Polycom SoundPoint IP 33 Series Instruction manual

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Quick user guide
SoundPoint® IP 32x/33x Phone
Applies to phones running Polycom UC Software 3.3.0 or later.
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Basic phone features
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Navigation
Scrolling: or
Step in/out of menus, toggle enabled/disabled:
or
Enter/select:
Back/delete:
Placing a call
Using the receiver:
Pick up the receiver and then dial the number. Or,
dial the number first and then pick up the receiver.
Using the hands-free speakerphone:
• With the receiver on-hook, press ,any
assigned line key, or the‘NewCall’
soft key. Then enter the number.
• Or alternatively, dial the number and press
or
Using the optional headset:
• With the headset connected, press , any
assigned line key, or the ‘NewCall’ soft key.
• Or alternatively, dial the number and press .
Please note: During a call, you can alternate between
receiver, headset or hands-free modes, by pressing or
headset keys or picking up the receiver.
Answering calls
The receiver: Pick up the receiver.
The speakerphone: Press , the line key,
or the ‘Answer’ soft key.
The headset (optional): Press .
Please note: Incoming calls may be denied by pressing
the‘Reject’ soft key during ringing.
Ending calls
Press the ‘EndCall’ soft key or the line
key corresponding to the line. Or, depending on the
call mode, press , press , or hang up the
receiver.
Redial
Press to display the Placed Call list. Scroll to
select the desired recipient and press again.
Muting the microphone
During a call, press . Mute applies to all modes.
You can hear all other parties while mute mode is
enabled, but other parties cannot hear you.
To un-mute, press again.
Call hold and resume
During a call, press to hold the call.
Press again, the ‘Resume’ soft key, or the line
key to resume the call.
Local conference calls
To create a three-way local conference call:
1. Connect to the first party.
2. Press the ‘Conf’ soft key to create a
new call (the active call is placed on hold).
3. Place a call to the second party.
4. When the second party answers, press the ‘Conf’
soft key again to join all parties in the conference.
Conference behaviour:
• Placing the conference call on hold will place the
other conference parties on hold.
• Pressing the ‘Split’ soft key will split the conference
into two separate calls on hold.
• A conference may be created between an active call
and a call on hold by pressing the ‘Join’ soft key.
(Optional feature. Must be configured from the call server.)
With the receiver on-hook, press ,any
assigned line key, or the‘NewCall’
key corresponding to the line. Or, depending on the
call mode, press , press , or hang up the
Pick up the receiver.
Press , the line key,
receiver, headset or hands-free modes, by pressing or
With the headset connected, press , any
key corresponding to the line. Or, depending on the
call mode, press , press , or hang up the
Or alternatively, dial the number and press .
Press .
headset keys or picking up the receiver.
✕
✔
Press to display the Placed Call list. Scroll to
select the desired recipient and press again.
During a call, press . Mute applies to all modes.
enabled, but other parties cannot hear you.
To un-mute, press again.
During a call, press to hold the call.
Press again, the ‘Resume’ soft key, or the line
key to resume the call.

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Do not disturb (DND)
Press and select ‘Features > Do Not Disturb
> Enable’ to prevent the phone from ringing for
incoming calls. An icon appears for all lines to
confirm that DND is enabled.
Press and select ‘Features > Do Not Disturb
> Disable’ to turn Do Not Disturb off.
(Dependent on call server configuration.)
Call transfer
1. During a call, press the ‘Trans’ soft key
(the active call is placed on hold).
2. Place a call to the party to which you want to
transfer the call.
3. After speaking with the second party, press the
‘Trans’ soft key to complete the transfer.
Please note: Press the ‘Blind’ soft key to transfer the call
without speaking to the second party. Also, a transfer can
be cancelled during establishment by pressing the ‘Cancel’
soft key. The original call is resumed.
Call forwarding
For call forwarding:
1. Press and select ‘Features > Forward’.
2. Select a forwarding type. Forward Always,
on No Answer, or on Busy.
3. For all types, enter a number to forward all future
calls to. For No Answer, enter the number of
rings before forwarding.
4. Press the ‘Enable’ soft key to confirm Call
Forwarding. A moving arrow icon appears for that
line.
To disable call forwarding:
Perform steps 1 and 2, but select ‘Disable’.
Please note: Call forwarding is not available on shared
lines.
(Behaviour will vary if this feature is configured from the call server.)
Call lists
From the idle screen, press for speed dial, for
received calls or for placed calls. Or, press
then select ‘Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls’.
Call information will be displayed. Select a call and
press to dial the number. You can also delete
the entry, save the contact information, or see info
about the call.
Voicemail
A voicemail icon on the screen, a flashing line key
and a stutter dial tone, indicate one or more new
voicemail messages.
To listen to voice messages:
1. Press the ‘Msgs’ soft key or press and
select ‘Features > Messages’.
2. Press the ‘Connect’ soft key and then follow
voice prompts.
(This feature must be enabled from the call server.)
Phone lock
Lock your phone with a user password to prevent
unauthorised access.
To lock the phone:
1. Press and then select ‘Settings > Basic >
Lock Phone’.
2. Choose to ‘Allow ringing when l...’ (locked) or
enable ‘DND when locked’ for incoming calls.
3. Press the ‘Lock’ soft key to confirm.
To unlock the phone:
1. Press the ‘Unlock’ soft key.
2. Enter the user password and press ‘enter’.
Press and select ‘Features > Do Not Disturb
Press and select ‘Features > Forward’.
Press and select ‘Features > Do Not Disturb
received calls or for placed calls. Or, press
press to dial the number. You can also delete
Press the ‘Msgs’ soft key or press and
Press and then select ‘Settings > Basic >

