Polycom VVX 300 User manual

Polycom, Inc. 1
USER GUIDE
Polycom® VVX®Business Media Phones
Applies to Polycom VVX 300, 310, 400, 500, 600, and 1500 phones,
Polycom VVX Camera, and Polycom VVX Expansion Modules
UC Software 5.2.0 | September 2014 | 3725-46211-001 Rev A

Polycom VVX Business Media Phones User Guide UC Software 5.2.0
Polycom, Inc. 2
Copyright ©2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
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countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
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written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for
this product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product
or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To
receive software information, as well as the open source software code used in this product, contact Polycom by
email at [email protected].
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided “as is” without warranty of any kind
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Contents
Before You Begin..................................................................................................................... 8
Who Should Read this Guide? ................................................................................................................8
Typographic Conventions........................................................................................................................8
Get Started ............................................................................................................................... 9
View Your Phone Keys and Hardware ....................................................................................................9
VVX 300 and VVX 310 Phones Hardware........................................................................................................10
VVX 400 and VVX 410 Phones Hardware........................................................................................................12
VVX 500 and 600 Phones Hardware................................................................................................................14
VVX 1500 Phone Hardware..............................................................................................................................16
Secure Your Phone with the Security Slot........................................................................................................18
Navigate Your Phone Interface..............................................................................................................18
Understand Phone Screens..............................................................................................................................18
Understand Phone Icons and Status Indicators................................................................................................22
Enter Information in Data Fields ............................................................................................................26
Enter Information Using the Dialpad.................................................................................................................27
Enter Information Using the Onscreen Keyboard .............................................................................................28
Use PinYin to Input Chinese Characters ..........................................................................................................29
Log In to and Lock Your Phone .............................................................................................31
Log In to Your Phone.............................................................................................................................31
Log In and Out of Your Phone..........................................................................................................................31
Change Your Password....................................................................................................................................32
Sign In and Out of Lync on Your Phone................................................................................................32
Lock Your Phone ...................................................................................................................................33
Lock and Unlock Your Phone...........................................................................................................................33
Change Your User Password ...........................................................................................................................34
Audio Calls..............................................................................................................................35
Place and Answer Audio Calls...............................................................................................................35
Place Audio Calls..............................................................................................................................................35
Redial a Number...............................................................................................................................................39
Use H.323 Protocol to Place Audio Calls..........................................................................................................39
Answer Audio Calls...........................................................................................................................................41
Switch among the Handset, Headset, and Speakerphone ...............................................................................43
Mute Audio .......................................................................................................................................................43
End Audio Calls................................................................................................................................................44
Hold and Transfer Calls.........................................................................................................................44
Hold and Resume Calls....................................................................................................................................44
Transfer Calls ...................................................................................................................................................45
Park and Retrieve Calls.........................................................................................................................45

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Park Calls.........................................................................................................................................................45
Retrieve Parked Calls.......................................................................................................................................46
Manage Multiple Calls............................................................................................................................46
Manage Calls on VVX 1500 phones.................................................................................................................47
Manage Calls on VVX 300, 400, 500, and 600 Phones....................................................................................48
Ignore or Reject Incoming Calls.............................................................................................................49
Ignore or Silence Incoming Calls......................................................................................................................50
Reject Incoming Calls.......................................................................................................................................50
Reject Calls from a Contact..............................................................................................................................50
Reject Calls with Do Not Disturb.......................................................................................................................50
Redirect Incoming Calls.........................................................................................................................51
Forward Incoming Calls....................................................................................................................................52
Forward Incoming Lync Calls ...........................................................................................................................53
Divert Calls to a Contact...................................................................................................................................53
Initiate and Manage Conference Calls...................................................................................................53
Tips for Conference Calls .................................................................................................................................54
Initiate Conference Calls...................................................................................................................................54
End Conference Calls.......................................................................................................................................55
Hold and Resume Conference Calls.................................................................................................................55
Split Conference Calls......................................................................................................................................55
Manage Conference Call Participants ..............................................................................................................55
Work with Shared Lines.........................................................................................................................56
Missed Calls on Shared Lines..........................................................................................................................56
Use Multiple Appearance Directory Number - Single Call Appearance............................................................57
Use Shared Line Appearance...........................................................................................................................60
Record Calls on VVX 500, 600, and 1500 Phones................................................................................68
Guidelines when Recording Calls.....................................................................................................................68
Record, Pause, and End Recordings................................................................................................................68
Record Conference Calls..................................................................................................................................69
Play Recorded Calls.........................................................................................................................................70
Video Calls ..............................................................................................................................72
Tips for Video Calls................................................................................................................................72
Use a VVX Camera with the VVX 500 and 600 Phones .......................................................................73
View Status Indicators and Messages for the VVX Camera.............................................................................74
Change Video Call Settings...................................................................................................................75
Set the Call Rate for Video Calls ......................................................................................................................75
Stop Video for All Calls.....................................................................................................................................75
Change Video Clarity........................................................................................................................................76
Change the Video Call and PIP Displays..........................................................................................................77
Place a Video Call on VVX 500, 600, and 1500 Phones.......................................................................79
Display Video Calls in Full Screen....................................................................................................................81
Swap Video ......................................................................................................................................................82
Handle Video and Audio Calls..........................................................................................................................82
Handle Conference Calls with Video ................................................................................................................83
Manage Video Calls without a VVX Camera on VVX 500 and 600 Phones .........................................84
Manage Audio and Video Calls ........................................................................................................................84

