Pride Quantum Q6 Edge User manual

WITH NE, NE+, AND Q-LOGIC
ELECTRONICS
TECHNICAL TROUBLESHOOTING GUIDE

SECTION 1: NO POWER ....................................................................................................... 4
SECTION 2: POWER CHAIR WILL NOT DRIVE DUE TO SYSTEM LOCK ........................... 8
NE or NE+ Electronics ..................................................................................................................................... 8
Q-Logic Electronics ......................................................................................................................................... 9
SECTION 3: ERROR CODE DIAGNOSTICS ....................................................................... 10
Battery Charging or Drive Inhibit .................................................................................................................... 11
Open Motor Error .......................................................................................................................................... 14
Motor/Brake Error .......................................................................................................................................... 16
Missing or Defective Module ......................................................................................................................... 17
Joystick Error ................................................................................................................................................ 18
Power Module Communications or Software Error ........................................................................................ 19
Low Battery Voltage ...................................................................................................................................... 20
Table 1: Q6 Edge with NE Electronics Error Codes ...................................................................................... 24
Table 2: Q6 Edge with NE+ Electronics Error Codes .................................................................................... 26
Table 3: Q6 Edge with Q-Logic Error Codes ................................................................................................. 29
Appendix 1: Connector Reference Guide ..................................................................................................... 30
Appendix 2: Common Action Reference Guide ............................................................................................ 31
TABLE OF
CONTENTS
WARNING! The troubleshooting and replacement procedures detailed in this troubleshooting guide should only be performed by
service personnel in accordance with the Provider Standards of Pride Mobility Products Corporation.
The symbols below are used throughout this troubleshooting guide to identify warnings and important information. It is very important for you to read
what follows the symbols and understand it completely.
WARNING! Indicates a potentially hazardous condition/situation. Failure to follow designated procedures can cause either personal
injury, component damage, or malfunction. On the product, this icon is represented as a black symbol on a yellow triangle with a
black border.
MANDATORY! These actions should be performed as specified. Failure to perform mandatory actions can cause personal injury and/
or equipment damage. On the product, this icon is represented as a white symbol on a blue dot with a white border.
PROHIBITED! These actions are prohibited. These actions should not be performed at any time or in any circumstances. Performing
a prohibited action can cause personal injury and/or equipment damage. On the product, this icon is represented as a black symbol
with a red circle and red slash.
How to Use Pride Model Specific Technical Troubleshooting Guides
All new Pride Model Specific Technical Troubleshooting Guides are divided into sections addressing symptoms such as No Power. If the mobility product is capable
of giving error codes, one section will deal with each code for that model. Using the Table of Contents, locate the section that best describes your troubleshooting
issue. Each section will include a list of symptoms, followed by a diagnosis of the problem, and finally a solution or procedure to solve the problem. The procedure
is set up as a numbered list of instructions, which may include one or more tests. Refer to Appendix 1 for connector locations.
SAFETY GUIDELINES
© Pride Mobility Products Corp. 2012/Rev B/March 2012/INFMANU4109

Q-LOGIC
JOYSTICK
LEFT
MOTOR
NE OR NE+
JOYSTICK
CHARGER
BUSCABLE
EXTENSION
REAR BATTERY
HARNESS
REAR
BATTERY FRONT
BATTERY
FRONT BATTERY
HARNESS
CHARGER
POWER CORD
BATTERY
CABLE
CIRCUIT BREAKER
RIGHT
MOTOR
POWER
MODULE
14-PIN
RUN PLUG
POWER
TAKE OFF/
INHIBIT
HARNESS
RUN
PLUG
BUSCABLE
MULTIPLIER BOX/HARNESS
OR
OR
ELECTRICAL
COMPONENTS
AND
HARNESSES
3
WARNING! Make note of the
location of any wire ties
that are cut or removed dur-
ing the troubleshooting pro-
cess. Replace these wire
ties once troubleshooting is
complete!

