POSIFLEX HS-3510W-E User manual

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Package Contents
HS-3510W-E/3512W-E/3514W-E desktop
POS with Epson TM-m30 POS receipt printer
(x 1)
24V/60W Power Adaptor (x 1)
Power cord (x 1)
3-inch wide thermal paper roll (x 1)
Desktop mounting kit pack (x 1)
(including 1 desktop mounting bracket,
4 fixing screws, 4 plastic anchors)
User manual (x 1)
Product Feature
Innovative All-in-one Terminal
This compact all-in-one 10”/12”/14” touch POS now comes with a
detachable receipt printer for easy maintenance. Add an optional 2D
barcode scanner while the printer is on board, making HS-3510W-
E/3512W-E/3514W-E the most well-rounded all-in-one POS terminal in
the market.
Integrated Design with Advanced Manageability
HS-series integrates the most widely used peripherals including 3”
thermal printer, MSR, fingerprint sensor, 2D barcode scanner and 2nd
customer display to support your daily POS operation. The detachable
modularized design allows quick access to the components, enabling fast
and easy service and upgrades.
Aesthetics
Dressed from head to toe in timeless black or white color, the only trend
that never goes out of style, and with stylish touches added throughout,
HS-series is not just a piece of machinery, it is an elegantly crafted piece
of art that looks right at home in any store decoration.
Built-in Epson TM-m30 POS Receipt Printer
HS-3510W-E/3512W-E/3514W-E series specially incorporate Epson
TM-m30 POS receipt printer with existing all-in-one POS system to
offer users alternative solution for receipt printing.
15650902020 Ver. A0
http://www.posiflex.com
HS-3510W-E/3512W-E/3514W-E
JIVA Desktop POS
User Manual

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Views of the HS-3510W-E/3512W-E/3514W-E
Front View
Power LED Indicator
Error LED Indicator
Paper LED Indicator
3-Track Magnetic
Stripe Reader
(Optional)
Printed Paper Exit
HS-3510W-E/3512W-E/3514W-E
P-CAP Touch & LCD Panel
Paper Roll Cover
Release Lever
Fingerprint or iButton
Sensors (Optional)
Posiflex 2D Scanner
(Optional)
Printer Power Button
Form Feed Button

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Cable Exit
Rear View
Left Side View
Right Side View
Power Button
RFID Card Reader
(Optional)
Top I/O Interface
Cable Cover
Bottom I/O Interface
Cable Cover

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Bottom View
Views of I/O Interface of HS-3510W-E/3512W-E/3514W-E
Top I/O Interface
Bottom I/O Interface
Bottom I/O Interface
DB-9 COM Ports
Rubber Pad
DB-25 Parallel Port
PS/2 Port
USB 2.0 Port
RJ-50 COM Port
VGA Port
USB Ports
RJ-10 Cash Drawer Port
24V DC-IN Power Jack
RJ-45 LAN Port
Line Out
Rubber Pad
Mounting holes

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Connecting Power Adapter
Please refer to the following instructions on how to connect power
adapter to HS-3510W-E/3512W-E/3514W-E and to organize your
cables.
1. Lay your desktop POS on a level
surface with its touch screen facing
down as shown in the figure.
2. Hold the bottom I/O interface cover
with your thumb and forefinger, and
then gently pull the cover outwards to
remove the cover.
3. Connect power adapter and I/O cables
to the bottom I/O interface.
4. Have the cover join to the wedge
portions of the bottom I/O interface.
5. Before pushing the cover back into
place, neatly thread the cables through
the cable exit.
6. Press down the cover to close the
bottom I/O interface chamber.
Cable Exit

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Loading 3” Paper Rolls in Epson TM-m30 POS Receipt Printer
Please follow the below steps to load a paper roll.
1. To open the cover for paper jam rescue
compartment, pull down the paper roll
cover release lever on the front of
compartment.
2. To load the thermal printer, drop the
thermal paper roll inside the paper roll
compartment of the printer as illustrated
in the figure.
3. Unroll the thermal paper and drag the
loose end of the paper till it extends
towards the paper cutter.
4. Make sure the loose end sticks out of the
opening of the paper roll compartment.
Then, close the paper roll cover by
pushing it back at the center of the top
side of the cover with a click sound.
5. Make sure the paper roll is well loaded
with the end of the paper sticking out as
shown in the figure.
Paper cutter