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View Video in Full Screen during Calls.............................................................................................................85
Handle a Mixture of Video and Audio-Only Calls..............................................................................................86
Place Audio-Only Calls..........................................................................................................................86
Manage Call Lists and Directories.........................................................................................87
View Recent Calls..................................................................................................................................87
Manage the Contact Directory...............................................................................................................89
Manage the Corporate Directory ...........................................................................................................91
Search the Lync Directory......................................................................................................................92
Search the BroadSoft Directory.............................................................................................................92
Manage the GENBAND Address Books................................................................................................94
Use the Global Address Book...........................................................................................................................94
Use the Personal Address Book.......................................................................................................................95
Update Your Presence Status................................................................................................98
Update Your Lync Presence..................................................................................................................98
Update Your Buddy Status ....................................................................................................................99
Manage Buddy Lists, Favorites, and Contact Lists............................................................100
Manage Favorites ................................................................................................................................100
View Favorites................................................................................................................................................101
Manage Favorites...........................................................................................................................................101
Use Buddy Lists...................................................................................................................................101
Add Contacts to Your Buddy List....................................................................................................................102
Monitor Contacts on Your Buddy List .............................................................................................................103
Block Contacts from Viewing Your Status ......................................................................................................103
Manage Lync Contacts........................................................................................................................104
Manage Your Microsoft Lync Contact List......................................................................................................104
View Lync Contacts’ Presence Information ....................................................................................................106
View the Lync Contact Card for Contact Information......................................................................................108
Manage BroadSoft UC-One Favorites and Contacts ..........................................................................109
View BroadSoft UC-One Contacts’ Presence Information ..............................................................................109
View BroadSoft UC-One and Enterprise Directory Favorites..........................................................................110
View Contacts and Groups.............................................................................................................................112
Access, Send, and Broadcast Messages ............................................................................113
Access Voicemail and Video Messages..............................................................................................113
Send Instant Messages .......................................................................................................................114
Broadcast Messages with Group Paging.............................................................................................115
Send and Receive Pages...............................................................................................................................115
Change Group Paging Settings......................................................................................................................117
Broadcast Messages with Push to Talk...............................................................................................118
Send and Receive PTT Broadcasts................................................................................................................118
Reply to PTT Broadcasts................................................................................................................................120
End PTT Broadcasts.......................................................................................................................................120
Change PTT Settings .....................................................................................................................................121

