Polycom VVX 501 User manual

Polycom VVX 501 and VVX 601 – User Guide
What you need to know:
Learn the basics of using your Polycom VVX 501/601 desk phone.
Introduction
The following topics will help you with common questions related to using your Polycom
phone. Please note: The examples and screenshots below are using the VVX 501 model;
however, the instructions for performing the tasks are the same across both the VVX 501
and VVX 601 model phones.
Touchscreen
1. The touchscreen navigation is based on touch. To select an item, tap it. You can
perform the functions that appear on the screen.
2. The buttons on the bottom of the screen are referred to as Softkeys. Their functions
are context sensitive, which means that their functions change depending upon your
current menu. For example, if you are conferencing, the screen displays functions
related to the Conference function.

Home Key – Press the Home key from any screen to display the home view. From
the home view, press to display other phone views. If your phone is idle, press to
display the lines view.
Lines View and Home View
Lines View – The lines view is your phone’s default display. This view displays your
phone lines along with their corresponding buttons as well as your speed dial favorites.
Home View – The home view is displayed when you press the Home key. From here, you
can initiate new calls, and access your messages, directories, settings and applications.
Feature Keys
The feature keys are the ones that you will use most often. They include the following:

Headset Key – This key enables you to place and receive calls through a headset.
The key glows green when an analog headset is activated. The key glows blue when
a USB or Bluetooth headset is activated.
Speakerphone Key – This key is used to place and receive calls using the
speakerphone. The key glows green when activated.
Mute Key – Use this key to mute local audio during calls and conferences. The key
glows red when activated.
Placing and Receiving Calls
To place a call, follow these steps:
1. Pick up the Handset.
2. Dial the number using the Keypad.
3. Select the Dial icon.

Depending on your preference, there are multiple ways to answer an incoming call. Choose
one of the following:
1. 1. To answer a call with your Handset, simply lift the receiver.
2. To answer a call via speakerphone, press the Speakerphone feature key.
3. To answer a call using your accessory headset, press the Headset feature key.
4. Or, you can press Answer on the touchscreen to receive the call. When selected, it
will answer the call using the speakerphone.
To answer an incoming call when you’re already on an active call, follow these steps:

1. Tap the Answer softkey on the screen. Your first call will automatically be placed on
hold.
2. To retrieve your first call, from the lines view, tap the call to highlight it, then tap the
Resume softkey.
Hold and Resume
To put an active call on hold, select the Hold softkey.
To resume the call, select the Resume softkey.
If you have more than one call on hold, select the call you wish to reconnect with and select
the Resume softkey.
Note: If you have the Music On Hold option assigned to your profile, calling parties put
on hold will hear music while they wait for you to return to the call
6.

Call Transfer
Blind Transfer
A Blind (or unannounced) Transfer takes place when you transfer a call to someone else
without announcing the call first. To conduct a Blind Transfer, choose one of the following
methods:
Method 1:
1. While on an active call, select Transfer.
2. Then press the Blind softkey to select blind transfer.
3. Enter the destination to which you wish to transfer the call.
4. Then select the Dial icon.

Method 2:
1. Press and hold Transfer, which selects blind transfer.
Click image for large view
2. Enter the destination to which you wish to transfer the call.
3. Then tap the Dial icon.

Consulted Transfer
A Consulted (or announced) Transfer is performed when you announce the call to the
recipient prior to transferring the call. To conduct a Consulted Transfer, follow these steps:
1. While on an active call, select Transfer.
2. Enter the destination to which you wish to transfer the call.
3. Then select the Dial icon. The caller is automatically placed on hold.
4. Once the receiving party answers, announce the call.
5. To complete the transfer, select the Transfer softkey again, or simply hang up.
Three-Way Conference Call
To initiate a Three-Way Conference Call, follow these steps:
1. While on an active call, tap the Conference softkey. The first call is placed on hold.

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2. 2. Enter the second number and tap the Dial icon.
3. When the second party answers, select the Conference softkey to connect the calls.
Do Not Disturb
The Do Not Disturb Feature is used to send all incoming calls to voicemail. To enable Do
Not Disturb, select the DND softkey. You will see the Do Not Disturb Icon by your
extension line appearance, indicating that the feature has been enabled.

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Once Do Not Disturb is enabled, calls will not ring your phone until it is disabled. To
disable this feature, repeat the previous steps.
Note: The Do Not Disturb softkey may work differently depending on how your
extension has been configured by your administrator. For instance, in some cases, when
you enable DND, it will impact inbound calls to not only your desk phone, but also your
other connected devices.
Call Forwarding
From the End User Portal
To forward your business phone to another number, follow these steps from the End User
Portal.
From the End User Portal (https:// commportal.btel.com/) log in using your credentials
Switch to on and proceed to enter the number you wish all calls to be transferred to.
Usually this is usually your mobile phone number.
When Finished, scroll to the bottom and click Save.
Call Park
To park a call, follow these steps:
1. While on an active call, select the Hold softkey.
2. 2. Enter star (*) 68, then tap the Dial icon.