POSIFLEX XT-3817-G2 User manual

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Package Contents
17” fanless touch terminal with Gen 7E or Gen 8E base stand (x 1)
Power adapter (x 1)
Power cord (x 1)
User manual (x 1)
FCC NOTES
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
CE CLASS A WARNING
This equipment is compliant with Class A of CISPR 32. In a residential environment this
equipment may cause radio interference.
AVERTISSEMENT CE CLASSE A
Cet équipement est conforme àla classe A de CISPR 32. Dans un environnement
résidentiel, cet équipement peut provoquer des interférences radio.
WARRANTY LIMITS
Warranty will terminate automatically when the machine is opened by any person other than
the authorized technicians. The user should consult his/her dealer for the problem happening.
Warranty voids if the user does not follow the instructions in application of this merchandise.
The manufacturer is by no means responsible for any damage or hazard caused by improper
application.
LIMITES DE GARANTIE
La garantie prend fin automatiquement lorsque la machine est ouverte par une personne
autre que les techniciens autorisés. L'utilisateur doit consulter son revendeur pour le
problème qui se produit. La garantie s'annule si l'utilisateur ne suit pas les instructions
d'application de cette marchandise. Le fabricant n'est en aucun cas responsable de tout
dommage ou danger causé par une mauvaise application.
XT-3817-G2
Fanless LCD Touch Terminal
User Manual
16780907010 Ver. A0
http://www.posiflex.com

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警告使用者
此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻擾動，在此種情況
下，使用者會被要求採取某些適當的對策。
SAFETY INSTRUCTIONS
This equipment is not suitable for use in locations where children are likely to be present.
CONSIGNES DE SÉCURITÉ
Cet équipement ne convient pas à une utilisation dans des lieux pouvant accueillir des
enfants.
WARNING
Power cord shall be connected to a socket-outlet with earthing connection.
ATTENTION
Le cordon d'alimentation doit être connecté à une prise de courant avec mise à la terre.
BATTERY WARNING
Risk of explosion if battery is replaced by an incorrect type. Dispose of expended
battery in accordance with local disposal regulations.
AVERTISSEMENT DE BATTERIE
Risque d'explosion si la batterie est remplacée par un type incorrect. Jetez la batterie
usagée conformément aux réglementations locales en matière d'élimination.
警告
本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之電池。
Views of the XT-3817-G2 with Gen 7E Base Stand
Front View
XT-3817-G2
P-Cap Touch Panel
LED indicator
Gen 7E Base Stand

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Rear View
Side View
Bottom View
Cable Cover
Neck Cover
Cable Holder
Cable Exit
Power Button
Brightness Adjustment Button ＋
Brightness Adjustment Button －
Rubber Feet with Fixing Screw
Rubber Feet with Fixing Screw
Cable Exit
I/O Compartment
Cover
Cable Arrangement
Cover

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Views of the XT-3817-G2 with Gen 8E Base Stand
Front View
Rear View
Side View
XT-3817-G2
P-Cap Touch Panel
Power Button
Brightness Adjustment Button ＋
Brightness Adjustment Button －
I/O Compartment
Cover
Cable Arrangement
Cover
Cable Cover
Neck Cover
Cable Exit
LED indicator
Gen 8E Base Stand

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Bottom View
View of I/O Interface of XT-3817-G2
Positioning your POS for a Perfect Viewing Angle
The adjustable bases designed for XT-3817-G2 come in two models, Gen
7E/8E, and allow you to determine an ideal position for your terminal by using
its unique tilt adjustment mechanism. As the below figures suggest, both bases
provide three standard positioning solutions for your terminal: Flat Folded
mode, Low Profile mode, and Full Extended mode.
XT-3817-G2 with Gen 7E Base
Flat Folded mode
Low Profile mode
Full Extended mode
Rubber Feet with Fixing Screw
USB 2.0 Ports
DB9 COM Ports
VGA Port
CR Port
LAN Ports
12V BAT Port
DC IN Power Connector
Rubber Feet with Fixing Screw
UPS Battery
Compartment
Power Adapter
Compartment
PoweredUSB
Compartment
USB 3.0 Ports

