Pro-face GP3000 Series Operating instructions

1-1
1 Troubleshooting
This chapter describes solutions for problems you may encounter while using the
GP3000 series. Read the section describing the problem you are encountering.
1.1 Identifying the problem....................................................................................1-2
1.2 Problems with PC operation............................................................................1-3
1.3 Problems with Display operation...................................................................1-47
1.4 Problems with communication with connected devices................................1-60
1.5 Problems with communication with I/O units.................................................1-73
1.6 When an error message is displayed (Error code list)..................................1-87
1.7 If the problem still continues........................................................................1-164

Identifying the problem
Maintenance/Troubleshooting 1-2
1.1 Identifying the problem
Once you have identified the problem, find the problem in the table below and read the section
offering the solution. When an error message/code is displayed and you want to know the handling
method, see the following section.
)“1.6 When an error message is displayed (Error code list)” (page 1-87)
When? Problem Reference page for solution
Operating soft-
ware (GP-Pro
EX) on a PC
Software (GP-Pro EX) cannot be
installed. )“1.2.1 GP-Pro EX cannot be installed”
(page 1-3)
Software (GP-Pro EX) does not
start or terminates abnormally. )“1.2.2 GP-Pro EX does not start or ter-
minates abnormally” (page 1-9)
Project files cannot be transferred
through the use of the USB cable,
Ethernet cable, CF card, or modem.
)“1.2.3 Project files cannot be trans-
ferred” (page 1-13)
Online update fails. )“1.2.4 Online update fails” (page 1-32)
Operating the
Display
The touch panel (switch) for the
Display does not respond. The Dis-
play freezes.
)“1.3.1 The touch panel (switch) does
not respond” (page 1-47)
The touch panel (switch) for the
Display does not respond to touch
but another area responds instead.
The panel responds when nothing is
touched.
)“1.3.2 The touch panel (switch) of the
Display does not respond to touch but
another area responds instead (The
panel responds when nothing is
touched)” (page 1-49)
The Display does not turn ON. The
initial screen is not displayed. The
screen remains black.
)“1.3.3 The Display does not turn ON
(The initial screen is not displayed. The
screen remains black.)” (page 1-51)
The buzzer sounds continuously. )“1.3.4 An alarm sounds continuously”
(page 1-54)
Lines or streaks appear on the Dis-
play screen. The screen turns white.
)“1.3.5 Lines (streaks) appear on the
screen. The screen turns white.” (page
1-56)
Communicating
with a con-
nected device
Communication fails on all screens. )“1.4.1 Communication fails on all
screens” (page 1-60)
Communication fails on specific
screens. )“1.4.2 Communication fails on specific
screens” (page 1-65)
Communication is slow. )“1.4.3 Communication is slow” (page 1-
67)
Communication stops intermittently. )“1.4.4 Communication stops intermit-
tently” (page 1-70)
Using the
expansion
options
The devices connected to the DIO
interface do not turn ON/OFF.
)“1.5.1 The device connected to the DIO
interface does not turn ON/OFF” (page
1-73)
The FLEX NETWORK unit,
PROFIBUS (Slave) unit, or VM
unit does not operate properly. In
such cases, you need to refer to the
manual for the respective unit. The
section in this chapter lists the
names of the manuals.
)“1.5.2 FLEX NETWORK unit cannot
operate properly” (page 1-76)

Problems with PC operation
Maintenance/Troubleshooting 1-3
1.2 Problems with PC operation
1.2.1 GP-Pro EX cannot be installed
Does your PC meet the operating environment of GP-Pro EX?
GP-Pro EX must be installed on a PC which meets the following operating environment.
∗Since GP-Pro EX operates through the use of the .NET Framework, only the operating sys-
tems shown in the table are supported.
Did you log in to Windows®using an account with administrator authority
before the installation?
Cause
If you do not log in as an administrator, you may not be able to access folders necessary
for the installation.
Solution
Log in using an account with administrator authority and then install the software.
• Checking the account (when Windows®2000 is used)
(1) Click the Start button, select [Settings], and click [Control Panel].
PC Required Specifications
OS Windows®2000 (Service Pack 3 or later)/
XP (Home Edition/Professional)
CPU Pentium®III (800MHz or more) Pentium®4 1.3GHz or
above is recommended.
Memory 512 MB or more (1GB or above is recommended.)
Hard Disk Space 420 MB or more (Enough free space to install GP-Pro EX)

Problems with PC operation
Maintenance/Troubleshooting 1-4
(2) When [Control Panel] opens, double-click [Users and Passwords].
(3) The following dialog box appears. When the current logon account has administrator
authority, [Administrators] is shown under [Group] for [User Name] of the account. When
[Guests] is shown, you need to use another account to log in to the system.

