Polycom VVX 500 User manual

CALL PARK
You can place a call on hold at one extension and have
it picked up at a dierent extension. Note: Calls will
return to your extension if not picked up within 3 minutes.
To park a call:
1. Dial #2 to park the call.
2. Listen for the system to announce the position
of the call in the parking lot. You will need the
position number if there are multiple calls set to
park.
To pick up a parked call:
• Dial *221 to un-park the rst parked call.
• Dial *225 to hear a list of parked calls and position
numbers.
• Dial *229 to un-park the last parked call.
• Dial *225 plus the position # to un-park a specic
parked call.
Example: Dial *2253 to un-park the call parked in
position #3.
INITIATE A CONFERENCE CALL
To initiate a conference call:
1. Call the rst caller.
2. Tap Conference and call your next contact.
3. When your contact answers, tap Conference
again.
To join two active calls into a conference call:
» On the Calls screen, tap Join.
ANSWER A RINGING EXTENSION
When only one phone is ringing:
Dial *21 to answer a call ringing on someone else’s
extension.
When more than one phone is ringing:
Dial *21 plus the extension to answer a call ringing on
a specic extension.
Example: To answer a call ringing on extension 2208,
dial *212208.
LEARN MORE
Additional user information, including self-help videos,
can be found on our website at https://atlanticbb.com/
business/support/hosted-voice.
Hosted Voice Support: 1-844-579-0695
© Atlantic Broadband 2019. All Rights Reserved.
Volume Keys
Speaker
Phone
Headset
Message Waiting
Indicator
Touchscreen Display
Mute
POLYCOM VVX 500
STAR CODES
*22 – to access the Company Directory
*66 – to dial back the last missed call
*21 – to answer a call ringing on another
extension
*21 +ext. – to answer a call ringing on a specic
extension
*29 – to answer last call ringing
*95 – to access voicemail
*95 +ext. – to make a direct call to an extension’s
voicemail
#3 +ext. – to transfer an active call to another
extension’s voicemail
#1 +ext. – to perform a Blind transfer
(unannounced transfer)
*2 +ext. – to perform a Consultative transfer
(announced transfer)
*85 – turn o CallerID
*65 – turn on CallerID
*71 – activate call waiting
*70 – deactivate call waiting
#2 – park an active call
*221 – un-park the rst parked call
*229 – un-park the last parked call
*225 +pos. – un-park a specic parked call
QUICK START
GUIDE FOR
POLYCOM® VVX 500 & VVX 600
Home
Button

PLACE CALLS
You can only have one active call in progress on your
phone.
You can use the handset, speakerphone, or headset for
calls. During a call, you can change modes by picking up
the handset, or by pressing or .
To place a call, do one of the following:
• Pick up the handset, press or , enter the
phone number, and tap .
• Enter the phone number, tap , and pick up the
handset, or press or .
• From the Lines screen, press the Line key, enter
the phone number, and tap .
• Select a Favorite from the Home screen.
• Select a contact from the Recent Calls.
• Select a contact from the Contact Directory.
ANSWER CALLS
You can answer calls using the handset, speakerphone,
or a headset.
To answer a call, do one of the following:
• To answer with the speakerphone, press or
tap Answer.
• To answer with the handset, pick up the handset.
• To answer with a headset, press .
END CALLS
You can only end active calls.
To end a held call, you must resume the call rst.
To end an active call:
» Place handset in the cradle, press or , or tap
End Call.
To end a held call:
» Tap Resume > End Call.
MANAGE VOICEMAIL
When you have new voicemail messages, the messages
icon or displays on your line.
To access the voicemail system:
1. On the Home screen, tap or or
Messages, or dial *95.
2. Tap Message Center > Connect.
Initial Setup, select:
0 – to select mailbox options and then select:
1 – to record unavailable greeting
2 – to record busy greeting
3 – to record your name
5 – to reset your password
Listen to Messages, select:
1 – to play Messages
During playback:
1 – to Skip envelope info
* – to Rewind message
# – to Fast Forward message
2 – to Start message again
3 – for Advanced Options
4 – to Skip to previous message
5 – to Repeat current message
6 – to Skip to next message
7 – to Delete message
9 – to Save message
CONTACT DIRECTORY
To view the Contact Directory:
» Tap Directories > Contact Directory.
To add a contact to the Contact Directory:
1. In the Contact Directory, tap or .
2. Enter the contact’s information and tap Save.
HOLD AND RESUME CALLS
You can have multiple calls on hold and resume a call at
any time.
To hold a call:
» Tap Hold.
To resume a call:
» Tap Resume.
TRANSFER CALLS
You can transfer calls to any contact and choose the
way to transfer the call.
To transfer a call:
1. Press and hold Transfer.
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If you chose
Blind, the call is transferred immediately.
4. If you chose Consultative, tap Transfer.
FORWARD CALLS
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call screen, tap Forward.
2. Enter your contact’s number and tap Forward.
To forward all incoming calls:
1. On the Home Screen, tap Forward.
2. Choose either Always, No Answer, or Busy.
3. Enter a contact’s number, and select Enable.
4. If you chose No Answer, you can enter the
number of rings before the call is forwarded.
To disable call forwarding:
1. On the Home Screen, tap Forward.
2. Choose your forwarding type and tap Disable.