
Problem Possible Cause Corrective Action
Low power mode
activated Press any button on the remote and LED will activate.
Connection issue Disconnect and reconnect the RJ-45 remote connector. Ensure connection is
secure and cable is not damaged.
Limit switch reached Follow "Setting Limit Switches" instructions to remove the programmed limit. If
maximum or minimum height limit has been reached, please move the system
in the opposite direction.
Connection issue Disconnect and reconnect the Lifting Columns, Control Box, AC Power, and
Remote.
Lifting columns travel
at a significantly
slower speed than
rated specification.
Weight issue Ensure weight capacity has not exceeded the maximum load rating.
Unusual noise during
travel. Weight issue Ensure weight capacity has not exceeded the maximum load rating.
Lifting columns stop
abruptly during travel. Obstacle Ensure there are no obstacles in the path of the lifting columns. If the
movement continues to fail, initiate the Reset Procedure.
Lifting columns are
not level. Out of sync Disconnect and reconnect all cables (Lifting Column, Control Box, AC Power,
and Remote), then initiate the Reset Procedure.
Troubleshooting Guide
Remote LED is off.
Lifting columns do
not move when
motion control
buttons are pressed.
Error Code Error Summary Description
E01 M1 overcurrent protection
E02 M2 overcurrent protection
E03 M3 overcurrent protection
E04 M4 overcurrent protection
E07 M1 hall error
E08 M2 hall error
E09 M3 hall error
E10 M4 hall error
H01 Over heat /duty cycle
protection
All columns stop moving, remote displays H01 (if LED screen available). Allow
the system to rest for 16 minutes, use normally. Follow the Duty Cycle rating to
ensure no issues arise from overheating.
Error Codes (remotes with LED display)
All columns stop moving and remote displays E01-E04. Ensure that the total
weight capacity of the lifting columns has not been exceeded and that no
obstacles obstruct the movement. Press any key and remote will display
RST, initiate the Reset Procedure. If the issue persists, disconnect and
reconnect all of the lifting columns, including the main power. Repeat the Reset
Procedure.
All columns stop moving and remote displays E07-E10. Ensure that all columns
are still properly connected to the control box. Check to see if any cables have
been damaged. Press any key and remote will display RST, initiate the Reset
Procedure. If the issue persists, disconnect and reconnect all of the lifting
columns, including the main power. Repeat the Reset Procedure.
Troubleshooting
6