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Troubleshooting Printer Paper Jams
The following descriptions provide solutions to printer paper jams
which you might encounter while using the printer.
To avoid paper jam, do NOT press the paper roll cover
release lever during printing.
When a paper jam occurs, please open the roll paper
cover, remove any foreign objects or paper jams, set
the roll paper, and then close the roll paper cover
firmly to fix the problem.
Replacing Epson TM-m30 POS Receipt Printer
HS-3510W-E/3512W-E/3514W-E offers a quick solution to help you to
replace Epson TM-m30 POS Receipt printer when there is a need.
Please go through the steps described below to achieve the purpose.
Before proceeding the procedure, please ensure that the terminal is
completely shut down.
1. After laying POS terminal on a flat
surface with its bottom facing towards
you, remove the screw shown by the
arrow.
2. As shown in the figure, carefully place
your fingernail in the slot between the
front cover of the printer and the rear
case.
3. To separate the printer from the rear case
of HS-series, pull the front cover towards
you with force.

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4. Disconnect all the cables from the
printer.
5. Take the new printer which you wish to
replace with, and then connect the cable
to CR port of the printer.
6. Attach the USB cable to Type-B USB
port of the new printer.
7. Plug the cable to DC-IN power jack of
the new printer.
8. Carefully support the printer with both of
your hands and then push it back into the
rear case of HS-3510W-E/3512W-
E/3514W-E terminals.
9. After ensuring the front cover is well
attached to the rear case, insert the screw
which you removed in step 1 to the
screw hole at the bottom, and then fasten
it properly, as the figure shows.

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Mounting the POS onto a Table
To facilitate your operation of HS-3510W-E/3512W-E/3514W-E,
desktop mounting kits allow you to fix the POS firmly onto a table in
preventing your machine from being rocked, tipped or tilted
accidentally. Please follow the steps below to finish the installation.
1. Take the desktop mounting bracket out of the kit pack and place
it in your preferred mounting position.
2. Use the screw holes of the mounting
bracket to drill two holes on the
surface. Each hole has to be at least
4
1
” or 6.25 mm diameter and
8
3
1
” or
35mm in depth.
3. Insert two plastic anchors into the
holes you drilled in step 2 and use a
hammer to tap the plastic anchors into
the drilled holes.
4. After well attaching two screw holes of the mounting bracket to
the plastic anchors, insert two self-tapping screws into the
plastic anchors through the mounting bracket and then secure
the bracket.
5. Align the two screw bolts on the
bottom of the POS with the rail slots
of the mounting bracket.
6. Push the POS along the rail slots of the bracket until the
terminal is locked into place.

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7. To completely mount the desktop POS onto the table, please
follow the steps below.
7.1 Use the two mouting holes located on the rear of the POS
to drill another two holes on the same surface. Each hole
also has to be at least
4
1
” or 6.25 mm diameter and
8
3
1
” or
35mm in depth.
7.2 Push the POS in the direction shown by the arrow to
reomve it from the mouting bracket.
7.3 After pushing two plastic
anchors into the drilled holes,
tap the plastic anchors into the
drilled holes with a hammer.
7.4 Refer Step 6 to mount the POS to the bracket.
7.5 Apply two self-tapping screws through the mounting holes
into the two plastic anchors. Then, fasten the screws to
completely lock the POS onto the table.

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Mounting a Customer Display to HS-3510W-E/3512W-E/3514W-E
HS-3510W-E/3512W-E/3514W-E also allows you to additionally install a
customer display to expand its functionality. Based on the model of the second
display, the step-by-step instructions are provided in its own user guide to help
you mount it onto your POS system. Please refer to the relevant user manual
for detailed information.
Installing an Operating System
You are highly advised NOT to install an operating system on
HS-3510W-E/3512W-E/3514W-E without professional instructions. Not only
might the careless handling during installation cause irreversible damage to
your system, but also the improper installation likely leads to system
malfunction or failure. Please contact with your dealers about the issues of
operation system installation.
Performing System Recovery
For HS-3510W-E/3512W-E/3514W-E with preloaded operating systems,
Please be advised to contact your service center for further assistance with
system recovery. You are NOT encouraged to recover your system without the
help of the system integrators.

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Powering ON/OFF HS-3510W-E/3512W-E/3514W-E
Power ON HS-3510W-E/3512W-E/3514W-E
To power on the POS, gently press and hold down the
power button for at least 1 second till the Power LED
indicator turns solid blue, and then release the button.
Power OFF HS-3510W-E/3512W-E/3514W-E
For HS-3510W-E/3512W-E/3514W-E which is preloaded with Windows OS,
please carefully go through the sequences described below to properly shut
down the system:
1. Right click on Start button on the taskbar.
2. In the pop-up menu, select Shut down or sign out > Shut down to
completely power down the POS system.
However, it is likely that POS terminals cannot restart or shut down normally
due to the unexpected reasons. In such a case, you should initiate a shutdown
by keeping holding down the power button more than 10 seconds.
Power Button

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Operating the Magnetic Stripe Reader (Optional)
To have the magnetic stripe reader of HS-3510W-E/3512W-E/3514W-E work
properly, you must bear in mind the following tips while swiping your MSR
cards through the reader.
1. Make sure to swipe your card with the side of magnetic stripe facing up.
2. Make sure to swipe your card along the track of the reader from left to
right or from right to left in the direction shown below.
Using the RFID Card Reader (Optional)
To retrieve data through the RFID card reader, tap your Mifare card against the
RFID reader as shown below.

