Polycom VVX 600 series User manual

®
Version 1

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i
Who Should Read this Guide?..........................................................................................................1
Typographic Conventions .................................................................................................................1
Related Documentation ....................................................................................................................2
Overview of Phone Hardware and Keys...........................................................................................3
VVX 500 Series and VVX 600 Series Hardware....................................................................... 3
Overview of the Phone Interface.......................................................................................................5
User Screens............................................................................................................................. 5
Icons and Status Indicators ....................................................................................................... 9
Entering Information in Data Fields.................................................................................................10
Entering Information Using the Dial Pad ................................................................................. 11
Enter Information Using the Onscreen Keyboard ................................................................... 12
Placing and Answering Audio Calls ................................................................................................13
Placing Audio Calls.................................................................................................................. 14
Redial a Number...................................................................................................................... 16
Answer Audio Calls ................................................................................................................. 17
Switch among the Handset, Headset, and Speakerphone ..................................................... 20
Mute and Unmute Audio.......................................................................................................... 20
End Audio Calls ....................................................................................................................... 20
Holding and Resuming Calls...........................................................................................................21
Hold Calls ................................................................................................................................ 21
Resume Calls .......................................................................................................................... 21
Transferring Calls............................................................................................................................22
Choose a Default Transfer Type ............................................................................................. 22
Transfer a Call ......................................................................................................................... 22
Managing Calls on VVX 500 and 600 Series Phones ....................................................................23
Ignoring or Rejecting Incoming Calls ..............................................................................................25
Ignore or Silence Incoming Calls............................................................................................. 25
Reject Incoming Calls.............................................................................................................. 25
Reject Calls from a Contact..................................................................................................... 26

ii
Rejecting Calls with Do Not Disturb ........................................................................................ 26
Redirecting Incoming Calls .............................................................................................................27
Forwarding Incoming Calls to a Contact ................................................................................. 27
Divert Calls to a Contact.......................................................................................................... 29
Tips for Conference Calls ...............................................................................................................30
Audio Conference Calls ..................................................................................................................30
Initiate Conference Calls ......................................................................................................... 31
Join Calls to Create a Conference Call ................................................................................... 31
End Conference Calls.............................................................................................................. 32
Hold Conference Calls............................................................................................................. 32
Resume Conference Calls....................................................................................................... 32
Split Conference Calls............................................................................................................. 32
View Recent Calls...........................................................................................................................33
View Call Details...................................................................................................................... 34
Save a Recent Contact............................................................................................................ 34
Delete a Contact...................................................................................................................... 34
Edit Recent Contact Entries .................................................................................................... 34
Sort Recent Call Entries .......................................................................................................... 35
Managing the Contact Directory .....................................................................................................36
Search for Contacts in the Contact Directory.......................................................................... 36
Add a Contact to the Contact Directory................................................................................... 37
View Contact Information ........................................................................................................ 38
Update a Contact’s Information............................................................................................... 38
Delete a Contact...................................................................................................................... 38
Managing Favorites.........................................................................................................................39
Add Favorites .......................................................................................................................... 39
View Favorites ......................................................................................................................... 40
Reorder Favorites.................................................................................................................... 40
Access Voicemail and Video Messages .........................................................................................42
Remove the Message Alert ..................................................................................................... 43
Instant Messages............................................................................................................................43
Read Instant Messages........................................................................................................... 43