SECTION 1 - NO POWER
Symptoms:
The batteries are fully charged.
All electrical components are connected correctly.
The power does not turn on when the on/off key is pressed on the NE or NE+ joystick.
The power does not turn on when the on/off mode select lever is deflected on the Q-Logic joystick.
Diagnosis:
The power has been interrupted somewhere in the system.
Solution:
Use the following procedure to find the source of the interruption:
B- B+
JOYSTICK OFF-BOARD CHARGER PORT
Remove the front shroud and foot platform.
(See Appendix 2.) Unplug the front and rear
battery harnesses from the battery cable, then
go to the next page.
0VDC
Replace the NE, NE+,
or Q-Logic joystick and
retest the system.
ABOUT 25VDC (WITH
CORRECT POLARITY)
Recharge the batteries
and retest the system
LESS THAN 18VDC
BUT GREATER
THAN 0VDC
4

FRONT BATTERY HARNESS CONNECTOR
less than 18 VDC
12
0VDC
Reconnect the front battery harness to the battery cable.
GREATER THAN 0VDC
FRONT
BATTERY
FRONT BATTERY HARNESS
Replace the batteries
and retest the system.
0VDC
Replace the front battery
harness and retest the
system.
GREATER THAN
0VDC
REAR BATTERY HARNESS CONNECTOR
less than 18 VDC
12
0VDC
Reconnect the rear battery harness to the battery cable, then go to
the next page.
GREATER THAN 0VDC
REAR BATTERY HARNESS
REAR
BATTERY
Replace the batteries
and retest the system.
0VDC
Replace the rear battery
harness and retest the
system.
GREATER THAN
0VDC
5

BATTERY CABLE CONNECTOR
12
Measure Voltage
Remove the rear shroud, then
disconnect the power module
from the rear main
frame.(See Appendix 2.)
Disconnect the battery cable
from the power module.
0VDC
GREATER THAN 0VDC
Plug the battery cable back into the
power module, then unplug the BUS
cable extension from the power module.
CIRCUIT BREAKER
Measure Res
i
stance
Measure Resistance
LESS THAN 1 OHM
Replace the battery cable
and retest the system.
GREATER THAN 1 OHM
Replace the circuit breaker
and retest the system.
BUS CABLE EXTENSION PORT ON POWER
MODULE
123
456
Measure Voltage
0VDC
Replace the power module
and retest the system.
Plug the BUS cable extension back into the
power module then go to the next page.
GREATER THAN 0VDC
6

NOTE: If the power chair is
equipped with a power posi-
tioning system, refer to the
troubleshooting guide for that
particular power positioning
system.
BUS CABLE EXTENSION CONNECTOR
1 2 3
4 5 6
Measure Voltage
Disconnect the BUS cable
extension connector from the
BUS cable.
0VDC
Replace the BUS cable exten-
sion and retest the system.
GREATER THAN 0VDC
Reconnect the BUS cable extension to
the BUS cable, then disconnect the joy-
stick cable from the BUS cable.
BUS CABLE CONNECTOR
1 2 3
4 5 6
Measure Voltage
GREATER THAN 0VDC
Replace the NE, NE+, or Q-Logic joystick
and retest the system.
0VDC
Replace the BUS cable and
retest the system.
7

