Polycom VVX 400 Series User manual

QUICKSTART GUIDE
POLYCOM
VVX 400/410
VOCUS.COM.AU

2
VVX 400/410 | FEATURES
Speaker
Soft Keys
Line Keys
Dialpad
Transfer
Messages
Hold

QUICKSTART GUIDE | POLYCOM VVX 400/410
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Message Indicator
Home/Lines key
Line Keys
Navigation keys /
Select key
Headset key
Speakerphone key
Mute key
Volume keys
Microphone

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UNDERSTANDING THE ICONS
Registered line Phone warning
Unregistered line Login credentials invalid
Placing a call Shared line
Active call using
Polycom HD Voice
Shared line with a held
call
Held call Call forwarding is
enabled
Incoming call You have messages
Active conference Presence status
(Available)
Placed call Presence status
(Busy or In a Call)
Received call Presence status
(Away)
Missed call Presence status
(Do Not Disturb)
Favourite Presence status
(Ofine)
Do Not Disturb enabled Presence status
(No Information)

QUICKSTART GUIDE | POLYCOM VVX 400/410
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New Call Select New Call to display the Dialer so you can place
a call.
Messages Select Messages to access your voicemail.
Directories Select Directories to access your Contact Directory,
Favourites, and Recent Calls list. You may also be able
to access a Corporate Directory and Buddy Status List if
they’re set up on your phone.
Forward Select Forward to set up forwarding options for
incoming calls.
DND Select DND to toggle DND (Do Not Disturb) on or off.
When DND is enabled, your phone won’t ring and
incoming calls will go to voicemail.
Settings Select Settings to access phone features and settings to
customise your phone.
Additional icons may include:
Applications Select Applications to access a menu of custom
applications. See your administrator for information
about any specic applications listed in this menu.
BASIC PHONE FEATURES

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PHONE VIEWS
Your phone has three main views: Home, Calls, and Lines view (the default
view).
To change views:
• For Home view, press
• From Home view, press to display either Lines or Call view.
Lines View
• Lines view is your phones default display. Lines view displays your
phone lines, your favourites, and soft keys on the soft key area.
• If your phone is idle, you can press a line key to access the Dialer.
Home View
You can display Home view by pressing . Home view displays your
phone line, and messages, settings, and information.
• To change the highlighted icon, press the up, down, right, or left arrow
key. Press Select to access the desired menu.
Calls View
• Shows once on an active call. Use the up and down arrow keys to
manage your calls.
BASIC PHONE FEATURES

QUICKSTART GUIDE | POLYCOM VVX 400/410
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PLACE A CALL
Use any of the following approaches to place a call:
• Press the New Call soft key. Select one of the previously-called entries
shown in the display or start entering a number. As you enter numbers
the Dialer displays a list of similar numbers. Use the up and down
arrow keys to select a match and automatically enter it.
• Dial the number then press the Speaker button
• Dial the number then press the Headset button, if you are using
a headset.
To call from your Directory:
• From Home view, select Directories, and select Contact Directory.
• From your Directory, use the up and down arrow key to select the
contact you want to call.
• Place the call by doing one of the following:
• From the contact’s information screen—press Info, and press Dial.
• Use the up and down arrow key to select the contact, and press Dial.
PLACING AND RECEIVING CALLS

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ANSWERING CALLS
All incoming calls display in an Incoming Call window.
To answer the call, do one of the following:
• To use the handset, pick up the handset.
• To use the speakerphone, press or press Answer.
• To use your headset, press .
RESPONDING TO INCOMING CALLS
While your phone rings, you can do the following:
• Temporarily ignore the call before answering it.
• Reject the call so it goes directly to voicemail (If enabled).
• Forward the call to another person.
Ignoring Incoming Calls
Ignore or silence a call to stop your phone from ringing. Even though the
call is ignored, your phone will still display the incoming call notication
so you can still answer the call.

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To ignore or silence a call:
• From the Incoming Call window, press Ignore (for private lines) or
Silence (for shared lines).
• The Incoming Call window disappears, your phone stops ringing, and
either Home or Calls view displays.
Rejecting Incoming Calls
Reject a call to stop your phone from ringing and send the call directly to
voice mail. Calls you reject display in your Recent Calls list. Rejecting calls
is not available for shared lines.
To reject an incoming call:
• From the Incoming Call window, press Reject. You can also reject an
incoming call from Lines and Calls view.
• The call goes directly to voice mail.
Forwarding Incoming Calls to Another Person
While your phone rings, you can forward the call to another person.
To forward an incoming call to another person:
• While your phone rings, press Forward.
• From the Call Forwarding screen, enter the forwarding number, and
press Forward.
During Calls
When you’re in a call, you can do the following:
• Hold the call.
• Transfer the call to another person.
• Set up a conference call with the person you’re talking with and
another person.

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Answering Calls
Call colour indicates status:
• Dark green—Active call
• Bright blue—Incoming call
• Dark blue—Held call
Use the up and down arrow keys to highlight a call. The soft keys apply to
the highlighted call.
Holding Calls
You can place any active call on hold. A held call displays in Calls and
Lines view as follows:
To hold a call:
• From Lines or Calls view, press Hold. If you’re in Calls view, be sure to
highlight the call rst.