POSIFLEX JIVA HS-3310A User manual

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Package Contents
HS-3310A/3314A desktop POS (x 1)
24V/60W Power Adaptor (x 1)
Power cord (x 1)
3-inch wide thermal paper roll (x 1)
Paper separator for 2” thermal paper roll (x 1)
Desktop mounting kit pack for HS-3310A (x 1)
(including 1 desktop mounting bracket,
4 fixing screws, and 4 plastic anchors)
Desktop mounting kit pack for HS-3314A (x 1)
(including 1 bottom plate, 1 desktop mounting
bracket, 4 fixing screws, and 4 plastic anchors)
User manual (x 1)
15670902010 Ver. A0
http://www.posiflex.com
HS-3310A/3314A
JIVA Desktop POS
User Manual

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SOME IMPORTANT NOTES
FCC NOTES
This system meets industry & government requirements and applicable
standards. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions
manual, may cause interference to radio communications. It has been tested
and found to comply with limits for a Class A digital device pursuant to
subpart B of Part 15 of FCC Rules, which are designed to provide reasonable
protection against interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference
in which case the user at his own expense will be required to take whatever
measures to correct the interference.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CE CLASS A WARNING
This equipment is compliant with Class A of CISPR 32. In a residential
environment this equipment may cause radio interference.
WARRANTY LIMITS
Warranty will terminate automatically when the machine is opened by any
person other than the authorized technicians. The user should consult his/her
dealer for the problem happening. Warranty voids if the user does not follow
the instructions in application of this merchandise. The manufacturer is by no
means responsible for any damage or hazard caused by improper application.
警告使用者
這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情
況下，使用者會被要求採取某些適當的對策。

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BATTERY CAUTION NOTES
Dispose of used batteries according to the instructions.
Replacement of a battery with an incorrect type that can defeat a
safeguard (for example, in the case of some lithium battery types)
Disposal of a battery into fire or a hot oven, or mechanically crushing
or cutting of a battery that can result in an explosion.
Leaving a battery in an extremely high temperature surrounding
environment that can result in an explosion or the leakage of flammable
liquid or gas.
A battery subjected to extremely low air pressure that may result in an
explosion or the leakage of flammable liquid or gas.
BATTERIE ATTENTION NOTES
Jetez les piles usagées conformément aux instructions.
Remplacement d'une batterie avec un type incorrect qui peut annuler
une sauvegarde (par exemple, dans le cas de certains types de batterie
au lithium)
Mise au rebut d'une batterie dans le feu ou dans un four chaud, ou
écrasement ou coupure mécanique d'une batterie pouvant entraîner une
explosion.
Laisser une batterie dans un environnement environnant à des
températures extrêmement élevées pouvant entraîner une explosion ou
la fuite de liquide ou de gaz inflammable.
Une batterie soumise à une pression atmosphérique extrêmement basse
pouvant provoquer une explosion ou une fuite de liquide ou de gaz
inflammable.
警告
本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之
電池。

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Cable Exit
Views of HS-3310A/3314A
Front View
Rear View
Power LED Indicator
Printer Error
LED Indicator
Printer Paper-Out
LED Indicator
3-Track Magnetic
Stripe Reader
(Optional)
Printed Paper Exit
HS-3310A/3314A
P-CAP Touch & LCD Panel
Fingerprint or iButton
Sensors (Optional)
Posiflex 2D Scanner
(Optional)
Paper Jam Rescue
Compartment
Top I/O Interface
Cable Cover
Bottom I/O Interface
Cable Cover
Feed Button

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Left Side View
Right Side View
Power Button
Paper Roll Cover
Release Lever
RFID Card Reader
(Optional)

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Bottom View
Views of I/O Interface of HS-3310A/3314A
Top I/O Interface
Bottom I/O Interface
Bottom I/O Interface
Rubber Pad
HDMI Port
Rubber Pad
Mounting holes
USB 3.0 Port
24V DC-IN Power Jack
Micro SD Card Slot
RJ-10 Cash Drawer Port
USB 2.0 Port
Micro USB OTG
Reset Button
Line Out Port
USB 2.0 Port
DB-9 COM Ports
RJ-45 LAN Port
12V DC-OUT
Power Jack

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Connecting Power Adapter
Please refer to the following instructions on how to connect power adapter to
HS-3310A/3314A and to organize your cables.
1. Lay your desktop POS on a level surface
with its touch screen facing down as shown
in the figure.
2. Hold the bottom I/O interface cover with
your thumb and forefinger, and then gently
pull the cover outwards to remove the
cover.
3. Connect power adapter and I/O cables to
the bottom I/O interface.
4. Have the cover join to the wedge portions
of the bottom I/O interface.
5. Before pushing the cover back into place,
neatly thread the cables through the cable
exit.
6. Press down the cover to close the bottom
I/O interface chamber.
Cable Exit

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Loading 2” or 3” Paper Rolls
Before operating the printer, please follow the below steps to load a paper roll.
1. To open the paper roll cover, push down the
paper roll cover release lever in the direction
shown in the figure.
2. Before installing 2-inch paper roll in the thermal printer, place paper
separator in the paper roll compartment by following the instructions
below. If you are using 3” paper roll for the printer, please skip to
next step.
2.1. Hold the separator with the sharp-
pointed side down.
2.2. Push the sharp-pointed part of paper
separator into the slot on the bottom
of the paper roll compartment.
2.3. Slide another side of paper separator into the slot on the top
of the paper roll compartment.
2.4. Drop 2-inch paper roll inside the
paper roll compartment.

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3. To load the thermal printer with the 3-inch
paper roll, just drop the thermal paper roll
inside the paper roll compartment of the
printer as illustrated in the figure.
4. Unroll the thermal paper and drag the loose
end of the paper till it extends towards the
paper cutter.
5. Make sure the loose end sticks out of the
opening of the paper roll compartment. Then,
close the paper roll cover by pushing it back
at the center of the top side of the cover with
a click sound.
6. Make sure the paper roll is well loaded with
the end of the paper sticking out as shown in
the figure.
To avoid paper jam or other printing errors, do NOT
press the paper roll cover release lever during printing.
Paper cutter

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Troubleshooting Paper Jams
When it comes to the common printing problems, it is inevitable that you
might encounter the issue of paper jams at some point. The following steps are
provided to assist you in fixing the problem. Before proceeding, make sure that
your POS terminal is properly shut down.
1. Open the paper jams rescue compartment by
sliding the cover in the direction shown by
the arrow.
2. In the paper jams rescue compartment, find
the adjustment wheel, which mainly allows
you to manually adjust the cutting position of
the cutter blade.
3. Keep rotating the wheel until the cutter blade
is completely retracted.
4. Observe the cutter position through the paper exit slot to ensure the
cutter blade moves upward to the retracted position.
5. Gently push down paper roll cover release
lever to open the paper roll cover. If the
cover is still stuck, please repeat Step 3 and
Step 4.
6. Remove the jammed paper, reinstall the paper roll, and then close the
paper roll cover firmly.
Adjustment wheel