8
SECTION 2 - POWER CHAIR WILL NOT
DRIVE DUE TO SYSTEM LOCK
NE or NE+ Electronics
Symptoms:
The Q6 Edge powers on but the NE or NE+ joystick allows no other
function.
The NE joystick displays a key icon on the LCD screen, or the NE+
joystick displays a key icon to the right of the battery gauge.
The batteries are fully charged.
All electrical components are properly connected.
Diagnosis:
The power chair is in System Lock mode.
NOTE: System Lock must be enabled (ON) in order to lock out the NE or
NE+ joystick. Refer to the programming text. See figure A, B, or C.
Solution:
Use the following procedure to release the NE or NE+ joystick from System
Lock mode:
1. Turn on the power to the NE or NE+ joystick.
2. Deflect the joystick to the full forward position until a beep is heard.
3. Deflect the joystick to the full rearward position until a beep is heard.
4. Release the joystick. The LCD screen returns to normal.
To lock out the NE joystick:
1. Press and hold the power button until the system shuts off. The system
is now locked.
To lock out the NE+ joystick:
1. Press and hold both profile keys until the system shuts off. The system
is now locked.
NOTE: If the controller is a 2012 model or later, the handheld program-
mer’s menus may contain different or additional parameters than those
shown in these figures.
Figure A. System Lock Programming (NE)
NE+ JOYSTICK SHOWN
Figure B. System Lock Programming (NE+ or Q-Logic, 2012 and beyond)
NE JOYSTICK SHOWN
Program
Monitor
Faults
Functions
Controller
System S
Hand Con
System S
General D
Timing
Motors &
Battery
It
NE JOYSTICK SHOWN
Program
Monitor
Faults
Functions
Controller Informa
System Settings
Hand Control
System Settings
General Drive
Timing
Motors & Wheels
Battery
NE JOYSTICK SHOWN
Program
Monitor
Faults
Functions
Controller Information
System Settings
Hand Control
System Settings
General Drive
Timing
Motors & Wheels
Battery
Inputs
Miscellaneous
System Lock
Profile Change Stop

9
Q-Logic Electronics
Symptoms:
 The Q6 Edge powers on but the Q-Logic joystick allows no other function.
The Q-Logic joystick displays the message “System Lock.”
The batteries are fully charged.
All electrical components are properly connected.
Diagnosis:
The power chair is in System Lock mode.
NOTE: System Lock must be enabled (ON) in order to lock out the Q-
Logic joystick. Refer to the programming text. See figure C or D.
Solution:
Use the following procedure to release the Q-Logic joystick from System
Lock mode:
1. Turn on the power to the Q-Logic joystick.
2. Deflect the joystick to the full forward position until a beep is heard.
3. Deflect the joystick to the full rearward position until a beep is heard.
4. Release the joystick. The LCD screen returns to normal.
To lock out the Q-Logic joystick:
Hold down the mode switch until the system shuts down, or select “System
Lock” in the AUX menu (if one is used).
Using the mode switch for System Lock:
1. Turn on the power to the Q-Logic joystick.
2. While the power is on, push and hold the mode lever forward until the
unit shuts off.
3. The display reads “System Lock.” After several seconds, the system will
power itself off.
NOTE: If the controller is a 2012 model or later, the handheld program-
mer’s menus may contain different or additional parameters than those
shown in these figures.
Figure C. System Lock Programming (Q-Logic or NE+, pre-2012)
Figure D. System Lock Programming (Q-Logic, or NE+, 2012 and beyond)

SECTION 3 - ERROR CODE DIAGNOSTICS
When there is an error or warning, the power chair icon will no longer be displayed. Q-Logic error codes
are displayed on the LCD joystick (or Enhanced Display) by number. These error codes will usually
indicate the system or component failure and a location.
See figure E .
The NE or NE+ joystick has an LCD screen.
See figure F . The charging and lights indicators are lit
steadily when the corresponding function is active. When these indicators are flashing, they indicate the
location of a problem. When encountering warning or error indicators on the LCD screen, more
information can be found by connecting a Curtis Handheld Programmer and checking errors in the
Diagnostics section of the programmer. If the error is happening as you check with the programmer, then
the information can be found under Actual Faults in the Diagnostics section of the programmer.
See
figure G
. If the error occurred previously but is not currently displayed, then the information can be
found under Fault History in the Diagnostics section of the programmer.
See figure G . For any warning
or error indicator
not noted in this technical troubleshooting guide, contact Quantum Technical Service
for further troubleshooting.
Figure E. Error Code Display (Q-Logic)
Figure F. LCD Screen (NE or NE+)
LIGHTS INDICATOR
CHARGING INDICATOR
LEFT TURN
INDICATOR
BATTERY
CONDITION METER
ACTUATOR AND CONTROLLER
ERROR INDICATORS
DRIVE PROFILE/SPEED INDICATOR
RIGHT TURN
INDICATOR
ERROR AND WARNING INDICATORS
LOCK OUT
ATTENDANT
CONTROL
DIAGNOSTICS
- Actual Faults
- Fault History
- Monitor
- Information
NE+ JOYSTICK SHOWN
DIAGNOSTICS
- Actual Faults
- Fault History
- Monitor
- Information
OR
Figure G. Actual Faults or Fault History Controller
Programming
10