Problems with PC operation
Maintenance/Troubleshooting 1-5
• Checking the account (when Windows®XP is used)
(1) Click the Start button and click [Control Panel].
(2) When [Control Panel] opens, select [User Accounts].
(3) When the current logon account has administrator authority, [Computer administrator] is
shown under the account name. When only accounts with [Limited account] are displayed,
you need to use another account to log in to the system.
• When [Classic View] is selected for displaying [Control Panel], [Control
Panel] is displayed as a window similar to the one below.

Problems with PC operation
Maintenance/Troubleshooting 1-6
Has “Multilingual Manager” been activated when “RAKURAKU
CHUGOKUGO” (V2, V2 + translation, V3) or “RAKURAKU KANKOKUGO”
(V1.5, V2) is installed on the PC?
Multilingual Manager
Cause
Multilingual Manager is an application program supplied with the translation software
“RAKURAKU CHUGOKUGO” and “RAKURAKU KANKOKUGO” provided from
OMRON SOFTWARE CO., Ltd. This program is installed during the installation of
“RAKURAKU CHUGOKUGO” or “RAKURAKU KANKOKUGO”, and registered as
a startup program by default. When the icon shown above is displayed in the Task Tray,
Multilingual Manager has been activated. When Multilingual Manager has been acti-
vated, the GP-Pro EX installer waits for a response, and the installation halts and appears
to stop.
Solution
Download the software patch for Multilingual Manager from the homepage of OMRON
SOFTWARE (URL: http://www.omronsoft.co.jp/SP/support/win/raku2ck/cyuui.html),
and execute the patch. Then try installing GP-Pro EX again.
If you start installing GP-Pro EX when Multilingual Manager is activated, stop the
installation using the following procedure and then download the software patch men-
tioned above.
• When the installer halts while showing the installation in progress dialog box or com-
pletion dialog box
(1) Right-click an empty spot in the Taskbar. Click [Task Manager] in the displayed context
menu.
• Although the figure above shows the Taskbar for Windows®XP, the
procedure for Windows®2000 is the same.
Right-click an
empty spot in this
area.

Problems with PC operation
Maintenance/Troubleshooting 1-7
(2) When [Windows Task Manager] opens, click the [Processes] tab and select IDriver.exe.
(3) Click the [End Process] button to force termination of IDriver.exe.
(4) When IDriver.exe is terminated, the remaining installation process resumes and finishes.
Continued

Problems with PC operation
Maintenance/Troubleshooting 1-8
• When the completion dialog appears immediately the installer starts
When the installer is forced to terminate during installation, IDriver.exe or Windows®
Installer remains running. If an attempt is made to start the installer again, an internal
error occurs, leading to abnormal completion with the following dialog.
(1) Exit the installer, restart the PC, and then install the software again.
• Before starting install-related operations (installation, repair installation,
uninstallation), be sure to exit from all application programs including
Multilingual Manager.

Problems with PC operation
Maintenance/Troubleshooting 1-9
1.2.2 GP-Pro EX does not start or terminates
abnormally
Is an error message displayed?
At startup of Editor
Cause
If any of the following error messages appears, two or more GP-Pro EXs or different
versions of GP-Pro EX cannot be started.
Solution
The number of GP-Pro EXs that can run at the same time is two. Different versions of
GP-Pro EX do not run at the same time. Start the same version of GP-Pro EX as the one
currently running.
At startup of a project file
Cause
If an error message, as shown below, appears when opening a project file, the project file
you tried to open may have been created using the later version of GP-Pro EX. A project
file created by the later version of GP-Pro EX does not open by the lower version of GP-
Pro EX.
Solution
Use the same version of GP-Pro EX as or later version of GP-Pro EX than the one that
created the project file.
• For details about the error messages, refer to the following page.
)“1.6.1 Software (GP-Pro EX)-related errors u Startup” (page 1-93)

Problems with PC operation
Maintenance/Troubleshooting 1-10
Is it specific project file that you cannot start?
Cause
If you cannot open the specific project file but other project files, then that file may have
a problem.
Solution
The project file that didn’t open properly may have a problem. Copy the data and trans-
fer the copied project file again. For the copy procedure, see the following section.
)GP-Pro EX Reference Manual “5.8 Copying a Screen from Another Project” (page
5-45)
Is the GP-Pro EX terminates abnormally when you open the specific file?
Cause
If you cannot operate the specific screen data but other screen data, then that screen data
may have a problem.
Solution
The screen data may have a problem. Create a new screen data.
• The contents which can be copied with [Copy from another Project] are the
contents of the base screen and window screen only. Since other contents
cannot be copied, you need to set them again.

