. Speakerphone buttons
13. Headset buttons
14. Navigation/select buttons
15. Soft keys
16. Home key
17. Line keys
18. Message waiting indicator
1
2
3
4
13
14
15
16
17
18
12
11
10
7
6
5
9
8

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Do Not Disturb
If you have a service that supports Do Not Disturb (DND), you can disable ringing
and forward all your calls directly to voicemail.
To enable or disable ringing, press the DND softkey from the Home or Lines
view. When it is enabled, the DND icon displays in the status bar and beside the
appropriate Line key.
Ringtones
To change your incoming call ringtone:
1. From the Home view, select the Settings softkey.
2. Press Basic, and then Ring Type.
3. Select the line you’d like to have a special ringtone, and then choose the
associated ringtone.
To set dierent ringtones for dierent contacts:
1. Go to your contact directory, and select the contact you want to edit.
2. Press Edit, and then update the contact’s ring type.
3. Press Select, and then Back to return to the previous screen.

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Features
Phone Views
Your phone has three main views on its screen.
Lines View
This default view displays phone lines, favorites and
soft keys. You can access this view any time. If your
phone is idle, you can press the Line key to access
the dialer.
Home View
With this view, icons display on screen to help you
access phone functions. You can access this view
any time by pressing the Home button.
• To get to dierent icons, use the arrows
on the navigation/select button.
• To choose an icon, press Select at the center of the navigation/select button.
Calls View
You can access this view if your phone has one or
more active calls. The call status displays on the
line. (For example, a held call will show as “Hold”
along with the phone number.)
To select a call, use the up and down arrow
buttons to highlight it. The soft keys along your
phone display screen control the highlighted call.
1. Active
2. Held
1
2

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Calls
Only one call can be active at a time. You can use the handset, speakerphone or
headset for calls.
• During a call, you can change modes by picking up the handset or by
pressing the speakerphone or headset button.
• If you navigate away from your call(s), press the Home button to see Active
Calls or the Calls view again.
• When in Calls view, switch to your Lines view by pressing More, and then
Lines. Switch back to the Calls view by selecting More, and then Calls.
To place a call:
Choose one of these options.
• Pick up the handset, press the speakerphone
button, or select the headset button. Enter the
phone number.
• Enter the phone number first, and then press Dial. This will place the call
using the speakerphone. Pick up the handset, or press the headset button
for privacy.
• From the Home view, use the navigation pad arrow buttons to select New
Call. Enter the phone number, and then press Dial.
If you have the Extension Dialing feature enabled, select from these options:
• If you’re placing a call within your organization, dial the extension number
of the individual you’re calling.
• For a local call, enter 8 + the seven-digit phone number.
• For a long-distance call, enter 8 + 1 + the 10-digit phone number. If a
long-distance forced authorization code is required, you will be prompted to
enter it.

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To answer a call:
Use one of these options.
• Press the speakerphone button or
Answer softkey.
• Pick up the handset.
• Press the headset button.
• Press Answer while you’re on an active call. The current call will be placed
on hold.
To end an active call:
Choose one of these options, depending on how you answered the call.
• Hang up the handset.
• Press the speakerphone button.
• Select the handset button.
• Press End Call.
To hold a call:
1. From the calls view, highlight the call you want to put on hold.
2. Press the Hold softkey or hold button.
3. To resume a held call, highlight the call you want to pick up from the Calls
view, and press the hold button again.
To end a held active call:
1. Navigate to the Calls view, and highlight the held call.
2. Select Resume and then End Call.
To ignore or silence a call:
• Press the Ignore soft key to ignore a call on individual lines.
• Press the Silence soft key to silence a call on shared lines.
Your phone will still display the incoming call notification in the event you wish to
answer the call.

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To reject a call:
From the incoming call window, press Reject to send a call directly to your
voicemail. You can also reject an incoming call from the lines or calls views. You
cannot reject calls on shared lines.
To view a recent call:
Choose one of these ways to view your recent calls.
• Navigate to Directories:
1. Press the Home button, and select
Directories.
2. Select Recent Calls to view that list.
• From the Lines view:
• Press the right arrow button to view recently Placed Calls.
• Press the left arrow button to view recent Received Calls.
• Press the down arrow button to view recent Missed Calls.
• Press the up arrow button to view Favorites.
• From the Recent Calls list:
• Press Sort to sort and order calls.
• Press Type to display only certain calls.
• Select a call record, and press Dial to call the number.
To dial the last number you called:
1. From the Lines view, press the right arrow button to see your placed calls
list. The first number is the last call you placed.
2. Use the up and down arrow buttons to select the previously placed call you
want to redial.
3. Press Dial.

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To place a conference call:
You can make conference calls with up to six
parties. There are multiple options to connect a
conference call.
• When no call is connected yet:
1. Call the first party.
2. After the call connects, press the More softkey.
3. Select Confrnc.
4. Dial and connect with the second party, and press Confrnc again.
5. Press End Call to end the conference call.
• When you’re already on one call:
1. Press the More softkey.
2. Select Confrnc.
3. Dial and connect with the second party, and press Confrnc again.
4. Press End Call to end the conference call.
• When you already have both an active and held call:
1. Press Join to bring these calls together in conference.
2. Press End Call to end the conference call.