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XT-3817-G2 with Gen 8E Base
Flat Folded mode
Low Profile mode
Full Extended mode
In general, XT-3817-G2 will be set up beforehand in Flat Folded mode and
then packaged into the box for shipping. After it is unpacked, you may re-
adjust the terminal in either Low Profile mode or Full Extended mode
according to your situation. Below will provide instructions on how to adjust
the specific base connected to the POS system. As a reminder, please be
careful not to touch the LCD panel while setting up the tilt angle.
XT-3817-G2 with Gen 7E Base
Please refer to the following instructions on how to switch among different
positioning modes to find an ideal viewing angle for XT-3817-G2 with Gen 7E
base.
1. Unpack XT-3817-G2, which is supposed to
be set in flat folded mode, out of the package
box and then lay your POS system on a flat
surface.
2. Steady the base with one hand, and then tilt
the screen downwards.
3. Position your terminal in Full Extended mode.
3.1 After grabbing the bottom edge of the screen with your hand, gently
move the screen upward until the screen is locked into place with a
click sound.

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3.2 Support the screen with one hand holding onto its bottom edge.
Then, while pulling the lever backwards, move the display upwards
until the lever is snapped into the lower hook to raise the screen as
shown in the below figure.
3.3 With the screen facing toward you, tilt the
screen up or down to your desired angle.
Please do not press on the LCD panel while
setting up the tilt angle.
3.4 Remove the cable cover from the base.
3.5 Fix the base with two #6/32 screws.
Lever
Lower
hook

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4. Return your terminal back to Flat Folded mode from Full Extended
mode.
4.1 Remove the cable cover from the base.
4.2 Remove the two screws from the base.
4.3 Tilt your screen in a horizontal position.
4.4 Support the screen with one hand holding onto its bottom edge. While
pulling the lever backwards, move the display downwards until the
lever is lifted off the hook as shown in the figure.
Remove the two screws.
Hook
Lever

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4.5 Push the cable cover back.
4.6 Tilt the screen again to the horizontal
position.
5. Position the terminal in Low Profile mode.
5.1 Follow Step 4 to set up the termimal in Flat
Folded mode.
5.2 Tilt the screen all the way down
5.3 To tilt screen up or down to your desired
angle, please be advised to keep the base
steady with one hand to do so. Do NOT
press on the LCD panel while setting up the
tilt angle.
XT-3817-G2 with Gen 8E Base
Please refer to the following instructions on how to switch among different
positioning modes to find an ideal viewing angle for XT-3817-G2 with Gen 8E
base.
1. Unpack XT-3817-G2, which is supposed
to be set in flat folded mode, out of the
package box and then lay your POS
system on a flat surface.

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2. While steadying the terminal with your
hand holding onto the base, tilt the screen
down.
3. Push the cable cover outwards to remove
it from the base.
4. Position your terminal in Full Extended mode.
4.1 Support the screen with one hand holding onto its bottom edge.
Then, while pulling the lever backwards, move the display upwards
until the lever is snapped into the lower hook to raise the screen as
shown in the below figure.
4.2 Tilt the screen up or down to your
desired angle. Please do not press on
the LCD panel while setting up the tilt
angle.
Lower
hook
Lever

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4.3 Fix the base with two #6/32 screws.
4.4 Push the cable cover back.
5. Position the terminal in Low Profile mode.
5.1 While keeping your terminal steady with your hand holding on to
the base, tilt your terminal down. Then, remove the cable cover
from the base.

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5.2 Remove the two screws from the base.
5.3 Support the screen with one hand holding onto its bottom edge.
Then, while pulling the lever backwards, move the display
upwards or downwards until the lever is snapped into the upper
hook to lower the screen as shown in the below figure.
5.4 Push the cable cover back.
5.5 Tilt the screen up or down to your
desired angle. Please do not press on
the LCD panel while setting up the
tilt angle.
Remove the two screws.
Upper
hook
Lever

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6. Return the terminal back to Flat Folded mode.
6.1 While steadying your terminal with your hand holding onto the
base, tilt your screen up.
6.2 Support the screen with one hand holding onto its bottom edge.
While pulling the lever backwards, release the lever back to the
point above the upper hook as shown in the figure.
6.3 Push the cable cover back.
6.4 Tilt the screen to the horizontal position.
Lever
Upper
hook