iii
Delete Instant Messages......................................................................................................... 43
Password Required to Customize Your Phone ..............................................................................44
Set the Language............................................................................................................................44
Customize the Time and Date Display............................................................................................45
Disable the Time and Date Display ......................................................................................... 45
Setting the Backlight Intensity and Timeout....................................................................................45
Set the Backlight Intensity ....................................................................................................... 47
Set the Backlight Timeout........................................................................................................ 47
Using Power-Saving Mode .............................................................................................................47
Changing Audio Settings ................................................................................................................48
Change Incoming Call Notifications ........................................................................................ 48
Set a Ringtone for Incoming Calls........................................................................................... 48
Set a Ringtone for Individual Contacts.................................................................................... 49
Change the Volume................................................................................................................. 49
Using a Headset with Your Phone..................................................................................................50
Connecting a Headset............................................................................................................. 51
Use Your Headset for All Calls................................................................................................ 51
Using Electronic Hookswitch ................................................................................................... 52
Disconnect Your Headset........................................................................................................ 54
Using Bluetooth Headsets with VVX 600 Phones................................................................... 54
Connecting Polycom VVX Expansion Modules to Your Phone......................................................57
VVX Expansion Module Hardware Features........................................................................... 58
Connect VVX Expansion Modules .......................................................................................... 61
Assigning Contacts and Favorites to VVX Expansion Modules.............................................. 62
Navigate VVX Color Expansion Module Paging...................................................................... 63
Changing the Backlight Intensity ............................................................................................. 66
Features for Hearing-Impaired Users .............................................................................................67
Features for Vision-Impaired and Blind Users................................................................................69
Features for Mobility-Impaired Users..............................................................................................70
Investigate Phone Warnings ...........................................................................................................71
Remove Warnings ................................................................................................................... 71
Restart the Phone ...........................................................................................................................72

iv
Update the Phone Configuration.....................................................................................................72
Test Phone Hardware .....................................................................................................................73
Clean the Touchscreen...................................................................................................................73
View Software Details .....................................................................................................................74
Speakerphone.................................................................................................................................75
USB Port .........................................................................................................................................75
Troubleshoot Audio and Echo Issues .............................................................................................75
Bluetooth Headset................................................................................................................... 76

1
This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to
understand information and perform tasks.
See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety
guidance.
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about their phone features.
This user guide contains information for the following Polycom® VVX® products:
● VVX 500 and 501 business media phones
● VVX 600 and 601 business media phones
A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text
information.
Typographic Conventions
Bold Highlights interface items such as menus, menu selections, window and dialog box
names, soft keys, filenames, and directory names when they are involved in a
procedure or user action. Also used to highlight text to be entered ortyped.
Italics Used to emphasize text, to show example values or inputs (in this form:
< example >), and to show titles of reference documents available from the Polycom
Support Web site and other reference sites.
Blue Text Used for cross references to other sections within this document and for hyperlinks to
external sites and documents.
Courier Used for code fragments and parameter names.
Convention Description

2
For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX
Expansion Modules, view the following support pages:
● Polycom VVX 500 Series
● Polycom VVX 600 Series
You can view the following types of documents on each product page:
● Quick Tips A quick reference on how to use the phone’s most basic features.
● Quick Start Guide This guide describes the contents of your package, how to assemble
the phone or accessory, and how to connect the phone to the network. The quick start guide is
included in your phone package.
● Wallmount Instructions This document provides detailed instructions for mounting yourphone
on the wall. Toinstall your phone on the wall, you need the optional wallmount package, which
includes the wallmount instructions.
● Administrator’s Guide This guide provides detailed information about setting up yournetwork
and configuring phone features.
● Regulatory Notice This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications on the Polycom Voice Support page. These
documents describe workarounds to existing issues and provide expanded descriptions and examples for
phone settings and features. You can find these documents on the Polycom Profiled UC Software Features
and Polycom Engineering Advisories and Technical Notifications support pages.

3
Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This
section details your phone’s components, the screen layout of your phone, and how to navigate your phone’s
interface.
The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically noted
in this guide, especially with regard to phone graphics, all VVX business media phones operate in similar
ways.
Note: Accessing features and options
As you read this guide, keep in mind that certain phone features are configurable by your system
administrator or determined by your phone environment. As a result, some features may not be
enabled or may operate differently on your phone. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your phone screen.
Use the following figures and tables to understand your VVX phone’s hardware features. For more information
about attaching phone hardware, including how to connect your phone to the network, see the Quick Start
Guide for your phone available on your phone’s support page on Polycom Voice Support.
The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media
phones. The table lists each numbered feature shown in this figure.
VVX 500 series and VVX 600 series hardware features