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Use Applications on Your Phone.........................................................................................123
Use the Calendar.................................................................................................................................123
Navigate the Calendar....................................................................................................................................123
Use Meeting Reminders.................................................................................................................................124
Join Meetings from the Calendar....................................................................................................................125
Navigate the Browsers.........................................................................................................................126
View the Idle Browser.....................................................................................................................................126
Use the Web Browser.....................................................................................................................................126
Use the Launch Pad on VVX 1500 Phones.........................................................................................127
Use the Launch Pad.......................................................................................................................................128
Enable My Info Portal .....................................................................................................................................129
Customize Your Phone.........................................................................................................130
Set the Language.................................................................................................................................130
Set the Time and Date Display............................................................................................................130
Set the Backlight Intensity and Timeout ..............................................................................................131
Select a Background Picture................................................................................................................132
Add Personal Photos as Your Background.....................................................................................................132
Enable Screen Savers .........................................................................................................................134
Enable Screen Savers....................................................................................................................................134
Use Personal Photos as Screen Savers.........................................................................................................135
Disable Screen Savers...................................................................................................................................136
Use Your Phone as a Digital Picture Frame........................................................................................137
Use Power-Saving Mode.....................................................................................................................138
Change Your Office Hours..............................................................................................................................138
Change Timeouts ...........................................................................................................................................139
Change Audio Settings........................................................................................................................139
Change Incoming Call Notifications................................................................................................................140
Set a Ringtone for Incoming Calls ..................................................................................................................140
Set a Ringtone for Individual Contacts............................................................................................................140
Change the Volume........................................................................................................................................141
Use Accessibility Features on Your Phone..........................................................................................141
Features for Hearing-Impaired Users .............................................................................................................141
Features for Vision-Impaired and Blind Users................................................................................................142
Features for Mobility-Impaired Users..............................................................................................................143
Extend Your Phone’s Capabilities with Accessories .........................................................145
Use a Headset with Your VVX Phone .................................................................................................145
Use Your Headset for All Calls.......................................................................................................................146
Use Electronic Hookswitch .............................................................................................................................146
Disconnect Your Headset...............................................................................................................................148
Use Bluetooth Headsets with Your VVX 600 Phone.......................................................................................148
Use the Polycom Desktop Connector..................................................................................................150
Set Up and Enable thePolycom Desktop Connector.......................................................................................150
Use the Polycom Desktop Connector..............................................................................................................153
Connect a Wi-Fi Adapter to Your Phone .............................................................................................158

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Connect the Wi-Fi Adapter .............................................................................................................................158
Connect Polycom VVX Expansion Modules to Your Phone................................................................160
Set Up VVX Expansion Modules....................................................................................................................160
Use VVX Expansion Modules.........................................................................................................................161
Connect to Better Together over Ethernet...........................................................................................170
Install the Polycom Better Together over Ethernet Connector........................................................................170
Enable and Pair Better Together over Ethernet..............................................................................................173
Use Better Together over Ethernet.................................................................................................................174
Disable BToE on Your Phone and Computer.................................................................................................175
Stop the Polycom BToE Connector................................................................................................................175
Uninstall the Polycom BToE Connector..........................................................................................................176
Maintenance Tasks...............................................................................................................177
Investigate Phone Warnings................................................................................................................177
Restart the Phone................................................................................................................................177
Update the Phone Configuration .........................................................................................................178
Test Phone Hardware..........................................................................................................................178
Clean the Touchscreen........................................................................................................................179
Troubleshoot Issues.............................................................................................................180
Troubleshoot General Phone Issues ...................................................................................................180
Speakerphone Issues.....................................................................................................................................180
Troubleshoot Application Issues..........................................................................................................180
Calendar.........................................................................................................................................................180
Troubleshoot Login Issues...................................................................................................................180
Troubleshoot GENBAND Address Book Issues..................................................................................181
Troubleshoot Polycom Desktop Connector Issues..............................................................................181
Troubleshoot Headset Issues..............................................................................................................182
Echo Cancellation Issues ...............................................................................................................................182
Bluetooth Headset Issues...............................................................................................................................182
Troubleshoot Recording Issues...........................................................................................................183
Troubleshoot Better Together over Ethernet Issues............................................................................184
Get Help.................................................................................................................................186
Copyright, Safety, and Regulatory Notices.........................................................................187
Service Agreements .......................................................................................................................................187
Governing Law................................................................................................................................................187
Limitations of Liability......................................................................................................................................187
Polycom Limited Warranty and Limitation Liability..........................................................................................187
Exclusions ......................................................................................................................................................188
Warranty Exclusive.........................................................................................................................................188
Safety, Compliance, and Disposal Information...............................................................................................188