Battery Charging or Drive Inhibit
Symptoms:
The power chair powers on, but will not drive.
The off-board charger is not plugged into the NE, NE+, or Q-Logic joystick.
The LCD screen on the NE or NE+ joystick displays “Battery Charging or Drive Inhibit Error” when the on/off key is released.
The battery condition meter LEDs on the Q-Logic joystick scroll when the on/off mode select lever is deflected and “Charger Inhibit Error #107” is displayed.
See figure E.
Diagnosis:
There is an open in the inhibit circuit.
Solution:
Use the following procedure to find the source of the error:
Is the power chair equipped
with a PTO harness and a
round 4-pin barrel connector,
or a 14-pin run plug?
14-PIN RUN PLUG
PTO HARNESS/ROUND
4-PIN BARREL CON-
NECTOR
Disconnect the run
plug from the PTO/
inhibit harness
connector.
PTO/INHIBIT HARNESS CONNECTOR
PLACE A JUMPER BETWEEN PIN 3 AND
PIN 4, THEN TRY TO DRIVE THE CHAIR.
WARNING! Jumping pins 1 and 2
could cause sparking and/or cause
the fuse in the harness to blow.
Go to the next page. CHAIR DOES NOT DRIVE
CHAIR DRIVES
Replace the run plug and retest the system.
11

CHAIR DRIVES
Disconnect the PTO/inhibit
harness connector (or the 14-
pin run plug, if equipped)
from the power module.
THE CHAIR HAS AN
NE JOYSTICK
THE CHAIR HAS AN NE+
OR Q-LOGIC JOYSTICK
14 1312 11 10 98
7654321
POWER MODULE CONNECTOR
PLACE A JUMPER BETWEEN PIN 4 AND
PIN 6, THEN TRY TO DRIVE THE CHAIR.
WARNING! Jumping the incorrect
pins could cause sparking and/or
damage to the electronics.
14 1312 11 10 98
7654321
POWER MODULE CONNECTOR
PLACE A JUMPER BETWEEN PIN 1 AND
PIN 9, THEN TRY TO DRIVE THE CHAIR.
WARNING! Jumping the incorrect
pins could cause sparking and/or
damage to the electronics.
CHAIR DOES
NOT DRIVE
Go to the next page.
CHAIR DOES
NOT DRIVE
Replace the PTO/inhibit
harness (or 14-pin run
plug if so equipped) and
retest the system.
CHAIR DRIVES
12

NE + OR Q-LOGIC (BEYOND 2012)
NE+ JOYSTICK SHOWN
Handcontrol Settings
Alternative Controls
Attendant Joystick
Specialty Control
Enhanced Display
Seat
System Settings
7/7
Program Adjustments
General Drive
Motor & Wheels
Settings - Miscellaneous
Battery
Reset Distance
3/5
Program Adjustments/
System Settings
Save System Configuration
Latch Timout Disable No
Inhibit high active
3/3
Program Adjustments/System Settings/
Settings- Miscellaneous
VERIFY THE INHIBIT PROGRAM.
The “Inhibit” program should be set to “High.”
What type of electronics
are used on this chair?
NE
i1 i2 i3
Active Off OffOn
On OnOnactiveH
OOO
proSel
Off OffOndrvInh
Off OffOnchrgInb
General Drive
Timing
Motors & Wheels
Battery
Inputs
Miscellaneous
PROGRAM
NE JOYSTICK
SHOWN
VERIFY THE INHIBIT PROGRAM.
“chrgInb” should be set to “ON.”
Was the inhibit pro-
grammed correctly?
Reprogram the inhibit
and retest the system.
NOYES
Replace the power mod-
ule and retest the system.
13
VERIFY THE INHIBIT PROGRAM.
The “Inhibit” program should be set to “High.”
NE+ JOYSTICK SHOWN
NE + OR Q-LOGIC (PRIOR TO 2012)