4
Reference Feature Feature Description
Number
1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a
high angle. To secure the handset, remove the tab, reverse it so the
protrusion points up, and re-insert it. Position the handset so the protrusion
on the tab fits into the slot on the handset.
2 Speaker Provides ringer and speakerphone audio output.
3 Dialpad keys Enable you to enter numbers, letters, and special characters. You canalso
use the dialpad keys to select menu items that have index numbers.
4 Security slot (on Enables you to attach a universal security cable lock to your phone so you
side) can secure it to a desktop.
5 Microphone Transmits audio to other phones.
6 Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
7 Mute key Mutes local audio during calls and conferences. The key glows redwhen
activated.
8 Speakerphone key Enables you to place and receive calls using the speakerphone. Thekey
glows green when activated.
9 Headset key Enables you to place and receive calls through a headset. The keyglows
green when an analog headset is activated, and blue when a USB or
Bluetooth headset is activated.
10 Touchscreen Enables you to select items and navigate menus on thetouch-sensitive
screen. Tap the screen to select and highlight screen items. To scroll, touch
the screen, and swipe your finger up, down, right, or left.
11 Home key Displays the Home screen from other screens, and displays the Linesand
Calls screens from the Home screen.
12 Message Waiting Flashes red to indicate when you have newmessages.
Indicator
13 USB port Enables you to attach a USB flash drive, a USB headset, or a VVX Camera.
VVX 500 Series and 600 Series Hardware Feature Descriptions

5
Your VVX phone has icons, status indicators, and user screens to help you navigate the interface and
understand important information on the state of your phone. The following topics describe how to navigate your
phone’s interface:
● User Screens
● Icons and Status Indicators
VVX phones have four screens that display on the phones:
● Home Screen Displays your messages, settings, and information (all VVXphones).
● Calls Screen Displays all active and held calls on your line
● Lines Screen Displays your phone lines, your favorites, and conditional soft keys
● Active Call Screen Displays the active call currently in progress
On VVX 500 series and 600 series phones, the phone line and icons you can select to access phone features,
settings, and information display on the Home screen.
For information on favorites, see the section Managing Favorites.
On VVX 500 series and 600 series phones, a Page Indicator shows the page you are currently viewing. On
VVX 500/501 and 600/601 phones, you can press and hold the Page Indicator to control how many icons
display on the Home screen.
On VVX 500 series and 600 series phones, you can tap a phone line on the Home screen to display additional
phone lines and favorites on your phone, as shown next. From this screen, you can also tap a phone line to
open the Dialer or select a favorite to call (see the section Placing Audio Calls).
Additional lines and favorites from the Home screen on VVX 500 series phones

6
The Calls screen is supported on VVX 500 series and 600 series phones. You can access the Calls screen when
you have one held call or an active and held call in progress on your phone. The Calls screen is automatically
displayed when you have an active call and one or more held calls on your phone.
All of your active and held calls display on the Calls screen. You can use the arrow keys or swipe the screen from
the bottom to the top to view all calls on your phone. The total number of calls is displayed on your line, and if you
have multiple lines on your phone, calls display under the associated line.
Calls screen on VVX 600 series phones
Display the Calls Screen
When you have more than one call on your phone, you can display the Calls screen from any other screen on
your phone.
To display the Calls screen:
» During a call, do one of the following:
 Press the Home key .
 On VVX 500/501 and 600/601 phones, tap the Calls soft key in the statusbar.
 On VVX 500/501 and 600/601 phones, swipe the screen right to left.

