Polycom VVX 301 Instruction manual

This guide covers the basic features and operation of the
Polycom model VVX 301 and VVX 311 telephones with
Polycom UC Firmware 5.5.1 or later and SIP 5.8.0 or
later. The functionality is basically the same for these two
models.
For more information, access the Star2Star Phone and
Features Guide from the Star2Star Knowledge Base at
knowledge.star2star.com.
Note that these instructions cover the operation of the
Polycom phones on the StarCloud + platform.
Polycom®VVX®301 and VVX 311
Desktop Telephones
Quick User Guide
Phone Views:
Three main views are available. Press to display the Home
screen from the Lines, Calls, or Active Call screen
• Home View - Displays icons to access phone functions.
Use the right, left, up and down arrow keys to display more
icons.
• Lines View - Displays Lines, Favorites and soft keys. This is
the default view.
If the phone is idle, press the Line key to access the Dialer.
• Calls View - Displays a list of all the calls.
The following colors indicate Call statuses:
• Medium gray - Active call.
• Dark gray - Incoming call.
• White - Held call.
Use the up and down arrow keys to highlight a call.
Use the soft keys to control the selected call.
• Active Calls View - Use the handset, speakerphone, or
headset for calls. Only one call can be active at a time.
Active Calls View, continued:
During a call, change modes by lifting the handset or by
pressing or .
While in Calls view, switch to Lines view by pressing More >
Lines. Switch back to Calls view by pressing More > Calls.
Place a Call:
Use the handset, speakerphone or headset for calls. Place a
call with one of the following methods:
• From Home or Lines view, select New Call. Enter the
phone number and Send. Press or .
• Lines view, enter the phone number and Dial. Use the
handset or press or .
• From Lines view, press the Line key. Enter the phone
number and Send.
Note: Place calls quickly by selecting a Recent Call, a
Favorite or a number in the Contact Directory.
Answer a Call:
Use one of the following to answer a call:
• Handset - Pick up the handset.
• Speakerphone - Press or Answer.
• Headset - Press .
To answer a new call while on an Active call, press Answer.
The current call is placed on Hold.
End a Call:
To end an Active call use one of the following options:
• Replace the handset.
• Press End Call.
To end a call on Hold, navigate to Calls view and highlight the
Held call. Press Resume > End Call.
Hold a Call:
During an Active call, select Hold. From Calls view, verify the
call is highlighted and press Hold.
To resume a held call, press Resume or .
Transfer a Call:
From Calls view, press Transfer to use the default transfer type
and call the other party. (Press and hold Transfer to select a
transfer type)
• For Attended Transfer, after hearing the ring-back or after
speaking with the person, press Transfer or .
• If the Transfer type is set to Blind, the call is transferred
immediately.
Copyright 2019, Star2Star Communicaons
Star2Star is registered trademarks of Star2Star Communicaons
Polycom is a registered trademark of Polycom, Inc.
January 2019

Forward a Call:
To enable auto call forwarding, press Forward from Home
or Lines view. Select a Forwarding Type (Always, Busy, No
Answer). Enter a forwarding number and Enable.
To disable call forwarding, press Forward from Home or Lines
view. Select a Forwarding Type. Press Disable.
To enable per-call forwarding, while the phone is ringing, press
Forward. Enter the forwarding number and Forward.
Park a Call:
Call Park is used to place an active call on hold at one
extension and pick it up at a different extension.
To Park a call, press the appropriate Park soft key.
To retrieve a parked call, press the appropriate line or soft key.
Place a Conference Call:
Call a contact. After the call connects, press More > Confrnc.
Dial and connect to another contact. Press Confrnc.
From Lines or Calls view, use the following options:
• Hold to hold the conference.
• End Call to remove yourself from the call but keep the
other participants connected.
• Manage to manage each participant (if available).
• Split to end the conference and hold all participants.
For an Active call and a Held call, select the Join soft key. For
an Active call and multiple held calls, select a Held call > Join.
Enter Data:
Use the dialpad keys to enter information, e.g., Contacts.
• Press a key repeatedly to view the characters. Stop when
the desired character is displayed.
• To enter numbers, or characters in uppercase, lowercase or
title case, select Encoding or Mode and ABC, abc or Abc.
• For special characters, press Encoding and the 1, *, 0and
#keys for the special characters.
• To backspace, press .
Contact Directory:
From Home view, select Directories > Contact Directory.
To view a specic Contact, press Search. Enter the search
criteria > Search.
Add Contacts to the Directory:
From the phone’s Contact Directory, press Add. Enter the
Contact’s information > Save.
To make a Contact a Favorite, enter a Favorite Index number.
Note: Contact information will be lost if the phone is rebooted.
Dial, Edit or Delete a Contact:
From the Contact Directory, highlight/select the Contact and use
one of the options below:
• To dial a Contact, press Dial.
• To edit a Contact, press Info, press Edit, update the
Contact’s information and Save.
• To delete a Contact, press Info > Delete and Yes to conrm.
Note: A star indicates a Favorite.
Favorites:
Favorites are Contacts called most often. They display in the
Favorites list. A smaller number of Favorites displays in Lines
view.
To make a Contact a Favorite, navigate to the Contact Directory
and select the Contact. Select Add or Add to Favorites. Press
Yes to conrm.
View the Favorites List:
From Home view, select either New Call > Directory >
Favorites or Directory > Favorites.
Dial a Favorite:
From the Favorites list, highlight the Favorite > Dial.
Recent Calls:
To view the Recent Calls list from Home view, select Directories
> Recent Calls. The various icons indicate the types of calls
(Placed, Received, Missed, Private).
To Sort the list by Name or Time in Ascending /Descending order,
select: Directories > Recent Calls > More > Sort.
Use the appropriate arrow key to view the Recent Calls type:
• Right arrow automatically dials the number.
• Left arrow returns to the Directory.
• Up/Down arrow to select previous/next call.
Recent Calls Options:
From the Recent Calls screen the following options are
available. From the list, select a call record and press:
• Info > Save to add it to the Contact Directory.
• Info > Edit/Dial to edit the number and Dial.
• Info > More > Delete to remove a call.
• More > Sort to sort the calls.
• More > Clear to empty the list.
• Type to display only certain calls.
Voice Mail:
From Home view, select . Enter the password and follow the
prompts.
Mute the Microphone:
During a call, press to prevent a party from hearing you.
To disable Mute, press .
Do Not Disturb (DND):
When Do Not Disturb is enabled, the phone does not ring and
incoming calls go to voice mail.
From Home or Lines view, press DND. The icon displays in
the status bar for the appropriate Line key.
To disable Do Not Disturb, press DND.
Adjust the Volume:
To change call volume during a call, press .
To change the ringer volume when the phone is idle or ringing,
press .
Update Ringtones:
To change the incoming call ringtone, select Settings from
Home view. Press Basic > Ring Type. Select the desired
ringtone.
To set a ringtone for a Contact, navigate to the Contact
Directory and select the Contact. Press Info > Edit.Update the
Contact’s ring type. Press Save.
Polycom®VVX®301 and VVX 311