Polycom VVX410 User manual

1
Hosted Phone
Quick Start Guide
Get the most out of our Hosted Phone service
with these handy instructions for the Polycom
VVX 410 phone.

2
Contents
Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Helpful Tools and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
My Account and Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3
Make the Right Connection
Thanks for choosing Midco for your business hosted phone service!
Your experience with this service matters to us. We hope you find this
quick start guide is a helpful tool to get you going with this service.
We have even more tips and tools at Midco.com/Business/Support,
where you can learn more about dierent features, read common
questions and answers, and get tips about your services.
We’re also available every day to answer your business phone
questions at 1.800.888.1300.

4
Equipment
Dial Pad
Use the dial pad buttons to enter information
for new contacts.
• To type with the dial pad buttons,
press a button repeatedly to
view the character options.
Stop to select a character.
• To backspace or delete, press
the << (backspace) button.
• To type other characters, select
Encoding or Mode. When using
the dial pad buttons, use the 1, *,
0and #buttons.
Volume
You can easily adjust the ringer or call volume on your phone.
• To change the call volume, press the plus or minus toggle buttons during a call.
• To change the ringer volume, press the plus or minus toggle buttons when
the phone is idle or ringing.
Microphone
Although the microphone picks up your voice, you can mute your microphone so
others cannot hear you when you’re using the handset, headset or speakerphone.
• Press the mute button so other parties can’t hear you.
• Press the mute button again to unmute.
1. Security slot (on top)
2. Reversible tab
3. Speaker
4. Soft keys
5. Transfer buttons
6. Dial pad buttons
7. Messages button
8. Hold button
9. Microphone
10. Volume buttons
11. Mute button
12. Speakerphone button
13. Headset button
14. Navigation/select button
15. Home button
16. Line keys
17. Screen
18. Message waiting indicator
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18

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Do Not Disturb
If you have a service that supports Do Not Disturb (DND), you can disable
ringing and forward all your calls directly to voicemail.
To enable or disable ringing, press the DND softkey from the Home or Lines
view. When it is enabled, the DND icon displays in the status bar and
beside the appropriate Line key.
Ringtones
To change your incoming call ringtone:
1. From the Home view, select the Settings softkey.
2. Press Basic, and then Ring Type.
3. Select the line you’d like to have a special ringtone,
and then choose the associated ringtone.
To set dierent ringtones for dierent contacts:
1. Go to your contact directory, and select the contact you want to edit.
2. Press Edit, and then update the contact’s ring type.
3. Press Select, and then Back to return to the previous screen.

6
Features
Phone Views
Your phone has three main views on its screen.
Lines View
This default view displays phone lines, favorites
and soft keys. You can access this view any
time. If your phone is idle, you can press
the Line key to access the dialer.
Home View
With this view, icons display on screen to help
you access phone functions. You can access
this view any time by pressing the Home button.
• To get to dierent icons, use the arrows
on the navigation/select button.
• To choose an icon, press the Select
at the center of the navigation/select button.
Calls View
You can access this view if your phone
has one or more active calls. The color
of the call on your screen indicates
the call status.
• Dark green is an active call.
• Dark blue marks incoming and held calls.
• Bright green shows the active call
is highlighted.
• Bright blue indicates the incoming or held call is highlighted.
To select a call, use the up and down arrow buttons to highlight it.
The soft keys alongside your phone display screen control the highlighted call.

7
Calls
Only one call can be active at a time. You can use the handset, speakerphone
or headset for calls.
• During a call, you can change modes by picking up the handset or by
pressing the speakerphone or headset button.
• If you navigate away from your call(s), press the Home button to see
Active Calls or the Calls view again.
• When in Calls view, switch to your Lines view by pressing More, and then
Lines. Switch back to the Calls view by selecting More, and then Calls.
To place a call:
Choose one of these options.
• Pick up the handset, press the
speakerphone button, or select
the headset button. Enter the
phone number.
• Enter the phone number first, and then press
Dial. This will place the call using the speakerphone. Pick up the handset,
or press the headset button for privacy.
• From the Home view, use the navigation pad arrow buttons to
select New Call. Enter the phone number, and then press Dial.
• If you have the Extension Dialing feature enabled, select from these options:
• If you’re placing a call within your organization, dial the extension
number of the individual you’re calling.
• For a local call, enter 8 + the seven-digit phone number.
• For a long-distance call, enter 8 + 1 + the 10-digit phone number.
If a long-distance forced authorization code is required, you will
be prompted to enter it.

8
To answer a call:
Use one of these options.
• Press the speakerphone button
or Answer softkey.
• Pick up the handset.
• Press the headset button.
• Press Answer while you’re on an active call.
The current call will be placed on hold.
To end an active call:
Choose one of these options, depending on how you answered the call.
• Hang up the handset.
• Press the speakerphone button.
• Select the handset button.
• Press End Call.
To hold a call:
1. From the Calls view, highlight the call you want to put on hold.
2. Press the Hold softkey or hold button.
3. To resume a held call, highlight the call you want to pick up
from the Calls view, and press the hold button again.
To end a held active call:
1. Navigate to the Calls view, and highlight the held call.
2. Select Resume and then End Call.
To ignore or silence a call:
• Press the Ignore soft key to ignore a call on individual lines.
• Press the Silence soft key to silence a call on shared lines.
Your phone will still display the incoming call notification in the event you wish
to answer the call.

9
To reject a call:
From the incoming call window, press Reject to send a call directly to your
voicemail. You can also reject an incoming call from the Lines or Calls views.
You cannot reject calls on shared lines.
To view a recent call:
Choose one of these ways to view your recent calls.
• Navigate to Directories:
1. Press the Home button, and select Directories.
2. Select Recent Calls to view that list.
• From the Lines view:
• Press the right arrow button to view recently Placed Calls.
• Press the left arrow button to view recent Received Calls.
• Press the down arrow button to view recent Missed Calls.
• Press the up arrow button to view Favorites.
• From the Recent Calls list:
• Press Sort to sort and order calls.
• Press Type to display only certain calls.
• Select a call record, and press Dial to call the number.
To dial the last number you called:
1. From the Lines view, press the right arrow button to see your
placed calls list. The first number is the last call you placed.
2. Use the up and down arrow buttons to select the previously placed call
you want to redial.
3. Press Dial.

10
To place a conference call:
You can make conference calls with up
to six parties. There are multiple options
to connect a conference call.
• When no call is connected yet:
1. Call the first party.
2. After the call connects, press the More softkey.
3. Select Confrnc.
4. Dial and connect with the second party, and press Confrnc again.
5. Press End Call to end the conference call.
• When you’re already on one call:
1. Press the More softkey.
2. Select Confrnc.
3. Dial and connect with the second party, and press Confrnc again.
4. Press End Call to end the conference call.
• When you already have both an active and held call:
1. Press Join to bring these calls together in conference.
2. Press End Call to end the conference call.