7
The Lines screen is supported on VVX 500 series and 600 series phones and is the default screen when your
phone is not in use. When you have multiple calls on your phone, the number of calls you have is displayed
next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Phone line, favorites, and soft keys on the Lines screens on VVX 300 series phones
Display the Lines Screen
You can view the Lines screen at any time on your phone from any other screen.
To display the Lines screen:
» Press the Home key .
The Active Call screen is supported on VVX 500/501 and 600/601, and the screen is displayed when you place
a call and you have an active call in progress. When you have an active call in progress, the name and number
of the contact you are talking with and the duration of the call is displayed in the Active Call screen. In the
Active Call screen, you can hold, end, and transfer the call, or set up a conference call.
Active Call screen on VVX 500 series phones

8
Display the Active Call Screen
The Active Call screen displays only when an active call is in progress on your phone.
To display the Active Call screen:
» Do one of the following:
 Place a call.
 On VVX 500/501 and 600/601 phones, press the Home key during an activecall.
 On VVX 500/501 and 600/601 phones, tap the Calls soft key in the statusbar.
 On VVX 500/501 and 600/601 phones, swipe the screen from right to left.
You can see any phone screen on your phone from other screens by pressing the Home key , or by swiping
your finger from right to left on the touchscreen. Although you can access any phone screen from other
screens, you can access certain screens only if your phone is idle or has one or more calls in progress.
You can access certain screens in the following scenarios:
● If your phone is not in use, you can access the Home and Lines screen.
● If your phone has an active call, you can access the all screens.
● If your phone has one active call only, you can access the Home, Lines, and Active Call screens.
● If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls screen.
To switch among screens:
» Do one of the following:
 From the Home screen, press the Home key to display either the Lines, Calls, or Active Call
screen.
The Calls and Active Call screen display only when an active or held call is in progress on your phone.
 Press the Home key to display the Home screen from the Lines, Calls, or Active Callscreen.
 On VVX 500/501 and 600/601 phones, swipe the screen to the right or left to switch between the
Lines, Calls, or Active Call screen.

9
Registered line
Status indicators in Lines screen. A flashing
red bar indicates held calls. A green bar
indicates an active call.
Unregistered line
Do Not Disturb enabled
Placing a call
Phone warning
Active call using Polycom HD Voice
Login credentials invalid
Held call
Shared line
Incoming call in Lines screen
Shared line with a held call
Incoming call in Calls screen
Call forwarding is enabled
Active conference
Select to access recent calls
USB flash drive attached
New message.
Recording in progress or paused
(VVX 500/501 only)
Presence status (Available)
Recording paused
(VVX 600/601 only)
Presence status (Busy)
Recording in progress
(VVX 600/601 only)
Presence status (Away)
Placed call
Presence status (Do Not Disturb)
Received call
Presence status (Offline)
Missed call
Presence status (No information)
Bluetooth available
(VVX 600/601 only)
Bluetooth headset paired and connected
(VVX 600/601 only)
Icon Description Icon Description
The following tables display phone icons and status indicators that display on the VVX business media
phones. For information on video icons, see the section Status Indicators and Messages for the VVX Camera.
Icons and Status Indicators on VVX 500 Series and 600 Series Phones

10
Abc (to capitalize the first letter only, and use
lowercase for the remaining letters)
Abc
ABC (to enter uppercase only)
ABC
abc (to enter lowercase only)
abc
123 (to enter numbers only)
123
ASCII (for regular text)
Latin (to enter accented characters)
Katakana (for Japanese characters)
Unicode (to store characters as double bytes)
Cyrillic (for Russian characters)
Mode Options Encoding Options
You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen
keyboard on VVX 500/501, 600/601.
Before you enter information into fields, you can choose how to enter the information using the following soft keys:
● Mode Enables you to enter just numbers or text in title case, lowercase, or uppercase characters.
● Encoding Enables you to enter alphanumeric and special characters as well as charactersin
special languages.
The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard.
Mode and Encoding Options
When the onscreen keyboard is displayed on VVX 500/501, 600/601, and 1500 phones, the Encoding and
Mode soft keys are not available. For tips on using the onscreen keyboard, see Enter Information Using the
Onscreen Keyboard.