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Before You Begin
This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to
understand information and perform tasks.
Who Should Read this Guide?
This guide contains overview information for Polycom VVX 300, 310, 400, 410, 500, 600, and 1500
phones, the Polycom VVX Camera, and the Polycom VVX Expansion Modules. This guide is intended for
beginning users, as well as intermediate and advanced users who want to learn more about their phone’s
features.
Typographic Conventions
A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text
information.
Typographic Conventions
Convention
Description
Bold
Highlights interface items such as menus, menu selections, window and dialog
names, soft keys, filenames, and directory names when they are involved in a
procedure or user action. Also used to highlight text to be entered or typed.
Italics
Used to emphasize text, to show example values or inputs (in this form:
<example>), and to show titles of reference documents available from the Polycom
Support Web site and other reference sites.
Blue Text
Used for cross references to other sections within this document and for hyperlinks
to external sites and documents.
Courier
Used for code fragments and parameter names.

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Get Started
Before you use your phone, take a few moments to familiarize yourself with its features and user
interface. This chapter details your phone’s components, the screen layout of your phone, and how to
navigate your phone’s interface.
The terms “the phone”and “your phone”refer to any of the business media phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all VVX phones operate in similar ways.
Note: Accessing Features and Options
As you read this guide, keep in mind that certain phone features are configurable by your system
administrator or determined by your phone environment. As a result, some features may not be
enabled or may operate differently on your phone. Additionally, the examples and figures in this
guide may not directly reflect what displays or is available on your phone screen.
View Your Phone Keys and Hardware
Use the following figures and tables to understand your VVX phone’s hardware features. For more
information about attaching phone hardware, including how to connect your phone to the network, see the
Quick Start Guide for your phone available on your phone’s web page on Polycom Voice Support.

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VVX 300 and VVX 310 Phones Hardware
The following figure displays the hardware features on the VVX 300 and VVX 310 business media
phones. The table lists each numbered feature shown in this figure.
VVX 300 and VVX 310 hardware features
VVX 300 and 310 Hardware Feature Descriptions
Reference
Number
Feature
Feature Description
1
Security slot
(on side)
Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
2
Reversible tab
Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
3
Speaker
Provides ringer and speakerphone audio output.
4
Soft keys
Enable you to select context sensitive keys that display along the bottom of the
screen.
5
Transfer key
Transfers an active call to a contact.
6
Dialpad keys
Enable you to enter numbers, letters, and special characters. You can also use
the dialpad keys to select menu items that have index numbers.
7
Messages key
Enables you to access and manage instant and voice messages.

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Reference
Number
Feature
Feature Description
8
Hold key
Holds an active call or resumes a held call.
9
Microphone
Transmits audio to other phones.
10
Volume keys
Adjust the volume of the handset, headset, speaker, and ringer.
11
Mute key
Mutes local audio during calls and conferences. The key glows red when
activated.
12
Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
13
Headset key
Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset
is activated.
14
Navigation
key/ Select
key
Scrolls through information or options displayed on the phone’s screen. Selects a
field of displayed data.
15
Home key
Displays the Home screen from other screens, and displays the Lines and Calls
screen from the Home screen.
16
Line keys
Enable you to select a phone line, view calls on a line, or quickly call a favorite
contact.
17
Screen
Shows a 2.2-inch diagonal screen with a backlight that enables you to view
menus and data.
18
Message
Waiting
Indicator
Flashes red to indicate when you have new messages.

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VVX 400 and VVX 410 Phones Hardware
The following figure displays the hardware features on the VVX 400 and VVX 410 business media
phones. The table lists each numbered feature shown in this figure.
VVX 400 and 410 hardware features
VVX 400 and 410 Hardware Feature Descriptions
Reference
Number
Feature
Feature Description
1
Security slot (on
side)
Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
2
Reversible tab
Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
3
Speaker
Provides ringer and speakerphone audio output.
4
Soft keys
Enable you to select context sensitive keys that display along the bottom of the
screen.
5
Transfer key
Transfers an active call to a contact.
6
Dialpad keys
Enable you to enter numbers, letters, and special characters. You can also use
the dialpad keys to select menu items that have index numbers.

