Polycom VVX101 User manual

888.538.3960 | GoMomentum.com
Quick Reference Guide
Polycom VVX 101 & 201
Enter Data
Use the dialpad keys to enter
information.
ToType Using Dial Pad Keys:
»Press a key repeatedly to view the
character options and stop to
select.
To backspace, press
ToType Other Characters:
»Press Encoding.
When using the dialpad keys, use
the 1, *, 0, and # keys.
Place Calls
You can only have one active call in
progress on your phone.
You can use the handset,
speakerphone, or headset for calls.
During a call, you can change modes
by picking up the handset, or by
pressing or .
ToPlace aCall:
Do one of the following:
»Pick up the handset, press or
, enter the phone number, and
press Send.
»Enter the phone number, press
Dial and pick up the handset, or
press .
»From the Lines screen, press the
Line key, enter the phone number,
and select Send.
»From the Home screen, select
New Call, enter the phone
number, and press Send.
»Select a Favorite from the Home
screen.
»Select a contact from the Recent
Calls list and select Dial.
»Select a contact from the Contact
Directory and select Dial.
Transfer Calls
You can transfer calls to any contact
and choose the way to transfer the
call.
ToTransfer aCall:
1. Press and hold the Transfer soft
key.
2. Choose Blind or Consultative.
3. Dial a number or choose a
contact. If you chose Blind, the
call is transferred immediately.
4. If you chose Consultative,
press the Transfer soft key after
speaking with your contact.
VVX 201
Answer Calls
You can answer calls using the
handset, speakerphone, or a headset.
ToAnswer aCall:
Do one of the following:
»To answer with the speakerphone,
press or press Answer soft key.
»To answer with the handset, pick
up the handset.
»To answer with a headset, press
.
Hold and Resume Calls
You can have multiple calls on hold
and resume a call at any time.
ToHold aCall:
»Highlight the call and press the
Hold soft key.
ToResume a Call
»Highlight the call and press the
Resume soft.
End Calls
You can only end active calls.
To End an Active Call:
»Replace the handset in the
cradle, press or , or press
the End Call soft key.
To End a Held Call:
To end a held call, you must
resume the call first.
1. Highlight the held call and press
Resume.
2. Press End Call.
VVX 101

Quick Reference Guide
2
888.538.3960 | GoMomentum.com
Polycom VVX 101 & 201
TO DISABLE CALL FORWARDING:
1. On the Home screen, select Forward or on the Idle
Screen, press the Fwd softkey.
2. If you have more than one line, select a line.
3. Choose your forwarding type and select Disable.
Initiate a Conference Call
You can initiate a conference call with up
to eight contacts.
TO INITIATE A CONFERENCE CALL:
1. Call a contact.
2. Select Conference and call your next contact.
3. When your contact answers, select Conference.
TO JOIN TWO CALLS INTO A CONFERENCE CALL:
»On the Calls screen, select Join.
Manage Conference Calls
With Conference Management enabled, you control all
conference participants for yourinitiatedconference calls.
TO MANAGE ALL CONFERENCE PARTICIPANTS:
»Select Hold to hold all participants.
TO MANAGE INDIVIDUAL PARTICIPANTS:
1. Highlight a participant and Select Manage.
2. Choose one of the following actions:
»Select Far Mute to mute the participant.
»Select Hold to place the participant on hold.
»Select Remove to remove the participant from the
conference call.
»Select Information to view participant information.
View Recent Calls
You can view recent placed, received, and missed calls.
TO VIEW RECENT CALLS:
»Select Dirs > Recent Calls.
View the Contact Directory
You can view and add contacts to the Contact Directory.
TO VIEW THE CONTACT DIRECTORY:
»From the Home screen, select Dirs > Contact
Directory.
TO ADD A CONTACT TO THE CONTACT DIRECTORY:
1. In the Contact Directory, select Add.
2. Enter the contact’s information and select Save.
You can enter a number between 1 and 99 in the Favorite
Index field to make a contact a favorite.
Listen to Voicemail
When you have new voicemail messages, the icon
displays on your line.
TO LISTEN TO VOICEMAIL:
1. On the Home screen, select Msgs.
2. Select Message Center > Connect.
Forward Calls
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
TO FORWARD AN INCOMING CALL:
1. On the Incoming Call screen, select Forward.
2. Enter your contact’s number and select Forward.
TO FORWARD ALL INCOMING CALLS:
1. On the Home screen, select Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
4. Enter a contact’s number, and select Enable. If
you chose No Answer, you can enter the
number of rings before the call is forwarded.
Mute the Microphone
You can mute or unmute your microphone during calls.
TO MUTE OR UNMUTE YOUR MICROPHONE:
»Press . Microphone Mute or Microphone
Unmute will display on the screen.
Do Not Disturb
You can enable Do Not Disturb when calls are unwanted.
TO ENABLE OR DISABLE DO NOT DISTURB:
»On the Home screen or Idle Screen, select DND.