Moneris vx810 duet User manual

Moneris Vx810 Duet
OPERATING MANUAL
Software Version 3.20AD
Documentation 1.0.09
Documentation Date: November 11, 2009

Copyright Notice
© 2009 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2
Trademarks
Moneris and the Moneris Solutions logo are registered trademarks of Moneris Solutions Corporation. Morris and the
Morris logo are trademarks of Moneris Solutions Corporation.
All other marks or registered trademarks are the marks or registered trademarks of their respective owners.
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical,
including photocopying, be reproduced or transmitted without the authorized, written consent of Moneris Solutions.
Disclaimer
Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect,
incidental, inconsequential or punitive damages arising out of use of any of the information contained in this
manual. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service
providers or suppliers warrant or make any representation regarding the use or the results of the use of the
information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or
otherwise.
If you have debit and/or credit processing with Moneris Solutions, your credit and/or debit card processing is
separately governed by the Terms and Conditions of your Moneris VISA Merchant Agreement, your Moneris
MasterCard Merchant Agreement and/or your Moneris Debit Card and Terminal Agreement, as applicable.

Moneris Vx810 Duet Operating Manual v1.0.09 i
Table of Contents
CHAPTER 1INTRODUCTION 7
1.1 Getting Started 7
1.2 Learning About the Terminal 7
1.3 Caring for your Moneris Hardware 7
1.3.1 Caring for the Terminal 7
1.3.2 Caring for the Base 8
CHAPTER 2FEATURES AND PROCEDURES 9
2.1 Standard Features 9
2.1.1 Language Options on the Display and Receipts 9
2.1.2 Card Information Security 9
2.1.3 Communications Status 10
2.1.4 The Menu Feature 10
2.1.5 Demo Mode 28
2.2 Optional Features 29
2.2.1 Cashback 30
2.2.2 Using a Chip Card 30
2.2.3 Clerk Subtotalling 31
2.2.4 Clerk IDs 31
2.2.5 Invoice Number Prompt 31
2.2.6 Terminal Names 32
2.2.7 Multi-Terminal Batch Close 32
2.2.8 Personalized Message on Receipts 32
2.2.9 Corporate Cards 32
2.2.10 Private Label Cards 33
2.2.11 PAN Fraud Check 33
2.2.12 The Ernex Program 33
2.2.13 Tip Entry by Cardholder 33
2.2.14 Tip Line on Pre-Authorization Receipts 34
2.3 Standard Procedures 34
2.3.1 Powering Up the Vx810 Duet 35
2.3.2 Powering Down the Vx810 Duet 35
2.3.3 Loading Paper into the Terminal 36
2.3.4 Changing the Display Language 36

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2.3.5 Cash Receipt 37
2.3.6 Taking a Manual Imprint of a Credit Card 37
2.3.7 Cancelling a Transaction 38
2.3.8 Correcting Transactions 38
2.3.9 Cancelling a Report 39
2.3.10 Reprinting Receipts 39
2.3.11 Disputed Debit Transactions 39
2.3.12 Code 10 Authorization 39
2.3.13 Terminal Security 40
2.3.14 The Manager Password 40
2.3.15 Entering Alphabetic Characters and Punctuation 41
2.3.16 Entering the Clerk ID 42
2.3.17 Entering the Invoice Number 42
2.3.18 Finding the Sequence Number 42
2.3.19 Cardholder Entry 43
CHAPTER 3THE MONERIS VX810 DUET HARDWARE 47
3.1 Setting up the Terminal 47
3.2 The Communications Base 48
3.3 Communications Cables 49
3.3.1 The Dial Communications Cable 49
3.3.2 The Ethernet Communications Cable 49
3.4 The Display 50
3.4.1 The Terminal Keypad 50
3.5 The Magnetic Stripe Reader 51
3.6 The Chip Card Reader 52
3.7 The Integrated Printer 53
CHAPTER 4CONFIGURING YOUR TERMINAL 55
4.1 Quick Setup 55
4.1.1 Options for each Parameter 55
4.1.2 Parameters 55
4.2 Configuring Communications 56
4.2.1 Configuring Dial Communications 57
4.2.2 Configuring Dynamic Public Ethernet Communications 57
4.2.3 Configuring Static Public Ethernet Communications 58
4.3 Configuring the Receipt Format 60
4.3.1 Receipt Parameters 60

