Pride Mobility Elite Traveller Series INFINFB2039 Guide

1 www.pridemobility.com INFINFB2039/Rev B/07-31-08
BASIC TROUBLESHOOTING INSTRUCTIONS: ELITE TRAVELLER SERIES
NOTE: These instructions apply to the Elite Traveller, Elite Traveller Plus, and Elite Traveller Plus HD
Travel Scooters.
Anyelectromechanicaldevicerequiresoccasionaltroubleshooting.However,mostproblemsthatarisecanusuallybe
solvedwithabitof thoughtandcommon sense.Manyof theseproblemsoccur becausethebatteries arenotfully charged
or because the batteries are worn down and can no longer hold a charge. Below are a series of basic troubleshooting
instructions for the Travel Scooter.This information is to be used as a supplement to the troubleshooting instructions
providedintheowner’smanual.Ifyouhaveanyquestionsaboutthisinformation, contactyourauthorizedPrideProvider.
WhatifmyTravelScooterwillnotpowerup?
Makesurethe keyisfullyinserted intothekeyswitch.
Makesurethebatterypackisseatedproperly(tightandsecure)ontheTravelScooter.
Makesurethe batteryquick-disconnectharness connections arefullyjoined.
Makesurethebatteriesarewiredproperly—redto positive (+) and black to negative (-).
Makesurethe main circuitbreakerhasnottripped—push in themaincircuitbreakerreset button.
Whatif the rangepercharge ofmyTravelScooterdiminishesovertime?
Determineif the batterieshaveever been replaced.Batteries over a year old may be defective.
Determinehowfrequentlyyouchargethebatteriesincomparison to howoftenyouusetheTravelScooter.
IfyouuseyourTravelScooteron a daily basis, you should chargethebatterieseverydayfor8-14hours.
Determinewhenthebatterieswerelastcharged. Even if the scooterhasnotbeeninuse,thebatteries should be
charged once a week for 12-14 hours.
Determinehowlong you letthebatteriescharge. It takes 8-14 hours to fully charge a depleted set of batteries;
continualunderchargingreducestheoveralllifeofthe batteries.
Withthebattery box installedonthescooter,observe the batteryconditionmeterduring batterycharging
to determine if the batteries are receiving a charge. If the battery condition meter does not go up when the
batterychargeris pluggedintothecharger powercordreceptacleand anelectricaloutlet,the batteriesarenotgetting
charged.Checkthecharger fuse andensuretheelectricaloutletis good.
Determineifawallswitchcontrolstheelectricaloutlet.If a wall switch does control the outlet and the switch is
turnedoffinadvertently,thebatterieswillnotfullycharge.
Isanextensioncordbeingusedtoconnectthebatterychargertotheelectricaloutlet? Pride prohibits the use
ofanextensioncordwhenchargingthebatteries.Thechargershouldbepluggeddirectlyintoaproperly-wiredstandard
electricaloutletas the lengthandconditionofthe extension cordcanhavean adverse affectonthebatterycharger.
Determinehowfaryouletthebatteryconditionmetergodownbeforechargingthebatteries.Ifyou continually
allowthebattery conditionmeterindicatorto fallintothered area,theoveralllife ofthebatterieswill be reduced.
WhatiftheTravelScooterpowers up, butwillnotmove?
Checkifthekeyhasbeenleft in the key switchfora long period ofinactivity.TheTravelScooterhas a Power
DownTimerfeaturethatwillpowerdowntheinternal electronicsoftheTravelScooter afterlongperiodsofinactivity
toconservebatterypower.Removethenreinsertthekey to restore normal operation.
Checkif the batterychargeris pluggedinto the chargerpowercord receptacleon the Travel Scooter.The
batterychargerwillinhibittheTravelScooterwhenthechargerispluggedintothechargerpowercordreceptacleeven
ifthe chargerisnotpluggedintoanelectricaloutlet.
CheckiftheTravelScooter isemittingabeep code.The controller used on the Travel Scooter will beep a fault
codewhenit hasindicatedaproblem with theTravelScooter.The numberofbeepswill indicate thefault.

INFINFB2039/RevB/07-31-08 www.pridemobility.com 2
BASIC TROUBLESHOOTING INSTRUCTIONS: ELITE TRAVELLER SERIES
Whatifthebattery condition meterdipswaydownandthe motor surgesorhesitateswhenI press the throttle
controllever?
Fullychargethe batteries. Pride recommendsyouchargethebatteries for 8-14 hours.
DIAGNOSTIC BEEP CODES
BEEP CODE CONDITION SOLUTION
2 Battery voltage is too low to operate Charge the batteries fully until charger and
the Travel Scooter. any meters indicate completion.
3 Battery voltage is too high to operate Contact your authorized Pride Provider for
the Travel Scooter. assistance.
5 Solenoid brake trip. The manual freewheel Remove the key, then push the manual
lever may be in the freewheel position. freewheel lever to the drive position and
restart the Travel Scooter.
6 Throttle trip. The throttle control lever Release the throttle control lever completely,
may have been depressed while inserting then reinsert the key.
the key.
7 Throttle trip. Throttle potentiometer Contact your authorized Pride Provider for
fault or speed potentiometer fault. assistance.
8 The motor is disconnected. Contact your authorized Pride Provider for
assistance.
9 Possible controller trip.You may be Shut down your Travel Scooter for a
attempting to install the battery pack while minimum of several minutes to allow the
the key is inserted or the motor controller controller to cool. Or, try reinserting the key
may be in overheat protective mode. into the key switch.