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Speed dialling
To assign a speed dial index, see the ‘Contact
directory’ section.
To dial a contact assigned to a line key, press the
corresponding line key. You can also enter ‘<XX#>’,
where ‘XX’ is a valid speed dial index from 1 to 99,
and then press the ‘Dial’ soft key to call the
corresponding speed dial contact.
Customising your phone
Contact directory
To add a contact:
1. Press the ‘Dir’ soft key and then select ‘<New
Entry>’.
2. Press to enter a contact into the phone’s
database.
3. Enter first name from the dial pad.
4. Press the ‘Ok’ or ‘Cancel’ soft keys to accept or
cancel changes.
5. Press to display the next field in the contact’s
entry.
6. Repeat steps 2 through 5 to enter last name and a
unique contact phone number (not already in the
directory).
7. Change the other fields as desired.
8. Press to end data entry.
9. Press the ‘Yes’ or ‘Cancel’ soft keys to accept or
cancel changes, then press twice to return
to the idle screen.
Please note: Contacts can be easily added from call lists.
For more information, see the ‘Call lists’ section.
✔
cancel changes, then press twice to return
To search for a contact:
1. Press the ‘Dir’ soft key.
2. Using the dial pad, enter the first characters
for the last name.
For example, to find the first directory entry
with the last name starting with ‘J’ press the
5 key once. Searches are not case sensitive.
Dial the successful match from the resulting
search screen
To edit a contact:
1. Search for contact (see above).
2. Press the ‘Edit’ soft key and make the
necessary changes.
3. Press to end data entry
4. Press the ‘Yes’ soft key to accept your
changes, then press twice to return to
the idle screen.
changes, then press twice to return to

Distinctive ringing/call treatment
You can set distinctive incoming ringing tones for
different contacts in your local directory.
To set a distinctive ring for a local contact:
1. Press the ‘Dir’ soft key.
2. Search for the contact (see the ‘Contact
directory’ section).
3. Press the ‘Edit’ soft key, then scroll down to
‘Ring Type’ and press to edit it.
4. Using or , select the desired ringtone.
5. Press the ‘Ok’ soft key to accept the change
and then press twice to return to the
idle screen.
Headset memory mode
For frequent or full-time headset users,
there is an option to default all calls to the headset.
To enable Headset Memory Mode:
1. Press and select ‘Settings > Basic >
Preferences > Headset > Headset Memory’.
2. Scroll down to ‘Enable’ and press to select
it and then press to return to the
idle screen.
To disable Headset Memory Mode:
Repeat steps 1 and 2, but select ‘Disable’.
To activate Headset Memory Mode
(if enabled):
Press twice. The headset icon will flash.
✔
✔
and then press twice to return to the
Press and select ‘Settings > Basic >
it and then press to return to the
Press twice. The headset icon will flash.
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Volume adjustment
Press the volume keys to adjust the call
volume of the active mode. Pressing these keys in idle
state adjusts the ringer volume.
Please note: To conform to regulatory requirements, handset
and headset volume will return to a preset level after each
call, but the configuration can be changed by your system
administrator. Hands-free volume settings will be
maintained across calls.
Ring type
You can select different rings to match your
preferences and distinguish between calls on lines.
To change the incoming ring:
1. Press and then select
‘Settings > Basic > Ring Type’.
2. Scroll to highlight the desired ring type. Press the
‘Play’ soft key to hear it.
3. Press or the ‘Select’ soft key to accept the
highlighted ring type and then press to
return to the idle screen.
Please note: If you select silent ring, press the line key or
‘Answer’ soft key to answer incoming calls.
Audible ringer
You can select the default alerting destination for
incoming calls.
To change the audible ringer:
1. Press and then select ‘Settings > Basic >
Preferences > Audible Ringer’.
3. Scroll to highlight the desired alerting destination
for incoming calls.
4. Select the desired destination and then press
to return to the idle screen.
Press the volume keys to adjust the call
✔
Press and then select
highlighted ring type and then press to
Press and then select ‘Settings > Basic >
Select the desired destination and then press