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4.4 Configuring the Tip Prompt and Tip Line 61
4.4.1 Prompt to Enter a Tip Amount 61
4.4.2 Automatically Add a Tip Amount 61
4.4.3 Print Suggested Tip Amounts on the Pre Auth Receipt 61
4.5 Configuring Corporate Cards 62
4.6 Configuring Private Label 62
4.7 Configuring Clerk Subtotals 62
4.7.1 Adding Clerk IDs (including the Default Clerk ID) 62
4.7.2 Removing Clerk IDs 63
4.7.3 Enabling the Clerk ID Prompt 64
4.7.4 Setting the Default Clerk ID 64
4.8 Configuring Multi-Terminal Reporting 65
4.8.1 Terminal Names 65
4.8.2 Adding the Terminal Name 65
4.8.3 Deleting the Terminal Name 66
4.9 Initialization 66
4.9.1 First Initialization 66
4.9.2 Re-initialization 68
CHAPTER 5FINANCIAL TRANSACTIONS 69
5.1 Credit Card Transactions 69
5.1.1 Transaction Types 69
5.1.2 Card Types 69
5.1.3 Credit Card Purchase with a Magnetic Stripe Card 70
5.1.4 Credit Card Purchase using a Chip Card 71
5.1.5 Credit Card Purchase with a Corporate Card 72
5.1.6 Credit Card Refund with a Magnetic Stripe Card 74
5.1.7 Credit Card Refund using a Chip Card 75
5.1.8 Correcting a Credit Transaction 76
5.1.9 Credit Pre-Authorization and Completion 77
5.1.10 Credit Pre-Authorization with a Magnetic Stripe Card 78
5.1.11 Credit Pre-Authorization using a Chip Card 79
5.1.12 Credit Pre Auth Completion 80
5.1.13 Deleting a Credit Pre-Authorization from Terminal Memory 82
5.1.14 Credit Advice for a Voice Authorized Transaction 83
5.1.15 Manually Processing Credit Transactions 84
5.1.16 Manually Processing Credit Transactions UNDER Floor Limit 84

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5.1.17 Manually Processing Credit Transactions OVER Floor Limit 85
5.1.18 Private Label Transactions 85
5.2 Debit Card Transactions 87
5.2.1 Transaction Types 87
5.2.2 Card Types 87
5.2.3 Debit transaction requirements: 87
5.2.4 Debit Card Purchase using a Magnetic Stripe Card 87
5.2.5 Debit Card Purchase with a Chip Card 89
5.2.6 Debit Card Refund with a Magnetic Stripe Card 91
5.2.7 Debit Card Refund with a Chip Card 92
5.2.8 Correcting a Debit Transaction 93
CHAPTER 6THE ERNEX PROGRAMS 97
6.1 Ernex Transactions 97
6.1.1 Activate or Load Value on an Ernex Card 97
6.1.2 Ernex Transaction with a Balance Due 98
6.1.3 Voiding an Ernex Gift or Loyalty Transaction 99
6.1.4 Ernex Card Inquiry 99
6.1.5 Reprinting an Ernex Receipt 100
6.2 Gift Card Transactions 100
6.2.1 Ernex Purchase with a Gift Card 100
6.2.2 Deactivate an Ernex Gift Card 101
6.2.3 Ernex Refund with a Gift Card 102
6.3 Loyalty Card Transactions 102
6.3.1 Ernex Purchase with a Loyalty Card 102
6.3.2 Deactivate an Ernex Loyalty Card 103
6.3.3 Ernex Refund with a Loyalty Card 104
6.3.4 Ernex Redemption with a Loyalty Card 104
6.4 The Menu Feature in Ernex 105
6.4.1 The Ernex Gift & Loyalty Transactions Menu 105
6.4.2 The Ernex Reports Menu 106
6.4.3 The Ernex Gift & Loyalty Set Up Menu 106
6.5 Ernex Admin Transactions 107
6.5.1 Ernex Batch Close 107
6.5.2 Initialization to the Ernex Host 107
6.6 Ernex Reports 109
6.6.1 Transaction List for Ernex Transactions 109