Problems with PC operation
Maintenance/Troubleshooting 1-11
Does your PC meet the operating environment of GP-Pro EX?
Cause
GP-Pro EX must be installed on a PC which meets the following operating environment.
Solution
Check that the OS of your PC, the specification of the CPU, the memory capacity, and
the hard disk capacity satisfy the requirements.
• Right-click the [My Computer] icon on the Desktop and select [Properties]
from the displayed context menu. When [System Properties] is displayed,
check that the information for your PC meets the recommended operating
environment. To check the hard disk capacity, open [My Computer], right-
click the drive on which GP-Pro EX is installed, and select [Properties] from
the displayed context menu.
• The recommended operating environment for GP-Pro EX is as follows:
Specifications
of the OS
Specifications
of the CPU
and memory
capacity
Free space in
the hard disk
Example: When GP-Pro EX is installed on drive C
PC Required Specifications
OS Windows®2000 (Service Pack 3 or later)/
XP (Home Edition/Professional)
CPU Pentium®III (800MHz or more) Pentium®4 1.3GHz or
above is recommended.
Memory 512 MB or more (1GB or above is recommended.)
Hard Disk Space 420 MB or more (Enough free space to install GP-Pro EX)

Problems with PC operation
Maintenance/Troubleshooting 1-12
Is memory-resident software installed?
Cause
If any memory-resident software is installed, GP-Pro EX may be terminated forcefully.
Solution
Follow the procedure below and try starting GP-Pro EX again.
(1) If any memory-regident software is installed, right-click its icon to show a context menu, ter-
minate the software, and then try starting GP-Pro EX again.
(2) If GP-Pro EX does not start or terminates abnormally even after step (1), exit from all run-
ning applications and try starting GP-Pro EX again.
(3) If GP-Pro EX does not start or terminates abnormally even after steps (1) and (2), uninstall
GP-Pro EX once and then reinstall it.
• “Memory-resident software” is an application program for which the icon is
displayed on the Taskbar and which is activated all the time.
• Before starting install-related operations (installation, repair installation,
uninstallation), be sure to exit from all application programs.
Memory-resident
software icons

Problems with PC operation
Maintenance/Troubleshooting 1-13
1.2.3 Project files cannot be transferred
Transfer fails when a USB transfer cable is used.
Did you use the USB transfer cable which is provided by Pro-face as an
option (Model: CA3-USBCB-01)?
Cause
An unsuitable USB cable may have been used to transfer project files.
Solution
To transfer project files with a USB cable, use the USB transfer cable which is provided
by Pro-face as an option (CA3-USBCB-01).
Has the driver for the USB cable been installed?
Cause
The driver for the USB cable may not have been installed properly.
Solution
Follow the procedure below to check if the driver has been installed.
• Checking the installation of the driver
(1) Click the Start button and click [Control Panel].
(2) When [Control Panel] opens, double-click [System].

Problems with PC operation
Maintenance/Troubleshooting 1-14
(3) When [System Properties] opens, click the [Hardware] tab and click the [Device Manager]
button.
(4) When [Device Manager] opens, click the [+] mark on the left of [Universal Serial Bus control-
lers]. If [USB Link Cable (CA3-USBCB-01)] is displayed in the displayed list, the driver is
installed properly.
Continued
• When the mark is displayed to the left of [USB Link Cable (CA3-
USBCB-01)] as shown below, disconnect the USB cable from the PC once,
connect it again, and install the driver. For the driver installation procedure,
see the next page.

Problems with PC operation
Maintenance/Troubleshooting 1-15
• Installing the driver
If the driver has not been installed properly, reinstall it using the following procedure.
Connect the PC and GP using the optional USB transfer cable set.
A dialog box will appear if the USB cable’s drivers are not installed. Please install
them as directed.
• Depending on Windows®XP’s security level, the following [Hardware
Installation] dialog box will be displayed while installing the USB drivers.
Click [Continue Anyway] and the driver installation for CA3-USBCB-01
will begin. When the installation finishes, click [Complete].

