Polycom VVX 500 series Assembly instructions

Quick Tips for Polycom®VVX®500 and 600 Series Business Media Phones
UC Software 5.5.0 or later
These Quick Tips apply to VVX 500, 501, 600, and
601 business media phones.
Home Screen
Displays messages, settings,
and information.
Available any time.
Calls Screen
Displays all active and held
calls.
Available when you have
an active or held calls in
progress.
Lines Screen
Displays phone lines,
favorites, and conditional
soft keys.
Available any time.
Active Call Screen
Displays the active call in
progress and any call control
options.
Available when you have an
active call in progress.
Switch among Phone Screens
You can view any screen on your phone from other
screens.
To switch among screens:
Do one of the following:
•Press to view the Home, Lines, or Calls screens.
•When you have an active call in progress, swipe the
screen from left to right to view the Lines screen.
Place Calls
You can only have one active call in progress on your
phone.
To place a call:
Do one of the following:
· Pick up the handset, press or ,
enter the phone number, and tap .
· Enter the phone number, tap , and pick
up the handset, or press or .
· Press the Line key, enter the phone number,
and tap .
· Tap New Call, enter the phone number, and tap
· Select a Favorite from the home screen.
· Select a contact from the Recent Calls.
· Select a contact from the Contact Directory.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call:
Do one of the following:
· Pick up the handset.
· Press or tap Answer.
· Press .
End Calls
You can only end active calls. To end a held call,
you must resume the call fi rst.
To end an active call:
· Place the handset in the cradle,
press or , or tap End Call.
To end a held call:
· Tap Resume > End Call.
Hold and Resume Calls
You can have multiple calls on hold at one time.
To hold a call:
· Tap Hold.
To resume a call:
· Tap Resume.
Transfer Calls
You can transfer calls to any contact.
To transfer a call:
1. Press and hold Transfer.
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If
you chose Blind, the call is transferred
immediately.
4. If you chose Consultative, press the Transfer
soft key after speaking with your contact.
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Forward Calls
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call screen, tap Forward.
2. Enter your contact’s number and tap Forward.
To forward all incoming calls:
1. Tap Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
If you chose No Answer, you can enter the
number of rings before the call is forwarded.
4. Enter a contact’s number, and tap Enable.
To disable call forwarding:
1. Tap Forward.
2. If you have more than one line, select a line.
3. Choose your forwarding type and tap Disable.
Initiate a Conference Call
You can initiate a conference call with up to 24
contacts.
To initiate a conference call:
1. Call a contact.
2. Select Conference and call your next contact.
3. When your contact answers, select Conference.
You can also join an active and held call into
a conference call.
To join two calls on a conference call:
· On the Calls screen, select Join.
Manage Conference Calls
When you initiate a conference call, you can
manage all or individual conference participants:
To manage all conference participants:
Do one of the following:
· Tap Hold to hold all participants.
· Tap Mute to mute all participants.
To manage individual participants:
1. Highlight a participant and Select Manage.
2. Do one of the following:
• Tap Far Mute to mute the participant.
• Tap Hold to place the participant on hold.
• Tap Remove to create a separate call with the
participant.
• Select Information to view information for the
participant.
View Recent Calls
You can view placed, received, and missed calls.
To view recent calls:
Tap or Directories > Recent Calls.
View the Contact Directory
You can view and add contacts to the Contact
Directory.
To view the Contact Directory:
Tap Directories > Contact Directory.
To add a contact to the Contact Directory:
1. In the Contact Directory, tap .
2. Enter the contact’s information and tap Save.
Listen to Voicemail
When you have new voicemail messages, the
amount of new messages displays on the
messages icon .
To listen to voicemail:
3. Tap or Messages.
4. Tap Message Center > Connect.
5. Follow the prompts.
Enable Do Not Disturb
You can enable Do Not Disturb when you do not
want to receive calls.
To enable or disable Do Not Disturb:
• On the Home Screen, tap DND. The DND icon
displays on the key and in the status bar
Handle Video Calls
If video is enabled, you can receive video during calls.
If you have a VVX Camera attached to your phone,
you can send video during calls.
To stop sending video during a call:
• Tap Video > Stop Video.
To start resending video:
• Tap Video > Start Video.
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