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Scanning Barcodes with Posilfex 2D Scanner (Optional)
The integrated Posiflex 2D Scanner is another prominent feature of HS-
3510W-E/3512W-E/3514W-E. With its hand-free design, it offers a more
convenient solution for users to read 1D/2D barcodes and then transmitted
scanned data to the terminal for further processing, which greatly increases
your working efficiency. By default, the scanner is set to Auto Trigger
operational mode.
Also, to adjust the scanning angle of the scanner, you may tilt the scanner up
and down as indicated in the figure below.
Using Fingerprint or iButton Sensors (Optional)
As for access control to your computer, two optional identification
mechanisms are provided and integrated in HS-3510W-E/3512W-E/3514W-
E: The fingerprint and iButton sensors. Either will work to verify an
individual’s identity.
In order to allow the fingerprint sensor to function normally, you have to
register your own finger first using Fingerprint Recognition Tool which is
pre-installed and accessible on your desktop of your system.
Fingerprint Sensor
iButton Sensor

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Status LED Indicator for Epson TM-m30 POS Receipt Printer
LED indicators for Epson printer can be found on the top side of the printer
compartment. It is primarily composed of three LED indicators, and each of
them works differently to deliver useful message regarding the current printer
status. Therefore, it is significant to observe the status of LED indicators
anytime to ensure your printer functions normally. For more detailed
information about LED status, please refer to the user manual for
Epson TM-m30 POS 3" Receipt Printer on Epson official website,
Adjusting LCD Monitor for a Better Viewing Angle
For an optimal viewing angle, please tilt the LCD monitor up and down in the
directions shown by the arrow in the below figure. Please be advised not to
touch LCD panel while setting up the tilt angle for
HS-3510W-E/3512W-E/3514W-E.

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Specifications
HS-3510W-E
HS-3512W-E
HS-3514W-E
CPU
Intel Bay Trail J1900 CPU
Memory
DDR3L-1333 FSB, 1 x SO-DIMM socket, 8GB Max.
Storage Device
2 x SATA connector ( 1 x 2.5” SSD + 1 x 1” SSD) or
1 x eMMC connector (for Win8.1 & Win10 only)
Power Supply
24V/60W
Display
9.7” 1024 x 768
LCD Panel
12.1'' 1024 x 768
LCD panel
14'' 1366 x 768
LCD panel
Operating System
POSReady 7/ Windows 7.1/Windows 8.1/ Windows 10 IoT
Touch Screen
Bezel-free P-CAP touch
Serial Port
2 x DB9 Port (on bottom I/O plate)
1 x RJ50 Port (on the top I/O plate)
Parallel Port
1
CR Port
1 Port controlling 2 CR (24V drive)
VGA Port
D-SUB 15-pin , with 12V power for Posiflex LCD monitors
Standard USB Port
4 x USB 2.0 ports (one on the top I/O plate and the other
three on the bottom I/O plate)
Audio Port
Line Out
DC-In Jack
1 x 24V DC-In (on bottom I/O plate)
Ethernet Port
1 x 10/100/1000 Mb
LED Indicator
Power ON/ standby, bi-color LED indicators
Ethernet link LED indicator on Ethernet connector
Printer error & paper-out LED indicators
Extension Slot
Mini-PCIe slot
Optional Items
MSR, WiFi, RFID Reader, Fingerprint or iButton Sensors,
2D Scanner Sensor, 3G Module
Epson TM-m30 POS receipt printer
Printer speed
Maximum of 200 mm/sec. (7.87”/sec)
Paper size
80mm (3.15”) thermal paper
Posiflex 2D Scanner
Focal distance
Minimum
8 cm
Maximum
14 cm
View Angel
Horizontal
approx. 40.6˚
Vertical
approx. 26.4˚
Supported
Symbology
UPC, EAN, Code 39, Codabar, Interleaved 2 of 5, Matrix 2
of 5, POSTNET, MSI/Plessey, UK/Plessey, Code 128,GS1-
Databar, GS1-Databar Limited, GS1-Databar Expanded, QR
Code, PDF417