PostMark 3010 User manual

Model 3010
Letter Opener
Service Manual
February 2008
postmark
3485 Sacramento Dr. Ste. E Enighedsvej 21
San Luis Obispo, CA 93401, USA 5000 Odense C
Phone [phone] Phone [phone]
Fax [phone] Fax [phone]
E-mail: [email protected] E-mail: [email protected]
Website: www.mail-is-us.com Website: www.mail-is-us.com

1
Introduction
General Operation………………………………………………………………….. 2
Getting Started……………………………………………………………………... 2
Servicing Your Machine
Before you Start…………………………………………………………………..... 3
Start / Stop……………...........................................................................................… 3
Adjusting the Cut...........................................................................……………........ 3
Setting the Cutting Width..............................................……………......................... 4
Operating Your Machine
Envelope Feeding................................................................……………................... 4
Separation of Envelopes..................................................................……………...... 5
Envelope Jam.......................................................………………............................... 6
Variable Speed……………………………………………………………………... 6
Thick Envelopes and Flats....................................................……………….............. 6
Troubleshooting/Maintenance
Machine Won’t Start………………………………………………………………… 7
Irregular or Partial Opening…………………………………………………………. 9
Machine Specifications
Product Information.......................................................………………..................... 6
Contacting Us.................................................……………….................................... 6

2
Introduction
General Operation
The Letter Opener model 3010 is a high-speed letter opener, capable of opening up to 3,000
envelopes per hour depending on the length and thickness of the envelope. The Letter Opener
model 3010 opens envelopes one at a time by cutting through one side of the envelope without
cutting through the whole envelope. The envelopes are separated by a separation wheel, which
is placed under the track cover. The envelopes can be feed continuously with stacks of
envelopes, without having to stop the machine. With the sensor right in front of the track cover,
the Letter Opener only runs when there are envelopes waiting to be opened. When all the letters
have been opened and are off the feed belts, the motor shuts off.
Getting Started
After unpacking the box, you will need to get the machine situated. Inside the box, you will find
the Letter Opener and a power cord. The Letter Opener should be put on a level surface and the
feeder ramp flipped upward.
Feeder Ramp
Track Cover
Feeder Belts
Variable Speed

3
Servicing Your Machine
Before you start
Place Letter opener on a level surface
Make sure there are no obstructions in the feed area
Turn the power to the off position
Start / Stop
Plug in the power cord. Turn the power button to the on position ( I ).
To turn to the off position press the power button to ( 0 ).
Adjusting the Cut
The factory setting of the cutting blade should be satisfactory but the cut on an envelope can be
adjusted. We recommend that you test the cut after adjustment using only a few envelopes. It is
also recommended that the cut be as small as possible to protect the contents of the envelopes.
1. Turn power off and unplug power cord.
2. To adjust the knife you need to remove the track
cover by pulling up on both sides. This will
deactivate the micro-switch and the machine
will not run.
3. When the mark, as circled in the picture, is
positioned at the upper center like picture A, the
gap between the blade and the bearing would be 0.2 mm.
4. To reduce the gap, turn the nut in the clockwise direction as
shown in picture B.Do not tighten past 105o, doing so can
damage the blade. A table of gaps is shown in the Table 1.
5. Before you run the machine, test to make sure the blade is
not touching the bearing. You can test this by moving the
feed belts and observing that bearing does not move.
6. Test one envelope. Check to see that the knife only cut on side of the envelope. If is cuts
completely through the envelope, the gap is too small.
7. Re-connect the power cord and turn on the machine.
Angle (o)
0
30
45
60
75
90
105
Gap (mm)
0.2
0.18
0.16
0.13
0.09
0.05
0.01
Picture B
Picture A
Table 1

4
Setting the Cutting Width
The setting of the cutting width should be set correctly, however if you would like to change the
cutting width you may do so. You may want to reset the cutting width if your cut is too close to
the edge or too far from the envelopes you are cutting.
1. Turn power off and unplug power cord.
2. Remove the bottom cover by
removing the two screws.
3. Loosen the two setscrews on the
cutter.
4. Insert a gap gauge in-between the
blade and the metal shield.
5. Move the blade to the desired width.
6. Tighten the two setscrews.
7. Place the bottom cover back on.
8. Re-connect the power cord and turn on the machine.
Operating Your Machine
Envelope Feeding
Make sure all objects like paper clips, rubber bands, and staples are removed from the cutting
area. These will damage the blade or feed belts and may void your warranty.
You get the best result by turning the envelope flaps
(closed side) up and out. Take the envelopes and tap
them against the table to align the long edge, and fan
the envelopes gently before placing them on the
feeder ramp.
Blade
Setscrew
Gap Gauge
Metal Shield
Flap

5
Separation of Envelopes
The envelopes are pulled forward by the feed belts and are separated by the separation wheel so
that only one envelope is pulled forward at a time. The separation wheel can get worn on one
side and traction will be lost. If the traction is lost, you will
need to rotate the wheel in order to regain it.
1. Turn power off and unplug power cord.
2. Remove track cover.
3. Loosen screw in front of separation wheel.
4. Flip wheel and tighten screw.
5. Place the track cover back on and start the
machine.
6. Re-connect the power cord and turn on the
machine.
If that doesn’t seem to work, the problem may be that the separation wheel is not set to the ideal
height. The ideal height for the Separation wheel is about 3-4 mm above the track. You can just
follow these simple steps to set the separation wheel.
1. Remove the track cove to reveal the
Separation Wheel.
2. Loosen the wing nut.
3. To raise the wheel tighten the Adjustment
screw and to lower the wheel, loosen the
screw.
4. The ideal height of the Separation Wheel is
about 3-4 mm.
5. Tighten the wing nut
6. Place the track cover back on the machine.
NOTE: The track cover is connected to a safety switch. The letter opener will not run unless the
cover is securely replaced.
Screw on
Separation Wheel
Track
Separation
Wheel
Adjustment
Screw
Wing nut

