Polycom VVX-450 Series User manual

Placing a Call
•Lift handset
•Dial extension press a speed dial,
or dial a 10-digit phone number
Answering a Call
•Lift handset OR Press headset or
speaker button
Placing a Call on Hold
•While on a call press Hold
•Line key will flash
Retrieving a Held Call
•Press Resume or the flashing line
key
History/Redial
•Press the Left side of Circle to
scroll through your Received
Calls
•Press the Right side of Circle to
scroll through your Placed Calls
•Press the Bottom of Circle to
scroll through your Missed Calls
•Press Dial to call
Park
•With a call connected, Press
More
•Press Park - it will read out the
extension it is parked at
Retrieving a Parked Call
•Dial the extension the call is
parked at
Do Not Disturb
•press DND
Disable Do Not Disturb
•press DND again
Transferring a Call
Blind Transfer
•While on a call, press Transfer
•Dial number
•Hang up or Press Transfer again
Consult Transfer
•While on a call, press Transfer
•Dial number
•Wait for the Party to answer,
Announce the call
•Hang up to complete the transfer
Transfer to Voicemail
•While on a call, press Transfer
•Dial *+ extension you want to
transfer to
•Hang up
Conference Calls
•While on a call, press More
•Press Confrnc
•Dial number to add
•Press More
•Press Confrnc again and all
parties will be connected
Note: Press More, Split to Split apart
the conference, to join the calls back
together, press resume so you are
talking with one of the parties, press
More, Join
Forwarding
•Press Forward
•Select when you want to
Forward: Always, No Answer,
Busy
•Enter in the number you want to
forward to
•Press Enable
Disable Forwarding
•Press Forward
•Select the Forwarding option
you want to disable
•Press Disable
Hard Keys
Transfer –sends a call to third party
Messages –Calls Voicemail
Hold –Places a call on Hold
Back –Brings you back one menu level
Home –changes options and settings
Headset –Press this to use a headset
Mute –Makes it so people can’t hear you
Speaker –Takes phone off hook
Left side of Circle –Received Calls
Right side of Circle –Placed Calls
Bottom of Circle –Missed Calls
Top of Circle- Favorites
Center of Circle –Select
POLYCOM PHONE USER GUIDE –VVX450

Soft Keys
New Call - Generates dial tone for a call
Directory –Save/Access your Contacts
Forward –sends call to another number
DND –Sends calls directly to voicemail
Dial –dials the number
Hold –Places a call on Hold
Resume –takes a call off hold status
Transfer –Transfers a call
Blind –Transfers a call Blind
Consultative –Transfers a call and lets
you talk to the third party.
More –Lists more options
Directory, Corporate Directory, recent
calls, or favorites
Conference –Initiates/completes a
conference
Split –Splits a conference call apart
Join –Merges two calls into one call
Manage –Manage the conference call
Far Mute - Mutes highlighted party
Remove –Removes highlighted party
Info –Information on the Participant
Back –Brings you back one screen
Lines –Shows the lines that are in use
Calls- Shows the calls that you are on
Park –Parks a call on the system that
anyone can pick up by dialing the park
extension listed when the call is placed
on park
Call Flip- Flips the call to the Desktop or
Cell phone app
End Call –Hangs up an active call
Cancel –backs out of transfer or
conference screen
Reject –Transfers call to your voicemail
or forwarding condition
Select –chooses highlighted option
Audio Control
Located in the bottom center of the
phone, increase volume by pressing +
and decrease volume by pressing -
•Change the ringer volume while
in idle mode or while phone is
ringing
•Pick up the handset or press the
speaker button to adjust volume
settings for each
Changing Ringtone
•Press Home
•Scroll to Settings (7)
•Choose 1 for Basic
•Choose 4 for Ring Type
•Select your Ringtone
•Press Home to Exit
Enabling a Headset
There are two ways you can make a
headset work;
•Plug in the headset to the
headset plug on the back of the
phone
•Press the Green Headset Button
•Press the Button on the side of
the headset to get dial tone
Note: The Headset Button will have
to be pressed every time you answer
or place a call, not a True Wireless
Solution
The other option is:
•Plug EHS (Electronic Hook
Switch) in to the headset plug on
the back of the phone
•Press Home on your phone
•Choose Settings (7)
•Choose Basic (1)
•Choose Preferences (1)
•Choose Headset (3)
•Choose Headset Memory (1)
•Choose Enabled (2)
•Press Back
•Choose Hookswitch Mode (2)
•Choose you Headset Type
•Choose Yes
•Your Phone will reboot
•Press the Button on the side of
the headset to get dial tone