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6.6.2 Transaction Inquiry for Ernex Transactions 109
6.6.3 Clerk Subtotals Report for Ernex Transactions 111
6.6.4 Configuration List for Ernex 112
6.7 Ernex Configuration 112
6.7.1 Ernex Printer and Receipt Parameters 112
6.7.2 Ernex Merchant Parameters 113
6.7.3 Ernex Communications Parameters 114
6.7.4 Ernex Terminal Parameters 115
6.7.5 Adding Clerk IDs to the Ernex Gift & Loyalty Application 116
6.7.6 Deleting Clerk IDs from the Ernex Gift & Loyalty Application 116
6.8 Ernex Demo Mode 117
6.8.1 Entering Demo Mode in Ernex 117
6.8.2 Exiting Demo Mode in Ernex 118
CHAPTER 7ADMIN TRANSACTIONS 119
7.1 Log On 119
7.2 Log Off 119
7.3 Demo Mode 119
7.3.1 Transactions Available in Demo Mode 120
7.3.2 Entering Demo Mode 122
7.3.3 Exiting Demo Mode 123
CHAPTER 8REPORTS 125
8.1 Clerk Subtotalling Reports 125
8.1.1 Clerk Subtotals Report for All Clerks 125
8.1.2 Clerk Subtotals Report for One Clerk or a List of Clerks 125
8.2 The Configuration Parameters Report 126
8.3 EMV Parameters Report 127
8.4 Batch Totals Report 127
8.5 Deposit Totals Report 128
8.6 Merchant Subtotals Report 128
8.7 Private Label Transactions on Reports 129
8.8 Stored Transactions Report 129
8.9 Pre Auth Transactions Report 130
CHAPTER 9END-OF-DAY PROCEDURE 131
9.1 Batch Close 131
9.2 Batch Clear 132
9.3 Batch Review 132

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9.4 Multi-terminal Reports 134
9.4.1 Multi-Terminal Batch Close for All Terminals 134
9.4.2 Multi-Terminal Batch Close for One Terminal Name or a List of Terminal
Names 134
CHAPTER 10 TROUBLESHOOTING 137
10.1 Additional Documentation 137
10.2 Telephone Assistance 137
10.3 Troubleshooting 137
10.4 Error Messages on the Moneris Vx810 Duet Terminal 138
10.5 Ernex Error Messages on the Moneris Vx810 Duet Terminal 143
10.6 Hardware Problems 144

Moneris Vx810 Duet Operating Manual v1.0.09 7
1 Introduction
1.1 Getting Started
You must prepare your terminal before you process transactions:
1. Set up the hardware.
2. Configure the terminal.
3. Initialize the terminal.
4. Log on to the Moneris Host.
Once the terminal is ready to use, practice performing transactions in Demo mode to ensure
that any errors made while learning to perform transactions do not affect your business
account.
1.2 Learning About the Terminal
The Moneris Vx810 Duet terminal is a stand-alone, wired Debit and Credit card payment
system that connects to the point-of-sale (POS) services provided by Moneris Solutions.
To introduce yourself to the terminal, read these sections:
•Moneris Vx810 Duet Hardware
•Features & Procedures
•Demo Mode
•The Menu Feature
1.3 Caring for your Moneris Hardware
Proper care of your terminal and base will help ensure uninterrupted service. Here are some
recommendations for maintaining the hardware in good working order:
IMPORTANT: Misuse of equipment can result in replacement liability.
•DO clean the hardware components with a dry or slightly damp cloth rinsed in a mild
soap solution.
•Do NOT use solvents, detergents, cleaning fluids or abrasives on any of the hardware
components.
•Avoid spilling liquids on components.
•Do NOT expose components to extreme temperatures.
1.3.1 Caring for the Terminal
•Clean the magnetic stripe reader (MSR) periodically using a Moneris POS cleaning
card. These cards can be ordered online at www.shopmoneris.com or by phone at 1-
866-421-1666.
Note: Do NOT use the MSR cleaning card in the Chip Card Reader.
•It is recommended that merchants obtain their POS stationery and paper rolls from
Moneris to ensure that these supplies comply with the applicable specifications.

1. Introduction
8 Moneris Vx810 Duet Operating Manual v1.0.09
Contact the Moneris Merchant Service Centre to obtain additional supplies for your
terminal or order online at www.shopmoneris.com.
•Load the paper into the printer correctly.
1.3.2 Caring for the Base
•Avoid unnecessary movement of the base to prevent accidental disconnection of the
power cables.
IMPORTANT: You must use the exact power adaptor provided with the terminal by
Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the
terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow
these instructions.

