Polycom VVX 600 series User manual

Call Park
You can place a call on hold at one extension and have
it picked up at a different extension. Note: Calls will
return to your extension if not picked up within 3 minutes.
To park a call:
1. Dial #2 to park the call.
2. Listen for the system to announce the position of the
call in the parking lot. You will need the position
number if there are multiple calls set to park.
To pick up a parked call:
• Dial *221 to un-park the rst parked call.
• Dial *225 to hear a list of parked
calls and position numbers.
• Dial *229 to un-park the last parked call.
• Dial *225 plus the position # to
un-park a specic parked call.
Example: Dial *2253 to un-park the
call parked in position #3.
Initiate a Conference Call
To initiate a conference call:
1. Call the rst caller.
2. Tap Conference and call your next contact.
3. When your contact answers, tap Conference again.
To join two active calls into a conference call:
» On the Calls screen, tap Join.
Answer a Ringing Extension
When only one phone is ringing:
Dial *21 to answer a call ringing on
someone else’s extension.
When more than one phone is ringing:
Dial *21 plus the extension to answer a
call ringing on a specic extension.
Example: To answer a call ringing on
extension 2208, dial *212208.
Learn More
Additional user information, including self-help
videos, can be found on our website at:
https://breezeline.com/business/support/hosted-voice
Hosted Voice Support: 1.844.579.0695
Star Codes
*22 – to access the Company Directory
*66 – to dial back the last missed call
*21 – to answer a call ringing
on another extension
*21 +ext. – to answer a call ringing on
a specic extension
*29 – to answer last call ringing
*95 – to access voicemail
*95 +ext. – to make a direct call to an
extension’s voicemail
#3 +ext. – to transfer an active call to
another extension’s voicemail
#1 +ext. – to perform a Blind transfer
(unannounced transfer)
*2 +ext. – to perform a Consultative
transfer (announced transfer)
*85 – turn off CallerID
*65 – turn on CallerID
*71 – activate call waiting
*70 – deactivate call waiting
#2 – park an active call
*221 – un-park the rst parked call
*229 – un-park the last parked call
*225 +pos. – un-park a specic parked call
Quick Start
Guide for
Polycom®VVX®500, 501, 600, 601
Services subject to availability. Call Breezeline for more information. Breezeline and
the Breezeline logo are trademarks of Cogeco US Finance LLC. © 2022 Breezeline

Place Calls
You can only have one active call in progress on your
phone. You can use the handset, speakerphone, or
headset for calls. During a call, you can change modes
by picking up the handset, or by pressing or .
To place a call, do one of the following:
• Pick up the handset, press or
,
enter the phone number, and tap .
• Enter the phone number, tap and pick
up the handset, or press or .
• From the Lines screen, press the Line key,
enter the phone number, and tap .
• Select a Favorite from the Home screen.
• Select a contact from the Recent Calls.
• Select a contact from the Contact Directory.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call, do one of the following:
• To answer with the speakerphone,
press or tap Answer.
• To answer with the handset, pick up the handset.
• To answer with a headset, press .
End Calls
You can only end active calls. To end a held
call, you must resume the call rst.
To end an active call: »Place handset in the cradle,
press or , or
tap End Call.
To end a held call: »Tap Resume >End Call.
Manage Voicemail
When you have new voicemail messages, the
messages icon or displays on your line.
To access the voicemail system:
1. On the Home screen, tap or
or Messages, or dial *95.
2. Tap Message Center > Connect.
Initial Setup, select:
0 – to select mailbox options and then select:
1 – to record unavailable greeting
2 – to record busy greeting
3 – to record your name
5 – to reset your password
Listen to Messages, select:
1 – to play Messages
During playback:
1 – to Skip envelope info
* – to Rewind message
# – to Fast Forward message
2 – to Start message again
3 – for Advanced Options
4 – to Skip to previous message
5 – to Repeat current message
6 – to Skip to next message
7 – to Delete message
9 – to Save message
Contact Directory
To view the Contact Directory:
»Tap Directories >Contact Directory.
To add a contact to the Contact Directory:
1. In the Contact Directory, tap .
2. Enter the contact’s information and tap Save.
Hold and Resume Calls
You can have multiple calls on hold
and resume a call at any time.
To hold a call: »Tap Hold.
To resume a call: »Tap Resume.
Transfer Calls
You can transfer calls to any contact and
choose the way to transfer the call.
To transfer a call:
1. Press and hold Transfer.
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If you chose
Blind, the call is transferred immediately.
4. If you chose Consultative, tap Transfer.
Forward Calls
You can forward an incoming call to a contact
or forward all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call screen, tap Forward.
2. Enter your contact’s number and tap Forward.
To forward all incoming calls:
1. On the Home Screen, tap Forward.
2. Choose either Always, No Answer, or Busy.
3. Enter a contact’s number, and select Enable.
4. If you chose No Answer, you can enter the
number of rings before the call is forwarded.
To disable call forwarding:
1. On the Home Screen, tap Forward.
2. Choose your forwarding type and tap Disable.
Polycom®VVX®500, 501, 600, 601