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Reference
Number
Feature
Feature Description
7
Messages key
Enables you to access and manage instant and voice messages.
8
Hold key
Holds an active call or resumes a held call.
9
Microphone
Transmits audio to other phones.
10
Volume keys
Adjust the volume of the handset, headset, speaker, and ringer.
11
Mute key
Mutes local audio during calls and conferences. The key glows red when
activated.
12
Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
13
Headset key
Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset
is activated.
14
Navigation key/
Select key
Scrolls through information or options displayed on the phone’s screen. Selects a
field of displayed data.
15
Home key
Displays the Home screen from other screens, and displays the Lines and Calls
screens from the Home screen.
16
Line keys
Enable you to select a phone line, view calls on a line, or quickly call a favorite
contact.
17
Screen
Shows a 3.5-inch diagonal screen with a backlight that enables you to view
menus and data.
18
Message
Waiting
Indicator
Flashes red to indicate when you have new messages.

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VVX 500 and 600 Phones Hardware
The following figure displays the hardware features on the VVX 500 and VVX 600 business media
phones. The table lists each numbered feature shown in this figure.
VVX 500 and VVX 600 hardware features
VVX 500 and 600 Hardware Feature Descriptions
Reference
Number
Feature
Feature Description
1
Reversible tab
Secures the handset in the cradle when your phone stand is positioned at a high
angle. To secure the handset, remove the tab, reverse it so the protrusion points
up, and re-insert it. Position the handset so the protrusion on the tab fits into the
slot on the handset.
2
Speaker
Provides ringer and speakerphone audio output.
3
Dialpad keys
Enable you to enter numbers, letters, and special characters. You can also use the
dialpad keys to select menu items that have index numbers.
4
Security slot
(on side)
Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
5
Microphone
Transmits audio to other phones.
6
Volume keys
Adjust the volume of the handset, headset, speaker, and ringer.

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Reference
Number
Feature
Feature Description
7
Mute key
Mutes local audio during calls and conferences. The key glows red when
activated.
8
Speakerphone
key
Enables you to place and receive calls using the speakerphone. The key glows
green when activated.
9
Headset key
Enables you to place and receive calls through a headset. The key glows green
when an analog headset is activated, and blue when a USB or Bluetooth headset
is activated.
10
Touchscreen
Enables you to select items and navigate menus on the touch-sensitive screen.
Tap the screen to select and highlight screen items. To scroll, touch the screen,
and swipe your finger up, down, right, or left.
11
Home key
Displays the Home screen from other screens, and displays the Lines and Calls
screens from the Home screen.
12
Message
Waiting
Indicator
Flashes red to indicate when you have new messages.
13
USB port
Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.

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VVX 1500 Phone Hardware
The following figure displays the VVX 1500 business media hardware features. The table lists each
numbered feature shown in this figure.
VVX 1500 hardware features
VVX 1500 Hardware Feature Descriptions
Reference
Number
Feature
Feature Description
1
Camera
Provides near-site video. The camera barrel is located directly behind the
camera lens. The camera barrel adjusts the camera angle.

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Reference
Number
Feature
Feature Description
2
Touchscreen
Enables you to select items and navigate menus on the touch-sensitive screen.
Tap the screen to select and highlight screen items on screen. To scroll, touch
the screen, and swipe your finger up and down.
3
Menu key
Enables you to access your phone and organization’s features as well as other
menu options.
4
Applications
key
Enables you to access the Web Browser and Launch Pad.
5
Video key
Controls the size, position, and transmission of video images.
6
Dialpad keys
Provide the 10 digits, alphabetic characters, and special characters available in
context-sensitive applications.
7
Security slot
(on side)
Enables you to attach a universal security cable lock to your phone so you can
secure it to a desktop.
8
Speaker
Provides ringer and hands-free (speakerphone) audio output.
9
Transfer key
Transfers a call to another party.
10
Headset key
Enables you to place and receive calls through an optionally connected headset.
The key glows green when headset mode is selected.
11
Hold key
Holds an active call or resumes a held call.
12
Speakerphone
key
Enables hands-free communication during calls. The key glows green when
speakerphone mode is selected.
13
Do Not Disturb
key
Cancels ringing and directs incoming calls to your mailbox. The key glows red
when activated.
14
Headset
connector
Enables you to connect a headset to the phone.
15
USB port
Enables you to connect a USB flash drive to display pictures on your phone, and
to record and play back calls.
16
Mute key
Mutes audio transmission locally during calls and conferences. The key glows
red when activated.
17
Volume keys
Adjust the volume of the handset, headset, speaker, and ringer.
18
Conference
key
Enables connection with another party for a conference.
19
Delete key
Deletes data displayed on the screen.
20
Redial key
Dials your most recently called contact.

