Polycom VVX 501 Series Operating and safety instructions

Polycom VVX 501 & 601 Series Telephone Sets
[ SONICTEL WELCOME GUIDE ]
Welcome to the Cloud! Thank you for choosing Sonictel as your managed
service provider. This manual will guide you through the inial setup and teach
you the basic funcons of your new enterprise phone system.

Placing a Call
Using the handset:
1. Pick up the handset.
2. Enter the number, and the phone will dial it.
Using the speakerphone:
1. With the handset on-hook, press the speaker phone key.
2. Enter the number, and the phone will dial it. Press the speaker phone key ,
to end the call.
Using the headset:
1. With the headset connected, press the headset key, to acvate the
headset mode.
2. Enter the number, and the phone will dial it. Press the headset key, to end
the call.
Note: During a call, you can alternate between the headset, hands-free
speakerphone, and headset modes by pressing the Headset key, Speakerphone
key or by picking up the handset. Headset mode requires a connected headset.
Answering a Call
Using the handset:
Pick up the handset
Using the speakerphone:
Press the speaker phone key.
Using the headset:
Press the headset key.
Note: you can ignore an incoming call by pressing the reject so key.
Ending a Call
Using the handset:
Hang up on the handset, or tap the End Call so key.
Using the speakerphone:
Press the speaker phone key, or tap the End Call so key.
Using the headset:
Press the headset key, or tap the End Call so key.
Redial
When the phone is at idle, tap the Redial so key.
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Call Mute and Un-mute
Press the mute key, to mute the microphone during a call.
Press the mute key, again the un-mute the call.
Intercom ( HFAI - Hands Free Answer over Intercom )
To perform a private intercom:
1. Enter the extension number, and then tap the green phone icon.
To perform a direct announce intercom:
1. Enter *50 followed by the extension number, and then tap the green
phone icon.
Note: to intercom using handset/speakerphone/headset, refer to Placing a Call
above.
Call Hold and Resume
Note: A held call is ONLY accessible from your extension
To place a call on hold:
Tap the Hold so key during an acve call.
To resume the call, do one of the following:
If there is only one call on hold, Tap the Resume so key.
If there is more than one call on hold, tap the call you would like to pick up, and
then tap the Resume so key.
Call Transfer
You can transfer a call in the following ways:
Blind Transfer
1. Tap the Transfer so key during an acve call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Tap the green phone icon.
4. Tap the Transfer so key.
Attendant Transfer
1. Tap the Transfer so key during an acve call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Tap the green phone icon .
4. Tap the Transfer so key, aer consulng with the second party.
Transfer to Voicemail
1. Tap the Transfer so key during an acve call. The call is placed on hold.
2. Enter *55 and when prompted enter the mailbox number you want to
transfer to followed by the # key, or for your own mailbox the # key.
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Call Forward
To enable call forward:
1. Select the desired forward type:
Always Forward ---- Enter *72 , Enter the desnaon number when
prompted, followed by the # key. Enter *73 to remove.
Busy Forward ---- Enter *90 , Enter the desnaon number when prompted,
followed by the # key. Enter *91 to remove.
No Ans Forward ---- Enter *92 , Enter the desnaon number when
prompted, followed by the # key. Enter *93 to remove.
Call Conference
1. Tap the Confrnc so key, the call is placed on hold.
2. Enter the number of the second party, and then Tap the green phone icon .
3. Tap the Confrnc so key, when the second party answers. All pares are now
joined in the conference. Tap the End Call so key, to disconnect all pares.
Note: you can add mulple parcipants to the conference call by using the
confrnc so key.
Voice Message
Configuring your voice mailbox:
1. Tap the mailbox icon in the top le corner of the screen, OR Enter
Extension 5000 and Tap the green phone icon.
2. The default password for your mailbox can be obtained from your MyPhone
web portal or email
3. The system will prompt you to change your password and confirm the
change.
4. Record your name when prompted.
5. Press 1 to access your voice mailbox.
6. Press 2 to access and record your busy message.
7. Press 3 to access and record your unavailable message.
To listen to voice messages:
1. Tap the mailbox icon OR Enter Extension 5000.
2. Press 1 to access your voice mailbox.
3. Press 1 to access your voicemail messages.
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Call History
1. Tap the call history icon on the top of the screen
2. Tap the Filter icon at the top of the screen, to change between All Calls,
Missed Calls, Received Calls and Placed Calls.
2. Select an entry from the list, you can do the following:
●Tap the desired number to place a call.
If you Tap the Info icon , you can also do the following.
●View the informaon from the call
●Tap Dial to place a call to that number
●Tap Save to add the entry to the local directory.
●Tap the trash icon, to delete that number
Contact Directory
To add a contact:
1. Press the Home key when the phone is idle, and then Tap Directories .
2. Select Contact Directory.
3. To add a contact, Tap the plus icon .
3. Enter a unique contact name in the Name field and contact numbers in the
corresponding fields.
4. Press the Save so key, to accept the change.
To edit a contact:
1. Press the Home key when the phone is idle, and then Tap Directories .
2. Tap Contact Directory .
3. Tap the entry you want to edit , then tap the pencil icon .
4. Aer eding the entry, press the Save so key, to accept the change
To delete a contact:
1. Press the Home key when the phone is idle, and then Tap Directories .
2. Tap Contact Directory .
3. Tap the entry you want to edit , then tap the trash icon .
4. Tap the Yes so key, when prompted to delete the entry
Note: you can add contacts from the call history easily. for more informaon,
refer to Call History above
Volume Adjustment
Press the during a call to adjust the receiver volume of the
handset/speakerphone/headset.
Press the when the phone is idle to adjust the ringer volume.
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Ring Tones
1. Press the Home so key when the phone is idle, and then select
Settings>Basic>Ring Type.
2. Tap the Default account.
3. Tap the ring you would like,and Tap the back arrow icon , to accept the
change.
Paging
1. Enter 771
2. Wait for the Paging System to connect.
Personal User Information
Complete the following fields and keep for future use.
Name: _____________________________________
Extension: __________________________________
Mailbox: ___________________________________
Mailbox PW: ________________________________
New Mailbox PW: ____________________________
General Mailbox: ____________________________
General Mailbox PW: _________________________
Agent ID: ____________________________________
Voice Portal Tel Number: _______________________
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Sonictel Web Portal Information
To access the Sonictel portal:
1. Navigate to www.sonictel.com
2. Click on Customer Login > My Phone
3. Username: ___________________________________________
4. Password: ___________________________________________
Notes
Use this page to take important notes about your new phone system
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Thank you for choosing Sonictel for your Telecom needs!
If you require addional assistance aer reading through this user guide, please
contact your SONICTEL Support team at 1.844.SONICTEL, Opon 3 or open up a
Help Desk cket by sending an email with an explanaon of the queson or
issue that you’re having to [email protected]
Note: The best way to reach us for service requests and updates is to email
[email protected]
Thank you and we appreciate your business!
For more information on SONICTEL™ products and services please
visit us on the web at www.sonictel.com
www.sonictel.com 1.844.SONICTEL [email protected]
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