LEFT MOTOR HARNESS CONNECTOR
12
3
4
Measure Resistance
Open Motor Error
Symptoms:
The batteries are fully charged.
All electrical components are connected correctly.
The power turns on, but the LCD screen displays “Open Motor” (NE or NE+ joysticks) or a motor error (Q-Logic joystick). See table 1, 2, or 3.
One or both motors will not operate.
Diagnosis:
There is a problem with the left motor, right motor, and/or the wiring between the motor(s) and the power module.
Solution:
Use the following procedure to find the source of the error:
Remove the rear shroud. Dis-
connect the power module
from the rear main frame (see
Appendix 2), then disconnect
the left motor harness from the
power module.
REPLACE
GOOD
LEFT MOTOR BRUSHES
REMOVE AND INSPECT
NOT ABOUT 0.5 - 1.5 OHMS
ABOUT
0.5 - 1.5 OHMS
Go to the next page.
Are the motor brushes
physically damaged or
worn below 0.25 inches?
Replace the left motor and
retest the system.
NO
YES
Replace the motor brushes
and retest the system.
14

Replace the right motor and
retest the system.
Disconnect the right
motor harness from the
power module.
RIGHT MOTOR HARNESS CONNECTOR
12
3
4
Measure Resistance
ABOUT
0.5 - 1.5 OHMS
Replace the power
module and retest
the system.
NOT ABOUT 0.5 - 1.5 OHMS
REPLACE
GOOD
RIGHT MOTOR BRUSHES
REMOVE AND INSPECT
Are the motor brushes
physically damaged or
worn below 0.25 inches?
YES
Replace the motor brushes
and retest the system.
NO
15

NOT ABOUT
80 OHMS
Motor/Brake Error
Symptoms:
The batteries are fully charged.
All electrical components are connected correctly.
The power turns on, but the LCD screen displays “Motor/Brake Error” (NE or NE+ joysticks) or a brake error (Q-Logic joystick). See table 1, 2, or 3.
Diagnosis:
There is a problem with one or both brakes and/or the wiring between the motor, brakes, and the power module.
Solution:
Use the following procedure to find the source of the error:
Ensure both freewheel
levers are in drive mode.
Refer to the freewheel
operation label on the
rear shroud.
Remove the rear shroud, then discon-
nect the power module from the rear
main frame. (See Appendix 2.)
Unplug the left motor harness connec-
tor from the power module.
12
3
4
Measure Resistance
LEFT MOTOR HARNESS CONNECTOR
Replace the left
motor and retest the
system.
Disconnect the right motor harness
connector from the power module.
ABOUT 80 OHMS
12
3
4
Measure Resistance
RIGHT MOTOR HARNESS CONNECTOR
Replace the right
motor and retest the
system.
NOT ABOUT
80 OHMS
ABOUT
80 OHMS Replace the power
module and retest
the system.
16

17
Missing or Defective Module
Symptoms:
The batteries are fully charged.
When the joystick is powered on, the LCD screen displays a missing or
defective device (Sip & Puff, Environmental Control Unit, Standalone
Joystick, Enhanced Display, and/or Attendant Control) error.
Diagnosis:
One of the modules is either missing or defective.
NOTE: If a module is intentionally removed from the system, this fault
may appear.
Solution:
Use the following procedure to find the source of the error:
1. Ensure that all of the connections are correct.
— If the connections are correct, then contact Quantum Technical Service.
— If a module has intentionally been removed, then use the Save System
Configuration function on the programmer. See figure H or I.
Figure H. Save System Configuration Programming (NE+/Q-Logic, prior
to 2012))
Figure I. Save System Configuration Programming (NE+/Q-Logic, 2012
and Beyond)