Moneris Vx810 Duet Operating Manual v1.0.09 9
2 Features and Procedures
Your terminal can be set up to accept and process a variety of transactions for a variety of
card types including debit cards, credit cards (includes private label cards and corporate
cards), gift cards and loyalty cards. The terminal can accept credit cards and debit cards with
the new chip technology on them as well as the traditional magnetic stripe.
2.1 Standard Features
These features are available and enabled on all Moneris Vx810 Duet terminals.
•Bilingual displays and receipts
•Card number masking
•Chip card processing
•Menu-driven interface
•Demo Mode
2.1.1 Language Options on the Display and Receipts
2.1.1.1 Display The terminal displays messages and prompts for you and your customer in either English or
French.
After the customer’s card has been swiped or inserted, the language of the messages and
prompts for the customer match the card’s language code.
2.1.1.2 Receipts Customer and merchant receipts can be printed either in English or in French.
•If the printer is configured to print separate copies for the customer and merchant
(i.e., two or three copies), the customer receipt language is based on the language
code on the customer’s card OR the language selected during the cardholder
prompts; the merchant receipt language is based on the current terminal language.
•If the printer is configured to print only one copy then only the merchant receipt will
print and it will be printed in the current terminal language.
2.1.2 Card Information Security
To reduce the risk of fraudulent card use, the cardholder's card number and expiry date is not
available in full on receipts and reports. The card number will always be either masked or
truncated.
If the card number is masked, it is printed as a combination of digits and '*'s. For example:
A credit card number appears as ************1234
A debit card number appears as 1234567890****
An Ernex gift or loyalty card number would appear as ********1234
If the card number is truncated, only the last four digits are printed.

2. Features and Procedures
10 Moneris Vx810 Duet Operating Manual v1.0.09
2.1.2.1 Card Numbers on Receipts
Card numbers (debit, credit or gift) are always masked on the Cardholder Copy of transaction
receipts.
The terminal can be configured to mask the card number on the Merchant Copy or print the
entire card number.
2.1.2.2 Card Numbers on Reports
The card number is truncated on all reports containing transaction details.
Reports that require the manager password, e.g. the Batch Review, display the entire card
number but the resulting report prints the truncated card number.
2.1.2.3 Expiry Date on Receipts
The credit card expiry date is not printed on receipts for credit card transactions.
2.1.2.4 Expiry Date on Reports
The credit card expiry date is printed in full on all reports containing transaction details.
2.1.3 Communications Status
The terminal will connect to the Moneris Host each time you begin a transaction (it does not
make any noise when it attempts to connect). As the terminal communicates with the Moneris
Host, it displays PROCESSING to indicate that the transaction is proceeding correctly. If
there is a problem with the dial communications, an error message will appear.
2.1.4 The Menu Feature
All transactions and functions can be accessed through menus and sub-menus starting at the
applications menu.
2.1.4.1 Navigating through menus:
- To scroll down:
Select the icon (press the left-most purple key) to move down to the next menu screen.
- To scroll up:
1. Press the CORR key to change the direction of the arrow on the display screen.
2. Select the icon (press the left-most purple key) to move up to the next menu screen.
- To select an item:
Press the function key beside the menu item (e.g., on the transactions menu, press F1 to select
Purchase).
2.1.4.2 Navigating through parameters:
- Move to the next feature:
Select Next.
- Move back to the last feature displayed:
Select Previous
2.1.4.3 Changing the value of a parameter:
1. Select Edit.
2. Select Next to scroll through the values and select Slct to select a displayed value.
OR

2. Features and Procedures
Moneris Vx810 Duet Operating Manual v1.0.09 11
Key in a new value and press OK.
3. Select Next to move to the next feature.
When you are finished making changes:
4. Select Exit. The Save Changes? prompt appears.
5. Select OK. The menu re-appears.
2.1.4.4 Icons displayed on the menus:
ICON INDICATES:
CommServer is being used for Ethernet
communications
2.1.4.5 The Applications Menu
The applications menu gives you access to the applications available on the terminal.
When the terminal is not performing any transactions or functions, and has been idle for a pre-
set period of time, the terminal will display the applications menu.
The applications are listed here in the order they appear on the menu.
MM/DD/YY HH:MM F1
DEBIT & CREDIT F2
GIFT & LOYALTY F3
F4
The Applications Menu
To access the applications menu from any screen:
•Simply press the *(star) key.

