Polycom VVX410 User manual

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Hosted Phone
Quick Start Guide
Get the most out of our Hosted Phone service
with these handy instructions for the Polycom
VVX 410 phone.

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Contents
Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Helpful Tools and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
My Account and Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Make the Right Connection
Thanks for choosing Midco for your business hosted phone service!
Your experience with this service matters to us. We hope you find this
quick start guide is a helpful tool to get you going with this service.
We have even more tips and tools at Midco.com/Business/Support,
where you can learn more about dierent features, read common
questions and answers, and get tips about your services.
We’re also available every day to answer your business phone
questions at 1.800.888.1300.

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Equipment
Dial Pad
Use the dial pad buttons to enter information
for new contacts.
• To type with the dial pad buttons,
press a button repeatedly to
view the character options.
Stop to select a character.
• To backspace or delete, press
the << (backspace) button.
• To type other characters, select
Encoding or Mode. When using
the dial pad buttons, use the 1, *,
0and #buttons.
Volume
You can easily adjust the ringer or call volume on your phone.
• To change the call volume, press the plus or minus toggle buttons during a call.
• To change the ringer volume, press the plus or minus toggle buttons when
the phone is idle or ringing.
Microphone
Although the microphone picks up your voice, you can mute your microphone so
others cannot hear you when you’re using the handset, headset or speakerphone.
• Press the mute button so other parties can’t hear you.
• Press the mute button again to unmute.
1. Security slot (on top)
2. Reversible tab
3. Speaker
4. Soft keys
5. Transfer buttons
6. Dial pad buttons
7. Messages button
8. Hold button
9. Microphone
10. Volume buttons
11. Mute button
12. Speakerphone button
13. Headset button
14. Navigation/select button
15. Home button
16. Line keys
17. Screen
18. Message waiting indicator
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Do Not Disturb
If you have a service that supports Do Not Disturb (DND), you can disable
ringing and forward all your calls directly to voicemail.
To enable or disable ringing, press the DND softkey from the Home or Lines
view. When it is enabled, the DND icon displays in the status bar and
beside the appropriate Line key.
Ringtones
To change your incoming call ringtone:
1. From the Home view, select the Settings softkey.
2. Press Basic, and then Ring Type.
3. Select the line you’d like to have a special ringtone,
and then choose the associated ringtone.
To set dierent ringtones for dierent contacts:
1. Go to your contact directory, and select the contact you want to edit.
2. Press Edit, and then update the contact’s ring type.
3. Press Select, and then Back to return to the previous screen.

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Features
Phone Views
Your phone has three main views on its screen.
Lines View
This default view displays phone lines, favorites
and soft keys. You can access this view any
time. If your phone is idle, you can press
the Line key to access the dialer.
Home View
With this view, icons display on screen to help
you access phone functions. You can access
this view any time by pressing the Home button.
• To get to dierent icons, use the arrows
on the navigation/select button.
• To choose an icon, press the Select
at the center of the navigation/select button.
Calls View
You can access this view if your phone
has one or more active calls. The color
of the call on your screen indicates
the call status.
• Dark green is an active call.
• Dark blue marks incoming and held calls.
• Bright green shows the active call
is highlighted.
• Bright blue indicates the incoming or held call is highlighted.
To select a call, use the up and down arrow buttons to highlight it.
The soft keys alongside your phone display screen control the highlighted call.

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Calls
Only one call can be active at a time. You can use the handset, speakerphone
or headset for calls.
• During a call, you can change modes by picking up the handset or by
pressing the speakerphone or headset button.
• If you navigate away from your call(s), press the Home button to see
Active Calls or the Calls view again.
• When in Calls view, switch to your Lines view by pressing More, and then
Lines. Switch back to the Calls view by selecting More, and then Calls.
To place a call:
Choose one of these options.
• Pick up the handset, press the
speakerphone button, or select
the headset button. Enter the
phone number.
• Enter the phone number first, and then press
Dial. This will place the call using the speakerphone. Pick up the handset,
or press the headset button for privacy.
• From the Home view, use the navigation pad arrow buttons to
select New Call. Enter the phone number, and then press Dial.
• If you have the Extension Dialing feature enabled, select from these options:
• If you’re placing a call within your organization, dial the extension
number of the individual you’re calling.
• For a local call, enter 8 + the seven-digit phone number.
• For a long-distance call, enter 8 + 1 + the 10-digit phone number.
If a long-distance forced authorization code is required, you will
be prompted to enter it.

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To answer a call:
Use one of these options.
• Press the speakerphone button
or Answer softkey.
• Pick up the handset.
• Press the headset button.
• Press Answer while you’re on an active call.
The current call will be placed on hold.
To end an active call:
Choose one of these options, depending on how you answered the call.
• Hang up the handset.
• Press the speakerphone button.
• Select the handset button.
• Press End Call.
To hold a call:
1. From the Calls view, highlight the call you want to put on hold.
2. Press the Hold softkey or hold button.
3. To resume a held call, highlight the call you want to pick up
from the Calls view, and press the hold button again.
To end a held active call:
1. Navigate to the Calls view, and highlight the held call.
2. Select Resume and then End Call.
To ignore or silence a call:
• Press the Ignore soft key to ignore a call on individual lines.
• Press the Silence soft key to silence a call on shared lines.
Your phone will still display the incoming call notification in the event you wish
to answer the call.

