Polycom VVX 500 series User manual

User Guide
VVX 500 Business Media Phone

VVX 500 Phone Hardware

Phone Keys and Hardware
Feature
Description
Speaker
Provides ringer and hands
-free (speakerphone) audio output.
Dialpad
Enables you to enter numbers, letters, and special characters. You can also use the
dialpad keys to select menu items that have index numbers.
Security Slot
The connector on the left side of your phone that enables you to attach a laptop
cable lock to your phone so you can secure it to a desktop.
Message Waiting Indicator
Flashes red to indicate new messages.
Home Key
Press from any screen to display Home view. From Home view, press to display
other phone views.
Color touchscreen display
The screen is touch
-sensitive. Tap to select and highlight screen items. To scroll,
touch the screen, and swipe your finger up, down, right, or left.
Headset key
Enables you to place and receive calls using the speakerphone. The key glows green
when activated.
Spekerphone key
Enables you to place and receive calls using the speakerphone. The key glows green
when activated.
Mute key
Mutes local audio during calls and conferences. The key glows red when activated.
Volume keys
Adjust the volume of the handset, headset, speaker, and phone’s ringer.
Microphone
Transmits sound to other phones.

Navigate Your Phone Interface
Phone Views
Your phone has four main views: Home, Calls, Active Call, and
Lines view (the default). To change views:
•For Home view, press .
•From Home view, press to display Lines view.
•Depending on the status of your phone the different views
will appear.

Home View
You can display Home view by pressing . Home View displays icons you can tap to
access phone functions. Touch and hold to display fewer icons, you can swipe the
screen to display more icons in this view. Touch and Hold to go back to display more
icons. Home view shows the following options:
•New Call—Tap New Call to display the Dialer. From the Dialer, you can enter a number or URL
and place a call. From the Dialer, you can quickly access the Directory, Recent Calls, and
Favorites.
•Messages—Tap Messages to access your voicemail messages.
•Directories—Tap Directories to view all the contacts in your local Contact Directory. From your
directory, you can add and search for contacts, as well as quickly access the Dialer, Recent Calls,
and Favorites.
•Forward—Tap Forward to call forward your extension number.

•DND—Tap DND to put your phone in a do not disturb status.
•Settings—Tap Settings to access features and settings to customize your phone.
•Applications—Tap Applications to access a menu of custom applications. See your administrator for
information about any specific applications listed in this menu.
From Home view, tap the phone line to display your phone lines and favorites (shown next). From this screen,
tap a phone line to open the Dialer, or tap a favorite to dial the favorite. To go back to the Home view icons, tap
Close.

Lines View and Active Call View
Lines view is your phone’s default display. Lines view displays all your
phone lines, your favorites, and soft keys.
If your phone is idle, you can:
•Tap a phone line to access the Dialer.
•Tap a favorite to call that contact.
If you have only one call in progress—and
it’s active (has audio)—you can access
Active Call view. This view displays the
name and number of the person you’re
talking with, and the duration of the call.
From Active Call view, you can manage the
call: hold, end, transfer, or set up a conference
call with the person you’re talking with and another party.

Calls View
You can access Calls view if your phone has multiple calls in progress, or you
have one held call. Scroll to see all your calls. If your phone has multiple
lines, calls display under the associated line.
Call color indicates status:
•Dark green Active call.
•Dark blue Incoming and held calls.
•Bright green Active call is highlighted.
•Bright blue Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the highlighted call.
Active Call
Incoming Call
Held Call
Held Call

Understanding Phone Icons
and Status Indicators
The following icons and indicators may display on the screen to indicate phone, call, or buddy/contact status, or
to indicate that a feature is enabled. You can tap certain icons to access information or features.
On Description On Description
Registered line
Press to view more or fewer icons in
Home view.
Unregistered line
Status indicators in Lines view. A flashing
red bar indicates held calls. A green bar
indicates an active call.
Phone warning Tap to see more information
Placing a call Tap to edit
Active call using Polycom HD Voice Shared line
Held call Shared line with a held call
Incoming call (in Home view) Call forwarding (Always) enabled
Incoming call (in Lines view and the
Incoming Call window)
Tap to access Recent Calls
Active conference Tap to access your Message Center
USB flash drive attached Presence status (Available)
Placed call (in Recent Calls view) Presence status (Busy)
Missed call (in Recent Calls view) Presence status (Away)
Received call (in Recent Calls view) Presence status (Do Not Disturb)
Do Not Disturb enabled Presence status (Offline)
Backspace Presence status (No information)

Call-Handling Capabilities
Your phone can handle multiple calls at a time. However, only one active call—the call
that has audio associated with it—can be in progress at any given time. In addition to
the active call, your phone may have multiple other calls that are either held, or in an
incoming or ringing state.
You can place and answer calls in these ways:
•Using the handset
•Using the speakerphone
•Using a headset
During a call, you can alternate between handset, headset, or speakerphone modes by
picking up the handset, or pressing or . For example, if you are using the
handset, you switch to headset mode by pressing ,or switch to speakerphone mode
by pressing . When you’re in speakerphone mode, glows green. When you’re in
headset mode, glows green if an analog headset is connected, and blue if a USB
headset is connected.