POSIFLEX HS-3510W-E User manual

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Package Contents
HS-3510W-E/3512W-E/3514W-E desktop
POS with Epson TM-m30 POS receipt printer
(x 1)
24V/60W Power Adaptor (x 1)
Power cord (x 1)
3-inch wide thermal paper roll (x 1)
Desktop mounting kit pack (x 1)
(including 1 desktop mounting bracket,
4 fixing screws, 4 plastic anchors)
User manual (x 1)
Product Feature
Innovative All-in-one Terminal
This compact all-in-one 10”/12”/14” touch POS now comes with a
detachable receipt printer for easy maintenance. Add an optional 2D
barcode scanner while the printer is on board, making HS-3510W-
E/3512W-E/3514W-E the most well-rounded all-in-one POS terminal in
the market.
Integrated Design with Advanced Manageability
HS-series integrates the most widely used peripherals including 3”
thermal printer, MSR, fingerprint sensor, 2D barcode scanner and 2nd
customer display to support your daily POS operation. The detachable
modularized design allows quick access to the components, enabling fast
and easy service and upgrades.
Aesthetics
Dressed from head to toe in timeless black or white color, the only trend
that never goes out of style, and with stylish touches added throughout,
HS-series is not just a piece of machinery, it is an elegantly crafted piece
of art that looks right at home in any store decoration.
Built-in Epson TM-m30 POS Receipt Printer
HS-3510W-E/3512W-E/3514W-E series specially incorporate Epson
TM-m30 POS receipt printer with existing all-in-one POS system to
offer users alternative solution for receipt printing.
15650902020 Ver. A0
http://www.posiflex.com
HS-3510W-E/3512W-E/3514W-E
JIVA Desktop POS
User Manual

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Views of the HS-3510W-E/3512W-E/3514W-E
Front View
Power LED Indicator
Error LED Indicator
Paper LED Indicator
3-Track Magnetic
Stripe Reader
(Optional)
Printed Paper Exit
HS-3510W-E/3512W-E/3514W-E
P-CAP Touch & LCD Panel
Paper Roll Cover
Release Lever
Fingerprint or iButton
Sensors (Optional)
Posiflex 2D Scanner
(Optional)
Printer Power Button
Form Feed Button

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Cable Exit
Rear View
Left Side View
Right Side View
Power Button
RFID Card Reader
(Optional)
Top I/O Interface
Cable Cover
Bottom I/O Interface
Cable Cover

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Bottom View
Views of I/O Interface of HS-3510W-E/3512W-E/3514W-E
Top I/O Interface
Bottom I/O Interface
Bottom I/O Interface
DB-9 COM Ports
Rubber Pad
DB-25 Parallel Port
PS/2 Port
USB 2.0 Port
RJ-50 COM Port
VGA Port
USB Ports
RJ-10 Cash Drawer Port
24V DC-IN Power Jack
RJ-45 LAN Port
Line Out
Rubber Pad
Mounting holes

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Connecting Power Adapter
Please refer to the following instructions on how to connect power
adapter to HS-3510W-E/3512W-E/3514W-E and to organize your
cables.
1. Lay your desktop POS on a level
surface with its touch screen facing
down as shown in the figure.
2. Hold the bottom I/O interface cover
with your thumb and forefinger, and
then gently pull the cover outwards to
remove the cover.
3. Connect power adapter and I/O cables
to the bottom I/O interface.
4. Have the cover join to the wedge
portions of the bottom I/O interface.
5. Before pushing the cover back into
place, neatly thread the cables through
the cable exit.
6. Press down the cover to close the
bottom I/O interface chamber.
Cable Exit

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Loading 3” Paper Rolls in Epson TM-m30 POS Receipt Printer
Please follow the below steps to load a paper roll.
1. To open the cover for paper jam rescue
compartment, pull down the paper roll
cover release lever on the front of
compartment.
2. To load the thermal printer, drop the
thermal paper roll inside the paper roll
compartment of the printer as illustrated
in the figure.
3. Unroll the thermal paper and drag the
loose end of the paper till it extends
towards the paper cutter.
4. Make sure the loose end sticks out of the
opening of the paper roll compartment.
Then, close the paper roll cover by
pushing it back at the center of the top
side of the cover with a click sound.
5. Make sure the paper roll is well loaded
with the end of the paper sticking out as
shown in the figure.
Paper cutter

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Troubleshooting Printer Paper Jams
The following descriptions provide solutions to printer paper jams
which you might encounter while using the printer.
To avoid paper jam, do NOT press the paper roll cover
release lever during printing.
When a paper jam occurs, please open the roll paper
cover, remove any foreign objects or paper jams, set
the roll paper, and then close the roll paper cover
firmly to fix the problem.
Replacing Epson TM-m30 POS Receipt Printer
HS-3510W-E/3512W-E/3514W-E offers a quick solution to help you to
replace Epson TM-m30 POS Receipt printer when there is a need.
Please go through the steps described below to achieve the purpose.
Before proceeding the procedure, please ensure that the terminal is
completely shut down.
1. After laying POS terminal on a flat
surface with its bottom facing towards
you, remove the screw shown by the
arrow.
2. As shown in the figure, carefully place
your fingernail in the slot between the
front cover of the printer and the rear
case.
3. To separate the printer from the rear case
of HS-series, pull the front cover towards
you with force.

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4. Disconnect all the cables from the
printer.
5. Take the new printer which you wish to
replace with, and then connect the cable
to CR port of the printer.
6. Attach the USB cable to Type-B USB
port of the new printer.
7. Plug the cable to DC-IN power jack of
the new printer.
8. Carefully support the printer with both of
your hands and then push it back into the
rear case of HS-3510W-E/3512W-
E/3514W-E terminals.
9. After ensuring the front cover is well
attached to the rear case, insert the screw
which you removed in step 1 to the
screw hole at the bottom, and then fasten
it properly, as the figure shows.

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Mounting the POS onto a Table
To facilitate your operation of HS-3510W-E/3512W-E/3514W-E,
desktop mounting kits allow you to fix the POS firmly onto a table in
preventing your machine from being rocked, tipped or tilted
accidentally. Please follow the steps below to finish the installation.
1. Take the desktop mounting bracket out of the kit pack and place
it in your preferred mounting position.
2. Use the screw holes of the mounting
bracket to drill two holes on the
surface. Each hole has to be at least
4
1
” or 6.25 mm diameter and
8
3
1
” or
35mm in depth.
3. Insert two plastic anchors into the
holes you drilled in step 2 and use a
hammer to tap the plastic anchors into
the drilled holes.
4. After well attaching two screw holes of the mounting bracket to
the plastic anchors, insert two self-tapping screws into the
plastic anchors through the mounting bracket and then secure
the bracket.
5. Align the two screw bolts on the
bottom of the POS with the rail slots
of the mounting bracket.
6. Push the POS along the rail slots of the bracket until the
terminal is locked into place.

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7. To completely mount the desktop POS onto the table, please
follow the steps below.
7.1 Use the two mouting holes located on the rear of the POS
to drill another two holes on the same surface. Each hole
also has to be at least
4
1
” or 6.25 mm diameter and
8
3
1
” or
35mm in depth.
7.2 Push the POS in the direction shown by the arrow to
reomve it from the mouting bracket.
7.3 After pushing two plastic
anchors into the drilled holes,
tap the plastic anchors into the
drilled holes with a hammer.
7.4 Refer Step 6 to mount the POS to the bracket.
7.5 Apply two self-tapping screws through the mounting holes
into the two plastic anchors. Then, fasten the screws to
completely lock the POS onto the table.