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To reject a call:
From the incoming call window, press Reject to send a call directly to your
voicemail. You can also reject an incoming call from the Lines or Calls views.
You cannot reject calls on shared lines.
To view a recent call:
Choose one of these ways to view your recent calls.
• Navigate to Directories:
1. Press the Home button, and select Directories.
2. Select Recent Calls to view that list.
• From the Lines view:
• Press the right arrow button to view recently Placed Calls.
• Press the left arrow button to view recent Received Calls.
• Press the down arrow button to view recent Missed Calls.
• Press the up arrow button to view Favorites.
• From the Recent Calls list:
• Press Sort to sort and order calls.
• Press Type to display only certain calls.
• Select a call record, and press Dial to call the number.
To dial the last number you called:
1. From the Lines view, press the right arrow button to see your
placed calls list. The first number is the last call you placed.
2. Use the up and down arrow buttons to select the previously placed call
you want to redial.
3. Press Dial.

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To place a conference call:
You can make conference calls with up
to six parties. There are multiple options
to connect a conference call.
• When no call is connected yet:
1. Call the first party.
2. After the call connects, press the More softkey.
3. Select Confrnc.
4. Dial and connect with the second party, and press Confrnc again.
5. Press End Call to end the conference call.
• When you’re already on one call:
1. Press the More softkey.
2. Select Confrnc.
3. Dial and connect with the second party, and press Confrnc again.
4. Press End Call to end the conference call.
• When you already have both an active and held call:
1. Press Join to bring these calls together in conference.
2. Press End Call to end the conference call.

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To transfer a call:
You can transfer a call to another party in three dierent ways:
• Blind (Cold) Transfer: Transfer a call directly to another
party without consulting or introducing the caller.
• Semi-Attended Transfer: Transfer a call when receiving the ring-back.
• Attended (Warm) Transfer: Transfer a call with prior consulting
or an introduction.
For a blind (cold) transfer:
1. From the Calls view, press the Transfer softkey or the transfer button.
2. Dial the party you wish to receive the transferred call.
3. Press Transfer while the phone is ringing.
For semi-attended or attended (warm) transfer:
1. From the Calls view, press the Transfer softkey or the transfer button.
2. Dial the party you wish to receive the transferred call.
3. When ready, press Transfer to complete the call.
To forward a call:
You can forward incoming calls to another person without answering
the call. To forward calls, use one of these options:
• While your phone rings, simply press Forward.
• If you’d like to forward incoming calls:
1. Select the Forward softkey from the Lines view or
the Forward icon from the Home view.
2. Select the forwarding type you want: Always, No Answer or Busy.
3. Enter the forwarding number, and press Enable.
To disable call forwarding:
1. From the Home or Lines view, select Forward.
2. Choose which forwarding type (Always, No Answer or Busy)
you’d like to disable, and then press the Disable softkey.

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Call Park
The call park feature allows you to put a call on hold at one phone and
continue the conversation from another phone.
To park a call:
1. While on the phone, press Hold.
2. Press Park.
3. Dial the seven-digit number of the phone where you want to park the
call, then press Enter.
• If you have four-digit dialing enabled, enter the last four digits of the
phone number to park the call.
4. Press End Call.
To retrieve a parked call:
1. From the idle screen or Lines view, press the Retrieve softkey.
2. Dial the seven-digit number of the phone.
• If you have four-digit dialing enabled, enter the last four digits
of the phone number.
3. Press the Enter softkey.
Paging
If enabled, paging lets you make announcements to groups of people
through the phones, similar to a PA system.
To page a group:
1. On the Lines view, press the Paging softkey.
2. Scroll to the group you wish to page, and press Page.
Emergency and Priority groups will page over existing calls.

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Contacts
To view your contact directory:
1. From the Home view, select the
Directories softkey. Or, from the
Lines view, select Directory.
2. Press Contact Directory.
To add a contact to your directory:
1. Navigate to the contact directory, and select Add.
2. Enter the contact’s information, and press Save.
• SIP Address: This is the primary phone number you want to call.
• If you have four-digit dialing enabled, you must enter the leading
digit into the contact’s phone number. For example:
• 8.1.701.555.3312 for a long distance call
• 8.555.3312 for a local call
• Favorite Index: Make your contact a favorite, so you
can speed dial this contact.
• Ring type: Apply a unique ring to a favorited phone number.
• Divert Contact: Add a number to which you want to divert
the caller, such as your cell phone or another oce number.
• Auto Divert: Automatically divert the caller to another number.
• Auto Reject: Automatically send caller to voicemail.
• Watch Buddy: Monitor the status of internal users and phones.
The busy lamp field (BLF) allows for this same functionality.
To update contact information:
1. Go to your contact directory, and use the navigation keys to select
the contact you want to update.
2. Press Info.
3. Select Edit.
4. Update the contact’s information, and press Save.