2. Features and Procedures
12 Moneris Vx810 Duet Operating Manual v1.0.09
2.1.4.6 The Debit & Credit Transactions Menu
This menu allows you to select the type of transaction you wish to process.
The transactions are listed here in the order they appear on the menu. Some items may not
appear on the terminal until a specific feature is enabled.
MM/DD/YY HH:MM Use this transaction to:
Purchase process a Credit or Debit purchase
Pre Auth open the Pre Auth menu
Refund process a Credit or Debit Refund
Advice process a Credit Advice
Correction process a Credit or Debit Correction
Batch Close process a Batch Close
Batch Review search for a transaction in the open batch
Batch Clear clear the batch on the terminal
Debit & Credit Transactions Menu
For instructions on navigating through the menus, refer to The Menu Feature section.
To access the transactions menu, from the applications menu:
1. Select DEBIT & CREDIT.
The transactions menu appears.
2.1.4.7 The Pre Auth Transactions Menu
This menu allows you to select the type of pre-authorization transaction you wish to process.
The transactions are listed here in the order they appear on the menu.
Pre Auth Use this transaction to:
Pre Auth process a Pre Authorization transaction
Completion process a Completion transaction
Del Pre Auth delete an uncompleted Pre Authorization
Pe-Auth Rpt print the Pre-Auth list
The Pre Auth Menu Screen
To access the Pre Auth transactions menu, from the applications menu:

2. Features and Procedures
Moneris Vx810 Duet Operating Manual v1.0.09 13
1. Select DEBIT & CREDIT.
The transactions menu appears.
2. Select Pre Auth.
The Pre Auth transactions menu appears.
2.1.4.8 The REPORTS Menu
This menu allows you to produce a variety of reports containing information about
transactions stored in the terminal memory, transactions stored on the Moneris host and the
configuration of the terminal.
The terminal must be initialized before this menu can be accessed.
The reports are listed in the order they appear on the menu. Some items may not appear on the
terminal until a specific feature is enabled.
REPORTS
This report contains:
Stored Tran Rpt a list of all transactions in the terminal memory
Deposit Totals a list of deposit totals by card and transaction type
Clerk SubTotals a list of totals for one or more clerks (only active if
clerk IDs are configured)
Multi Terminal a Deposit Totals report for one or more terminals
Merch SubTotals a list of totals in the current batch by card and
transaction type
Terminal Parms a list of the current settings for each parameter
Terminal Stats a list of the number of occurrences of error situations
EMV Param Rpt a list of chip program parameters by card type
EMV Diagnostics prints the data on the last transaction if a chip card
was used
The REPORTS Menu
To access the Reports menu, from the applications menu:
1. Select DEBIT & CREDIT.
The transactions menu appears.
2. Press the REPORTS key (first purple key on the right).
The first REPORTS menu appears.
For instructions on navigating through the menus, refer to The Menu Feature section.

2. Features and Procedures
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2.1.4.9 The CONFIGURATION Menu
This menu allows you to configure a variety of features and perform administrative functions.
The parameters and functions are listed in the order they appear on the menu.
CONFIGURATION
This allows you to:
Setup configure parameters on the terminal
Servers configure server/clerk Ids
Terminal Name configure multi-terminal names
Menus/Keys configure password level on menus
Set Language set the display language
Initialization initialize the terminal to the Moneris host
Host Logon log the terminal on to the Moneris host
Host Logoff log the terminal off of the Moneris host
About displays application version information (press OK to
exit)
Contrast increase or decrease the contrast of the display
(The display changes immediately.)
The CONFIGURATION Menu
To access the SETUP menu from the applications menu:
1. Select DEBIT & CREDIT.
The message "Activating App..." is displayed then the transactions menu appears.
2. Press OK to display the CONFIGURATION menu.
The first screen of the Configuration menu appears.
For instructions on navigating through the menus, refer to The Menu Feature section.