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Routing and Arranging Cables
Gen 7E/8E fordable bases feature the specially-designed cable management to
help you well organize the cords whenever you need to connect peripheral
devices to XT-3817-G2. The following provides some useful cable-routing
instructions required to manage your cables. XT-3817-G2 with Gen 7E base
will be used to demonstrate the basic routing rules for your reference. .
For Gen 7E/8E Base Stand
1. Lay the terminal with its rear facing towards
you and tilt the screen all the way down.
2. Remove the cable cover.
3. Pull outwards the locking levers with your
forefingers and then remove the cover in the
direction shown by the arrow.
4. Place the terminal with the rear facing
towards you. After tilting the screen to the
horizontal positon, route the cable along the
cable passage and through the cable exit.
5. Remove the cover for bottom I/O
compartment.
Cable Exit

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6. Tilt the terminal up enough to have the bottom I/O plate towards you.
Remove the cable arrangement cover by pushing it up in the direction
shown by the arrow.
7. Properly insert the cable into the correct port
on the bottom I/O plate. In the example, the
cord is connected to the DC IN power
connector.
8. Neatly arrange your cable. Then, make sure the
cord can be held into place and passed through
the cable exit after sliding back the cable
arrangement cover.
9. Place back the cover to close the bottom I/O
compartment.
10. Have the screen tilt all the way down, and then
push the base stand cover back into place.
11. Place the cable cover back.
Cable Exit
Cable Arrangement Cover

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12. Make sure the cable could be pulled out of the cable exit from the
bottom of the base.
Gen 7E base
Gen 8E base
CAUTION:
On doing insertion or extraction of a cable connector,
please always hold the connector head itself instead of
pulling the cable wire. Doing this could damage the
cables and ports, which is considered as an artificial
damage and is not covered by the warranty.
ATTENTION:
Lors de l'insertion ou de l'extraction d'un connecteur de
câble, veuillez toujours tenir la tête du connecteur elle-
même au lieu de tirer le fil du câble. Cela pourrait
endommager les câbles, ce qui est considéré comme un
dommage artificiel et n'est pas couvert par la garantie.
Le cordon d'alimentation doit être connecté à une prise
de courant avec mise à la terre.
Installing Optional Upgrade Kits and Peripherals
XT-3817-G2 is an expandable model which allows you to upgrade its own
capacity by additionally installing multiple peripheral devices, such as
magnetic stripe reader (MSR), LCD monitor and cash drawer, according to
your preference. The following will give you installation instructions on how
to expand on your current POS system with these optional upgrade kits. Before
proceeding with the installation of peripherals, please make sure the POS
system is completely shut down to prevent damage.
Installing UPS Battery to Gen 8E Base Stand
UPS battery compartment can be found at
the bottom of Gen 8E base stands as shown
in the figure. Please be advised that the
installation of UPS battery should be
conducted by a technician according to the
user manual specific to UPS battery.

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Installing PoweredUSB to Gen 8E Base Stand
The middle compartment at the bottom of
Gen 8E base is designed to install
PoweredUSB. However, the installation of
PoweredUSB is required to be conducted
properly and accurately, so please contact
your service provider for help. The detailed
installation guide will be provided in the
relevant technical manual.
Installing Power Adapter Kit onto GEN 8E Base Stand
The power adapter kit is optional and, before shipping, is installed onto the
optional GEN 8E base stand. Upon your needs, you can purchase and install
the kit for 80W or 150W power adapter. The introduction to the kit and the
brief description of installation of the kit are made below.
For the detailed description of installation of the 80W/150W power adapter kit,
refer to the XT-3817-G2 technical manual.
Secure the Power Cord
To avoid the power cord from being pulled out accidentally, the
power adapter kits are shipped with a power cord bracket.
After installing the power adapter kit and connecting the power
cord to the power adapter, remember to use the power cord
bracket to secure the power cord.
Installing Side Mount Upgrade Kits
Located at left side on the back of your
LCD panel, side mount compartment is
mainly used for installation of side-
mounted equipment, such as magnetic
stripe reader. For detailed installation
instructions, please refer to the user
manual specific to the device which you
intend to mount onto the terminal.
Fixing with screw