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To dial a contact from your directory:
1. Select a contact in your directory, and press Dial.
• If the contact has multiple numbers listed in the directory, choose the
appropriate phone number, and select Dial.
To delete a contact:
1. Go to your contact directory, and use the navigation keys to select
the contact you want to remove.
2. Press Info.
3. Select Delete.
4. Press Yes to confirm.
To search for a contact:
1. Go to your contact directory, and press Search.
2. Enter your search criteria, and select Search again.
3. After your search results display, select the contact, and complete
the action you wish.
Favorites
If you want quick access to a contact, you can set them up as a Favorite.
A smaller list of Favorites displays in the Lines view. Contacts with a star
on the contact info page indicate you’ve saved them as a favorite.
To view your favorites list:
1. From the Home view, press the Directories. Or, from the Lines view,
press Directory.
2. Press Favorites.
To make a contact a favorite:
1. Navigate to your contact directory, and select the contact.
2. Press Info.
3. Select More.
4. Press Add Fav.
5. Select Yes to confirm.

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To dial a Favorite contact:
1. Navigate to your Favorites list.
2. Select the favorite contact you want to call, and then press Dial.
3. Select the appropriate phone number of contact you want to call, and
press Select.
To add a speed dial key to any blank line key:
1. Press and hold the blank line key you wish to use.
2. Enter the required contact information:
• First Name
• Last Name
• Nickname (as you would like to see it appear on your display)
• SIP Address (This is the phone number.)
3. Press Save. The line key is now dedicated to speed dial for that contact.

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Voicemail
To listen to voicemail messages:
1. Choose one of these ways to access your voicemail from your phone.
• Dial 611.
• Press the Messages button on the phone.
• From the Home view, select Messages, and then Message Center.
2. If your phone has multiple lines, the Line Select screen displays. Use the
up and down arrow buttons to select the line with new messages.
3. Follow the prompts. If requested, enter your mailbox number and
password, and then press #.
• The mailbox number is the 10-digit phone number.
• The default password is 0000.
To access the Main Menu from another phone:
1. Dial your business phone number or 1.877.556.0241.
2. Press *while your greeting is playing.
3. Enter your mailbox number, which is your 10-digit phone number.
4. Enter your password, and then press #. (Default password is 0000.)
Main Menu Options
• Press 1 to retrieve messages.
• Press 1to go to new messages.
• Press 2to go to saved messages.
• Press *to return to the Main Menu.
• Press 7to hear the current date and time.
• Press 9for your mailbox setup menu.

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Options While Listening to Messages
• Press 1to play a message.
• Press 2to save a message and go to the next one.
• Press 3 to delete a message and go to the next one.
• Press 4to save a message as new.
• Press 7to back up three seconds.
• Press 8to pause or continue message.
• Press 9to go forward three seconds.
• Press *to return to the Main Menu.
Setup Menu Options
• Press 1for greetings options.
• Press 1to listen to your greeting.
• Press 2to save your greeting to activate it.
• Press 3to delete your greeting.
• Press 4to record your greeting.
• Press *to return to the mailbox setup menu.
• Press 2to change your password.
• Enter your new password followed by #. Your password can be up
to 16 digits long. Be sure to make note of your new password for
future references.
• Re-enter your new password to verify it.
• Press 4to enable/disable auto login.
• Press *to return to the Main Menu.

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Online Resources
Helpful Tools and Tips
Your experience with Midco matters to us. We want to help you get the most
out of your services. We oer many helpful tools and resources for you
at Midco.com/Business. Check it out today!
Midco.com/Business/Support — Visit our online library of helpful tools and
information for you, including the most commonly requested resources.
Get help with your equipment, troubleshooting and more.
Midco.com/Business/Shop — Look around in Shop for some of our most
basic services, but for more advanced services or changes, contact
your Midco sales consultant.
My Account and Bill Pay
Midco.com/Business/MyAccount
• View and pay your bill online. You can even set up one-time or recurring
payments, and view your statements and payment history.
• Sign up to receive email updates about your business account — and
text updates about service maintenance.
Policies
Midco provides hosted phone service to our customers subject to
policies established for the protection of our users, our company and our
communities. Visit Midco.com/Legal, which include these and others:
• Acceptable Use Policy
• Phone Service Terms and Conditions
• Cable, Internet and Phone Subscriber Privacy Notice
• Online Privacy Policy
24/7 Support
Have a question? Let us know! Reach out to us around-the-clock at
1.800.888.1300. We also oer customer service by email, live online chat
and social media, and at our local Customer Experience Centers during
regular business hours. Just visit Midco.com/Business/Contact.

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20 ©2017 Midcontinent Communications. All rights reserved. Updated December 13, 2017.