11
Data Type Action
Enter numbers, or characters in uppercase, Select Encoding or Mode, and select ABC, abc, orAbc.
lowercase, or title case mode
Enter only numbers Select Encoding or Mode, and select 123.
Enter text in another language Select Encoding, and select one of the language options.
Enter a character Press a dial pad key repeatedly to view the character options and
stop when the character you want to enter is displayed in the field.
Wait one second, and enter the next character.
Enter a number Select Encoding or Mode, and select 123, or press a dial padkey
repeatedly to enter the number that displays on that key.
Enter a special character Select Encoding, and select Abc, ABC, or abc. Press the 1, 0,
asterisk, *, or pound # key one or more times to enter one ofthe
following special characters:
1 key: ! | ‘ ^ \ @ : 1
* key: * - & % + ; ( )
0 key: / , _ $ ~ = ? 0
# key: # > < { } [ ] “ ‘
You cannot access special characters when you are in numerical
(123) mode.
Enter a space Select Encoding, and select one of the alphabetic Abc, ABC, or
abc. Press the 0 key.
You cannot enter a space when you are in numerical (123) mode.
Delete one or more characters Use the arrow keys to position the cursor to the right of the
character, or drag your finger across the characters until the cursor
is positioned to the right of the character(s) you want to delete.
Press the Delete key, press the << soft key, or tap .
You can use the dial pad keys on your phone console to edit or update field information. The following table
describes how to enter different types of data on your phone using the dial pad.
Using the Dial pad Keys to Enter Information

12
The onscreen keyboard is available on VVX 500 and 600, and the keyboard enables you to enter field
information using your touchscreen. The onscreen keyboard is displayed on screen when data fields are
available. When a data entry field requires only numbers, the onscreen keyboard displays only numbers.
To access and use the onscreen keyboard:
1 Tap
2 Tap and select Abc, ABC, abc, 123, or one of the special character options.
3 Press your finger on each character you want to enter.
4 When you finish, tap .
The following table describes how to enter information using the onscreen keyboard.
Using the Onscreen Keyboard to Enter Information
Select an Encoding option (title case,
uppercase, lowercase, numbers-only,ASCII,
Latin, Katakana, Unicode, Cyrillic)
Tap
and select the Encoding options you want.
Enter text
Tap Abc and select the characters you want.
Enter uppercase characters
Tap ABC and select the characters you want.
Enter lowercase characters
Tap abc and select the characters you want.
Enter numbers
Tap 123 and select the numbers you want.
Enter special characters
Tap ASCII and select the characters you want.
Exit the onscreen keyboard, enter the
information, and update the next field
Tap
.
Delete one or more characters
Drag your finger across the characters to highlight them in yellow
and
.
Replace characters
Highlight the characters you want to replace then enter the new
characters.
Task Action

13
VVX business media phones enable you to place and answer SIP and H.323 calls, ignore incoming calls from
all or individual contacts, place and manage conference calls, manage calls on shared lines, and perform
server-dependent tasks.
This section includes the following topics:
● Placing and Answering Audio Calls
● Holding and Resuming Calls
● Parking and Retrieving Calls
● Managing Multiple Calls
● Managing Calls Remotely
● Ignoring or Rejecting Incoming Calls
● Redirecting Incoming Calls
Password needed to access settings on your phone
Some of the features described in this section require access to the Basic settings menu on the
phone. If your phone requires a password to access the Basic settings menu, contact your system
administrator for assistance customizing your phone.
VVX 500 & 600 series phones can manage a maximum of 24 active, incoming, and held audio calls at a time.
However, you can have only one active call in progress with numerous other incoming calls or calls on hold on
all phones. Additionally, your system administrator can set up your phone to have up to six lines with unique
extension numbers, or the same extension number as other lines on your network.
This section includes the following topics:
● Placing Audio Calls
● Redial a Number
● Answer Audio Calls
● Switch among the Handset, Headset, and Speakerphone
● Mute and Unmute Audio
● End Audio Calls