6
Envelope Jam
If an envelope should become jammed in the machine, follow these simple steps for removal:
1. Turn power off and unplug power cord
2. Remove the track cover.
3. Gently pull out the envelopes through
and out of the letter opener in the same
direction the belts run.
4. Place track cover back on and test the
machine.
5. Re-connect the power cord and turn on
the machine.
If envelope jams seem to occur too frequently,
turning down the speed would decrease your risk of a jam. The faster an envelope travels, the
more likely it is to jam. Turning down the speed will insure a consistent cut.
NOTE: The track cover is connected to a safety switch. The letter opener will not run unless
the cover is securely replaced.
Variable Speed
Your letter opener has the feature of changing the speed of the machine. If you wish to change
the speed of the opener, you just turn the knob on the side of the machine clockwise to slow
down the machine and counter-clockwise to speed it up. Running your letter opener at different
speeds can be helpful in eliminating jams.
Thick Envelopes and Flats
Envelopes thicker than 3/16” or 4mm should be run separately with the speed turned down.
Running large envelopes will require the Feeder Extender to be flipped outward and the speed
turned down. Running the opener at a lower speed lessens the chance of a jam. If you wish to
change the speed of the opener, you just turn the knob on the side of the machine clockwise to
slow down and counter-clockwise to speed it up. Running your letter opener at different speeds
can be helpful in eliminating jams.
Variable
Speed
Feeder
Extender

7
Troubleshooting / Machine Maintenance
Machine Won’t Start
If after switching the power on your Model 3010 does not appear to be operating, there are a few
things to check. The first item to check would be the lights at the top of the machine. Knowing
what each of these lights mean, helps you diagnose why your letter opener isn’t running properly
What to check:

No light
Track Cover
Fuse

Green Light
Sensor

Solid Red
Drive Belts

Blinking Red
Envelope Jam
Checking the color of the lights on top of the machine is the best way to determine why exactly
your letter opener is not running properly.
Track Cover
1. First, switch the power to the OFF position and clear away any mail from the opener.
2. Check to make sure the Track Cover is seated all the way down. The Model 3010 is
equipped with a safety switch to ensure that the machine will not operate if the cover
is off, or loose.
3. Switch the power to the ON position.
Light Display
Sensor

8
Troubleshooting / Machine Maintenance (continued)
Fuse
The Model 3010 Letter Openers are protected by a 3 Amp, 250 Volt fuse. The machine will not
operate if the fuse is blown or missing. To check the fuse:
1. Switch the power to the OFF
position and clear any mail
from the opener.
2. Remove the Power Cord
from the Power Supply
Socket.
3. Pull out on the tray located
just to the left of the Power
supply Socket.
4. Remove the fuse for
inspection. There should be a
single thin piece of metal that
runs along the center of the
fuse. If the metal strip is burnt out or broken anywhere inside, replace the fuse.
5. Slide tray back into Power Supply Socket and reattach the Power Cord.
6. Switch the Power to the ON position.
Sensor
Check the sensor to make sure it is being covered by the envelopes. If the sensor is not being
covered by mail, the light on the top of the machine will be green. Once the machine senses the
envelopes, the light should turn solid red. If there are letters covering the sensor and the light is
still green, you will need to contact Postmark.
Drive Belt
If you can hear the motor running inside your Letter Opener but the Feed Belts are not moving, it
is likely that the Drive Belt is broken or off. If this happens, you will need to contact Postmark.
Fuse

9
Troubleshooting / Machine Maintenance (continued)
Cleaning the Feed Belts
During normal use, your letter opener will accumulate dirt and dust along the Feed Belts. To
maintain maximum efficiency and ensure correct operation it is recommended that the belts be
cleaned regularly.
Irregular or Partial Opening
A few things can lead to your mail being improperly opened. Most commonly, this is due to
improper feeding, and unclean Feed Belts.
In the unlikely event that your mail is still not being properly opened, it is possible that the
cutting knife is out of adjustment or has been damaged. You will need to contact Postmark.

10
Product Information
Maximum Speed: 18,000 envelopes per hour
Maximum Envelope Thickness: 3/16” (4 mm)
Dimensions (H/W/D): 7”x13”x9” (180x330x215mm)
Shipping Dimensions (H/W/D):
Net Weight of Opener:
Shipping Weight: 10 lbs. (4.4 kg)
Power Supply: 115V-60 Hz
postmark
3485 Sacramento Dr. Ste. E Enighedsvej 21
San Luis Obispo, CA 93401, USA 5000 Odense C
Phone [phone] Phone [phone]
Fax [phone] Fax [phone]
E-mail: [e-mail] E-mail: [e-mail]
Website: www.mail-is-us.com Internet: www.mail-is-us.com
PRODUCT: Letter Opener
MAKE/MODEL: Model 3010
DESCRIPTION: Electrically Driven Letter Opener