OPEN ON ANY
MEASUREMENT
Joystick Error
Symptoms:
The batteries are fully charged.
All electrical components are connected correctly.
An error code is displayed when the joystick is powered on.
The joystick is in the neutral (centered) position when the unit is powered on.
Diagnosis:
There is an input communications error.
NOTE: If a module is removed from the system, this fault may appear.
Solution:
Use the following procedure to find the source of the error:
Ensure that the BUS
cables and comm-
unication devices are
connected correctly.
123
456
1 2 3
4 5 6
Measure Resistance
Measure Resistance
Measure Resistance
Measure Resistance
Measure Resistance
Measure Resistance
BUS CABLE OR
BUS CABLE EXTENSION CONNECTORS
1 2 3
4 5 6
1 2 3
4 5 6
1 2 3
4 5 6
1 2 3
4 5 6
Measure Resistance
Measure Resistance
MULTIPLIER BUS CABLE
Replace the BUS
cable extension or
BUS cable and retest
the system.
LESS THAN 1 OHM FOR
ALL MEASUREMENTS
If the power chair is equipped with
multiple input devices, is there a multiplier
on the BUS line?
Contact Quantum Tech-
nical Service for further
troubleshooting assis-
tance.
NO YES
LESS THAN 1 OHM FOR
ALL MEASUREMENTS
Contact Quantum
Technical Service for
further troubleshooting
assistance.
OPEN ON ANY
MEASUREMENT
Replace the multiplier
and retest the system.
18

Power Module, Communications, or Software Error
Symptoms:
The batteries are fully charged.
All electrical components are connected correctly.
An error code is displayed when the joystick is powered on.
Diagnosis:
There is a module fault in the system.
NOTE: If a module is intentionally removed from the system, this fault may appear.
Solution:
Use the following procedure to find the source of the error:
19
OPEN ON ANY
MEASUREMENT
LESS THAN 1 OHM FOR
ALL MEASUREMENTS
NO YES
LESS THAN 1 OHM FOR
ALL MEASUREMENTS
OPEN ON ANY
MEASUREMENT
Ensure that the BUS
cables and comm-
unication devices are
connected correctly.
123
456
1 2 3
4 5 6
Measure Resistance
Measure Resistance
Measure Resistance
Measure Resistance
Measure Resistance
Measure Resistance
BUS CABLE OR
BUS CABLE EXTENSION CONNECTORS
Replace the BUS
cable extension or
BUS cable and retest
the system.
Contact Quantum Tech-
nical Service for further
troubleshooting assis-
tance.
If the power chair is equipped with
multiple input devices, is there a multiplier
on the BUS line?
1 2 3
4 5 6
1 2 3
4 5 6
1 2 3
4 5 6
1 2 3
4 5 6
Measure Resistance
Measure Resistance
MULTIPLIER BUS CABLE
Contact Quantum
Technical Service for
further troubleshooting
assistance.
Replace the multiplier
and retest the system.

GREATER
THAN 16VDC
Low Battery Voltage
Symptoms:
All electrical components are connected correctly.
A low battery voltage error is displayed when the joystick is powered on. See table 1, 2, or 3.
Diagnosis:
The battery voltage to the power module is low. This is most likely due to batteries that are not getting charged properly or at all.
NOTE: It is recommended that batteries be charged for 8-14 hours after daily use. If the power chair is used once a week or less, charge the batteries at least
once a week for 12-14 consecutive hours.
Solution:
Use the following procedure to find the source of the error:
20
B- B+
JOYSTICK OFF-BOARD CHARGER PORT
0VDC LESS THAN 16VDC
BUT GREATER
THAN 0VDC
Replace the NE, NE+,
or Q-Logic joystick and
retest the system.
Go to page 22.
Plug the off-board charger into the joystick
off-board charger port, then plug the charger
power cord into a standard electrical outlet.
Are the status indicator lights on the char-
ger turned on? (See the charger user’s
guide or owner’s manual for status indi-
cator light information.)
NO Go to the
next page.
Do the status indicator lights indi-
cate that the charger is charging?
YES
NO Replace the
off-board char-
ger and retest
the system.
Allow the batteries to charge for 8-
14 hours then retest the system.
YES