Problems with PC operation
Maintenance/Troubleshooting 1-16
Password entry is required during operation. (Have you set a password?)
Cause
A password has been set for the transfer operation.
Solution
• If you forget the transfer password
Even if you forget the transfer password, you cannot cancel the password setting. You
need to delete the password information.
Set the GP offline and initialize the memory.
)“2.14.1 Settings common to all Display models u Initialize User Memory” (page 2-
95)
• When you forget the reception password
When you forget the reception password, you cannot receive files.
Check if any backup files are saved in a location other than the GP.
Can you send a new project file?
Cause
If you can send a new project file to the GP, the data in the project file you tried to send
may have a problem.
Solution
Follow the procedure below to check if you can transfer a new project file.
(1) Create a new project file.
)GP-Pro EX Reference Manual “5.2.2 Setup Procedure n Creating/Saving” (page 5-12)
(2) If you can send a new project file, the data in the project file you tried to send may have a
problem. Copy the data for the file to a new project file and transfer it. For the copy proce-
dure, see the following section.
)GP-Pro EX Reference Manual “5.8 Copying a Screen from Another Project” (page 5-
45)
• The contents which can be copied with [Copy from another Project] are the
contents of the base screen and window screen only. Since other contents
cannot be copied, you need to set them again.

Problems with PC operation
Maintenance/Troubleshooting 1-17
Can you force a transfer by setting DIP switch 2 of the Display to ON?
Cause
The system of the GP may have a problem, causing the GP to freeze. If the project file
can be forced to transfer, there is not a problem with the GP.
Forcing transfer of project files
There are two methods to force the transfer of project files. For the procedure, see the
section below.
)“2.12.3 Forcing the transfer of project files” (page 2-72)
Can you transfer the file from a different PC?
Cause
If the file can be transferred from a different PC, the PC itself may have a problem.
Solution
• If the file can be transferred from a different PC
(1) The PC that you tried to transfer the project file from first, may have a problem. Uninstall the
USB cable’s drivers once and then reinstall it. Also uninstall GP-Pro EX once and then rein-
stall it.
• If the file cannot be transferred from a different PC
(1) The USB cable may have a problem. Transfer the project file using LAN or CF card.
)GP-Pro EX Reference Manual “33.3 Transferring Project Files via Ethernet (LAN)”
(page 33-12)
)GP-Pro EX Reference Manual “33.7 Transferring project files using a CF Card or USB
storage” (page 33-36)

Problems with PC operation
Maintenance/Troubleshooting 1-18
Transfer fails when an Ethernet cable is used.
Has the IP address been set for the Display on its offline screen?
Cause
To transfer project files with an Ethernet cable, you need to set the IP address for the GP.
Solution
Set the IP address for the GP.
)“2.5.1 Assigning an IP address to the Display” (page 2-39)
Has the IP address been set for the PC?
Cause
To transfer project files with an Ethernet cable, you need to set the IP address for the PC.
Solution
Set the IP address for the PC.
• Setting the IP address for the PC
(1) Click the Start button, select [Settings], and click [Network and Dial-up Connections].
(2) [Network and Dial-up Connections] opens. Right-click the [Local Area Connection] icon and
select [Properties] from the displayed context menu.

Problems with PC operation
Maintenance/Troubleshooting 1-19
(3) When [Local Area Connection Properties] appears, select [Internet Protocol (TCP/IP)] and
click the [Properties] button.
(4) Select [Use the following IP address] and specify the IP address and subnet mask (Exam-
ple: 192.168.0.100, 255.255.255.0). Click the [OK] button to complete the setting.
• Checking whether the IP address is set properly for the PC
Execute the IPCONFIG command at the command prompt.
(1) Click the Start button, select [Programs], and click [Accessories].
• For details about the IP address setting, ask your network
administrator.

Problems with PC operation
Maintenance/Troubleshooting 1-20
(2) Select [Command Prompt] from [Accessories], and the following screen is displayed.
(3) Type “ipconfig” after “C:\Documents and Settings\(Your computer name)” is displayed on the
screen and press the Enter key.
(4) The result of the command execution is displayed. Check whether the displayed IP address
and subnet mask are the same as those set for the GP. If they are different, restart the com-
puter.
Continued