Polycom VVX-250 Series User manual

www.escaux.com
Polycom VVX250/450
User Guide

2 /
Table of content
● Phones overview
● Basic telephony features
● Advanced telephony features
● Voicemail & Call history
● Phone preferences
● Contact management
● Various
www.escaux.com

3 /
Phones overview
www.escaux.com

4 /
www.escaux.com

5 /
www.escaux.com

6 /
www.escaux.com

7 /
Phone views
Your phone has four main Views: Lines view, Home view, Calls view
(when you are on the line) and Screensaver view (VVX300/310 only)
•Lines view is your phone's default display. It shows your line,
favorites (speed dial numbers) and soft keys
•The VVX300/310 will show the Screensaver view after 1 minute of
inactivity * (see Screensaver display)
To change Views:
•For Home View, press Home
•From Home View, press Home to display Lines view
* Features availability depends on the configuration
www.escaux.com

8 /
Basic telephony features
www.escaux.com

9 /
How to place a call?
Using the handset:
•Type the number and pick up the handset
•Or, pick up the handset, type the number and push the Send softkey
Using the speaker:
•Type the number and press the Speaker button
•Or, press the Speaker button, type the number and push the Send
softkey
To redial the last number, press the Right button then the Dial softkey
or twice the Right button
www.escaux.com

10 /
How to answer / refuse a call?
All incoming calls are displayed in an
«Incoming Call» window. After 10 seconds
the «Calls view» will be displayed (see
pictures on this slide)
•Pickup the handset
•To answer using the speaker:
1. Press the Answer softkey
2. Or, press the Speaker button
•To refuse a call, press the Reject softkey
www.escaux.com

11 /
How to end a call?
•Press the End Call softkey
•Or replace the handset
•Or press the Speaker button when in speaker mode
www.escaux.com

12 /
Hold / Mute
How to mute a call?
•Press the Mute button.
•The microphone is muted and you continue to hear your contact
•Press Mute again to enable the microphone
How to put a call on hold?
•Press the Hold button or Hold softkey
•The caller hears music
•Press Hold again or the Resume softkey
to take the call back
www.escaux.com

13 /
Transfer
•Press the Transfer button or Transfer softkey
•Type the number you want to transfer the call to
•Press the Send softkey
•Speak to the third person and press Transfer again to confirm the
Transfer
•Or press Cancel, to take the call back
•You can also press Transfer before the third person answers (kind of
blind Transfer)
www.escaux.com

14 /
Transfer (2)
You can also do a «Blind transfer»
•The third person will see that the call comes from the initial caller
•Press the Transfer button or Transfer softkey
•Press the Blind softkey
•Type the number
•Press the Send softkey
•The phone is now free
www.escaux.com

15 /
Advanced telephony features
www.escaux.com

16 /
Conference
To start a conference call, press the Confrnc
softkey during a call (you may need to press
More to see it)
•The active call is on hold
•Type the third person’s number
•Press Send
•Speak to the third person and press Confrnc
to start the conference
•Or press Cancel to retrieve your first
contact
Note that other participants remain connected
when you leave the conference
www.escaux.com

17 /
Multiple calls
How to answer a call while you are on the line?
•The phone shows «Incoming call» and you hear a bip
•Press the Answer softkey to take the call
•The previous call is put on Hold
How to switch between active calls?
•Press Down button to select another call
•Press the Resume softkey
•The previous call is put on Hold.
How to return to previous call when current call is finished?
•Press the Resume softkey to unhold
www.escaux.com

18 /
Voicemail & Call history
www.escaux.com

19 /
How to listen to your voicemail?
When you have a new voicemail:
•The phone will display «1 new message»
•Message LED will blink
To access your voicemail click on the Messages button
•Or, press Home then select Messages
•Phone will display “1. Message Center”
•Press the Select softkey
•Phone will display how many messages you have
(New, Old, Urgent).
•Press Connect to call your voice mailbox
www.escaux.com

20 /
How to consult the Call history?
•Press Home, select Directories, then navigate to Recent Calls
•Using the Type softkey you can filter on Missed Calls, Received Calls,
Placed Calls
•Choose the category you want and press Select
•Or, from the Lines view press:
Down button for Missed calls
Left button for Received calls
Right button for Placed calls
To clear you call history:
•Press More then Clear
•You can choose to clear all missed calls, only one category, or only the
displayed category
•Press Select
www.escaux.com