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Installing Rear Top Mount Upgrade Kits
Rear top mount upgrade kits, including
customer pole displays and monitors, have
to be mounted onto the top side on the rear
of your POS terminal as shown in the
figure. As for the installation instructions
along with the individual cable
arrangement for the specific stand base,
please be advised to read the user manual
specific to the device you intend to install.
Installing Wall Mount Kits
The wall mount kits enable you to mount your POS terminal onto the
wall as an alternative. For detailed installation instructions, please be
advised to refer to the user manual specific to wall mount kits.
Installing an Operating System
You are highly advised not to install an operating system on XT-3817-G2
without professional instructions. Not only might the careless handling during
installation cause irreversible damage to your machine, but also the improper
installation likely leads to system malfunction or failure. Please contact with
your dealers about the issues of operating system installation.
Performing System Recovery
For XT-3817-G2 model with preloaded operating systems, Recovery DVD
which includes useful utilities will be provided in the package to assist you in
efficiently restoring or repairing your damaged system. However, you are not
encouraged to recover your system without the help of system integrators.
Please be advised to contact your service center for further assistance with
system recovery.
Operation Environment
To prevent XT-3817-G2 from overheating, it is suggested to position your
terminal in a well-ventilated working environment. In doing so, please be
advised to keep the POS terminal at least 25mm away from other devices to
ensure the machine is properly cooled down and functioning normally.

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Powering ON/OFF the XT-3817-G2
Power ON the XT-3817-G2
Press down the power button for at least 3 seconds to
power on the POS.
Power OFF the XT-3817-G2
In most cases, press the power button of the POS to
power the system off. If the terminal fails to turn off
the machine for unknown reasons, please be advised
to hold the power button more than 10 seconds to
force a shutdown of the system.
Status LED Indicator
LED status indicator, which is located at the bottom edge of the LCD panel, is
mainly responsible for notifying users of the current system status by emitting
various LED signals. In the chart provided below, it describes all the possible
LED status as a quick reference.
LED Status
System
status
AC power
supply
UPS Battery
Description
Off
OFF
OFF
Without battery
System power OFF
Off
OFF
OFF
With battery
System power OFF
Green
OFF
ON
With/without battery.
System standby
Blue
ON
ON
With/without battery
System power ON
Blinking blue
ON
OFF
With battery
System running on
UPS battery
Blinking green
ON
OFF
With battery
UPS battery low
Driver Download
If your POS terminal is shipped without OS pre-installed, please download the
relevant driver that you need from the Posiflex website
(http://www.posiflex.com/en-global/Download/download).
Power
Button

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Specifications
XT-3817-G2
CPU
Intel Elkhart Lake J6412 Processor
System Memory
DDR4, SO-DIMM socket x 2
Storage Device
2 x M.2 2280 with SATA interface
Power Supply
12V / 84W, can be upgraded to 150W
OS Support
Windows 10 IoT 64-bit
LCD Display
17" TFT LCD
LCD Resolution
1280 x 1024
Touch Sensor
PCT touch
Touch Controller
USB interface
Serial Port
4, DB9 x 4; 5V/12V support on all 4 COM ports
Parallel Port
1 x parallel port connector inside service window
PS/2 Port
1 x pin header inside service window
Standard USB Port
8, USB3.0 x 2+ USB2.0 x 6
Powered USB
Optional,
PU-490：24V x 1 + 12V x 3 via Gen 8E base
LAN Port
10 / 100 / 1000 Mb x 2
VGA Port
VGA x 1, D-SUB 15 pin with 12V support for
Posiflex monitors
CR Port
1, 2 CR control
UPS Port
Yes
Audio Port
Internal 2W speaker x 1
Extension Slot
M.2 2230 slot x 1
Dimension
404 x 355 x 251 (W x H x D in mm)
Weight
6.2 (N. W. in kg)
Environmental
Requirements
Operating：0°C 〜40°C, 20%RH - 90%RH
Storage：-20°C 〜70°C, 10%RH - 90%RH
※ The product information and specifications are subject to change without prior notice. To get
the detailed information on the XT-3817-G2, please check this model from Posiflex Global
Website.