2. Features and Procedures
Moneris Vx810 Duet Operating Manual v1.0.09 15
2.1.4.10 The SETUP Menu
This menu allows you to set values for a number of parameters on your terminal.
The parameters are listed in the order they appear on the menu. Some items may not appear
on the terminal until a specific feature is enabled.
SETUP
This allows you to:
Demo enter and exit Demo Mode
Batch Do Not Use
Printer configure the receipt format
Terminal configure a variety of features on the terminal
Merchant configure a variety of features
Comm Do Not Use
Host configure the Imprint Card prompt
Merchant IDs configure additional receipt parameters
IP Hosts configure Ethernet communications parameters
Lock Kbd Do Not Use
Date/Time Do Not Use
Cashback configure the Cashback preset amounts and limit
The SETUP Menu
To access the SETUP menu from the applications menu:
1. Select DEBIT & CREDIT.
The message "Activating App..." is displayed then the transactions menu appears.
2. Press OK to display the CONFIGURATION menu.
The first screen of the Configuration menu appears.
3. Select Setup.
The "Password:" entry screen appears.
4. Key in the manager password and press OK.
The first SETUP menu screen appears.
For instructions on navigating through the menus and editing parameters, refer to The Menu
Feature section.

2. Features and Procedures
16 Moneris Vx810 Duet Operating Manual v1.0.09
2.1.4.11 Terminal Parameters Menu
Displays the parameters in the Edit Terminal menu
For instructions on navigating through the menus and editing parameters, refer to The Menu
Feature section.
Transactions menu > CONFIGURATION menu > SETUP menu > Terminal > Edit Terminal
Some parameters can not be edited unless the terminal batch is empty. If the Edit Not Allwd
Batch Not Empty message appears, perform a Batch Close transaction then try editing the
parameter again.
Tip% nn.nn
percentage used to calculate automatically added tip
Key in a percentage and press OK.
Tip Processing
enables/disables tip prompting and/or tip line printing
None
On - Prompt
Sug Tip% 1 nn
default = 15
Sug Tip% 2 nn
default = 20
Sug Tip% 3 nn
default = 25
determines amount of the suggested tips printed on Pre Auth receipts
you must also enable the Tip Processing parameter
you must also enable the Gratuity Guide? parameter
key in percentage and press OK
Manager Pwd
change the manager password
key in password and press OK
Clrk/Srvr Mode
enables the Clerk Id: prompt
None (0)
Prompt (2)

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Moneris Vx810 Duet Operating Manual v1.0.09 17
Idle Timeout
sets the number of seconds the error message is displayed before the terminal returns the
Swipe or Insert Card prompt
key in number of seconds and press OK
SurChg Amount
DO NOT USE.
SurChg Option
DO NOT USE.
PABX Code
sets the value of the PABX prefix that must be dialled to access an outside line.
Note: This value is listed as the "PABX Access Code" on the Terminal Parameters report.
Key in the prefix (min. 1, max. 4 alphanumeric characters) and press OK.
Histories Limit
Do not change this parameter unless directed to do so by Moneris.
Show CB Choices
If Cashback is enabled, this parameters determines whether the Cashback amounts are
displayed or must be keyed in
Yes (Cashback amounts are displayed on the terminal for selection by cardholder with
Other option to key in an amount)
No (the cardholder must key in a Cashback amount).
Idle Time Fmt
Change the time format of the clock displayed on the transactions menu.
24 Hr (e.g. 14:24)
12 Hr (e.g. 02:24pm)
Terminal Beep
turn the key beep on or off
On
Off
Process Tax
enables the xST Amt: $ prompt for Purchasing Card transactions
you must also enable the Commercial on? parameter
the Tax Type (xST) is configured on the Moneris host
On
Off

2. Features and Procedures
18 Moneris Vx810 Duet Operating Manual v1.0.09
Trning Settle?
Enables/disables settlement during demo mode.
On
Off
CashBack Option
enables/disables the Cashback? prompt on debit transactions
you may also configure preset Cashback amounts
On
Off
Commercial On?
enables/disables processing of Purchasing cards (a.k.a., Commercial cards or Corporate cards)
On
Off
Gratuity Guide?
enables/disables printing of three suggested tip amounts on Pre Auth receipts
you must also configure the three Sug Tip% parameters
you must also enable the Tip Processing parameter
On
Off
2.1.4.12 The Edit Format Menu
Transactions menu > CONFIGURATION menu > SETUP menu > Merchant > Edit Format
Displays the parameters in the Edit Format menu
For instructions on navigating through the menus and editing parameters, refer to The Menu
Feature section.
Some parameters can not be edited unless the terminal batch is empty. If the Edit Not Allwd
Batch Not Empty message appears, perform a Batch Close transaction then try editing the
parameter again.
Term Id
the Moneris terminal ID
key in the terminal ID and press OK
Merch Num
your Moneris merchant ID
key in the Merchant ID and press OK