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Reference
Number
Feature
Feature Description
21
Arrow keys
Enable you to scroll through lists, highlight items, and scroll through active and
inactive calls. The Left and Right arrow keys enable you to enable and disable
fields, scroll through values for a field, and position the cursor within text to
update the text. The Left arrow key also enables you to return to a previous
menu.
22
Messages key
Enables you to access and manage instant, voice, and video messages.
23
Directory key
Enables you to access the Contact and Corporate directories, as well as call
lists.
24
Message LED
Indicator
Flashes red when you have new messages, when the phone is in power-saving
mode, and when the software is loading on your phone.
25
Privacy
Shutter
Covers and uncovers the camera.
Secure Your Phone with the Security Slot
The security slot is located on the left or right side of the phone and is indicated by a padlock symbol.
See the hardware figure for your phone in the View Your Phone Keys and Hardware section for the
location of the security slot on your phone.
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the
other end to the security slot available on Polycom VVX phones, you can prevent your phone from being
stolen or otherwise removed. Contact the universal security cable manufacturer directly for more
information on securing your phone.
Navigate Your Phone Interface
Your VVX phone has phone icons, status indicators, and phone screens to help you navigate your phone
interface and understand important information on the state of your phone. The following topics describe
how to navigate your phone’s interface:
●Understand Phone Screens
●Understand Phone Icons and Status Indicators
Understand Phone Screens
VVX phones have four screens that display on the phones:
●Home Displays your messages, settings, and information (all VVX phones).
●Calls Displays all active and held calls on your line (VVX 300, 310, 400, 410, 500, and 600
phones).

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●Lines Displays your phone lines, your favorites, and conditional soft keys (VVX 300, 310, 400,
410, 500, and 600 phones).
●Active Calls Displays the active call currently in progress (VVX 500, 600, and 1500 phones).
Home Screen
On VVX 300, 310, 400, 410, 500, and 600 phones, the phone line and icons you can select to access
phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone
line and favorites display on the Home screen. For information on favorites, see the section Manage
Favorites.
On VVX 300, 310, 400, 410, 500, and 600 phones, a Page Indicator shows the page you are currently
viewing. On VVX 500 and 600 phones, you can press and hold the Page Indicator to control how many
icons display on the Home screen. The following figure shows the Page Indicator on the VVX 300 phone.
Home screen and Page Indicator on the VVX 300 phone
On VVX 500 and 600 phones, you can select a phone line on the Home screen to display additional
phone lines and favorites on your phone, as shown next. From this screen, you can also select a phone
line to open the Dialer or select a favorite to call.
Additional Lines and Favorites from Home screen
Calls Screen
The Calls screen is supported on VVX 300, 310, 400, 410, 500, and 600 phones. You can access the
Calls screen when you have one held call or an active and held call in progress on your phone. The Calls
screen automatically displays when you have an active call and one or more held calls on your phone.

Polycom VVX Business Media Phones User Guide UC Software 5.2.0
Polycom, Inc. 20
To display the Calls screen:
» During a call, do one of the following:
Press .
On VVX 500 and 600 phones, tap in the status bar.
On VVX 500 and 600 phones, swipe the screen right to left.
All of your active and held calls display on the Calls screen. Use the arrow keys or swipe the screen from
the bottom to the top to view all calls on your phone. The total number of calls displays on your line, and if
you have multiple lines on your phone, calls display under the associated line.
Calls screen on VVX 600 phones
Lines Screen
The Lines screen is supported on VVX 300, 310, 400, 410, 500, and 600 phones, and is the default
screen when your phone is idle. You can view your phone lines, favorites, and soft keys in the soft key
area on the Lines screen, as shown next.
Phone line, Favorites, and Soft keys on the Lines screens on the VVX 300 phone
To display the Lines screen:
» From the Home screen, press .
When you have multiple calls on your phone, the number of calls you have displays next to the line
number.